If I could give this establishment, zero stars are minus stars I definitely would. I was on the…read morephone with tech-support for two hours two days ago. They told me to go into the store show them that my phone was not broken or cracked, and they would start the process of replacing it. I repeatedly asked them if they were certain it would be free because I did not have insurance. They assured me it was I went into the Verizon store Manahawkin yesterday and had the worst customer experience of my life. They told me they could not do anything for me. They could've replaced the phone. They didn't know why they told me to come in here and then they walked away and left me in the store with no one on the floor. I was appalled. A young woman came out, and I asked her where her manager was she handed and hard long story short. She finally told me her manager would be back, told me his name and then "so why do you want to know? He's not going to do anything for you" I explained the problem that I had and I said I was hoping that a manager would be able to help. She was unnecessarily rude. When I called back later in the afternoon and spoke to the manager, he didn't want to tell me the names of the people that I spoke to at the time I was on the phone with Verizon Customer Service supervisor and she was supposed to be writing up a report. The manager finally gave me the young lady's name, but didn't offer any reasonable explanation for the treatment. I asked Customer Service to be escalated to the executive department because I really thought they should know what happened. Apparently they say they cannot do that. They're really sad part about the whole thing is that they could have up charged me to a new phone easily went to Apple turns out there's nothing wrong with my phone. It's Verizon network that's all screwed up. Needless to say after over 20 years with Verizon. I am going to a different carrier.

Liars scammers and criminals work there only care about making a commission will try to swindle you…read moreinto adding lines you don't need but if you have an issue they have zero desire to help because there's no commission!

I would definitely NOT recommend this store and in fact, would give a zero rating if it was an…read moreoption. The sales person, who wouldn't even tell me his name, had an attitude from the moment I walked in the door despite the fact that I was the only customer. He was unable/unwilling to assist me and outright rude. I wanted to purchase a new phone and after 2 visits, left without one. There was an issue with the account which he only exacerbated and could offer no solution. After my second visit, he refused to even provide me with a customer service number so I could see if I could get the account 'unstuck.' The following day, I went to the Victra Verizon store in Toms River where the problem was resolved by a compassionate, knowledgeable sales person. Within 30 minutes, I had a new phone. If you need a new phone, I would highly recommend making the drive off the island!

The kids that helped me in the store were great! However I need to speak with the manager and it…read moreseems the guy never shows up. I guess he splits time between another location. I wanted to return a product and was told "don't worry if you can't get here in the 30 day return window, it's ok we will still take it back". I go after the 30 days and was told they can't take it back but they will talk to the manager. 2nd time I go back and I am told the manager will refund me and he will call me. No call. 3rd time I go back and they take my number again. No call. I reach out today and I'm told too much time has passed and they won't refund me. Maybe if the manager showed up I could've gotten this wrapped up sooner. Terrible customer experience.

If I could give 0 I would, I was working this morning when a comcast employee came in for a…read morescheduled service to install two new cable boxes at our establishment. Upon arrival I said oh you must be here for the cable installation to which he responded you know more than I do why I am here, weird! So I brought him out to the spot where he was going to be installing the cable box too which he informed me he could not do because the TVs were not mounted yet, I said oh I did not realize, I am a 22 year old female and he said do you even know how to do this you will have to hold the TV up for me the entire time I work on it. I said that is not realistic so then I showed him he TV which was in an isolated electrical closet and he continued alone with me saying "I could watch you hold up the TV all day" then proceeded to ask when I get off work and he wants to take me to lunch and he will give me his number to which I responded absolutely not and you need to leave I have a boyfriend. Now that situation was inappropriate and unprofessional enough, I brought it to my manager's attention when he arrived, of course he was shocked and agreed it was extremely inappropriate. He called Comcast to address the situation, was put on hold for over an hour and the supervisor refused to talk to him saying, not my problem call the police. If this is the type of employee behavior that Comcast allows I would never let them near my home or business. Disgusting, and he never even completed the job he came to do!

Absolutely the WORST!!! Changed to Version signed up for promotional deal which kept getting things…read moretaken off it when they kept calling us before installing, when you talk to these people on the phone they don't even work for Verizon. Biggest mistake I ever made concerning television not to mention the thousands I spent getting new phones also in a package! DO NOT GO FOR THEIR PROMOS!! Really poorest service I ever had even though customer service nowadays sucks anyway.

HORRIBLE!!! They promised me a new customer rate so i wouldnt cancel my service, charged me that…read morerate for 2 months and then went right back to charging me full price on the third month! When i called they refused to honor it and i cancelled my service after 7 years of being with them.... I am truly DISGUSTED with you VERIZON FIOS!!! HORRIBLE TO THEIR LOYAL CUSTOMERS!

Ed was noted to be very personal and knowledgable and helped me resolve my technical issue. As an…read moreXfinity customer I would recommend him highly. He kept me with Xfinity cause I was frustrated. I'm staying because of him. Thank you

The absolute worst. Transferred cable from one location to another was unable to provide an…read moreinstant transfer as promised, 6 days without service. Paid my last bill in full early at my last location received a new bill at the new location - no credit offered.

I have visited this store several times for equipment upgrades and such over the past few years…read more Recently started mobile service which I also did in the store. The place is clean, comfortable and the staff is always very kind. Sometimes the wait is a little longer than expected, but they do seem well staffed.

I recently spoke with a representative who informed me that switching my service would only add a…read more$50 tax/fee. However, when I logged into my account after getting home, I discovered completely different charges: $28 to remove/discontinue the old service Additional fees that brought my total new bill to $174 This is significantly higher than the $130 monthly amount I agreed to. I feel I was given inaccurate information during our conversation, and these unexpected charges were never explained. Additionally, as a 77-year-old customer who has been with Xfinity for many years, I'm very disappointed that the bill keeps increasing every year and that there is still no senior discount available. Because of these ongoing issues and today's experience, I am seriously considering switching to Verizon. I would appreciate it if someone could review my account, explain these charges in detail, remove any incorrect fees, and honor the pricing I was originally quoted.