Terrible service. The employee Cris Ortiz committed fraud on my account, adding several services…read morethat were not requested, and the manager did nothing to resolve the issue. My bill was extremely high and no one resolved it, not even the call center. I will have to pay an undue bill.

This store actually sucks, along with this company. I traded my 'trade in' phone when I upgraded,…read moreto this store. The employee stole my trade in phone, mind you they told me he stole it (happened to about 25 other customers). They still won't do anything about it. Think twice about choosing AT&T they only care about money.

Recently upgraded my wife's phone and Dan at the store was very helpful. We had the phone…read moredelivered and set up but later found out the billing was incorrect. I went back to review what was supposed to be done with Dan and he said he would take care of it. Next month billing still incorrect. We exchanged emails and I was again assured it would be fixed. Now several months later it is still wrong, when I email Dan I get no responses and now we can not get the insurance on the phone we were supposed to have and are still be billed incorrectly. I will not go to this location ever again and will look to change providers.

I went in to T-Mobile to switch from AT&T just before I walked in to this location and you'll see…read morefrom my profile I don't write a lot of reviews. Jessica and Brandon deserve this one- it's all about these folks. Jessica: She knows what she is selling, both the plans and the products. First thing she did was identify the issue with my billing. I was paying too much and she point blank said so. I had not said one word about the visit to t-mobile. I instead told her we were looking to update my daughters phone which was true and part of the draw to investigate t-mobile. She proactively identified the opportunity to save and get new phones. Off to the races with the plans, the equipment, the options for my 12 year old in storage, safety, etc. She did it all from the trade in to the accessories and we walked out with watches and better plans with a better bill- if they could clone this woman there would be nothing but 5 stars from everyone on here. I consider going into any of these kind of stores be equal to a root canal so I get why people don't normally rate well but I am telling you go to this store and ask for Jessica. Wait for her. She's worth it. We are looking forward to going back to do the switch ups to the new equipment- it's just the way it's supposed to be. Final note on Jessica: she's a very good person. It takes a lot of patience with a 12 year old young lady picking out pop sockets and such even as her mother- much less as a professional with others waiting to be served. Jessica is the real deal. She saw my daughter as a client. My daughter has never felt so important and quite frankly these are expensive purchases so it meant a lot. All around rock star experience! Thank you, Jessica. Truly a pleasure and you have established two lifelong customers. Brandon: Shout out to Jessica's associate, Brandon. He overheard us discussing some challenges and jumped in with some personal recommendations on chargers and a safety option for our car. We could not be more pleased with his suggestions for the Belkin products. He also was very informed, was fiscally reasonable in what he recommended, and tailored the choices he offered to us. Brandon, appreciate you! As a former senior leader in a Fortune 500- attention leadership: these two are your high performers. Promotions! Raises! Recognize these folks! They are living the brand and they are what differentiates your store from the others up and down route 9. No gimmick will lure folks once they get with someone like these two. I would follow them to the next place- and that's the truth. Best experience in any phone store in my life hands down. Anyone needing a change, this is where you go. Ask for these two folks. Wait for them if you have to, because you will walk out with what you need, you'll know how to use it, and you will get a bill that makes sense for your family. Thank you, Jessica and Brandon!!!

Had the best experience today with Kelvin. Best experience I have ever had buying a new phone…read more Kelvin was extremely knowledgeable, listened and made some great suggestions based on my needs. I am seriously considering going back to him to buy an apple watch. It is something I never EVER thought I needed, and I am so happy he suggested it, now that I realize it would be so beneficial for me in a new job I am starting. Either way, Kelvin outshined everyone I ever worked with on buying a new phone. T Mobile in general has been excellent with service but not always the best at the store level. Kelvin was extremely professional, and all class. I just love when something goes right! Thank you, Kelvin!

Disappointing. Staff was unfriendly and dismissive as soon as we walked in. Unsmiling &…read moreunwelcoming. Acted as though our presence itself was interrupting and bothersome to her. She shook her head "no" the entire time we explained why we were there, preemptively communicating "no" before the situation was even revealed. Discourteous & uncooperative. Terrible service.

They did an OK job in the first year of our contract, but when we renewed our contract later they…read morewere not responsive to service requests. I think they laid off a bunch of techs, and just don't have the capacity to provide the service they commit to.

This company completely failed us. We signed a "service contract" with them and they not only did…read morenot fulfill their end of the agreement, now they are demanding payment for services they never rendered. Throughout the whole process they have been rude and unpleasant.

SCAM ALERT! Didn't set up account correctly. Wouldn't take returns. Promised one price and it was…read moremore than DOUBLE. AVOID AVOID AVOID. Bogus charges coming and going! And Corporate Verizon won't be able to help you fix all the errors this "team" makes. RUN!!!!