Matt is absolutely incredible! I've had good experiences and bad experiences and overall I can say…read morethat this was the best experience I had dealing with Verizon in 20 years as a customer. Despite some hiccups that weren't his fault, he worked intentionally to create solutions and was able to work with Verizon Customer service to ensure we saved money. He went above and beyond what I would ever expect someone to do. If you need to upgrade your phone or anything of the lake, figure out when Matt is working and go during those hours.

UPDATE- I returned the Apple Watch they sold me back to corporate Verizon only to find out they…read moresold me a pre-owned watch and tried to pass it off as a brand new watch! They are CROOKS! Horrible customer service! Run don't walk to the Verizon in Paramus on Route 17. This is an independent store under horrible management! I purchased a device, and once I got home and took it out of the box I noticed it was damaged. I immediately called the store and went back the following morning to Exchange it! Their own contract and receipt says the item can be exchanged, if damaged. The manager and store owner were very vulgar, aggressive and belligerent towards me. They refused to exchange the product and resorted to bullying tactics to intimidate me. I left the store shaking and in tears. A corporate Verizon store would never conduct themselves in such a manner! Do yourself a favor and don't give this location your business.

Went to the store today my phone account was hacked. Kevin. The store manager Kevin did everything…read morehe could help straighten out the situation He walked me through everything to help me get my phone back in order he spoke to the fraud unit it was really patient with me to get my phone back working He's definitely a great manager it cares about his customers Would recommend the Verizon store on route 17 southbound of Paramus when you have people like Kevin working there you have an awesome staff who dedicated to their customers thanks again

I got majorly scammed yesterday at this store yesterday when I went in to buy a new iPhone after my…read moreiPhone 14 broke from water damage. The first bizarre thing was the sales person, Tenaye, actively discouraged me from claiming the upgrade for the 16 that I was eligible for, and instead kept pressing me to file an insurance claim for a replacement 14 model. I had to ask multiple times to claim my upgrade, but she kept advising against it because it would incur fees. The fees she was describing was the balance on the current phone that I would need to pay regardless.... It was unnecessarily confusing and took way longer than it should have. After all this, after confirming my upgrade, she tells me In order to claim the upgrade I would need to do this BYOD (bring your own device) promotional deal that would decrease the added fees for the upgrade. She explained that Id need to add a second line to my account but at no cost and they would have to assign a "ghost number" or an inactive phone number to my broken iPhone 14 and that way I could transfer my phone number to the new iPhone 16, keep the old phone, and save money. It didn't really make sense to me, but I was impatient at this point and just wanted to get the thing done so I agreed. After all this, I was not able to transfer my phone line to the new phone because the Verizon support representative (after 2 hours of support) confirmed I had a "pending order" that was blocking them from being able to activate the new device. Basically this newly added line to my account from this "promo deal" that I was told wouldn't cause me any issues in fact cause me major issues because multiple customer support reps (even higher level supervisors) weren't able to fix the problem and finally assigned me a ticket number for a tech support person who will call me "in the next few days" to "hopefully" resolve the issue. My new device has no service connection and this has been by far the most frustrating and unbelievable experiences I've had with a company overall. I don't know if the issue is with Verizon itself or whether this sales person just didnt know what she was doing. Either way, I recommend passing on this particular store and maybe switching network carriers altogether.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

My issue with my old phone was annoying and time consuming! Pedro was so patient, kind and…read morehelpful! I appreciated his knowledge and expertise!! He definitely deserves a raise!!

We purchased 2 iPhone 15pro max a little over a year ago along with the screen protector plan in…read morethe same day. Come to find out who ever the person was that helped us and his incompetence wrote down the wrong information. And when we went back to replace our screens the store manager flat out told my wife she was a liar and she hadn't purchased the phones at that store and that we never purchased the screen replacement plan for the pro max but instead for the 15pro. Which makes absolutely no sense. Strongly recommend not going or dealing with these people as they as very uninterested in helping you with anything after they take the money. We will be reposting this t-mobile retailer to the better business bureau Please DO NOT SHOP HERE!!!!

This review is long overdo…read more All of Optimum's policies and phone customer service gets one star. They were horrible and confused and deliberately slowed our efforts to switch to Fios. That being said, if you go to this location, talk to Jesus. He is awesome and professional and was so helpful. He got on the phone with Optimum's phone customer service to aid with their inability to help and eventually broke through to help us to get the information we needed to leave Optimum. We left Optimum, By the way, because our phone/cable/internet bill was raised to $240/month, which is crazy. Anyway, if Optimum phone customer service was run as well as Jesus' professionalism, intelligence empathy and effectiveness, we would have stayed, even with the stupidly high bill. A message to the upper management of Optimum: OPTIMUM WOULD BE A FANTASTIC AND SUCCESSFUL COMPANY IF JESUS WAS RUNNING IT. MAKE JESUS PRESIDENT OF OPTIMUM!

I came in two days in a row, and both times the employees seemed like they didn't want to work…read more They didn't show any care for customers at all. Every time I asked a question, I got different answers, and many times they just said, "I don't know." Their solution to everything was, "Call customer service." Well then, what's the point of having employees in the store? I was seriously planning to switch to Optimum, but after this kind of treatment, I have to think twice. And it wasn't just me. Across the store, there was a lady yelling because she was so frustrated. She literally said, "This place is a piece of s...," and told one of the employees, "You cheated me."

I've been waiting on a refund for over 7 days. And, I'm getting the run around between Natural…read moreWireless and my bank. Bank says it's still pending. Natural Wireless says, contact your bank. My bank can't release my funds until Natural Wireless finalizes the transaction. I refuse to play this game without having some type of leverage. So, can you hear me now. ?

Absolutely horrible connection speeds. It's very easy to use and set up and for the price its…read morereally good. When i first got the connection it wasn't half bad but now it is absolutely horrible how bad the connection gets. Some people might have had a better experience but for me it was really bad. I wouldn't recommend this.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Visited Verizon in Closter which left a real sour taste so we did a search and discovered that…read morethere was a Verizon in OT. Matthew was really helpful especially as there were some hiccups on Verizon's side as I was transferring a new line, one of which took a bit of time. Its not really crowded as it's in a location where it's hard to see even driving by (we've drive by maybe hundreds of times without ever knowing there was a Verizon in OT). If you're coming from Closter or Demarest it's absolutely worth the 10-15 min drive here as you Miley won't have to wait and will get far superior and courteous service.

From the owner: Wireless World has been building quality relationships with its customers for over 10 years. From…read morewireless to home services, our expert sales staff can help make your Verizon needs easy!

First, this is not a T-Mobile store, this is Express Store LLC, even if they say it is. You can get…read moremuch better deals from the "original" T-Mobile store, not here. Second, they are very racial, or whatever you call it. Waiter 30 mins in line, 2 reps, 2 customers, i'm next in line BUT moment Asian couple showed up, store employee just ignored me and started to working on them, not me, even that i was next in line and asking them WHY ????? P.S. I love T-mobile, have 5 lines with them and all great, just dont do this LLC

From the owner: Visit the T-Mobile store in Fair Lawn and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 24-02 Fair Lawn Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

We had a wonderful service with True V security over the past 8 years or so! Punctual, trustworthy,…read morereasonable pricing. We are moving and highly recommending this company to anyone without reservations!

I had a security camera system installed by Michell over 10 years ago and I recently started having…read moreissues with the recording and playback. He suggested we troubleshoot over the phone before sending a technician to my house. Since the equipment is old, he had to send a technician after all. While I was waiting for the technician to arrive, I fiddled with the settings and ended up resolving the issue on my own. What really stood out to me was the honesty--both Mitchell and the technician could have easily said I needed new equipment or upgrade or unnecessary work, but instead they were supportive and completely upfront. Very fair, trustworthy, and refreshing to deal with a company that operates with integrity. Highly recommend for your security needs!