I went to Verizon to switch five phones for the free iPhones however, how free are they whenever…read moreyou have to pay for insurance that they recommend for $20 a phone per month for three years? It was a very confusing process all I wanted to know was how much it was going to be for 5 phones and it took over an hour and a half. The first offer was double what we are paying now ;then the sales clerk Went back and saw other discount he could give me -all in all it still would be significantly more than what we were paying right now. When did try to buy a phone turn into trying to make a customer buy as many things as possible, and add ons?

I have to say I was a bit frustrated and annoyed at Verizon…read more I needed to return a tv set box and get a new remote for another box. I went on line and it said I could return the merchandise to this location. I went in and almost all the reps were sitting at a big table talking to each other. There were about 10 people in the store none being helped. I was looking around and the store is very big and it seems is mostly dedicated to selling cell phones and maybe internet. I did manage to track down a person to help and they said they did not take back boxes there and gave me an address near by that I could go. I find it disappointing that The main Verizon store in the area does not take make equipment.

Matt was extremely helpful. Efficient and friendly. He helped with answering all of my questions…read moreand making sure I was well taken care of.

Avoid this place at all costs. I switched from Verizon to T-Mobile earlier this year. Before I…read moreswitched, the store representative provided a written comparison of my current plan to the recommended solution. I was quoted $238 per month including all account fee and taxes. I agreed to switch. Then, after they cancelled our Verizon lines, I was told for the first time that there would be $500 plus in taxes/connection fees. I asked them to waive the connection fees that were never mentioned and they have refused to do so. To make matters worse, my T-Mobile bill has been $308, $281, $320, and $320, which is not even close to what I was quoted. Now the store says that T-Mobile corporate will not work with them to apply the promotions I am entitled to. Wish I had never made the switch. I asked for a manager and was told the store does not have one. Definitely will not deal with this store again.

Tmobil was my third and final stop in the search for a new phone and possibly new service for my…read morebrother and I this is right in the mall for easy peasy visiting popped in late close to closing time met with super friendly service no rush they said Heard about the out the door price plan you cannot beat Tmobil seriously no playing games just a price and its THE price no extra anything ok yeah Im'm reading like a Tmobil commercial one price covers service, hotspot, texting ,calling, mlb, I might be forgetting some other extras Go on in these are not scary sellers Jazzie helped me she is awesome so that first visit I left I forgot ;didn't have my debt card came back two days later Jazzie remembered me got me set up. At the time they had excellent deals on iPhones so 20 minutes later I was out the door with 2 new phones and a phone number I am happy with yes you can get what ever area code you want Tmobil all the way

I went in for a free screen protector covered in my protection plan. Anthony gave me excellent…read moreservice. Quick and out of there! Highly recommend, even in a pinch!

Returned a cable box that had been inadvertently installed and a representative by the name of Luke…read morewaited on me. Did a great job and was in and out very quickly. Thanks again. Bill E.

If you are moving out of state, be sure to cancel your Xfinity mobile service before you go. Once…read moreyou cancel your Internet/Cable account, Xfinity cannot/will not change the address for your mobile account. They also charge $25/month to keep mobile service without the Internet/Cable service. Because we had been swindled into getting watches, we had to wait for them to be paid off before canceling our mobile service. I cannot get a copy of the final bill because I no longer have service. Wish they could hear and understand themselves.

Great customer service! Bill was very patient and courteous. I'd give more than 5 stars if I could!read more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Pittsburgh store today.

Getting a new cell phone AND switching carriers can be quite a challenge -- especially when you're…read moresenior citizens. The service we received at this store was amazing! Chris, Matt and Hunter went above and beyond to take much of the pain out of this experience. They got me a deal for a new phone (paying only the sales tax), are working on getting us a free tablet and transferred all of the information on my old phone to the new one. This was after my old phone died and wouldn't hold a charge. Hunter figured out what was wrong with it and was able to charge it so he could do the info transfer. My husband was a Sprint customer and has been with T-Mobile since the merger. This is my first experience with them and, if the ongoing service is anywhere near the in-store service, I will stick with them for life. Thank you, Chris, Matt and Hunter again for taking such good care of us!

I really like my cell phone service and the perks that came with the package. I had issues when I…read morewent to upgrade my phone. I was told my new phone would be $800 and I could add on a watch for free with added $10 service for the watch. I agreed. All of my payments were being debited from my account and I am partially to blame for not paying better attention to this sooner. I noticed I was being charged $850 for the phone. No big deal. What's an extra $50. Then I noticed I was being charged for the price of the watch. I really didn't even use the watch either. This is where I had a problem. I went to talk to them about it and they politely told me there was nothing they could do for me. I did not qualify for the free watch and too much time had passed. I have an issue with being told the wrong information by an employee. Maybe he should know the correct specials. I decided to drop T-Mobile and go with Verizon where I got a better deal. I am still sad about leaving TMobile but I'm saving money with Verizon. They paid off my old phone and gave me a brand new phone for switching. I also get a discount on my internet for having both services. It made sense. I've had only good experiences with Verizon. Customer service has been excellent. I am not happy I had to leave T-Mobile. Please make sure your employees know what they are talking about T-Mobile. I have become more diligent on my end as well. Lesson learned.

My previous review was 3.5 years ago and was also 2 stars. Back then, I visited this AT&T store to…read morepay in full for a new iPhone 11, and I was able to do so with some difficulty. During my recent visit, however, I learned that this store no longer sells cell phones unless you sign up for a *payment plan.* As soon as my husband and I entered the store, an employee greeted us and told us that he could assist us after he served other customers. Another employee asked us what we wanted, and we replied that we wanted to purchase an iPhone 14 Pro. He asked about the number of gigabytes and the color. He confirmed that he had the phone in stock, but we needed to wait until he served other customers. After roughly 40 minutes, a third employee approached us. We told him that we wanted to buy the iPhone 14 Pro. He said that the store has a policy that they do not sell phones unless the customers finance the phones. We replied that we had previously paid for a phone here in full, and he replied that we could no longer do so. The employee's tone of voice could have been more professional, and we would have appreciated if the first two employees had told us that they do not allow customers to outright buy phones. My husband and I wasted a lot of time in this AT&T store, but at least the employee advised us that we could buy a phone at the Apple store at the nearby mall.

BEWARE: This store is running a scam! They will sign you up for Protect Advantage and Next Up…read morewithout your consent. I asked for a paper printout bill in the store, and the sales associate covered this up with a black marker!!! They were obviously trying to sneak in these additional monthly charges without me realizing!!! (You can't even remove Next Up from your account for 14 days after signing up, the perfect amount of time for you to forget.) Furthermore, they intentionally didn't tell me I needed to upgrade my phone plan to get the phone trade-in deal. They told me to take my old phone home to "make sure everything transfers okay to the new phone." When I returned a couple of days later to trade in my old phone, they told me I'd have to upgrade my plan to a more expensive one to do the trade in. I imagine they do this to make sure people don't opt to keep their much cheaper old plan and just buy the new phone as opposed to upgrading the plan, which they likely have an incentive to do. Maybe they also think some people will forget to bring their old phone back or not understand how the deal works. The manager didn't tell me about the upgrade options and signed me up with a more expensive option with all of these features I don't need without my consent! Good thing I realized this when I got home! DO NOT GO TO THIS STORE!!!

The sales associate told me that I would be receiving a bunch of services for $0-$3 because I was…read more"grandfathered" in on my plan only to find out on my bill that each service was $10 each even after asking them to clarify that they were not $10 each due to their signage stating $10 each. They also signed me up for a $25/month charge for a "home device protection plan" that I never was informed of and I don't have any home devices from Verizon. I would avoid this store at all costs. Thankful for the Verizon Customer Service rep that found each of these things and saved me over $90/month from what this store set me up for.

This location is convenient for us. My few experiences here have been positive. Friendly, helpful…read more My most recent visit however stands out. I went with my father who isn't even a current customer. He was having a significant technical issue and the person that helped us, Lyland, was just outstanding and a great representation of Verizon. He was very patient and helped us understand what the issue probably is. Even after a factory reset, the problem persisted. Based on this experience, I don't think I would consider going anywhere else.

This AT&T store is located inside the Ross Park Mall…read more I have been a customer of AT&T for many years. I needed a new phone, so I stopped by this store briefly to ask if they sell the iPhone 14 Pro. I felt happy that I did not have to wait in line to be served. (In contrast, the line of customers at the AT&T store on McKnight Road was significantly longer.) An employee immediately smiled and said a friendly hello. I asked the employee if I could pay in full for the iPhone 14 Pro. He kindly explained that they sell phones only to people who want a payment plan, and he advised me to go to the nearby Apple store to purchase the phone. He said that I could return to the AT&T store if I needed the new phone to be activated. Although this employee was not able to sell me the phone himself, I appreciated his prompt and courteous service.

This is one of many AT and T stores located throughout the city. When I review one store, the same…read morethings apply to all of them. First, having been an AT and T customer for many years I know the drill and am familiar with their policies. I came with my son for the purpose of getting his phone upgraded. The receptionist took my name and I didn't have that long of a wait to be taken care of. All around the store are demos of all the phones and tablets they carry for you to get familiar with. The sales rep began talking with me about all these different plans that could either slightly raise or lower my bill including bundling with their TV service or eliminating hot spots. I was straight to the point that I came to purchase a phone and after showing me a number of payment options I told him I was buying it outright and not interested in changing my plan. Years ago I was burned by AT and T because if you purchase a new phone and decide to return it within the 14 day return window they charge you a restocking fee. That fee applies even if you haven't taken the cellophane off the box and never tampered with it. Currently that fee is $55.00. Please be aware of this should you decide to purchase. Accessories such as cases and screen protectors do not have that fee but you must credit them within the 14 day grace period. Having my son with me to insure the Samsung model he wanted, we went ahead and of course got a very minimal trade in credit for his existing Samsung S6. Our salesman, Mike helped him with the data transfer and erasing the old device so that his new phone would be up and running perfectly. When it came to activation Mike needed to check on fees. I told him I had spoken to AT and T twice and was told that buying a phone outright waived those fees. When he ran it through the scanner he saw I was right. The Samsung S 10+ I purchased comes with its own built in screen protector. It is supposed to be "self healing." I had already purchased a screen protector 3 days ago from another AT and T store but my son insisted that I credit it. I waived the insurance on it because I know they have a standard high deductible for replacement which is also limited in quantity and if you crack your screen, then they will send you off to some screen repair shop nearby to get it fixed for a reduced price. My son was very happy with my purchase for the holidays and was grateful I took the time to do all the research. You can also order online through their website or chat with an agent. This store is fairly big and sits near the main entrance of Ross Park mall across from the Lego store. My advice is if you are considering switching to AT and T or if you are making a purchase, then make sure you read everything before you do anything. The restocking fee is something people overlook but it is written on their website and if you remember to ask before purchasing it then you will be better able to make an informed decision.

I am generally a fan of Target. This is a big store with a…read moregreat selection. I generally go to Target only for dog items and people food. I find Target has a better price than grocery stores. This was the first time at this location as I was near buy. The shelves where full and the selection was fine. I would defiantly go to this Target location again if in the area.

Service - 5 stars - When I first entered this Target store, an employee said hello to me. When I…read morewalked around aisles, an employee apologized for almost walking into me around a corner (my fault also). When I checked out, two cashiers were completely open with no customers in line. My cashier said hello, accurately rung up my items, and wished me a good day. Selection - 4 stars - I was able to purchase all of the health, hygiene, and pet products that I needed, but some shelves and racks were out of stock of other products. I would have preferred to buy large packages of cat food rather than single servings. Prices - 5 stars - Target generally competes fairly well on price with other stores such as Walmart and Amazon. Physical store - 5 stars - The building was large and clean. Many parking spaces were available outside.