Only 2 people working here and they don't have a lot in stock . Really wanted an iPad and they said…read moreI'd have to order it , never heard of that at any store I've been to. Sucks cause my iPad is giving out after all these years .. I can't wait since I travel so much all over .. I live in a rv so I can't have it mailed either

From the owner: AT&T, serving over 81 million wireless customersread more

I switched to T Mobile earlier in the year and as part of the promotion I was told I would receive…read morea 2 debit cards to be used at any retailer. I tried to use them and they were both declined. I called the 611 number, and the person told me to go back to T Mobile to get help as she could not help me over the phone. I went into T Mobile and the man that greeted me asked what I needed and I told him I needed help with the debit cards I received. His response to me very rudely was, "we are not a bank, this is T Mobile"! I took the T Mobile debit cards out and put them on the desk and he said we don't deal with these cards here; you need to call the 611 number. His attitude was anything but professional and I told him I did call the 611 number, he then pushed the cards toward me and said, we can't help you with that! Then why do customers receive these cards if they can't be used? Another customer service person (Samii) stepped in, and she tried to see if she could be of assistance. She was very polite and she tried to see if the cards could be used elsewhere. I asked her if I could just apply the balance on the cards to my next month's bill, which I'm assuming that is what they want you to do in the first place. I would not recommend T Mobile because of the attitude of the man that first waited on me. I hope he isn't the manager, poor customer service!!

They are dishonest. Tried to bury me with a subscription and a phone purchase while telling me…read morethat their phones were completely without any cost! BUYER BEWARE!!!

Jaryd the store manager was very nice and friendly and knew his job well and solved my issue when…read morethe people on the phone for T-Mobile couldn't I would definitely come back and do business or if I ever had issues come back to this store in Watertown I was in and out quick.

I have been looking to switch phone carriers and decided to try T-Mobile. I have a co-worker that…read morejust switched to T-Mobile and he and his wife had recommended T-Mobile. As of today, I have been into Watertown, SD T-Mobile store 3 days in a row still without a new plan or phone. I have spent over 6 hours in T-Mobile over the span of 3 days. The employee I was working with on 12-26-23 had an account setup, but it was not the plan that I wanted and was not able to have my phone registered and setup because "Their system was down". The employee informed me to stop by on 12-27-23 and speak with a manager to get the phone registered. I stopped on 12-27 and briefly saw the manager (Ryan Dewitt) as he said he would be right back... 1 hour later and never to be seen again. I was working with other employees (Timothy and Alpha) who were newer trying to setup a plan for me. Both had questions for the manager who would not help them. While waiting an hour... I saw another customer come into the store and were looking around. They were told the wait could be a long time unless the manager came out to help them. The manager (Ryan) never came out of his office. Those customers left. Timothy informed me that the training was not very well put together for setting up phone plans and the Ipad setup software was very glitchy and not working. Timothy and Alpha were very apologetic and wanted to help. I am very disappointed with the manager (Ryan) for not putting a customer first and lying about (being right back) after an hour. I will not recommend T-Mobile and will not do business with them. - Tyler

Had a bad experience with service. They did not want to help and were grouchy. They had to put all…read morethe display phones in the bad because of the virus but couldn't figure out they could still show a phone themselves and disinfect it afterwards. The prices of phones were inflated compared to online. They don't want to offer an old fashioned flip phone even though it is available at Walmart and online. Avoid this store!

The girls here are horrible, especially the pregnant blonde and the heavier assistant manager. I…read morewould recommend switching to any other provider rather than working with these rude, sarcastic, morons. Completely unprofessional

Person helping us was nice and helped a lot. They had just what we needed for a good price. The…read moreselection was awesome!

I purchased a new phone online with Verizon and was told this was nearest place I could pick up…read morephone. So I drive over and the phone was ready but for "some reason" the Verizon system wouldnt update and so she couldn't activate and give me the phone. So, after speaking to her district manager, she asks me to come back in 30 minutes. First of all, I just spent $700, the order was placed last night and she and her district manager somehow believe that it is ok to make the customer wait for the product. So, attempting to be gracious, I return after 40 minutes. Still the problem persists. So, after another 15 minutes of excuses, she contacts district manager again. So after some more excuses and fumbling around, I informed the young girl that if she cannot take care of the problem, I am canceling the sale. Now the incompetent district manager desides to attempt to resolve the issue. This fool should have been working to resolve the issue as soon as it cropped up when I arrived. As promised, I left. I drive the hour back home. Called Verizon to cancel the order. The Verizon agent contacts the store and she admitted to the Verizon agent she was new and doesn't know what she is doing and has to rely on the incompetent district manager. Now this is an 2.5 hours after I arrived and the they still were too stupid and incompetent to resolve the issue. Dont waste your time going there. They have no commitment to customer service and even the district manager has no clue about how to activate a phone after the sale. A complete waste of my time. Do make the same mistake.