Poor customer service. I was dropping off equipment and they seemed disinterested since there was…read moresale involved. The store was also understaffed.

Lucas was great. We got exactly what we wanted and he set everything up for us. He was very kind,…read morepatient, and explained things at a level we could understand.

Internet Service is totally unreliable in downtown Pittsburgh. Drops routinely. Most custmer…read moreservice reps are great but many have provided misinformation and lies. Have been told no service at my address even though we have had it for 2 years. Have been told no towers in my area even though there are 5 within 1 mile. Used to recommend to neighbors in our high rise and no longer can due to lack of reliability. Look elsewhere if u are in downtown Pittsburgh.

I went on Sunday to switch to T-Mobile. I found the website to be lacking and the chat and phone…read moreservice as well. So I convinced my wife to make the trip to a physical location where surely someone could help with our non unique situation (4 people coming from two different providers) . I was initially disappointed because the first person we talked to just typed on the iPad for a while with very little interaction. However when she asked the other senior staff a question they were quick to jump in and help out. The lead Tech went out of his way to explain the process of unlocking phones and porting numbers in a simple manner that made sense and repeated it when we forgot something. I'd come back again to this store if I had any problems. They were COVID conscious and everything was in line with state guidelines on that front.

It was a quick and easy repair, got Starbucks while I waited and it was done by the time I got back.read more

The staff at the Cranberry, PA location were terrific - they were able to address my iPhone's…read moreproblem in a short amount of time, and were very thorough in confirming its overall health, while interacting with me very professionally. They also made good on my phone's battery warranty, and readily replaced it without any hassles. I would highly recommend this location to anyone experiencing a problem with an important device, when a quick and thorough resolution and return are high priorities.

Kevin is very experienced and professional with repairing audio equipment and other electronics. He…read moreis a great person to talk to, very knowledgeable, great customer service, keeps you updated on projects, and overall top of the line service. Your item will be in great hands with him. Good prices in regard to the labor itself and the parts that may need to be ordered. Don't expect a 1 day turnaround. Repairs take time and other projects are also queuing to be done. Cash and check only. Wednesday's are typically his availability if needing to pick up or drop off items. Will be a repeating customer.

I wanted a cap upgrade on our tube amp & preamp. Other stereo/audio shops were too busy or not…read moreinterested. One ultimately gave us Kevin's number. He met us halfway between our home & his, swapped in 12 V-Cap ODAMs, and got both pieces back to us in two weeks. The work is flawless and his price was very fair too. I spoke with Gordon Rankin (owner of Wavelength Audio) and Scott Bierfeldt (importer of Art Audio gear) and both remarked that Kevin was known as one of the top ten audio repairmen in the States. This guy is great. Highly recommend.

worst place ever! do NOT go here. everything they told me was a lie and then I cancelled my service…read morewith them and now I cant get my money back for turning in my old phone. i was supposed to get $82 and still waiting. dealt with district manager and shes just as bad as store, wouldnt take care of anything. asked for her managers name and number refused to give it to me. matt was new and told me everything wrong. he said he was number one in region which is really scary. they are not really a verizon store, you want to go to robinson town center, they are a true verizon store. matt told me to go home and call 1800 number which i did and thats how i found out everything was a lie. do NOT go here!

I highly recommend that anyone looking to upgrade their phone or get a new phone go to this…read morelocation and ask for Lydell! He goes above and beyond for his customers and really cares about them being happy with their purchase and experience! The best experience I've ever had when buying a phone!

Very knowledgeable, helpful and well stocked ! Employees…read moreand manager Molly are so kind.

Helpful and friendly staff! They take time to ensure you're purchasing products that are perfect…read morefor you, and they don't rush you!

Very helpful and understanding of situations. They helped me when I needed to get my storage set up…read moreand assisted me every way possible

Great customer service, friendly staff. Never had an issue with this franchise. Aubrey Sanders was…read morea great help.

The staff is extremely helpful and knowledgeable. Whether I'm buying a replacement screw for…read morepennies or something big they take the time to get you what you need. It seems like a family environment there. Great part of the community.

Good selection and better prices on tool rentals than big box stores. Excellent personal service…read morefrom a local hardware store.