Damien was very knowledgeable and knew exactly what I needed and led me to each one. I was in and out in no time.

BE warned! I went to buy a TV and one of the primary considerations was how quickly I could get it. When I first went into the store, around 2 PM the salesperson said that I could get a particular brand delivered the next day because, rather than Best Buy having to ship it to me, the model was in stock at the store and the Geek Squad would just bring it with them. I wasn't prepared to make an immediate decision so I asked that if I came back later that day could I still get next day delivery. The salesperson and the section manager said that if I got back before 5 chances were that I could still get delivery the next day, I got back to the store around 4 and since I already filled out an order I thought I'd be all set...NOT THE CASE. The salesperson convinced me that I would be better off financing my purchase interest free instead of paying cash which is what I had planned on doing. While filling out the information for the credit I apparently hit a wrong button when I put in my social security number (that's on me) but I was still approved for a $5,000 line of credit. At least that's what I thought. When the salesperson finally did whatever she had to do to submit the order (I thought the order had already been submitted) the lender, CITI Bank, said that there was a mistake in my social security that had to be corrected. Remember my initial plan was to pay cash. My salesperson called Citi Bank so we could correct the SINGLE number error and finish the transaction. After hold times and being transferred to wrong departments at CITI when we got to the right department it took all of 2 minutes to correct the social security number error. Unfortunately because of all the waits and being transferred to wrong departments it was now passed 6 and when the salesperson was finally able to submit the order I was informed that I could no longer get delivery the next day and there was nothing to be done. At this point after over 2 hours I was so frustrated, all I wanted to do was get a TV, I just left. I thought about canceling my order but I hate shopping and a cancelation at this point would be cutting off my nose to spite my face. Best Buy will have this sale but it is the last sale they make to me and I've been a customer of theirs for years but it's obvious that Best Buy really doesn't care about satisfied customers. I'll be sharing this story with not just Yelp but anyone who'll listen. Keeping my fingers crossed that the installation will go better than my purchase experience. read more

Make appointment have my phone fixed. Minimal wait time, and even though the issue was past their abilities it was still very helpful. It is very cold in the store, which is great for the summer heat. Just keep that in mind if you have an appointment and you run cold like I do you're gonna need a jacket. read more

Customer service is bad...and not in a good way. After buying an obvious "lemon" computer, Best Buy failed to work effectively with their supplier (Dell) to correct the problem. After raising the issue with the local store manager, the manager refused to provide a useful remedy...saying the unit should be sent back to Dell for a third time. Zero accountability for making things right for customers. Awful!!!! read more

Gone or the days of making a simple phone call to ask if they have a product in the store that's not clear on their website if they do or not. Gone are the days of simplicity and in are the days of AI nonsense you can't call any Best Buy number without dealing with this AI non-functioning crap. So if you're looking for a simple smooth, easy experience, you're not gonna find it with this entire corporation. I'll take my business elsewhere. read more

Very poor service All the cash register are closed must wait In customers service like line. read more

Best Buy East Tucson - One cash register available - Electronics Near Me - Tucson, Arizona

Kat (sp?) at the pick up counter was the associate i had the pleasure to be helped by. She has EXCELLENT customer service. Greeted me, got my order then proceeded to look for an item i inquired about. All with a HUGE smile on her face. Nowadays, you don't experience that too often. KUDOS to her. She's a keeper for sure. I'd like to comment on Daniel-Ray who got the manger for me. A huge smile on him as well. KUDOS Daniel-Ray & thank you. I wanted let her know about the great service i received. Michele the mgr was very nice as well. How one treats their associates trickles down & i thank her for that. All of these associates are keepers for sure. Thank you. :) read more

Well from the looks of past reviews nothing is getting done about the horrible customer service. I have had a first hand experience of how bad their service is. From me looking and comparing to the dryer I wanted and making my decision. Hunting for a sales or customer service representative to help me just ring it up. I was supposed to be an easy sale. But they messed that up and quick. One of two gentleman that were sitting at the appliance department didn't even let me talk. As I walked up he stopped me and said " I'm busy" and I said I'll wait as he responded " I'll be busy for more than 20 minutes". So I said screw this they do not deserve my business. It is sad to see that these big box stores lack the customer service and respect we as potential customers deserve. read more

Went to get my phone fixed here and had to make a total of 5 trips to get it repaired. Couldn't get anyone on the phone to ask if my part had come in. They never got it touch with me tot tell me when they got the part. Then as a kicker when I got my repaired phone back they tried to tell me I didn't have a case on it when I asked where the case was. The lady went back to check and gave me a piece of paper with the old screen protector on it cracked to pieces. I asked if they'd cover the cost of replacing it and she said they could help me install one if I bought one from them! The nerve. read more

Best Buy East Tucson - My screen protector after the destroyed it - Electronics Near Me - Tucson, Arizona

f you have specific questions about a product or service at a local store, you cannot call your local store for anything! You have 2 choices: A. Drive all the way to your local store to have your questions answered in person. or B. Call the Best Buy phone number and speak to a person who is in a completely different country, who doesn't have a clue about the local BB store. If I get a response for this review, they will want me to go on Social Media. I DON'T DO SOCIAL MEDIA! Change your name to Worst Buy! read more

Best Buy East Tucson - Electronics Near Me - Tucson, Arizona

We made four purchases totaling around $2300 over three days. Two online purchases arrived with extreme damage to the boxes. No outer packaging just manufacturers boxes with holes and damaged items inside. The in-store purchases of a tv and soundbar were purchased open-box in "excellent" condition. When we brought them home, the tv was missing the stand and paperwork, just tv, powercord and remote. We also noticed on the receipt the soundbar was now listed in "fair" condition and that we had not received the promised $100 off for bundling the tv with a soundbar purchase. We went back to the store with the damaged boxes and to talk about the tv/soundbar. Customer service was so unhelpful and rude, wanting us to pay more to replace with the same item. When we explained that wasn't an acceptable solution, he said he didn't like people who disagree with him. We then decided to just deal with the two damaged boxes and come back the following day about the tv/soundbar for hopefully a better chance with a competent manager. The same manager was at the entrance the following day. We started to explain how we bought a tv in excellent condition which states in the online description "Includes all originals parts, packaging and accessories or suitable replacements." Right away she interrupted and started combatively arguing that this is not always the case. It literally says this as the criteria to be classified as excellent condition on their website and app. She acknowledged she had seen us the night before making returns. No apology offered. We still very nicely tried to get a replacement stand and find out why the soundbar was sold as excellent now listed as fair condition and our missing $100 bundle discount. After almost two hours of waiting and runaround, I swallowed my frustration and politely excused myself (with my husband's blessing) heading next door to Worldmarket. My patience was gone. The same manager, Mikayla, came into Worldmarket and spent 15minutes buying snacks while my husband stood in electronics waiting for her as she was supposedly working on resolving our concerns. My husband finally gave up and said the store was closing and that they asked us to come back again tomorrow to try to get the situation resolved. For some reason, they could not give us a stand they had in stock or figure out how to discount our purchase to compensate for the bundle deal. We were passed around to multiple people, original salesperson Dave seemed to adequately care, but for some reason had tied hands to fix the situation. My husband went back the next day, now his third trip in three days. He came home after another 3+hours in store. There was no one there that could help sort out the purchases and he was passed from person to person waiting for managers to return from breaks. He went back again a few hours later. He returned after trip four and had paid $20 for a $49.99 stand. They also offered him a subwoofer at half price to compensate for our trouble and cover the bundle discount we hadn't received. Seemed kind of ok, he paid the cash he had and offered his card for what he thought was a small remaining balance for the additional discounted item. Then I studied the four foot long receipt and realized he had paid full price for the subwoofer and was charged ten times what the tax should have been, most likely twice for the initial purchase. We called customer service multiple times, they say we have to talk to the store. We have attempted to get ahold of someone at the store, but after navigating the phone tree and sitting on hold for long periods multiple times, we left messages that have gone unanswered. We finally got through to someone yesterday who sent us to the billing department for help, only to then get a recording that they are closed until Monday, then call dropped with no voicemail message option. We have tried text messaging customer service twice and they promised a callback from the store that still has never come. We have absolutely no faith that if we go back to the store, we will be treated with any care or adequate service, and will have to re-explain the multiple day saga to a team that can't seem to make this right or refund money spent with misleading promises and either incompetent or devious practices. The idea of going back spending multiple hours to be treated poorly and lied to is a nightmare. Or we just eat the loss and never go back to Best Buy. My husband has a neck injury that makes standing for long periods very painful, which he expressed to the team on each of his trips. He explains this because it's difficult to keep his head up and maintain eye contact, his concern that his body language will be misperceived. This makes the lack of care or consideration even more shocking and appalling. read more

Best Buy East Tucson - Today's text exchange with customer service, an example of our support challenges. - Electronics Near Me - Tucson, Arizona

On 03/18/2025 I purchased an out-of-the-box Dell all-in-one desktop computer at store #198. By 04/05/2025 (19 days later) I began getting a blue screen error message: "Windows did not load correctly". I went to the store and showed them the picture of my screen. The sales person told me to go over to the Geek Squad desk and see what they say . They told me that I should replace the computer. Naturally, Best Buy's return policy says you have to return it within 14 days. It didn't screw up till 19 days after I purchased it. Sorry that I couldn't get it to screw up within the 14 days. Yes, I'm being sarcastic. When you pay $441.32 for an out-of-the-box computer and the sales person tell you that it has a full warranty from the manufacturer, you don't expect it to screw up 19 days later. read more

Purchased an all in one computer at Bestbuy, some months later the computer had major issues with the screen and sound. They said we will get the manufacture to fix it. That was fine, over 3 months later, they have lost the computer. I am constantly going to the store and calling in about this problem. Nobody can do anything about it. I'm out a computer. I will have to take them to small claims court, which is more time on my end. Not happy at all. read more

Service here is terrible, esp with Greek squad. Came here to get my lap top fix and I have been sitting here 40 min without getting help. People who schedule an appointment wait for 30 min to get help. They are short on staff and doesn't have people here to help. I highly recommend going to other Greek squad read more

horrible service- bought frig. Best Buy delivered wrong frig. how is this my problem?? why do I have to wait days for their review to find there error?? why can't you call the store anymore? why is the customer service rude? nothing I can do is response. FU Best Buy!!! this is what your stores are CLOSING!!!! read more

I got exceptional customer support help with my TV from Dave. He was friendly, knowledgeable, and it was an excellent experience. I actually thought this was a really nice store. Not sure where all the negative reviews are coming from. read more

Went in for an exchange. We were greeted right when we walked in and again when we left. Gal at the customer service counter was friendly. Super easy process. read more

The security that works there is an older man he had made me very uncomfortable staring at me since I walked in and following me when I saw him I saw something was clearly wrong(early signs of dementia) with him but I continued to shop and find my younger friend and he kicked me out for no reason saying I was running around when I wasn't he also would not let me find my younger friend I just came here to say this location has poor service and bad workers. Thank you and bye bye read more

Took my laptop to the Geek counter at Best Buy's on Broadway. The problem was connected to Outlook and not connecting to a Gmail account. After 45 minutes the problem was not fixed. And when I got home, Outlook no longer opens. I do not recommend for tech support. read more

I bought a $1500 outdoor Landscape sound system then paid and additional $200 to have it installed back in May 2022. This winter I noticed only 1 speaker was working. When I checked to see why I found all the wires corroded and broke. When I called geek squad about this I was told the installation was only warranted for 30 days. After that the installation isn't covered anymore and I would have to pay the fee again to have them come out and look at it. Do not have geek squad install your outdoor sound system and make sure you check how long their installation is guaranteed, mine was only 30 days. read more

Best Buy East Tucson - Corroded and broken wires - Electronics Near Me - Tucson, Arizona

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So today I came to the store super upset because the brand-new laptop (*new to me, it was a refurb) that had just been delivered YESTERDAY wasn't working. I was overwhelmed and honestly kind of pissed off - I had urgent business to take care of & paid extra for expedited shipping on a defunct device. Thankfully, Dillon from Geek Squad was amazing. They were calm, patient, and explained everything in a way that made sense without being condescending. I didn't feel rushed or brushed off, which I really appreciated. Dillon totally turned my mood around; I left with a computer I can trust and feeling much better than when I walked in. Great customer service makes such a difference! read more

What has happened to Best Buy in Tucson!?! There don't appear to be any workers to help customers. I have gone to the store 3 times in January to purchase something. When I entered the store, I saw workers gathered in groups along the edges of the store chatting with each other, but when I went looking for someone to help, they had disappeared. The first time I went to the store to buy a printer. There was no one to help, so my husband carried the chosen printer to the check out. The second time, I was looking for a new camera. After spending about 20 minutes looking at the available choices, we hunted a worker down and dragged him to the cameras. He knew nothing about cameras, although he said he generally worked in that department. He kept checking his phone whenever I asked a question. The third time was today. I went in to purchase ink for my new printer. The box that had the correct numbers did not say it would work in my printer, but would work in other canon printers. Again, I went to the checkout and asked them to find someone to help. The worker who was supposed to help did not even know where the ink was shelved. When I asked him if the ink would work in my printer, he disappeared to find an expert opinion. He returned and told me he thought it would. I said good, because if it did not work, I would bring it back. As I was checking out, another worker, (and I use the term loosely), said the store would not accept it back if the box was opened. I said, "You tell me you think this will work in my printer, but if it does not, you will not take it back." He said, "Yes." I said OK and left without buying the ink. I ordered it from Amazon. I used to enjoy going into Best Buy. The workers were knowledgeable, and I always learned something. Now, I will not return to this store - ever. read more

Mathew Palmer is so hot everyone needs to see that genuinely that guy is a genuine Greek god

My elderly neighbor ordered a television from Best Buy when her old one finally gave out. She waited days for the delivery. They put the box outside her door and left. When we went over to install it for her, we unboxed it and found it severely broken in three places on the screen. When attempting to get it returned, Best Buy told her it would be two weeks before they could pick up the broken new television, and that they would not process her refund until it was received at their warehouse. Consequently, it would be almost a month before she could have resolution, but if she took it to the store herself, they would process it immediately upon receipt. This is completely unacceptable. The broken television was their fault, and they did everything in their power to deny this 89-year-old lady an immediate solution to this issue. I will never buy anything from Best Buy again. If I could leave this review with zero stars, I most certainly would. Shame on you, Best Buy. read more

Competitive online prices but no one ever answers the local establishment's phones so ended up buying from Amazon and settling for delivery in 2 days :-/ read more

Best Buy East Tucson 6025 E Broadway Blvd Tucson, AZ 85711 Date/time: 12-18-23/1530hrs Customer service associate: Ty Order Number: 1112 041 2409 121823 I went in to exchange AirPods I ordered online for another kind with the USB-C connector. A female service associate was behind the counter and started to help me out. Another male associate immediately stepped in to help with the exchange. He said his name was Ty and he's a manager. He quickly looked at the AirPods and told me that they were fake and made in China, and that he could not exchange them (all AirPods are made in China). He said I needed to send them back in the mail, but according to your website, returning/exchanging in store is the preferred method. I explained that this is exactly how I got the package and that I didn't even use them. I also asked how does he know they are fake, his answer was because they are missing the rubber ear tip piece. I opened the box further to show him they are included, just packaged separately. He then raised his voice at me and told me he knows what he's talking about and does this all the time. I then asked, how else can you determine they are fake since the AirPods had all the corresponding Apple logos and serial numbers. He became even more hostile, and started to call security to escort me out. I told him that's ok I'll just go somewhere else. I ended up going to another Best Buy store and did the exchange without any issue. Couple issues here, Ty was very unprofessional, unhelpful, and uninformed. He could not explain how he came to the conclusion that the AirPods were fake. And he did nothing to de-escalate the situation, or give me any different options besides telling me to send them back in the mail. If you are going to accuse your customers of returning fake items, please come up with more evidence besides saying "I've been doing this a long time." read more

I have been one of those individuals who frequently complain about service, or the difficulty of getting service, at Best Buy. This time, I am going to express my satisfaction with the excellent service Michelle, a manager, gave me last week. She went out of her way to assist me in getting my new iphone linked to my truck. She went to the vehicle, searched the owner's manual, found the directions which I missed and succeeded in connecting the phone. She deserves an "Atta-Girl." read more

Well my son was extremely excited about buying his first gaming PC and keyboard and mouse and headset! However the sales team would rather stand around and talk to each other about what they did last weekend than help a young kid and his dad spend 3000$! 4 blue shirts and one supervisor sham on you! I guess you leave us no choice but to by everything from Amazon. 1130am on 6/9/2021 computer department read more

Getting a person here in USA for help in customer service is impossible!! What has happened to this company? It took $2, 200. from me, but it is impossible to talk to anyone in billing, anyone in Geek Squad, anyone in America that speaks and knows about one's purchase or billing. I even had 2 customer service people hang up because I asked to speak to someone in Arizona, United States. I will NEVER return to this company again to purchase another item. Corporate does not list customer service either. Karen M read more

Me and my 85-year-old father came into the store to upgrade from a small phone to something bigger that he can understand a bit better. At the service desk we met cat and Hector as they helped us through the process of the trade in making everything smooth as we bought a new phone. They showed patients as they exspained everything. If you enter that store, ask to see Cat and Hector the two best employees in the store to help you. Thank you, Cat and Hector. read more

I am a retired 70-year-old, multiple year Total Tech member. I have Multiple Sclerosis (MS) and use a walker. I have a "helper" who I pay $22 an hour to drive me around and assist with needs that come up. I went to do a, Apple Care, battery change at Best Buy Geek Squad on East Broadway inTucson Arizona. I endedup havingmade 3 visits, from home and other businesses after todays fiasco was over. It started with an 11:20 am appointment (when I left my phone to be worked on for 3 1/2 hours) to 5:30 pm on the same day and in the end I payed my helper $90 (plus gas for my car) both related to going back the three times and ended up with no new battery installed. Per the Geek Squad Employee they now have to order a battery and I have to come back (paying for more gas and helper back and forth from Vail AZ to wait at least wait at least 3 hours for them to put the new battery in the phone. What the heck!!! The multiple hours of time I may end up spending on getting this new battery installed on my IPhone equals a whole day at work dedicated to this. The money I spend on this project may equal at least the cost of a tank of gas. If I knew then what I know now i'd think twice about it maybe you should too. read more

This store keeps getting worse and worse horrible customer service employees don't acknowledge you for sh***t if u ain't looking like a rich person you won't get any help at all good luck finding what you need while looking stupid walking and walking around waiting for a " how can I help you " ? read more

Standing here in department cause staff too busy having convos about selling they graphics cards. Came in asked for help only to be pointed to area where item "might" be. Returned my item from lifeless clerk who again pointed me to area to wait. Still here still waiting. No one come to "assist" me and from the looks it seem it gonna be a wait. Stay away from this one. Was good at a time. Now just rude service and staff. read more

Best Buy East Tucson - Electronics Near Me - Tucson, Arizona

Had a pretty rough experience yesterday. After many years of spending tens of thousands at Best Buy, I visited for some help to replace two of my surround sound speakers. After some 10+ mins of searching for the blue shirt, I found 2 chatting, and asked for some help in picking 2 new wall speakers and compatability. They smiled and said you need to book one of our experts to attend and he will give recommendations. The questions were simple what wattage for my Yamaha unit and what do you have that I can change oput for my 2 rear in wall speakers? Like parrots no answer, only we can send a expert! After driving the 15 miles there to say I was not being given the politeness of an simple answer, I was somewhat disgusted. Came home looked up the naswer on line and ordered a pair from Amazon. They have lost one customer. Obviously they seem to have untrained or unqualified staff nowadays. In fact I felt they werereluctant to answer any question. read more

COVID-19 edition: Best Buy has closed their store to customers, but is otherwise providing curbside service. With so many people out of work, Best Buy may be the last business you need to visit, but they do excel in immediate gratification of certain diversionary products, all suitable for a lock-in. Playstation 4, anyone? Make your purchase online. In about an hour or so (if in stock) you will receive a notice that your item(s) is available for pickup. Pull into one of the designated pick-up spaces, signal to Best Buy that you have arrived (via their smartphone app, or click the link in your email or text message notification) and they will bring your item out to you. If you have a trunk, pop the trunk and they'll place the item in your trunk and you're done and ready to go. If you watch enough of the news during the pandemic and have concluded that six feet is still way too close, you'll find this a plus. Every business should operate this way. Or not. What if you need it delivered, 'cause it's really big? If you want delivery -- say, for example, you've thrown fiscal caution to the winds and decided to go for the 85 inch Sony TV you've been admiring for several years, or more prosaically, maybe you need a new chest freezer to hold all the javelina meat you're recently acquired in your new role as hunter/gatherer -- Best Buy will deliver to your door, but no further. They will no longer come into your home and perform setup services. Yeah. Not as much fun as the good old days when they would unpack, setup, turn on, and leave with all the packing material. read more

Ignacio is awesome. Skip everyone else, and just wander the store looking for him. When other associates ask to help, only allow them to help you find Ignacio. I give 5 stars because he helped me with my iPhone and subsequent iPad purchase (on two occasions). He makes up for the other people giving me the run-around and being typical employees. Through a series of rewards, coupons, deals, and pulling strings I got an iPad Pro for $168! read more

BEST BUY DOES NOT HONOR THEIR PROTECTION PLANS. The man from whom I bought my house bought a new dishwasher at BB and included a 3 year protection plan. 2 years later the dishwasher stopped working. when I called BB to get a repairman they told me they could not honor the protection plan because the man from whom I bought the house had not called BB to "register the appliance in my name". I am sure we all call BB when we sell a house to tell them the pertinent info for the new buyer, right? their protection plans are worthless and a cheat. read more

Best Buy, is my electronic stop ALWAYS!. I hate wondering if a store will carry something and when I go to Best Buy I know they will have the item I need. read more

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Been trying for over a week, multiple calls, 177 minutes on phone, 30 min on chat line to get a simple TV mounting done. Can't get a human the phone National tech line says, "I need to schedule through store, BUT THEY'RE NOT OBLIGATED TO PICK UP THE PHONE!" (Emphasis mine) I bought over $3,000 worth of TV, sound bar etc. and paid for the fancy full service tech support, & still can't get the blasted TV mounted. Later today, I finally got a hold of someone helpful & willing to listen & fix the problem. I"ll hold final assessment until I see what happens, but quite frustrating to be told a different thing by every one I speak to & get no resolution in a week of trying. read more

I was happy to see that this location is taking Covid-19 seriously. They are capping the number of people in the store at any one time and set up canopies outside to shield customers waiting to get it. While you are in line to enter, the staff is ready to assist. I was waiting to enter and was able to ask the employee where I could find what I was looking for. He pointed me to the exact row, so I was in and out right away and made room for others behind me. read more