The staff at this store was tremendous in their knowledge and dedication for trying to resolve my…read moreissue. While it wasn't 100% resolved, the knowledge, now-how, and commitment to the issue spoke volumes. If I ever need T-Mobile service or have issues in the future this location will be my go to.

I want to say that being forced to switch because of the merger was not good tmobile and sprint…read morealso the small phone retailer names they own cricket? Metro pics. Virgin mobile. Boost Mobile to name a few I recently was forced to go from virgin mobile to boost. Bad choice on their end. Not the same coverage at all .the communication was at its lowest. Went to a T mobile store because of the over 55 program. I had a few bumps along the way from the phone number and the phone itself which I worked out with a very knowledgeable person on the phone to help solve my issues. I wish I new the where the man worked out of but his name was Mike. He jumped hoops and gave me so many discounts I was like where did this guy come from..he had me up and my account was at an discount better than going into the store. He even stayed on the line as I went into the T mobile store for the help he couldn't do on his end. After in which the man at the store couldn't do he gave me the discounts a few days later to offset what they wouldn't do at the store.. thank God for this gentleman as he saved his company from me going to Verizon. For that and when my bill couldn't get fixed at other times the team on the phone is much better than dealing with the help at the store. Hats off to T Mobile home team I'm here to stay.....

The female (on this particular day) staff during my visit were as bright as the store!…read more Rebecca was very helpful, on a vague situation that just occurred w/ my now former provider, AT&T. She went above and beyond for me, and even fixed what I needed w/ the SIM card. I don't have to return to either store - just to give Rebecca a call once I get a confirmationn e-mail from AT&T. Yay! The store was nice, clean and well organized. The other customers seemed to be happy with their service as well :) I'm hoping that T-Mobile's (toll free phone) customer service is as great as when I had them as a carrier years ago. So far, so good!

This was my FOURTH AT&T store I visited today. None of them had the phone I wanted and the…read moreemployees at every store but this one were sullen and not helpful. Nikki at this store was friendly and helpful. She truly wanted to help me. She ordered what I wanted and it will be delivered in a week. She said that if I had any questions to contact her, giving me her card, number and extension. I recommend this store. Ask for Nikki!

We walked in tonight with a big ask (switching two phones over to AT&T from another carrier and…read morepurchase new phones) and it was obvious there was a shortage in staff. Leo was not only professional, but kind and a master at multitasking. I hope our time with AT&T is with spent talking with people like Leo, because he is a gem of an associate!

Great store. Never crowded, and knowledgeable staff. When the great AT&T deals are around, this is…read moremy go to store.

Everyone who works at the store is nice, but nobody knows how to do anything. Brutal experienceread more

Best employees ever, oh my gosh like Myra, Gabe, Duke and everyone else are so amazing. Great…read morecustomer service incredibly informative coming back very soon for some new phones highly Recommend this store so much better than that delran store down the highway.

stay away from jacob the manager scammer and he will only pay no more then 30% for anyhthing that…read moreisnt gold. they will tell you 10 dollars and sell it for 80.

Great buy! I broke my cell phone and was holding out for a new one that was pink. I got EXACTLY…read morewhat I wanted and Some Tall Guy with long curly hair and a beard helped me out. Thank you guys!

I visited the Verizon store at 9th and Walnut 2 days ago to exchange my old IPhone XR in for a new…read morephone. My IPhone XR was dying a quick death, and I needed a new phone before traveling. This was hands down the worst experience I've had in any Verizon store. The store at 15th and Chestnut next to the Cheesecake Factory is consistently knowledgeable, professional, and transparent throughout each transaction. This store is the opposite, and I now regret not going to the Verizon store on 15th. I now have a new IPhone 16e that works great - but I also have an increased monthly mobile bill, which inexplicably increased by $30+. The customer service rep who helped me lied to me and told me that I needed to purchase 7 months of new phone protection from Verizon. I came to find out via a phone call with a Verizon rep just yesterday that this is not true. The Verizon rep removed the charge for the insurance. Also during yesterday's call with the Verizon rep, I was informed that the customer service rep at the 9th and Walnut store changed my plan - giving me a more expensive plan without informing me that he did this and without my permission. I am now seemingly stuck with this $30+ increase to my bill. My bill went from a very affordable $57/month to nearly $100. I cannot afford this increase, and the Verizon phone rep who I spoke with yesterday is unable to reverse the phone plan to my original phone plan. My bill is now both unaffordable and a mess. I've spent the past 2 days and a total of 3 hours on the phone with 5 different Verizon reps trying to get this all sorted out - on top of checking my Chase credit card bill statement and learning that the Verizon 9th and Walnut customer service rep also charged me $265.62 without providing me with an itemized receipt or explanation of charges. Verizon also does not have a copy of this receipt and could not help me with this issue due to the lack of receipt in their system. This charge is still pending, and I will be disputing it with Chase once it posts. Avoid the Verizon store at 9th and Walnut at all cost. Its only intention is to rip off its customers.

I have been a customer for almost 30 years. My son lived at a place and got a modem. The promo was…read more200 amazon card, speaker and a switch the family he was living with was evicted. He moved the service and continued it. They will not give him the switch says he goes on a new promo but can not show proof of that. That he had to live there for 65 days but can not give that in writing. I am very disappointed with Verizon. I am getting money in October and I am going to pay off all my phones and move to another company that does not cheat people and can show proof of what they say.

Cleaned all the dust out of my charging port and it was super convenient! Would recommend them to…read moreanyone

excellent service reset my phone while I waited, will recommend to anyone if I need help again I…read morewill come back.

I wanted to write this review a couple of weeks ago when I purchased a battery for my 2002 Buick…read morePark Avenue from them. The battery I purchased was far better and had more power than any battery I've ever had before. Their prices are far lower than any of the regular automotive stores selling batteries, hands down. The owner, Paul, was extremely helpful and knowledgable about all my concerns. So in short, if you need a battery and don't purchase one from them you will be making a huge mistake.

Fast, friendly, and highly affordable prices. You won't find cheaper prices anywhere else. Staff…read moreare also very knowledgeable and answered all my questions!