Waiting on the rep who left her work phone at home. She was able to call some one at her house and…read moregave them the password over the phone for all to hear. I was able to get all my work done that I needed to terminate my relationship with Verizon. I would have stayed but unable to get home internet from them. They advertise it that they can do it. My last three addresses in two states unable to get WiFi from them. Do not advertise if you can not produce. I have received two emails now offering $500.00 discount over three years if I return. GOOD BYE AND HAVE FUN

My 79 year old mother went into store to get her less than a year old phone repaired and was forced…read moreinto a new phone and payment plan vs insurance plan to repair phone.

You can't reach a person in the UnitedStates when you call. They transfer you from one person to…read moreanother in a call center in the Philippins. They either dont understand you or cant hear you. They then tell you to call back and they start transfering you all over again. What a joke!

I have taken my laptop to other places in the past, and they all took several days (I guess that's…read morewhat happens in 1 man operation). When I dropped off my laptop with broken LCD to Multibyte in the morning, there were only one lady at the time, so I was expecting same delay. I was surprised when I got a call that same afternoon that it was ready. When I went to pick it up, there were several techs. Apparently, most of them was on service calls at the time I was there in the morning. They been in business for over 20 years, and I can't believe I just discovered them.

For the most part Spectrum's customer service in-house and online are very good…read more Although the people in the store at the HH location are nice enough but seems annoyed all the time. We were there to change over a name and it took over an hour. It was a simple task. Many don't know if you have equipment to return you have the option to drop it off at any UPS store. That will keep the wait times even less if more knew that. We used to have big issues with our internet and Spectrum m. But ever single tech who has come out to our house has been so helpful and really concerned with the customer. The service has been fine since (knock on wood *taptap*). So we haven't needed anyone for a while now. But I'm happy with the service, speed, customer service and product itself.

I recently canceled my internet service with Spectrum after being a customer for years, and the…read moreexperience confirmed it was the right decision. A few months ago I called Spectrum specifically to see if there was any way to lower my bill. The only option they offered was downgrading my service, which saved me about $20 a month. Not long after, the bill crept right back up to just over $100 again. After shopping around, I found a much better option with T-Mobile Home Internet -- $40 a month with a router and extender included, and the first two months free. When I called Spectrum to cancel, suddenly they had all kinds of "great deals" and promotions available that were never mentioned when I originally called asking for help lowering my bill. That's the frustrating part. If those options truly existed, they should have been offered when I first asked. I value honesty and transparency from the companies I do business with. If Spectrum truly cared about keeping long-time customers, those savings would have been offered upfront instead of only when I decided to leave. Either way, I'm glad there are finally other options available. Good riddance.

Our internet with them goes down until a technician comes the next day to fix it. This has been…read morehappening about twice a week. Before, it was every other week, but now we're without internet for 24-48 hours each week in Belton, TX. When calling support, I'm put on hold for 20-30 minutes, and I often have to call back several times just to get an appointment scheduled. Not to mention, our monthly bill is over $150 for this unreliable service.

I just wanted to take a minute out of my busy and chaotic schedule to congratulate one of your team…read moremembers in your Belton local office. I have only visited your office twice in Belton and both of those times I have had a wonderful helpful experience from the young lady in the front desk by the name of Alexandria to help me out. Unfortunately, I did not get her last name, but both times that I have been there Alexandria has been very kind and very helpful. Her politeness and kindness in taking the time to help solve my issue made me feel like I was dealing with family. Alexandria is a wonderful and great asset to your team in customer service. Please take the time to thank this young lady for her great performance in customer service, I wish you'll happy holiday and once again thank y'all so much for the great experience. A Satisfied Customer, Juan G.