This is so called franchise store. I felt like I was in Times Square back in the 80's. He has to go…read morein the backroom to call the loyalty depth, shady. Then he had to jump in his own car, to go to a warehouse, to pick up my phone.

My 7 month old phone had a product defect and they were not helpful. I went in on 10/1/23 and there…read morewere 3 sales people sitting around. I asked if I could exchange my phone a which was still in warranty and they said they don't take phones and directed me to file a claim. They were very rude and I question why I need to pay a $250 deductible for a phone with a product defect.

I have had issues with my phone not charging and every time I come here they are friendly, they fix…read moreit in less then 30 minutes. One time it was super cheap and the other time it was gunk in the charging port and it was free. I won't go anywhere else to fix my tech

DONT TRUST THEM WITH YOUR EXPENSIVE DEVICES! Went for an HDMI repair and they ended up breaking my…read moreconsole. It took them 3 weeks to repair what they broke. 3x how long they said it would take. The technician over the phone said I should probably be entitled to compensation on the original repair considering how long it took, but they refused refund once I was there. Not to mention, they melted the part of the plastic on the body of the console. Another time, I went in to dehydrate my phone for water damage and they weren't upfront about the price so I had to come back in to pay them more to do the repair. This was 4 days after I gave them my phone, and I just requested a total refund and went somewhere else. They clearly do not take the responsibility of handling my devices seriously. They've lost all trust for me in terms of handling my expensive personal devices, you can make up your own mind if you think you'd trust them.

This review is related to their data center services specifically. On the whole, this business is…read morewell done. I manage equipment in many of the big data centers, including Equinix (San Jose), Digital Realty, 365Main (San Francisco), MAE-West, Switch/NAP7 & Information Sciences Institute. Nobody has quite the extent of security I've seen in Northborough although 'Switch' data center in Las Vegas is a close 2nd. SECURITY = INCONVENIENCE/FRUSTRATION: That security comes at a price. Iron Mountain mandates a background check be completed before customers can have access to the datacenter without an escort. Escorts are only available weekdays from roughly 7am eastern time until 4pm eastern time. Accessing your equipment outside of those hours will incur a charge since they have to obtain an on-call "smart hands" staffer to come serve as your shadow. The people at the Northborough facility who act as chaperones are quite nice and they're even willing to help you with cabling & lifting as you setup your racks. Pro tip to new co-lo customers: be aggressive about completing the Background Investigation or it'll take months to get unescorted data center access. Iron Mountain does not track your background app process. Urge them to send you their documents and fill them out immediately. You must fill out a Word Doc followed by an on-line application. Once those are complete there's still another two weeks waiting time for your BG check to complete. THE SERVICES: This facility has plenty of redundant power, both to the grid, by way of diesel generators and built-in UPS battery backup (no need to bring your own UPS!). They can provide whatever power plug and amperage you want in your cage/rack and you can even request an assortment (e.g. NEMA L6 30 Amp 208v, NEMA L5 20 Amp 110v). Bandwidth & latency function as expected. I see roughly 80ms round trip times between Santa Cruz, California & Massachusetts. Having only been with the company 3 weeks at the time of this writing I can't speak to the reliability over the long haul. Given their power redundancy I'd assume their data redundancy is equally thorough. COMMUNICATING IS DIFFICULT: Any time you need something, they make you go through the trouble ticket system. This form only allows 2000 characters which is not enough space if you need to paste several long URLs or a configuration snippet. The web form itself requires an awkward 5 minute ordeal getting logged in, selecting all the right pop-us and being told after the fact your message contains too many characters (2000 or more). The worst part is they tend to close the ticket without any confirmation from the customer that the matter is handled. When they do this it means you have to open the exact same ticket AGAIN to ask the same question or make the same request. They have NO CHAT offering whatsoever. There's no Slack channel, no Google Hangouts, no Skype, no Twitter. Microsoft Lync is only available when one pre-schedules a meeting with the team. This is 2017. IMO, we need to be able to type interactively with people. Aside from the communications disaster above, it is a decent business. If you don't mind filling out web forms and using the phone a lot, they're A-OK. I'd recommend them to anyone setting up servers in the central Massachusetts if an option like EQUINIX was not available.

THIS REVIEW IS FOR EMAIL AND TELEPHONE CUSTOMER SERVICE/SUPPORT AFFILIATED WITH RECORD STORAGE (AND…read moreNOT NECESSARILY ON-SITE PERSONNEL, WHO CAN NOT BE REACHED BY EMAIL OR TELEPHONE). Inattentive, inexcusably long response times, missed deadlines for pickups/delivery, serial billing errors which repeat without improvement or progress, compartmentalization between email and phone customer service (neither of which are effective), long hold times and phone calls typically lasting over 40 - 90 minutes, minimum, to resolve (or not resolve) simple, avoidable issues. An email regarding a delivery scheduled for later in the same week might be answered three weeks later. Poor triaging, poor management/mismanagement, and no accountability. Frustration guaranteed. Costs for retrieval of records are astronomical and insurance is not provided. Though it's quite counter-intuitive, a better option would be to hire/pay a trusted party/colleague to secure a "regular" local storage unit and to access records as needed, with generous compensation for their time. If you go with Iron Mountain, you will end up paying much more, for staggeringly poor service and quite a bit of your own professional time lost.

This business offered great service and were very helpful. They were able to replace the back part…read moreof my phone that was completely shattered and they did so at a great price

Had great service. Went down to get my phone cleaned wouldn't charge. The lady behind counter was…read morevery nice. They cleaned it at no charge. Also bought screen protector very reasonable on price. Would definitely recommend. Thanks again Phil Q.

Let me tell I spent 2 days trying to get my phone taking care of at Apple in Nashua they r useless…read more20 minutes here fixed AJ was a miracle worker I highly recommend him

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!

Kevin was wonderful! We will definitely use his services again! He was prompt, flexible, and…read moreextremely reasonable than I believe any other store would be and very honest as my boyfriend has computer knowledge and agreed with his recommendations and very satisfied with the prices and services. Although we are moving back to the city, we will definitely depend on Kevin for our future computer needs and even his willingness to accommodate house calls!!

From the owner: Expert Computer, Phone, & Electronic Diagnostics and Repair for residential and business in your…read morearea.