Every Verizon I go to always answers my questions and will go over my bill to make sure it's right plus they will try to upgrade my service. The staff is always friendly read more

Verizon - Mobile Phones Near Me - Tarentum, Pennsylvania

Unfortunately, I ended up being sent to collections mid-pandemic by Verizon even though I was promised over multiple customer service calls that I wouldn't. I didn't even address that in that Yelp review. I am absolutely disgusted in the lack of integrity of Verizon's business ethics. It all had to do with the phone in the story that I ended up with that malfunctioned and I gave up with. I was fed up with the horrible customer service so I switched over to Xfinity. I was told I could return the phone that didn't work. Turns out that was a lie. When I switched over to Xfinity, I didn't realized that exact day I would be locked out of my Verizon account and not able to view the remaining balance OR my account number. It turns out both are important. I called Verizon immediately and was calmly told I'll receive a final bill for the remainder owed on the phone (that I didn't want). I basically knew at that point I was stuck with this so I said I can't afford that. Can I make payments? I was told as long as I make monthly payments and show good faith, I won't be sent to collections. I called and asked this every time to a human being and I was still told. 2 weeks after sending a payment, I got sent a notice that Verizon sent me to a collection agency. Verizon has caused me so much stress and anxiety and I already have a battle with an anxiety disorder. I also have dealt with my identity theft and it's taken 6 years to build my credit back up to where it is now. I have always been responsible and never missed a payment myself. I never deserved this treatment. Anytime I explained my situation to Verizon I was treated like I was a completed idiot, as if I should have researched and known I wouldn't have had access to my account number. I should have known this or that. No. When a customer service rep flat out tells me something, I should be able to trust them. I have a full time job. I'm expected to know all the details regarding it and I can't blame others if I fail at mine. I have dealt with MULTIPLE customer service reps and they have ALL treated me poorly and I've talked to multiple people that said Verizon has the worst customer service. So it's hard to imagine that I just "lucked out" with the worst in the bunch. I was told once by a Verizon customer service rep that the reason Verizon is so expensive because the customer service is so great. Well, I haven't seen it. read more

Lying liars lie. Dumb employees, terrible customer service and a complete disregard for any help when their crappy products self destruct. Do not ever go here unless you have time to waste and cash to burn. read more

I have never received such bad customer service. The manager was very condescending and every time I asked a question he rolled his eyes. I went into the mall to get an upgrade and left switching providers altogether! read more

I agree with the previous review that the customer service at this store is the worst of any retailer, at least in my 50 years. I have been a loyal Verizon customer since 1991. We have three phones which puts my family plan at over $2200 per year. I was promised $200 trade in per phone with the purchase of the new Iphone 6 and a two year contract. I have two kids in college so I bought two new phones at a total cost of $400, I paided in full and waited over two week for the phones to come in. My one son came home from college and we traded his phone and got the $200. I said I would be back in 10 days when son #2 comes home. When we came back they said the offer is now only $100 since we passed a date that I was never made aware of. They absolutely new of my entire situation and never informed me of a deadline. I explained the details but they fell on deaf ears. I asked to see a mgr. and the GM himself, a Mr. Reed was in the store and at first would not see me but had my sales person offer me $50. I thanked him for the offer but wanted to see the mgr. Mr. Reed came out very smug, "condescending"as the other review stated, and said he would not offer more than $50 and felt that it should be split between Verizon and me. I asked what did I do wrong. He did not answer said $50 was it. I thanked him for the offer and ask him put in writing on the back of his business card and I would consider it but was not satisfied and would call the customer service line. I said you are really going to let me leave disgruntled over $50, that won't make or break either one of us. He said that's it. I called Verizon customer service who at first only offered me $28 then I got to a higher level which listen and documented my situation put it through arbitration and awarded $128. For me it was not about the $50, it was about how the GM mishandled this customer's situation. He made it personal. When I did trade in my phone and get only the $100, the sales person was very nice. He walked with me out the door and asked if there was anything else he could provide and would appreciate a good survey score if he and the store deserved it. I told him he would get a 10 the store which is a refection of the GM a 1. He was disappointed to hear that and I explained my experience. He offered the additional $50 that was on the back of the GM business card. I thanked him and declined the offer as I said to your GM it was never about the $50 it was about how you choose to treat your customers. read more

Possibly the worst service I have ever received from any store in my entire life. Was told the wait would be an hour and a half nothing more nothing less, and what happened after I returned from a 40 min. walk around the mall..."oh sorry your name was already called and will have to wait another hour." So like any customer probably would I simply and politely asked the to speak with a manager. What I got was a sloppy looking kid named Josh who looked like he just rolled out of bed from playing video games and drinking his parents beer the night before telling us he simply could not do anything but put us at the end of the list. This to me was extremely unprofessional, but I understand why Verizon employees don't care because why would they do anything about it..all I heard was this is our policy sorry. Rather than taking a minute away from signing people's names in on an iPad for a job he left us with absolutely nothing but inconvenience. As a business I would think no matter how many customers you have you would want to make a sale after previously hearing from another employee in the shop that they have just been dealing with returns all day (I wonder why) but if anyone in the store knew anything about business you would think he would of done something! It is honestly embarrassing and after this I shall be switching my provider and I don't care what the cost that will be just to escape the immaturity Verizon has to offer..instead of "can you hear me now" it should be "we are dumbasses." You may be thinking wow this dude is harsh! But let's be real everyone has felt this way towards your services. P.S. Also if I were Verizon I would let go of "manager" josh because he couldn't sell gummy bears to toddlers. read more

My Review: Verizon in general is terrible, I have never had a good experience with them but yesterday takes the cake. The staff at the Mills Mall is poorly trained and seems to take pleasure in providing poor service. The managers aren't much better and seem determined to be of no service. James = Terrible Jason = Terrible Amanda = Nice but clueless My Situation: I bought a new smartphone less than a month ago and yesterday it broke. I could hear what people were saying but they could not hear my response. I took the phone to the store and explained the issue. The salesperson turned my phone off and then back on and checked to see if the issue was resolved to no avail. (Like I hadn't tried that before I decided to drive half an hour to the store!) To what I'm sure was neither of our surprise, it didn't do anything. At that point a manager had to enter the equation because apparently that is the only possible solution the salesperson could think of. At which point the manager said that the only course of action was to get a "certified replacement" or in essence a refurbished phone. (aka a phone that someone else had problems with and got rid of and then received the minimal amount of service required to sell it to some other person) I said that I wanted to new phone to replace the one which I had just purchased not more than a month before. They said that it isn't possible unless I actually purchase a new phone. After close to two hours at the store I walked out with a temporary phone and the promise of a phone that would arrive the next day between 10 am and 4 pm. (Even Comcast gives you a better window of when to expect service, but they're a whole other category of horrible service) When my phone finally arrived today the activation guide was not in the box (as promised) and I had to do it myself... Too bad the phone they sent me won't activate and now I have to go into the store and most likely go through the whole circus again. If I didn't have to have a smartphone for my business I would gladly return to a good old basic phone and save myself the continuous migraine that is dealing with Verizon Wireless and the dunces that populate the Mills store. I hope that they feel guilty when cash their paychecks. read more

This store has become just terrible! Sick and tired of every time you walk in there it is an hour and half wait. And, i've noticed they have removed work stations. They should be adding them. I will not go back there. Started going to Best Buy for my phone purchases. Much better customer service. read more