SCAMMERS / FRAUD STAY AWAY! Sales people are the worst sell on lies and are incompetent. "Free…read morephones" are nothing but LIES! Stay away they are weak and probably have the worst customer service in the industry.

Went to Verizon school today spoke to someone by the name of Larry at least that's what he said…read more I'm an older lady sometimes explain to me. He had no except to be rude. Slam one phone down to tell me it wasn't even charged. He was a no help will never go back there again Directly Verizon.

at first, I was skeptical reading the one star reviews, but after I went there, I got my phone…read morefixed within 20 minutes.( very busy when I went in). i was treated with an insane customer service. I don't write reviews often but I was actually blown away on how good I was treated. I called multiple shops in my area and was quoted double . I rolled the dice n took a Shot at Lola tech. IM DAMN GLAD I DID! the only spot I will take my phone from here on out!

This place is a scam!! We came to Atlantic City to enjoy our first vacation together for our…read morebirthdays ( may 1 & may 8 ). Only for my boyfriend to lose his phone in the Ocean Casino Resort in the casino on 5/9/24. The Phone was placed In lost mode so it could only contact one person. The next morning 5/10/24 I received a phone call from his number saying that they had his phone and they wanted $400 for it but wouldn't tell us the location. Once on the phone I tracked the phone to Lola's Tech. Upon arrival, the guy that welcomed me was the same person that contacted me on the phone earlier . I recognized his voice . He denied everything. But I'm not stupid!! I contacted the police and an investigation is getting done. Long story short I still don't have his phone and this place needs to shut down !!! I can only imagine how many more victims there are from cell Phone thefts in Atlantic city New Jersey!? It's a whole ring just taking advantage of good people just trying to enjoy a good time

If I could give this establishment, zero stars are minus stars I definitely would. I was on the…read morephone with tech-support for two hours two days ago. They told me to go into the store show them that my phone was not broken or cracked, and they would start the process of replacing it. I repeatedly asked them if they were certain it would be free because I did not have insurance. They assured me it was I went into the Verizon store Manahawkin yesterday and had the worst customer experience of my life. They told me they could not do anything for me. They could've replaced the phone. They didn't know why they told me to come in here and then they walked away and left me in the store with no one on the floor. I was appalled. A young woman came out, and I asked her where her manager was she handed and hard long story short. She finally told me her manager would be back, told me his name and then "so why do you want to know? He's not going to do anything for you" I explained the problem that I had and I said I was hoping that a manager would be able to help. She was unnecessarily rude. When I called back later in the afternoon and spoke to the manager, he didn't want to tell me the names of the people that I spoke to at the time I was on the phone with Verizon Customer Service supervisor and she was supposed to be writing up a report. The manager finally gave me the young lady's name, but didn't offer any reasonable explanation for the treatment. I asked Customer Service to be escalated to the executive department because I really thought they should know what happened. Apparently they say they cannot do that. They're really sad part about the whole thing is that they could have up charged me to a new phone easily went to Apple turns out there's nothing wrong with my phone. It's Verizon network that's all screwed up. Needless to say after over 20 years with Verizon. I am going to a different carrier.

Liars scammers and criminals work there only care about making a commission will try to swindle you…read moreinto adding lines you don't need but if you have an issue they have zero desire to help because there's no commission!

I'm compelled to relate my experience at the T-Moble store in Manahawkin NJ. Rarely does one deal…read morewith product misrepresentation, unethical business practice and condescending customer service. The notable highlights of my week dealing with this business beginning February 7. The store manager sold me a phone but said I had to take a free apple as well. She failed to disclose watch line charges of $26 per month, telling me it was free. Without my permission or knowledge added premium insurance to my phone. When my bill increase $50 she told me it was due to mid month plan changes. T-Mobile said the increase was due to the unscrupulously added fees. T-Mobile told me to return the watch. Your manager told me restocking was $75 however T-Mobile said it should be $20. When prompted to speak with T-Mobile the manager ran into a closet and said she was in a meeting. Initially smiling and pleasant, when caught in the lies her attitude was rude and condescending. The company T-Mobile team always provides outstanding service however you really need to review 3rd party performance which as you can see is abysmal.

Hi.. My husband and I had an extremely disturbing experience at the t mobile on west bay avenue in…read moreBarnegat, New Jersey.. We were due for an upgrade regarding our two phones.. My husband was extremely clear in stating that he did not want to pay for the phones.There is a salesperson that works there.Her name is Ciara... According to the plan that we had and what we were going to be receiving, she 100% reassured My husband that he was in no way responsible for purchasing any of the phones that we received.He asked her repeatedly several times making sure that she understood that we are not paying for the new phones.She told my husband absolutely not.You're not paying for any phones.You're not responsible so on And so forth.. We have been having nothing but problems with our bill being charged An outrageous amount, each and every month. So my husband inquired, called up T-Mobile several times then went into the T-Mobile store, spoke to Ciara about this. And she insisted that a lot of people are having problems with their bill blah blah blah. And don't worry, it'll be corrected. This is what she said to us also T-Mobile when my husband called them directly said the same thing.. but we ended up finding out that we are being charged to purchase one phone after he repeatedly asked that salesperson Ciara okay, so we're not responsible for payment on any phone rt?.I'm getting the phones for free.And she said, yes, absolutely the phones are free.The both phones are free.. now We find out that we're responsible to pay over a thousand dollars for 1 of the phones.. This behavior and so called experience that she supposedly has is not acceptable!!.So how would you like to walk in a store and have this happen to you? We were lied to blatantly...we were totally deceived by this employee and we are going to be going further with this.. My husband spoke to her at least 3 times and she reassured us. This was going to be taken care of..I don't know who hired her, but you need to do a little more research on your employees, because she openly lied about us being responsible for the phones. I recommend whoever reads this And whoever Wanted to go to the T-Mobile in Barnegat On west Bay Avenue, you better think twice about it. Because the incompetent level Is off the charts.. One way or the other this will be rectified.. If I could give a lower rating than 1, I would!!

I would definitely NOT recommend this store and in fact, would give a zero rating if it was an…read moreoption. The sales person, who wouldn't even tell me his name, had an attitude from the moment I walked in the door despite the fact that I was the only customer. He was unable/unwilling to assist me and outright rude. I wanted to purchase a new phone and after 2 visits, left without one. There was an issue with the account which he only exacerbated and could offer no solution. After my second visit, he refused to even provide me with a customer service number so I could see if I could get the account 'unstuck.' The following day, I went to the Victra Verizon store in Toms River where the problem was resolved by a compassionate, knowledgeable sales person. Within 30 minutes, I had a new phone. If you need a new phone, I would highly recommend making the drive off the island!

The kids that helped me in the store were great! However I need to speak with the manager and it…read moreseems the guy never shows up. I guess he splits time between another location. I wanted to return a product and was told "don't worry if you can't get here in the 30 day return window, it's ok we will still take it back". I go after the 30 days and was told they can't take it back but they will talk to the manager. 2nd time I go back and I am told the manager will refund me and he will call me. No call. 3rd time I go back and they take my number again. No call. I reach out today and I'm told too much time has passed and they won't refund me. Maybe if the manager showed up I could've gotten this wrapped up sooner. Terrible customer experience.