Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

HORRIBLE CUSTOMER SERVICE!! I signed up in early September of this year for internet and cell…read morephone service, but changed my mind and cancelled everything before any installation was made. I received a cancellation confirmation on Sept 18. I returned the IPhone, unused, to the Butler store and got a receipt...that was the easiest part -no problem at the store. Shortly afterward Verizon started billing me and making automatic withdrawals from my checking account. I had my bank reverse the charges, thinking it was just a mistake, but then I kept getting billing notices - almost daily lately - with threats that this will affect my credit score (which happens to be over 820). Yesterday, I finally succeeded getting (I think) a human agent in an online chat. But every 15 min or so they would switch agents and I had to repeat everything to the new "agent." After more than TWO (2) HOURS of explaining my problem, getting switched to different agents and repeating my problem, I was told they didn't have the info needed to help me. He/she said someone from "financial" would call me back within that day. All day I carried my phone around, but no call ever came from anyone at Verizon. This has taken considerable time and frustration on my part to resolve a problem that shouldn't exist in the first place, because I do not have Verizon equipment installed in my home. At this point I'd gladly pay the ransom they're demanding just to get Verizon off my back and have some peace of mind, but the $ they want from me is different every time - and I fear that they will just keep hitting my checking account, no matter what I do. The single star I'm giving here is for the helpful service I received at the Butler store. They should get 5, but I refuse to let the company take credit for their one human being when everything else is totally ineffective, subpar, and frustrating.

Went there prepared to buy new phone outright and was told that they have very little stock and…read morethat I would have better luck at Apple or Bestbuy. Was also told that info from Samsung could not be transferred to IPhone. Went to Apple, downloaded an app, transferred all info flawlessly to z iPhone 16, and had quite a few phones, colors, accessories to choose from that didn't need to me mailed to us.

This is the worst company I have ever dealt with. They have gone up in price , the service is…read moreterrible and you can't get people to help you. They held onto our phone number until the next billing cycle before they would release it and are saying that we have to pay the full bill even though we only used the service for 4 days. Then they told us that we had to return their equipment to a site that no longer exists. We are reporting them to the attorney General

For the entire time I've lived here, we've had nothing but problems with this company. We've had…read moreissues for years of the internet simply not even working, and every time we go to fix it nothing gets done. If there were any other providers in the area I would be going to them. If I could put zero stars I would.

In my experiences with computer people, Bob and his erstwhile companion Joyce are the best in the…read morebusiness. Bob will not only diagnose your computer's problem and give you a fair price early on (so that you won't be surprised later), but Joyce will keep you apprised of the progress they are making. When I got my aging laptop back it had not only been overhauled, and thereby been made faster, but it had been cleaned and looked as if it was new. This was service above any beyond the call of duty. Bob the Tech Guy gets my highest rating. Try him. Ken Shouler www.kenshouler.com

I had a major problem with my PC. To make a long story short, Windows could not be repaired, and…read morethe PC motherboard was faulty. Bob explained the issues in terms I could understand. I chose to have Bob build me a refurbished PC opposed to new. Bob installed Windows and all my previous programs on my refurbished PC. He made sure my printer was aligned and everything was up and running on my home network! I had used Bob The Tech Guy in past. That's why I contacted him when this problem occurred. Bob is efficient, prompt, courteous, and highly competent in his field. A big plus for me--Bob explained my replacement options in a clear and concise way. I was then able to make the correct choice for me! I highly recommend Bob The Tech Guy and his Team!

I am so happy I trusted my gut and searched for the right tech person to address the "blue screen…read moreof death" (BSOD) that appeared on my YOGA laptop. I was determined not to take it to the Geek Squad and he was the right choice. Chris was able to save all my info before it fully crashed, wipe it clean and restore it back to a healthy working condition in 24 hours time. This guy speaks a whole different language known only to people deep in the tech industry. Thanks so much Chris for saving my laptop. Wish I could give you ten stars!

Had a good email conversation with them. But they turn down the work without even quoting a price…read more As a former VC and current commercial lender, I'm baffled that a small biz would turn down business. As a rejected customer, I question these reviews.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Larry is awesome. This is the second time I used him, and he is an expert. Spot on in IT and…read morenetworking /routing. Worth every dollar I paid him. If you want to job done right, call Larry at Sound Impressions.

From the owner: Custom audio and video systems. Lighting Control. Networking,Project Consulting and Management,…read more From Concept to completion. We are Dealers for many Great Lines and will go over our services when we meet. Please give us a call.

I've been waiting on a refund for over 7 days. And, I'm getting the run around between Natural…read moreWireless and my bank. Bank says it's still pending. Natural Wireless says, contact your bank. My bank can't release my funds until Natural Wireless finalizes the transaction. I refuse to play this game without having some type of leverage. So, can you hear me now. ?

Absolutely horrible connection speeds. It's very easy to use and set up and for the price its…read morereally good. When i first got the connection it wasn't half bad but now it is absolutely horrible how bad the connection gets. Some people might have had a better experience but for me it was really bad. I wouldn't recommend this.

Walked into this place and no one greeted me. Waited 15 minutes and still no one said a word to me…read more I get you're working with a customer and there's only 1 person but at least acknowledge the fact that I'm there. Next time say "I'll be with you once I'm done with this customer" I would have understood. But just to ignore me is BS. Walked out and told everyone on FB to never go to this location.

Their internet service is useless. They advertise their internet speed to be at 30 Mbps. Meanwhile…read moremy picture on TV is stopping all the time (it's based on WiFi connection), I can't even send an email or search internet, etc. I went to speedtest site on internet to check my speed. It was 0.67 Mb per second comparing to their advertised "up to 30 Mbps" What the hell? I mean, if they advertise 30, I understand to get a half of it...like 15Mbps. But a zero or half a megabit and it's not even any pick hours...? t's at 12:30 at noon where everybody is at work now so there shouldn't be any overages on their lines. C'mon! That is absolutely not acceptable. It's not only today. It is many days in a week that we experience very slow internet connection. I will wait till the end of the 1 year contract with them and I'm switching back to Cablevison cable (for a promotional price) again. We're having same problems with Alteva since we signed up with them. And am not paying this month's bill for sure.