Just another negative review on how VERIZON CUSTOMER SERVICE SUCKS! I had received an Orbic jetpack as a replacement for the Ellipsis jet pack that strangely had all the same problems as the replacement. This POS would not hold a charge for more than an hour or two. Plugged it in to charge the other day and it nearly started on fire. Called 24/7 tech support and after five minutes of recorded crap was told to call back during business hours. When I did get ahold of someone, she was a foreigner that could not articulate or understand English. All she wanted to do was try and up sell me more crap Verizon warranty contract service for $25 a month. No matter how many times I told her NO not interested, she just kept reading her prompter trying to sell that crap. Why would I pay for more service when you can't support the accounts and devices you sell? VERIZON CUSTOMER SERVICE SUCKS! She said she would escalate the call however, transferred me to someone in the same department who asked all the same questions because the last incompetent CSR (Christine) never saved the notes. 15 more minutes with that idiot who said oh you called the wrong department. DUMB ASSES! Finally, was connected to an American in North Carolina that was some help but still not the help I needed. Verizon would not warranty the Orbic POS. They want me to buy another shit jet pack for $200. VERIZON CUSTOMER SERVICE SUCKS! So, I tried to call the store in Wentzel MO, the closest place (78 miles away) from where I am travelling. I just wanted to check stock. The only number they have is for corporate and the same 20 minutes of crap from a recording and 20 more minutes on hold waiting for yet another illiterate foreign CSR. Did I say VERIZON CUSTOMER SERVICE SUCKS! They never did answer my question and still tried to sell me more shit products while reading off a prompter. VERIZON CUSTOMER SERVICE SUCKS! read more

they pushed us out the door because it was close to closing time and wouldn't help us period horrible service and they lie i hate this store VERY much and the skinny dude with the back hair and beard needs to be fired asap read more