Tanner was the sole associate working during my visit, yet he handled multiple customers with impressive efficiency and grace. Despite the busy environment, he remained consistently polite and professional throughout our interaction. His ability to manage several tasks simultaneously while maintaining a positive attitude was truly commendable. Tanner's dedication to providing excellent customer service, even under challenging circumstances, deserves recognition. I appreciate his hard work and the positive experience he provided during my visit. read more

Says they take cash no they don't. Which is incredibly frustrating especially when you call and ask. read more

Verizon - Mobile Phones Near Me - Seattle, Washington

They don't honor appointments " when it is busy" - so what is the point of making an appointment? Staff was also rude I walked out. Spend your hard earned money elsewhere read more

Caleb (who works there) answered all of our questions professionally, ended up lowering phone bill by 50$, found 451$ in missing trade in credit that was not applied (by another another dealer) and was able to upgrade one of our phone lines! read more

There's bad customer service and then there's "Eff you, I'm not even going to try to treat you with basic human dignity." The blonde, bespectacled young woman manning this store chose the latter, so I chose to leave. She evidently woke up feeling like the world needed a bit more misery in it, so, putting her best Daria impression on, she must have ventured forth to treat everyone she met today with rudeness and condescension. This VZ store is a thumbs down. Avoid. read more

I visited this store today to upgrade mine and my wife's phones. Once they had authenticated I was who I said I was and that I had authority to upgrade our phones (we're part of a business plan), I selected our phones and got pricing information. This is where the good ends, unfortunately. As I was checking out, I was informed that all same-day purchases of iPhones require purchase of a $180 accessory bundle, which comprises of a case, screen protector, and charging cable. I expressed that I don't need any of these things, and that I even walked in with phone cases in-hand, ready to go. They said the only way I could buy a phone from them without buying the bundle was to have it shipped to me, which would take about a month. So, my choice to buy with them was to spend $400 on accessories I don't want or need, or get our phones in a month. I chose to leave, and not reward such obviously predatory and unethical business practices. Right before I left, I told the sales person I wouldn't be buying from them, and they said 'lots of places are doing this now', so I said I'd find one that isn't. They followed up with 'would you want to buy just one accessory?'. While I want to fault the sales person for this (and do, partially), I got the distinct feeling that this behavior was driven by management policies. I feel really bad for the less knowledgeable people that don't know any better and fall for this slimy sales tactic. read more

I love going to this location because the customer service team is always beyond excellent. They get me in and out in a timely fashion, plus are super friendly and patient. Thank you to Hailey for helping me pick out the perfect accessories for my new iPhone, and thank you Lina & Kayleigh for keeping me entertained with useful tech knowledge for my device. cleanliness: wait time: (no wait!) customer service: location: parking: (free) safety: read more

Unfortunate convenient location, though I would not recommend. Been in there for a few phones over the past five years. About half of my visits result in me just walking out after waiting without service, or when unable to help when it is determined that I am not there to buy a Samsung Galaxy. Sleezy used-car sales lot of the phone purveyors market. Substantially marked up phones, using disinformation to get you to buy that Samsung Galaxy. Pretty sure at one of my phone purchases that they charged me, and then billed the corporate account for the same phone. Understandable, as it probably did not have the profit margin of a Samsung Galaxy. Will go out of my way to go to an actual Verizon store, rather than Victra unless I am there to buy a Samsung Galaxy. read more

Horrible customer service. They push misleading products. Do not buy anything they recommend. Avoid this store at all costs.

terrible coverage, and even more terrible customer service....the nightmare carrier truly

There service here is actually pretty good. They are pretty transparent. I think just treat them nicely and they will be nice and professional back. It's a pretty simple concept. They are actually more helpful then the people over the phone. I would highly recommend stopping in if there's something that you need. They can definitely help and answer your questions read more

Went in for some customer support and the staff was all sitting the back.there was zero sense of customer service from the staff. After asking to speak with Kaylee, the manager she said that she is unable to help. She referred to the app or to call the customer support telephone number. At no point did Kaylee even attempt to help resolve our problem. Even after calling the customer service number and being informed that it would be a 1hr wait, she still made no attempt to help with the in-store computers. Kaylee made it very clear they can not access any account information from the actual Verizon store. Isn't that the whole point of having the actual store? Verizon will be losing a loyal customer after this experience today. read more

So I dropped into my main Verizon store in hopes of getting my phone replaced and possibly with an upgrade. Well that was just the start of things to come that I got today. Frank was the only guy in the store and ya Ben though it was gonna to close in 5 minutes he welcomes me in and impressed upon me that getting me out of the store on time for quitting was the last thing on his mind. Frank ended up making this the best Verizon visit of my life. He changed my plan to help save me money. Showed me a few things I was spending money on that were unnecessary!! He added a new phone for me and an iwatch for my daughter all while lowering my plan. So incredible. read more

If I could give ZERO I would. Horrible! Working with their Regional manager now. They are totally dishonest and will try to rip you off. Thankfully, I caught it before the 14 day period ended. A simple phone trade-in turned out to be a total headache. Do not go here, if you must, go to the 1st St store. The store manager, at the 15th St location, is totally dishonest and has shady reps. Thank you for the acknowledgment, as I have not heard back from Brian Richardson, regional manager, despite several voicemails. I have written your customer service an email. It seems that your management team and regional manager give the same level of care. read more

Indiah was personable and attentive while helping me locate a wall charger for my Iphone , as well as a micro USB cord

I broke my phone; this happens more than one would think it should. Last time I broke it I went to this location and the Store Manager lost everything trying to transfer everything to my new phone. I didn't want to go back, but it's the closest to my office so I ventured back. A gentleman named Sean came over to help me. I told him what I needed he got it said I could upload from home, he offered to get it started I said, please (phones and I have a difficult relationship) and he did so. Everything went smoothly and I was on my way. I sat in my car for a second because I wasn't sure if what happened really happened. I got GREAT CUSTOMER SERVICE AT A VERIZON STORE! If you HAVE to go to Verizon...call this store, find out when Sean is working and just make your day a whole lot easier with all the bad customer service in the world, you deserve a break. Trust me. I wouldn't lie to you. read more

I have always had an incredible experience with this Verizon location. Recently my phone died and I went in for an upgrade. Kayleigh, my rep, did a great job of listening to my needs and recommending a great phone for me. She didn't try to up-sell me the more expensive phone and explained why, which I highly appreciated. If you need help with your phone needs you should really go to this store! read more

Three words....awful and deceptive! Frank and his staff clearly only care about store sales numbers instead of helping a distraught customer in a mess they created! Here's the story Came in to return a usb charging cord. That was fine no problem But then Frank initiated an Iphone upgrade from 8plus to the new Iphone XR. 1. He never once mentioned there was only $150 left on the phone to payoff. Instead conned into trading in for minimal credit on the true value of the phone. Unethical! 2. He did not explain that the XR did not have an Ios update to match the 8 plus so it's impossible to transfer the 8 plus data. Useless! 3. Lied about Hum, said would save money never mentioned monthly fee for use. 4. Did not follow proper procedure when filing the upgrade paperwork, sloppy and incomplete. Ended up with two contracts according to Verizon! 5. Instead of apologizing and offering to just negate the transaction, return the phone and hum for full refund blamed the problem on Apple. Basically saying it's their problem and nothing they can do. 6. Offered to make creepy house call not comfortable with. This is not acceptable. Victra still represents the Verizon brand and it's customers PERIOD!. Would like to speak with the Seattle area district manager asap or legal action will be pursued. All this could have been avoided if Frank would have done the right thing. read more

Nate, Frank and CJ will take good care of you at this store. They are creative and will make you a deal you can not refuse. Give them a try! And no parking downtown to deal with. You won't regret it! read more

We came in wanting to leave T-mobile and the staff here was super unhelpful, uninformed, and unmotivated to sell. We left and took our business to the Ballard store which was far more superior in terms of customer service. read more

This place is awful. Do not buy a phone here. First, the manager is a slim ball. She tried to get me to buy a piece of crap Samsung phone (only the best for me, an iphone, thank you). She was pushy and had bad customer service. I eventually ended up with an iphone and some accessories. Two months after purchase, my charging brick stopped working and I tried to return it. But they do not take broken items back after one month. What a joke. And the sales kid, Tyson, was totally rude when I went in to the store. Don't waste your time going to this mess of a cell phone store. read more

I stopped into this Verizon store the other day, to replace my tablet and Cassidy was so helpful! She made the process simple and easy, great service! read more

Frank is very accommodating, knows his stuff and has a great personality to boot! He had me all set up with a new phone quickly!

I went into this store to change my plan to unlimited data, but learned I would lose my discount if I did. So I was told about a "promotion" that was apparently going on at the time, which would keep my current discount I was receiving from my work. This "promotion" was to buy the new Hum. I was told it would be $50 one time for a two year contract. I asked many times if I would be paying anything monthly, but was informed many times that since it is a promotion it is only the one time payment. When I saw my bill about 20 days later I noticed a monthly $10 charge on my bill for the new line that was added (The Hum). I went into the store and complained and asked if I could return it, but they said since it was past 14 days there was nothing they could do, regardless of the wrong information told to me. I made calls to customer service who told me there was really not much they could do since this is not a corporate store. So I called this store to speak to the manager many times, but my calls were never returned. When I was finally called back, about a week later, it was by the guy who sold me the Hum. He said that he messed up on the information, but there is nothing they can do for me. Finally customer service helped me out a little, by giving me half off the fee of breaking the contract, which was $120. I also learned while getting help from customer service that this product is actually only $29.99, but I was charged a service fee, which was an employee plugging something into my car. This store is extremely unprofessional and I will never go back. I spent many hours trying to deal with the mess I was in because an employee was either uneducated, or dishonest. The manager was also no help in this situation, and was apparently never at work, which may explain why there is a lack of education on the promotions in the store. I recommend going to any other Verizon store in the Seattle area, this one will just scam you. read more

I had a great experience purchasing my new Google Phone from the Interbay Verizon Store. The staff was very helpful and patient. Thanks to the staff I got out the store with my phone working the way I like it to. read more

If you want info on international plans for travelling, don't go here. The salesperson who helped me knew nothing, did not know how to access the info on their computer and offered to Google it. A waste of time. I don't know why they bother offering their services at all. read more

These guys are great. Helped me get switched from at&t in no time, out the door and back in business! Thanks fellas!

#1 worst experience of my life. Came in at 5pm today to get 4 lines and 2 new iphones. Leaving AT&T after 20 years who I thought had the worst customer service of all time! I was wrong. After two hours of security checks 4 pieces of id I finally "qualified". The store closes at 6 but I am still here at 9:36 pm. It has destroyed my night. 4 hours and 36 min of waiting. The store is closed but the poor employee has been on the phone for almost 5 hours. The worst part is that they shut off my and my children's phones but theirs will not work. So now I am leaving with no phones that work. Verizon has stolen my and my families phone numbers making them paper weights and not giving me the new phones that I was supposedly charged for. Leong Lee the manager was called over a period of 5 hours and has never once called his employee back. He has worked almost 4 hours after the store has closed and the manager is MIA to help. Not sure what else to do. Do not go here ever!!!!! Run for the hills!!!!! This is my second yelp review ever. I am not an online troll. Also found out this is not even an official Verizon store. Go to University Village for a real Verizon store. Verizon should not license there name to stores that do not know what they are doing. read more

My experience started out well and quickly took a turn for the worse. I have never gotten angry at a person over the phone before and after a week of them being unbelievably shady and unreliable, I finally lost it. I was expected them to be reliable because they made multiple promises to help me get my phone cross country but then when I called two days after it should have been shipped I was told that I owed an additional $144 because that was the trade in value of my phone. However, they failed to inform me that moving across the country with my phone (which I mentioned several times in person) would cancel that trade-in deal. this is fine but the fact that they made zero effort to contact me and inform me of this is very disappointing. thereafter every time I called and asked if they had shipped it they would make up an excuse or say they would call me back later in the day and never would (this happened multiple times). If you say you are going to call someone back you need to make note of that and follow through. It is very unprofessional. Yesterday they sincerely promised that they would call in the morning with my tracking number which never happened so I waited until the afternoon to call them. When they gave it to me and I tracked it I saw that it had been shipped today! I paid for this phone over a week ago and have put up with empty promises. They continued to be polite but were so unbelievably unreliable that I am shocked. read more

I'm confused. I switched service and bought a Gizmo Pal for my kid. Turns out my kid wanted the GizmoGadget, so called them and no problem, bring the Pal back and we'll swap it out. At the counter it worked out that there were no GizmoGadgets available in the company, fair enough, I'd buy my own. $20 restocking fee on the Pal, so I gave it back. Fine, though as I took the credit card refund I realized that I was only getting $5 back and should have just kept the Pal. The problem is the numbers on my receipts don't line up with what I'm being told. I was told the Pal cost $25, both receipts say $50. Restocking fee says it was $35. I don't know if the kids smart watch is off my Verizon account, or if I still pay the $30 set up fee for it, or if I pay that again when I bring in the new kids smart watch when it arrives from eBay. I was told the receipts don't match the amounts they say I'm being charged because I'm getting discounts that don't show on the receipts? I'm totally confused. I mean I have absolutely no idea if they are doing me favors or fleecing me because the paperwork doesn't match what I'm being told. That's a bad feeling - I'd rather know what's going on and have accurate reciepts even if it costs more ... read more