I would give zero if I could. Joe is condescending, egocentric, rude, and unprofessional. Hopefully…read moremy review can save someone else a lot time and headache. After an accident where I crushed my hand, my engagement and wedding rings were damaged and needed to be cut off, I turned to Urbanowicz Jewelers for help in restoring them. Please don't make the same mistake I did! My wedding band had very little damage other than the shank being split where it was cut off of my finger, so no surprise when it was done first. I had to sign some papers and pay my deductible for them to proceed with my engagement ring, and while I was there, they returned my band. In the mix of signing things I didn't pay much attention to my band. When I got home I could barely get it off of my finger. Upon further inspection it was no where near round, and lying flat on the table it wasn't straight. I brought it back to the store and was given several excuses why it was returned in the condition it was, first they said that to straighten it they would run the risk of the diamonds coming loose, then they said to properly repair it they'd need to replace the shank. . these were both explained as possibilities when they did the intake and I said that was fine, just do what it takes (I was paying cash for the band repair and using my insurance for the engagement ring). We then realized that somehow "joining the shank back together" took the ring from a 6.5 to not even a 6.... I was incredibly uneasy at this point and was questioning if I wanted them to continue work on my engagement ring that had a good deal more damage to it than the band. After some coaxing from John and Vanessa (who were both very kind through the entire ordeal), I left the band there for them to take another crack at. I put a call in to my insurance adjuster, only to find out the paper Urbanowicz Jewelers had me sign before work started was for them to be paid. So there wasn't much I could do at this point other than let them complete what they started. My adjuster said that she authorized them to do a full remake but they felt confident that they really only needed to replace a few stones, replace the head, solder the VERY thin shank and reapply the milgrain. Urbanowicz Jewelers called me about a week later to let me know my ring was ready. I went in and gave them a once over and apologized for being emotional over the band and thanked Vanessa for being so kind. As soon as I got in the car I wanted to snap a picture in the natural light to send my hubby, but in the photo the ring looked super wonky. I was thinking maybe my band wasn't lying flush anymore because the new stone faces up a tiny bit larger. When I got home I put them on a flat surface and realize that the head holding the center diamond is cockeyed, the prongs look terrible and are not evenly holding the stone, and the band is totally crooked and twisted on both sides of the center diamond. I sent my adjuster photos asking if this was the best I could hope for and she and her manager were SHOCKED at the poor quality of the work. Their entire team all agreed, without question, that it was no longer the same quality as before the incident. They did not fix the milgrain anywhere on the ring and where they reset the smaller princess cut diamonds what milgrain was there, they crushed when they sloppily folded the channel setting over the stones. My insurance company asked me to go in and ask them to give it another look. Which I did, this is when Joe stepped in and said it looked great, he then commented on my wedding band all but accusing me of lying about the size it was and suggesting that when it was cut off perhaps some of the gold "fell off".... I suggested once more that perhaps they could take a closer look at my engagement ring because my insurance company agreed with me that the quality was not what was expected given the fact that they had authorized a full remake. I was then going to go on to say "I'm not a jeweler, but I respect my insurance companies opinion" however he cut me off at "I'm not a jeweler" to say "no? apparently you're an expert". At this point I happily left the store knowing that his disgusting attitude and ego would mean my insurance company would allow me to take my rings somewhere with a competent goldsmith.

I took my CITIZEN'S Eco-Drive Satellite Wave watch my passed wife bought me years ago there to have…read moreit fixed. A number of other shops couldn't and wouldn't touch it because of the technology involved. My watch was fixed in about a week and looked terrific too. The folks at the Caste Village store are very knowledgeable and very kind souls that give you the type of service that make you want to come back and I would just like to say "THANK YOU" !!!

Incredible store! Great sales and service people. In an age of phones tor time pieces Orr's…read moreactually has 2 skilled watchmakers. Joe is the man for all non-Rolex watches. A true maestro.

I've been on the wait list for over 2 and 1/2 years for an oyster perpetual, milgauss, and other…read moreRolex watches. they haven't reached out or bothered to offer anything in that span of time but they did sell Armin two Rolex watches without being on a wait list. The sales associate are lazy and do not follow up with the clients as promised via email. I've called to try to speak with the manager or owner but I never got through to them and they don't let you leave a voicemail. The entire experience has been truly awful. I've never been treated so poorly as a customer in my life until I went to Orr's jewlers. I'd recommend trying the other two authorized dealers in Pittsburgh if you want a real chance at getting a watch.

We regret buying my engagement ring here. Not only was it undersized in spite of my telling the…read morejeweler that my knuckles swell, but the custom setting was ruined when it had to be enlarged. The condescending attitudes at the store were not appreciated. For the money, we could have not only gotten a better and larger diamond elsewhere, but also had a more pleasant experience. Needless to say, the wedding rings were not made here. I rarely wear my engagement ring because it reminds me of the mistake of allowing my husband to buy it here. Tragic.....I am speaking with another jeweler about having it reset into a necklace and replacing the diamond in the engagement ring.

Went in to have two Swatch batteries replaced. They wanted to charge me $50. I told them to give me…read moremy watches back. I then went on Amazon and bought the SAME two batteriesfor $5.00 and replaced them myself. Outrageous prices!

I cannot say enough good things about the service I received when purchasing our wedding band for…read moremy husband. The quality is unsurpassed and it is just the right fit. The store salesperson helped us make just the right choice for our special occasion and it arrived promptly before our big day. There were many options to choose from. Thank you again for the great service and taking good care of us. You can put your trust in this great store. Great selection, great service and hours to fit your needs. The also offer a personal touch to designing or servicing your heirlooms and buy estate jewelry and collections. I will be back again!

We went in because my engagement wore thin and broke In the back. The broken part pinched my skin…read moreslightly. My wedding band also needed some smoothing up. We were told the repair would be around $630, as it needed a half shank. We tried to ask about other options, even a new setting. Just to see what was available. They would not even show us any settings, saying it would be around $2k. They suggested coming back in 3 weeks because of the pinched skin. They said my ring size would be different than it has been for 38 years, even though my ring still fit perfectly. Apparently they assumed we were bums and had no money. We were literally given the brush off! My husband recently purchased a pair of earrings for me there and has made several purchases over the years. We went to another local jeweler, we were greeted with a smile, they gave us all our options, showed us new settings. Examined the broken ring closely and said it not only needed a shank but the prongs were worn. We got a quote of almost half of your quote, to do a more extensive repair. We will no longer ever purchase from James Douglas Jewelers again.

Nick was very knowledgeable and great to work with. I've already recommended him to some of my…read morefriends.

I picked up a bracelet I had repaired Nick was very polite…read more He was knowledgeable and Professional. I highly recommend this jeweler

I highly recommend Allegheny Antique Watches and Kieran Lynch. Kieran provided a thorough and…read moreknowledgeable estate valuation of several hundred wrist and pocket watches and presented a fair, competitive offer that we accepted for the remaining inventory from my father's jewelry store. Their knowledge and expertise are exceptional, and they offer a wonderful selection of vintage timepieces, including Omega and Breitling. The atmosphere is professional, friendly, and welcoming. A truly excellent experience from start to finish!

dishonest appraisal- I would NOT recommend this business. I was given an offer that was 10 times…read moreLOWER than the actual value of the items in gold.

Russell Marks, owner of LJ Marks Jewelers was attentive and accommodating in all my jewelry repair…read moreneeds. Couldn't be happier with the results!

I take many watches there for batteries. Also my husband has purchased some beautiful items for me…read moreover the years. Just had prongs repaired on my diamond & it was very reasonble. Russ was highly recommended to us and we have been so pleased with the service and personal service. Always very friendly.

This jewelry store has great customer service. I've come here for jewelry repair. I had my watch…read moreadjusted and new battery put in. They cleaned my old bracelet with multiple charms and made it look new again! I highly recommend this place not just for their great customer service but because they have competitive pricing.