I would say overall I had a very bad experience with Verizon…read more I needed to return some equipment and get a new remote. I checked online and the main brand new Verizon on Mcknight rd said it took equipment returns. I already reviewed that location they sent me to this location saying they do take returns. I walked in with my equipment and had to wait about 20 minutes until one of the reps was not busy with a customer. He told me they do not take returns except when you first call verizon an get a return authorization. Ok so no=w I am pissed spent 20 minutes at first store then another 30 minutes at this store only to have to go outside and spend almost 90 minutes not he phone waiting for a verizon rep. Finally I got someone to talk to and they accepted the return and gave me a return number which I then brought back into the store. The rep in the store filed the info and took the return info and took the equipment. overall terrible experience. The store itself is tiny and is geared mostly to phone sales. I am not sure how to rate this transaction.?????? The store reps where nice and friendly. The store clerks were in a bad spot as well as Verizon makes it so difficult to do returns on equipment. I would say I give the store reps 4 stars but 1 star for Verizon so I am thinking 2 stars is plenty.

Terrible service came to file a claim for my sons phone and he told me to leave because he can't…read morehelp me with that and on top of it he was rude from me picking up and bringing a peice of trash he walked over I bet coming into the store and gave me a nasty look cuase I had a peice of cardboard to throw away he didn't pick up straight up rude

Tmobil was my third and final stop in the search for a new phone and possibly new service for my…read morebrother and I this is right in the mall for easy peasy visiting popped in late close to closing time met with super friendly service no rush they said Heard about the out the door price plan you cannot beat Tmobil seriously no playing games just a price and its THE price no extra anything ok yeah Im'm reading like a Tmobil commercial one price covers service, hotspot, texting ,calling, mlb, I might be forgetting some other extras Go on in these are not scary sellers Jazzie helped me she is awesome so that first visit I left I forgot ;didn't have my debt card came back two days later Jazzie remembered me got me set up. At the time they had excellent deals on iPhones so 20 minutes later I was out the door with 2 new phones and a phone number I am happy with yes you can get what ever area code you want Tmobil all the way

I went in for a free screen protector covered in my protection plan. Anthony gave me excellent…read moreservice. Quick and out of there! Highly recommend, even in a pinch!

Ridiculous concept. It's like a Verizon store lite. The people that work here are nice enough but…read morethe selection and services they offer are sub par. With Verizon stores being so close - Ross, Fox Chapel and Cranberry - this location with terrible inventory should consider a new line of work. Jeez

I will never deal with this store or any authorize dealer again. I will only go to Verizon…read morecooperate stores. This salesman was a con artist! He lied and manipulated me. Told me that my phone could not be fixed. That I needed to replace my phone. That if I did he would include a tablet for .99 cents and credit my account $99. Then only have to pay an extra $10 a month. He did not tell me that he was adding an extra line. When I got home something just didn't seem right. So I called Verizon. They fixed my old phone in about 10 minutes. I returned the table and the phone. Now they are trying to charge me for canceling a line. Never deal with this store. I have wasted tons of time and have experienced tons of aggravation. All because I asked to hav her the phone that I paid insurance on for 2 years fixed.

I went to Verizon to switch five phones for the free iPhones however, how free are they whenever…read moreyou have to pay for insurance that they recommend for $20 a phone per month for three years? It was a very confusing process all I wanted to know was how much it was going to be for 5 phones and it took over an hour and a half. The first offer was double what we are paying now ;then the sales clerk Went back and saw other discount he could give me -all in all it still would be significantly more than what we were paying right now. When did try to buy a phone turn into trying to make a customer buy as many things as possible, and add ons?

I have to say I was a bit frustrated and annoyed at Verizon…read more I needed to return a tv set box and get a new remote for another box. I went on line and it said I could return the merchandise to this location. I went in and almost all the reps were sitting at a big table talking to each other. There were about 10 people in the store none being helped. I was looking around and the store is very big and it seems is mostly dedicated to selling cell phones and maybe internet. I did manage to track down a person to help and they said they did not take back boxes there and gave me an address near by that I could go. I find it disappointing that The main Verizon store in the area does not take make equipment.

My one experience was not great…read more I took an iPhone 5 in for a battery replacement. The gentleman at the kiosk quickly said "yes, I can do it," and said he would do it right away, in 15 minutes. He did get it done quickly. The problem was that the iPhone was not put back together properly. The screen sticks out a bit from the metal back/case a bit higher on one side than it does on the other. I asked the gentleman about this, and he claimed no responsibility, telling me he didn't touch the screen. He said the glass was coming unglued from the chassis. Yes, I agree, but this was not an issue 15 minutes ago. So the battery works fine, but buyer beware.

The man working the kiosk was straight to the point and fix our screen properly. He had the screen…read morerepaired exactly when he said it would be done.

If you are moving out of state, be sure to cancel your Xfinity mobile service before you go. Once…read moreyou cancel your Internet/Cable account, Xfinity cannot/will not change the address for your mobile account. They also charge $25/month to keep mobile service without the Internet/Cable service. Because we had been swindled into getting watches, we had to wait for them to be paid off before canceling our mobile service. I cannot get a copy of the final bill because I no longer have service. Wish they could hear and understand themselves.

Really a nasty bunch in this store. The store manager made jokes (inaudible to me and I think it…read morewas racial profiling) to another employee while they were trying to figure out how to burn me with more "features." During another visit, some dude with long hair lied to me about returning a product and got upset when I told him to keep his gaslighting to himself. Comcast is a rotten company and the employees I came in contact with in this store were rotten people. Also their internet goes down constantly and their very used (not new gear) overpriced rental router/modem is junk. I've been looking to get out and away from them for years and I finally did. So have fun with yourselves you nasty bunch, I am so happy to finally be rid of you.

I would NEVER recommend this company to anyone. My 13 year old saved all his birthday money to to…read moreget his iPhone 7 repaired, only to be told by this company it's a known issue and it's not worth repairing. Then was talked into buying an iPhone XS with a 90 warranty that they had on hand. Less then 45 days later the entire screen went black. Took it back for them to fix it and was told even though there are no visible cracks on the screen protector or the screen itself I'm responsible for a new screen. I've been a customer for years and have spent a lot of money there. The owner Ahmad could've cared less and made me pay $200 for a new screen. The owner is a joke!! I've attached a picture of the "damaged" screen. Save your money and find a more respectful company.

I was given a quote for a new screen through a text. I was able to make the payment electronically…read moreand the screen was ordered. I scheduled the repair at my convenience. I liked that it was at the mall so that I had something to do for the 45 minute repair. The guys were very gracious when the first screen did not work 100%. A new screen was overnighted. They contacted me when it arrived and repaired it at my convenience. The screen has a 90 day warranty. There was another issue and again they took care of the problem quickly. I bought a better case and hope to have no more problems, but if I do I know I have somewhere reliable to go.

Drove down to this store at 1:30 PM. Decals on the door say "Hours 11:00 to 7:00". Sign says…read more"Open". Walk in, fat guy with a beard pops out of the back room. Says "This store isn't open". Tell him the decals & sign indicates that you are. He says "Yeah, but we're not". No apology, no explanation, nothing. Is there a company in America worse at customer service than AT&T?

Matt was extremely helpful. Efficient and friendly. He helped with answering all of my questions…read moreand making sure I was well taken care of.

Avoid this place at all costs. I switched from Verizon to T-Mobile earlier this year. Before I…read moreswitched, the store representative provided a written comparison of my current plan to the recommended solution. I was quoted $238 per month including all account fee and taxes. I agreed to switch. Then, after they cancelled our Verizon lines, I was told for the first time that there would be $500 plus in taxes/connection fees. I asked them to waive the connection fees that were never mentioned and they have refused to do so. To make matters worse, my T-Mobile bill has been $308, $281, $320, and $320, which is not even close to what I was quoted. Now the store says that T-Mobile corporate will not work with them to apply the promotions I am entitled to. Wish I had never made the switch. I asked for a manager and was told the store does not have one. Definitely will not deal with this store again.

I got my galaxy s24 fan repaired the gentlemen who helped me was courteous and knowledgeable . I…read morebought a insurance plan that they offer and its a great deal it will repair or replace upgrades when eligible for the low low . All in I had a great experience and highly recommend.

My phone was repaired in about 2 hours and it looks and works great. Everything was covered by the…read moreinsurance. The staff was very professional. The waiting area started to fill up quickly, so I was glad I was there when it first opened. They don't always have the parts, which was the problem for the woman next to me. I'm really pleased with the result.