Purchased a case on 06/16 which was delivered on 06/18. Product did not provide the protection I…read morewanted so I was not satisfied with performance of the case. Brought it back to store with receipt 8 days after delivery of the product and I was denied an exchange. The return poly states "If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair." Asked to speak to manager but he was unavailable. I was told he would reach back to me but is now a week later and I have not heard back from the manager or any associate. I would not recommend buying anything from them as they don't honor their policies. Update: The manager contacted me and explained that when the case was ordered from the other location the sale was considered a "final sale" and since this was not explained to me at the moment of purchase he gave me the option to go into the Sterling location and do an exchange of equal value. I appreciate that, although late, the business did come through for us.

David at T-Mobile in the Dulles Town Center worked with me to transfer all my data from my old…read morephone to my new one. He was very patience and helpful explaining how my new one worked. Thank you David!

This store does not even deserve the 1-star. During my upgrade process, it took more than 2 hours…read moreto complete. I came in and told them I was short on time and only had about an hour to spare, but every 5 minutes I was told "5 more minutes". I should have taken that as a warning sign. I was advised that the phone would arrive in 3-days, it actually arrived in 7-8 days. I return to pick it up, only to find out it is the incorrect one. When I brought it up to their attention, the employee mentioned there was "no manager available because they were on PTO, and that I had to go to a "corporate store" to get it fixed. I decide to keep the phone because I cannot wait any longer and during set-up, I find out the number I selected at the store isn't even the number I picked/was assigned. Now, I have to go to a corporate store to change the number and ensure the changes they made to my plan actually lowered my bill or they pulled some funky business. #TerribleExperience #StayAway #worstcustomerservice

Upgraded 4 lines at an AT&T "authorized retailer." They ordered the wrong iPhone color. My…read moresister-in-law didn't open it, just asked for the correct one--and they want to charge her a $55 restocking fee for their mistake. AT&T corporate says it's the store's problem. The store says "just use it" or "buy a case." Seriously? No exchange. No credit. No accountability. She didn't get what she ordered. It's about principle. Do better, @ATT. #ATT #CustomerServiceFail #DoBetterATT

If I could give negative stars it would be -5. Sunday, just after 12pm, the doors are closed. I…read morewalk in and out of the 4 "men" there pretending to work, not one of them even noticed I had walked in. No one was there at the door to greet customers, everyone was just sitting on their a$$es watching videos on their phones. The meak "man" at the back counter directed me over to him. I told him I was there to return my routers. He told me to take them out of the boxes, because I suppose doing Any amount of manual labor would have been too difficult for this boy. He was rude and standoffish the whole time. Then told me I HAD to take the boxes back with me, to which I refused because, that's not my job, it's his. Overall, I didn't expect much from a store at Dulles Mall. Forget about customer service (or lack there of) the employees here have zero common courtesy

Went in to buy a new watch and upgrade to an iPhone 16 plus in pink. The sales representative…read moreordered the wrong color and never called me when the phone arrived. They did not apologize for their mistake then tried saying it would come in the same day. On top of it the man added a service to my line even after I told his I was not interested in the additional service. I do not recommend anyone going to this location. They have no integrity nor compassion for another human's valuable time. Their only concern is adding money into their own pocket.

David was great helping me transfer all my date from my old phone to a new one my daughter gave me…read more He was very patience and explained how the new worked. He also help me buy an Apple Watch. Thank you David.

Don't waste your time here. Waited my turn like a sucker. No queue. After hiding in the back when…read morethey do come out and serve the first person they talk to. Walked in and hardly anyone there, told ill get to you.

Stopped to get a turkey sandwich and received a cookie as well as some bread. Nice surprise and…read morewill definitely drop by again when need to pick up a sandwich

Horrible experience at this store. Waited 10 mins to check out without any assistance. Two…read moreemployees were working but didn't come to register to help with a check out. Corporate office has been notified. Spent 3 times as much to purchase item on Amazon .

I got a new iPhone and wanted to switch numbers between the new phone and an older phone. The sales…read moreassociate told me that it was impossible and couldn't be done for a month at least. I asked him to call customer service because that made no sense and he refused, assuring me that he'd gone through it before and it wasn't possible. I went home. Called AT&T Customer service and the woman over the phone was able to help me without issue. Within 35 minutes I was able to switch the numbers. I would be fine if I hadn't asked him to make a call and him adamantly refusing to do so. Horrible customer service. No desire to go the extra ten feet for the customer let alone the extra mile.

My 85year old mother and I went in this afternoon to get her a new iPhone. Zeeshan was amazing. He…read morewas very patient and he was very thorough. He was very friendly. He was very professional, and he was very courteous. I am completely satisfied with our visit My mother is very happy with her new iPhone 14. Thank you.

When we arrived to set up another line, the poor salesgirl, Rosy, was alone with an irate customer…read morewho had been trying to intimidate her. He wanted to return without a receipt and she had not been trained on that. She called her regional and they did not answer. She called other leadership and they did not answer. The customer was rude to her and yet she kept trying her best to find a solution. Finally, after calling several stores for help, and getting hung up on by one store, she found someone nice enough to help her. She was so apologetic for making us wait after the irate customer left, but I told her she had good customer service skills and her managers should be ashamed they don't answer and help. She found a solution on her own. It just took her a while.

My cell suddenly stopped charging. So I restarted it, checked battery status (was fine), checked…read morelatest SW (was up to date), tried 2 different charging cables and bricks, tried 3 different outlets, and turned off my phone to gently wipe around the charging connector with a paperclip. My cell still wouldn't charge. I was leaving for a trip the next morning. So I rushed to Verizon at Epicerie Plaza, and they were closing in 20 min. Rosi answered the door (they keep it locked in evening because of a recent robbery at gunpoint), and she was extremely helpful and very polite. She mentioned they do not have techs or such services on site, but she looked up two places nearby that could work on my phone. Both places were already closed, but Rosi gave me their contact info and address. As a last ditch effort, she tried a very tiny tool (thinner than the paperclip I used) to wipe around the charging port. We tested with my charging cable and brick, and it charged. Rosi must've knocked loose something tiny that was stuck in the port preventing the cable from making a connection. She suggested I gently use the end of a sewing pin next time rather than a paperclip to reach further into the charging port recess. I've had no interaction with any other employees at that location, but Rosi was awesome and this review is for her.

Verizon is so cavalier with their communication and billing. Their people you talk to are terrible…read more Problems with closing out a secondary work phone and no disclosure that an amount was due for the device. Winding up in Collection after the account was paid and closed.

Verizon Store at 2200 Dulles Retail Plaza #172, Dulles, VA 20166…read more I visited this store around 6:30PM Virginia time, and unfortunately, the experience was extremely disappointing. The saleswoman who assisted me was unprofessional and dismissive, making the entire customer service interaction really unpleasant. I genuinely expected better from a Verizon store.