Royson is amazing! He took care of an issue from another Verizon store on the mainland (horrible multi-day experience) in a matter of minutes. Very professional, patient, and competent. His customer service changed my mind about switching companies because of the bad experience at the Spokane location. read more

Don't ask for Blake. Very passive aggressive not helpful helped us first then blew us off to help someone else. Store needs to work on customer service and needs better management. Weren't able to help us just referred us. 1/10 read more

Bad experience, felt scammed, I go to the Pearl Highlands store they have better service.

Jonathan was such a big help. He provided us with clarification about in-store trading versus online trading. He was very kind and patient. He also was willing to transfer over all the information from my mom's old iPhone to her new one. read more

Update: Still 1 Star. Spoke with the main office who responded to this post and still have not been helped after they said it was all taken care of and to just wait longer. It's now been a total of 6 months. Wrote a review on google but would like to leave one here as well. Customer service was nice in person but we haven't received our transfer incentive and it's been 3 months so far of trying to resolve the problem. Finally I wrote a complaint on google and had their customer service reach out in which, after understanding what happened, told me I'd have to wait another 7-10 business days to get an email with instructions on what I have told do. So I was once again told I just have to wait. I'm glad their main customer service line is helping, even though they offered nothing for my inconvenience of having to chase this down myself and taking months to find a solution that requires more waiting. Store in Kunia has been giving us the run around since December when we transferred over. Keeps saying a manager needs to take care of the issue but no manager has done so and we've tried to solve this about 5 separate times both in person and over the phone. Called customer service and their solve was to have me wait more for what I've been waiting for since December and offered nothing for the inconvenience. The incentive was pretty much the same as actual Verizon store so maybe they'll have better service instead of this authoriEdretailer. read more

All interested people who want to do business with a Verizon store. We highly recommend the Kunia store. Friendly, knowledgeable, patience and very helpful when getting a new phone. Royce was awesome. We dealt with the Moanalua and Pearl Highlands stores and they are not as helpful at all compared to the Kunia store. Transferring my information from our old IPhone to our new IPhone 14 Pro Max was such a stress relief. The other stores told me that they don't do transfusion and we had to do it ourselves. which we found non customer service, especially at the Moanalua. Schedule an appointment which isn't hard and you will be a happy shopper like us. read more

I had to upgrade an iPhone and buy a new iPhone today. So I happened to stop by and they had the exact model and color I wanted. But what made the experience go smoothly was because of the sales associate Brenna. I mean from beginning to the end she made the transition of phones to the setting up process to making sure all of our very important information was backed up before we left. Hands down the best help I had in a long time for a purchase. I really appreciate the customer service Brenna brings to Verizon excellent, satisfied and a 10 star review awesome job. read more

Verizon in Kunia is the location you want to go to and Dara Fuller is who want to see. Along with a great attitude on life itself, Dara possesses the following attributes; excellent customer service, attentive the the customers needs, patient, reliable, speedy and knowledgeable on a plethora of options and accessories. Tormented with the thought of an unpleasant visit, as I've experienced with the location in Ewa across from Safeway, I was skeptical on coming in but I had some pertinent business that I needed taken care of with my phone. There were two customers she was helping as I entered but within minutes they were taken care of and out the door. What was a complex issue at the other location was trivial to Dara. Her awesome manager Tiaraeven came over to assist just to make my visit that much more enjoyable. Together they multitasked while taking care of my issue and other customers around me. Making great use of time, I noticed how easy it was for this tag team duo to navigate throughout the store greeting all customers upon entry while effectively taking care of the immediate customers on hand. Kudos to whoever hired these magnificent young women. If I was Oprah, I'd tell everyone to look under their seat and they'd find a Raise YOU GET A RAISE, SHE GETS A RAISE, EVERYONE GETS A RAISE! read more

Shoutout to my boy Jonah for excellent service. Although it was a wait since they are understaffed and looking for people to work there, they are a bunch of great people who were helpful and I traded in my phone for the 12 pro and it was easy and fast. read more

Awesome Service overtime I walk in. Always takes time to explain everything. Britney is the best overtime we go in.

This store is super convenient and right in our neighborhood. Kaylyn was very helpful, patient and very informative. In fact, everyone was super friendly and treated us like family. Excellent customer service! If they didn't have something we wanted, they went out of their way to get it. I recommend everyone to visit this store! read more

These ladies are so awesome!!! My mom switched our entire family of 8 from AT&T to Verizon & they went overtime to help her save ALL the content from EACH phone and transfer EVERYTHING to the new phones. It took 3 hours! They even helped her to trade the phones in for credit, which we didn't know about before & so our phones have been building up. We have better service and new phones! Thank you ladies!!! read more

If could give this place ZERO star, I would!!!! This guy name Chayston was so unprofessional!!!! He forced me to open my phone in front of him and his reason was If have to set it up for you'. This is a bull crap excuse! All the information that he needed was located at the back of the box of the phone! I wanted to take the phone home with me UNopened and open it on my own time and when I wanted to. He took the excitement from me of opening it!!! Very unprofessional!!!! My advice is NOT go to this place! Or just order your phone online! If the Kunia Verizon is reading this, you know how to contact me! Call me I would gladly meet up with the store manager and tell you about my experience dealing with Chayston!!!! read more

I had Britney Park as my helper. She was so awesome, not just for me but also for my children. She had so much patients, mind you my kids weren't keeping still. Of course they had happy feet and just keep moving around. Thankfully, we was the only people there during lunch time. She offered my children some goodies and they sat still. I made an appointment for 12:30 but got seen earlier. That was GREAT! She asked me what I wanted to do today, told her I'm due for an upgrade and from there she helped me out. Not only I got a brand new phone I also got awesome accessories. I love her attitude, her vibes, everything about her. Thank you Verizon for having her as an employee. Ohhhh...Trust me, all my family who's on the account will go to BRITNEY PARK read more

I recently just switched from Tmobile to Verizon and in all honestly, I didn't realize it was so easy. The reps were all really positive and informative. Lauren and chayston were the best reps and were so awesome. I would recomend this store to everyone. read more

The reps at this store are AWESOME!!! Switched my whole family over from another provider, which was quite a feat because we all didn't back up our data and didn't know our passwords...it took 3 hours with 3 reps to get everything squared away (1.5 hours after they close). Britany was working with me before we all came in to get me the best deal and to assure that I was making the right move for our family. Thank you to the rep who put me in contact w/Britany who was not there when I initially came into the store. He followed up by texting me, followed by a call from Britany. Much alofas to Britany, Chasten, Kaylen and Lauren!!! (sorry if I got your names wrong, you know who you are!) read more

Convenient location, the reps there were very informative, kind and patient with all of my questions. switched from T-Mobile to Verizon and there was no wait! For sure coming back and recommending Verizon to everyone. read more

I have a problem with my Samsung Edge 7. Went to the store talk to one of the workers ask for the manager in the manager send the worker back out because he didn't want to talk to me. Phone gets hot so he told me told me you turn off some of the apps like the GPS. Now what kind of s*** is that? Firel a manager!!! He should at least have come out to talk to me. Unfortunately, Verizon has the best coverage so I cannot leave I'm stuck with them. They can give me all the crap they want and I have to stay. read more

My go to location for all my needs. The staff is very helpful and quick and wait times are short. I live in Ewa and I don't hesitate to drive out of my way to this store in Kunia because I get all the help that I come in for read more