This store does not even deserve the 1-star. During my upgrade process, it took more than 2 hours…read moreto complete. I came in and told them I was short on time and only had about an hour to spare, but every 5 minutes I was told "5 more minutes". I should have taken that as a warning sign. I was advised that the phone would arrive in 3-days, it actually arrived in 7-8 days. I return to pick it up, only to find out it is the incorrect one. When I brought it up to their attention, the employee mentioned there was "no manager available because they were on PTO, and that I had to go to a "corporate store" to get it fixed. I decide to keep the phone because I cannot wait any longer and during set-up, I find out the number I selected at the store isn't even the number I picked/was assigned. Now, I have to go to a corporate store to change the number and ensure the changes they made to my plan actually lowered my bill or they pulled some funky business. #TerribleExperience #StayAway #worstcustomerservice

Upgraded 4 lines at an AT&T "authorized retailer." They ordered the wrong iPhone color. My…read moresister-in-law didn't open it, just asked for the correct one--and they want to charge her a $55 restocking fee for their mistake. AT&T corporate says it's the store's problem. The store says "just use it" or "buy a case." Seriously? No exchange. No credit. No accountability. She didn't get what she ordered. It's about principle. Do better, @ATT. #ATT #CustomerServiceFail #DoBetterATT

Don't do any business here! This is not an AT&T retailer. They are a reseller under AT&T's name…read more Having said that - if they create an issue (e.g.billing, plan selection, etc.) (which they will) - you are on your own. Shuttled off to (a) customer service or (b) referred to an AT&T corporate location; which is where you will angrily head next. Suffice it to say, poorly trained staff, not ethical in business practices, discriminatory (expect to be treated like a child and condescended to), and just dishonest. While being polite to your face, you are being scammed. Value - none. Value is nonexistent since you will spend hours of your time to correct problems they will create for you. Turn around and walk out! You are warned.

Don't use this store! Or AT&T for that matter. Poorly trained staff led to a FCC complaint. I now…read morehave to turn in my free upgrade phone because the employee screwed up. They lie and call it a free upgrade and there is no such thing. AT&T executive office backs their business acumen and doesn't care about the customer. I now have to turn in new phone for an older phone that I don't even know if it's new or refurbished or if it will work correctly. And then if I can't get all my info to transfer to that phone I'll have to go into an AT&T store to get them to do it. Won't be using their service anymore after this all is ironed out!

If I could give negative stars it would be -5. Sunday, just after 12pm, the doors are closed. I…read morewalk in and out of the 4 "men" there pretending to work, not one of them even noticed I had walked in. No one was there at the door to greet customers, everyone was just sitting on their a$$es watching videos on their phones. The meak "man" at the back counter directed me over to him. I told him I was there to return my routers. He told me to take them out of the boxes, because I suppose doing Any amount of manual labor would have been too difficult for this boy. He was rude and standoffish the whole time. Then told me I HAD to take the boxes back with me, to which I refused because, that's not my job, it's his. Overall, I didn't expect much from a store at Dulles Mall. Forget about customer service (or lack there of) the employees here have zero common courtesy

Went in to buy a new watch and upgrade to an iPhone 16 plus in pink. The sales representative…read moreordered the wrong color and never called me when the phone arrived. They did not apologize for their mistake then tried saying it would come in the same day. On top of it the man added a service to my line even after I told his I was not interested in the additional service. I do not recommend anyone going to this location. They have no integrity nor compassion for another human's valuable time. Their only concern is adding money into their own pocket.

David was great helping me transfer all my date from my old phone to a new one my daughter gave me…read more He was very patience and explained how the new worked. He also help me buy an Apple Watch. Thank you David.

Don't waste your time here. Waited my turn like a sucker. No queue. After hiding in the back when…read morethey do come out and serve the first person they talk to. Walked in and hardly anyone there, told ill get to you.

Stopped to get a turkey sandwich and received a cookie as well as some bread. Nice surprise and…read morewill definitely drop by again when need to pick up a sandwich

Horrible experience at this store. Waited 10 mins to check out without any assistance. Two…read moreemployees were working but didn't come to register to help with a check out. Corporate office has been notified. Spent 3 times as much to purchase item on Amazon .

I got a new iPhone and wanted to switch numbers between the new phone and an older phone. The sales…read moreassociate told me that it was impossible and couldn't be done for a month at least. I asked him to call customer service because that made no sense and he refused, assuring me that he'd gone through it before and it wasn't possible. I went home. Called AT&T Customer service and the woman over the phone was able to help me without issue. Within 35 minutes I was able to switch the numbers. I would be fine if I hadn't asked him to make a call and him adamantly refusing to do so. Horrible customer service. No desire to go the extra ten feet for the customer let alone the extra mile.

My 85year old mother and I went in this afternoon to get her a new iPhone. Zeeshan was amazing. He…read morewas very patient and he was very thorough. He was very friendly. He was very professional, and he was very courteous. I am completely satisfied with our visit My mother is very happy with her new iPhone 14. Thank you.