I'm compelled to relate my experience at the T-Moble store in Manahawkin NJ. Rarely does one deal…read morewith product misrepresentation, unethical business practice and condescending customer service. The notable highlights of my week dealing with this business beginning February 7. The store manager sold me a phone but said I had to take a free apple as well. She failed to disclose watch line charges of $26 per month, telling me it was free. Without my permission or knowledge added premium insurance to my phone. When my bill increase $50 she told me it was due to mid month plan changes. T-Mobile said the increase was due to the unscrupulously added fees. T-Mobile told me to return the watch. Your manager told me restocking was $75 however T-Mobile said it should be $20. When prompted to speak with T-Mobile the manager ran into a closet and said she was in a meeting. Initially smiling and pleasant, when caught in the lies her attitude was rude and condescending. The company T-Mobile team always provides outstanding service however you really need to review 3rd party performance which as you can see is abysmal.

Hi.. My husband and I had an extremely disturbing experience at the t mobile on west bay avenue in…read moreBarnegat, New Jersey.. We were due for an upgrade regarding our two phones.. My husband was extremely clear in stating that he did not want to pay for the phones.There is a salesperson that works there.Her name is Ciara... According to the plan that we had and what we were going to be receiving, she 100% reassured My husband that he was in no way responsible for purchasing any of the phones that we received.He asked her repeatedly several times making sure that she understood that we are not paying for the new phones.She told my husband absolutely not.You're not paying for any phones.You're not responsible so on And so forth.. We have been having nothing but problems with our bill being charged An outrageous amount, each and every month. So my husband inquired, called up T-Mobile several times then went into the T-Mobile store, spoke to Ciara about this. And she insisted that a lot of people are having problems with their bill blah blah blah. And don't worry, it'll be corrected. This is what she said to us also T-Mobile when my husband called them directly said the same thing.. but we ended up finding out that we are being charged to purchase one phone after he repeatedly asked that salesperson Ciara okay, so we're not responsible for payment on any phone rt?.I'm getting the phones for free.And she said, yes, absolutely the phones are free.The both phones are free.. now We find out that we're responsible to pay over a thousand dollars for 1 of the phones.. This behavior and so called experience that she supposedly has is not acceptable!!.So how would you like to walk in a store and have this happen to you? We were lied to blatantly...we were totally deceived by this employee and we are going to be going further with this.. My husband spoke to her at least 3 times and she reassured us. This was going to be taken care of..I don't know who hired her, but you need to do a little more research on your employees, because she openly lied about us being responsible for the phones. I recommend whoever reads this And whoever Wanted to go to the T-Mobile in Barnegat On west Bay Avenue, you better think twice about it. Because the incompetent level Is off the charts.. One way or the other this will be rectified.. If I could give a lower rating than 1, I would!!

I would definitely NOT recommend this store and in fact, would give a zero rating if it was an…read moreoption. The sales person, who wouldn't even tell me his name, had an attitude from the moment I walked in the door despite the fact that I was the only customer. He was unable/unwilling to assist me and outright rude. I wanted to purchase a new phone and after 2 visits, left without one. There was an issue with the account which he only exacerbated and could offer no solution. After my second visit, he refused to even provide me with a customer service number so I could see if I could get the account 'unstuck.' The following day, I went to the Victra Verizon store in Toms River where the problem was resolved by a compassionate, knowledgeable sales person. Within 30 minutes, I had a new phone. If you need a new phone, I would highly recommend making the drive off the island!

The kids that helped me in the store were great! However I need to speak with the manager and it…read moreseems the guy never shows up. I guess he splits time between another location. I wanted to return a product and was told "don't worry if you can't get here in the 30 day return window, it's ok we will still take it back". I go after the 30 days and was told they can't take it back but they will talk to the manager. 2nd time I go back and I am told the manager will refund me and he will call me. No call. 3rd time I go back and they take my number again. No call. I reach out today and I'm told too much time has passed and they won't refund me. Maybe if the manager showed up I could've gotten this wrapped up sooner. Terrible customer experience.

BEWARE OF THIS STORE. FRAUDS AND LIES We bot two new phones…read moreand the t-mobile gateway for internet. We changed from verizon. Onne of our iphones was supposed to be free as well as Netflix, Hulu, Apple TV and Paramount+ ALL LIES, and the manager was nasty and did not care one bit about our cmplaint. The only thing ws got was Netflix. On top ofnotgetting the other platforms, they were charging us over 600 dollars for the supposed frre phone. We ended up going to T-Mobile Experience store in Toms River. We were able to get our other networks and ended up returning t he phone and going back to our old phone. Dan in TR was great. When the manager heard what we went through with the Barnegat store, she was putting through a complaint to corporate. No one could believe what the Barnegat idiots did. STAY AWAY FROM THIS STORE IN BARNEGAT. IT IS WORTH THE TRIP TO TOMS RIVER.

* In ALL Humility And After Being In Business For * Myself…read moreFor More Then Three Quarters (3/4) Of My * Life The T-Mobile Corporate Store Located At 849 * * West Bay Avenue Unit 13 *, Barnegat Township * * New Jersey * 08005 * Is An Actual "GOD Send"! ! ! * * Reminiscent Of Batman And Robin * The "Dynamic * Duo" * The Store Manager * Kyle R. And His *. * Customer Care Specialist * Lianna ALWAYS Go Far * * Above And Beyond To Resolve ANY And EVERY Issue * That I Have EVER Had To RESOLVE My Business * * Issues * FLAWLESSLY Without Hesitation And Or * Question! ! ! I Highly Recommend Using The T-Mobile * Corporate Store Located At 849 * West Bay Avenue * * Unit 13 *, Barnegat Township * New Jersey * 08005 * J Respectfully, Eternally, #SOSJohnD * #TMobile * #RoadRageWorldTour * * #RoadRageTour2021

They got the battery that was needed, unfortunately it didn't work. They notified me that there was…read morea delay. They got the new battery, installed and called to let me know that it was ready. All in all...great service! Would recommen.

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

Had a very positive experience at this store. The manager Paul Streibig was very helpful and…read moreknowledgeable. He went out of his way and was very patient with my problem and helped me resolve my situation. I'm very grateful!

What a different experience! I was having an issue with my service. I had called customer…read moreservice. They instructed me to go to my local store as they would be able to better assist me. I went in and explained the issue. The associate looked at me and said, "I doubt they advised you to come here. There is absolutely nothing we can do to help you in the store." I explained that I was just following instructions. He then proceeded to roll his eyes and said, "Well, they were wrong." and walked away. I guess once they got me to sign a contract I am no longer important. I am not upset because he couldn't help me. Obviously I was given the wrong information. When I called customer service back once I got home, they were able to help me right away. It was his lack of interest and attitude that made me angry.

Great service from Gage and Evan with my iPhone purchase and set-up. Thank you.read more

My husband and I were looking to add a family member to our plan. We had such a bad experience at…read morethe Manahawkin store that we decided to try this one. I am so glad that we did. Evan is awesome. He was patient with my mother (she has never had a cell phone before). He also upgraded our phones as well. THANK YOU EVAN!!!!!

I can't believe your offering someone a better deal when you stuck me in a $112.00 a month phone…read morebill...I was on government funded fone and paid nothing and my first bill was to be $98.00 that was $40 activation and bill. No then it went to 112.00 then 132.00 , then 151.00! While I had Verizon watching this happen but couldn't explain why, and then my Jan 29tj date moved to 20th! And its still there and bill is still $131.00! It's sad when you took advantage of someone that's on a monthly low income living..I'm also a senior Verizon did me wrong I can't pay 130.00 and hey I told her someone messed up because im to be on 55.00 plan and to be honest I was signing up with straight talk. It's Verizon but 25.00 a month. So nobody is getting my fone after you shut me off. I figure there goes my credit so why not keep the fone to? Your fucking my credit up and I'm trying to move! Nice. Thanks Verizon. DO NOT SIGN UP WITH THESE GUYS MY experience sucked

Not shocked by all the negative reviews this place has. I came in to try and do an upgrade on my…read morephone. When I called in, they said they could do it and that I would qualify for it. When I showed up, it was a completely different story. I assume they say whatever they can to get you in the door. Again not shocked by the other reviewers.