Trying to switch/upgrade phones, using the online services for info before venturing into the…read moreTemple storefront. So far, 2 out of 3 reps have succeeded in naffing me off enough to end the call before I got everything answered. This is after two free range salesmen ghosted me after vowing to "I'll take care of the switch and upgrade". So far only one phone rep. has been helpful, without giving me the creepy skivvy salesman vibe. Will update after my store visit, hopefully the rating will improve.

Let me start by saying, I don't mind waiting if a store is busy. I get it, I have worked retail and…read moreunderstand. What I don't understand is when there are four to five people waiting to be helped and all the employees just stare at you. This was totally unacceptable for customer service and Spectrum should do something about it. I would have done everything online if the option was there. I waited 40 minutes to get three minutes of help. This is not my first rodeo in this store, same thing happened before. What shocked me the most my first trip here was while this woman sat on her butt a trainee was helping me. When he asked for the password, she looked around and then pulled a post it note out of the trash and said, here it is. (Never getting off her rear end) Wait! What? You just pulled the password that protects our information out of the trash. We don't have options besides Spectrum for internet or I would have ran my rear out of there. Be careful with this company. They have NO customer service and will not protect your account. The picture included is when there were three people waiting to be helped, we were all standing away in awe except the one guy.

Our internet with them goes down until a technician comes the next day to fix it. This has been…read morehappening about twice a week. Before, it was every other week, but now we're without internet for 24-48 hours each week in Belton, TX. When calling support, I'm put on hold for 20-30 minutes, and I often have to call back several times just to get an appointment scheduled. Not to mention, our monthly bill is over $150 for this unreliable service.

I just wanted to take a minute out of my busy and chaotic schedule to congratulate one of your team…read moremembers in your Belton local office. I have only visited your office twice in Belton and both of those times I have had a wonderful helpful experience from the young lady in the front desk by the name of Alexandria to help me out. Unfortunately, I did not get her last name, but both times that I have been there Alexandria has been very kind and very helpful. Her politeness and kindness in taking the time to help solve my issue made me feel like I was dealing with family. Alexandria is a wonderful and great asset to your team in customer service. Please take the time to thank this young lady for her great performance in customer service, I wish you'll happy holiday and once again thank y'all so much for the great experience. A Satisfied Customer, Juan G.

Went to the store to work on my refund. Checked there were 5 people ahead of me. Two associates…read moreworking the floor, one just checking you in and just sitting there. I have seen one gentleman come out from the back and help one customer and then disappear again to the back. I understand buying a phone takes a long time but the guy checking people in could be doing something to help customers out. Then another guy shows up helps a customer then disappears again to the back. Finally after 50 minutes an associate comes to help me. She gets on the phone and the representative tells me I will have to wait 15 more days till my check is cut. Not the answer I was looking for. I do not understand why it takes over a month to cut a refund check to their customers.

Just had a wonderful experience with Stephanie. Instead of paying for two phones at two different…read morecompanies she suggested I just add a line for a much cheaper price than what I'm paying for AT&T. I recommend this store if you need to save money on multiple lines. Very friendly staff. I enjoyed my time here.

The service provided by James is excellent. Just be prepared to deal with someone very energetic,…read morewhich is understandable since he handles a high volume of requests all by himself. Even though they don't offer multiple options for the same services, the ones they do provide are exactly what you need. It's worth noting that Killeen is growing rapidly, and with so many new residents moving in, their services are perfect for those who need to get all their utilities connected quickly. In my case, as part of the offer, we received a free cell phone for a year. Right after leaving the store, my wife accidentally misplaced it with the box. We only realized once we got home. The next day, I reached out to James by text, very worried. Without hesitation, he called me back and took care of the situation. In the end, I recovered the phone intact, but what really stood out was how James handled everything, with total commitment to customer service. Also, as soon as I connected the box at my house, I had internet. As simple as that. Kudos to James and Spectrum service. Five stars for the internet service (the one I signed up for) and five stars for customer service.

If you are new in Killeen, this is the place to go. Chuck Bell will hook you up with the best…read moreservices at the lowest price. He also knows experienced and fair priced contractors for all your home owner needs.

Switched from version to Astound and the WiFi was a night & day difference they're WiFi won't let…read moreyou down especially on gaming

I have a note on my door " no soliciting " however Richard Heeke littered on my property his card…read moreand other trash he threw into my front door because it (the door) was open letting air in. It's extremely unprofessional and I hope whoever thinks about using astound thinks again ESPECIALLY with this particular location of greater Waco re thinks their decision l will never use you all as a company.

David came all the way to Maxwell, which is really far from around Rock, to do our Starlink…read moreinstall. He walked me through exactly what he was going to do and made sure I understood. He was very kind and very gentle and I didn't feel like he was rushing the job or was just trying to get some cash out of me for a shitty install. He truly cares about the work he does and made sure my internet was up and running before he left. David is the guy if you're looking to install Starlink!

We had several lingering issues with our internet. Dave understood our issues and provided service…read moreto resolve everything! He was persistent and extremely detailed oriented. Do not hesitate to call on him!

BEWARE, of these T-Mobile Representatives sharing your personal data such as Driver's License…read moreinformation, phone number, etc. to scammers, gang stalkers, and hustlers within the community. While in-store trying to change my phone#, the representative tried to push certain numbers off on me. Typically these phone#s have constant scam calls and FaceTime scam calls. I wanted a particular area code & zip that I mainly conduct business. Then the representative reads my new number out very loudly in front a room full of men. This was to communicate my personal data to the scammers in the store seeking to get customer data to compromise their phone. The new phone number I received was hacked and the entire had to be reset with all logins & passwords changed within 24 hours from the in-store visit. Do not go into these T-Mobile stores to update your account, change your phone, transfer data, etc. Call 611 for customer support for any general concern or technical support at 1800-692-7753.

Came in to get my pickleball paddles through the T-mobile Tuesday offer. Not usually the T-mobile…read morestore I go to since I'm just visiting Temple for the month. However, I was greeted quickly and got the paddles promptly. Note - if you're coming to redeem a T-mobile Tuesday offer in Temple, go to this location. I don't believe the Metro stores have them nor the kiosk that they have in the Sam's Club. I went to the latter since it was the closest not knowing this was the case, but Stephen was helpful in telling me to go to this location.