Ashton was awesome. We've been dealing with account issues that phone customer service could not…read morehelp us with. Ashton was able to take care of everything and more! overall good experience.

Avoid Omar and Zahir! I went in to upgrade, NOTHING they did worked…read more 1) They said it would transfer but I had to pay them $120. NOTHING was transferred. I had to go to another Verizon store to get it done CORRECTLY! 2) NONE of the apps or passwords transferred like they said. 3) They added over $120 MORE in UNASKED for charges! 4) I asked REPEATEDLY how much would my monthly bill go up. They said under $10. My bill went up from $151 to $278!! 5) They didn't add any of the fees I PAID them to the but they didn't put into the system so Verizon said I NEVER paid and Now I've got to pay DOUBLE! I've been on the phone with Verizon for 2 HOURS dealing with their screw up! $278! From $151 What are they doing?

Jalena was absolutely amazing! We spent two months trying to obtain a transfer PIN and went through…read morea nightmare of being bounced back and forth between the store and customer service with no resolution. Everything changed when we met Jalena at the T-Mobile Experience Store. She was polite, patient, and truly dedicated to helping us. She went above and beyond to resolve our issue, and despite the challenges she encountered, she was able to accomplish what no one else had been able to help us with for two months. Honestly, I believe that if we hadn't met her, we would still be stuck in the same situation. Thank you, thank you, thank you, Jalena! She is truly a valuable member of the T-Mobile team. Although we are leaving T-Mobile, if we ever return, we will definitely be coming back to see Jalena. Many thanks again!

Staff very rude and not helpful. Thank fully I do have some tech knowledge however the staff…read moretreats you as if your are stupid. I had to return 3 times to accomplish what should of happened in one visit.

First I'm not sure if the sale person works on commission but if they do, I get that they are…read moretrying to get as many customers as possible but I'm old school, please focus on one person at a time. The young man helping me yesterday was also trying to help another couple, we both had questions and his attention was everywhere. The other lady even asked "should we get somebody else ". His lack of attention was the reason why I didn't buy what I came for. Where has the customer service gone?

This store is awful. The service is abysmal! The "customer service people" are extremely rude and…read morelazy. There is absolutely no initiative to help anyone and rectify problems. Maybe they should talk to customers instead of each other. The managers also are no help. This location is a waste of time and space. Someone please look into this subpar store!

We live here in Woodbridge. I wanted to remove my phone number from my personal name and transfer…read moreit under my business name, and we also needed three new lines. But I don't understand how T-Mobile can hire people who don't even know how to speak to customers properly. The representative named Safi, who was assisting us, was extremely rude and unprofessional. He clearly does not know how to communicate with customers respectfully. We were very disappointed with our visit today. I request that T-Mobile and the store manager take this matter seriously. Anyone who lacks basic manners and does not know how to deal with customers should not be working here.

Adin was knowledgeable, quick, and efficient. Definitely go to the branch and ask for him if you…read moreneed any help, best employee I've seen at a T-Mobile.

Staff was not helpful whatsoever! Showed the online monthly price I wanted and was told they don't…read moreoffer that in store. As a veteran , felt like I was not taken care of here and they were wanting to start me off with a 100 dollar monthly bill. So I'll just take my business elsewhere.

There is no diversity in the store, I guess the manager is a racist…read more I felt discriminated against I have done everything they asked of me and they have an excuse every time. I was offered and upgrade by customer service and had to go back three times to one store where they were playing games with me. I hate this company and their lack of customer service. I am going to cancel my line with them because they are trash...

I've been going to this shop for years. Alex and Cesar are very knowledgeable about what they do…read moreand will help you with any issues you may have with your phone. I've had my share of broken phones and let me tell you guys that they are the best in the area. It doesn't take long to get phones fixed and they're honest with pricing and costs unlike other businesses I've contacted. They communicate with you throughout the entire time and are generally fast to getting you back on your phone.

Called here early afternoon and they were able to provide me with a price over the phone and then…read moretake my phone in right away. Changed BOTH screens within a couple hours. Great prices. I have already recommended this to two of my friends and will continue to do so! Super friendly. COVID cautious.

I walked into this location intending to purchase two 1TB iPhone 17 Pro Max phones, and not a…read moresingle employee acknowledged me. No "Hello," no "Welcome," no "Someone will be right with you"....nothing. I saw four employees in total. While they were assisting other customers at first, two of them finished and immediately went to their personal phones instead of greeting me. I stayed for about ten minutes to see if anyone would address me, and it never happened. Customer service is extremely important to me, and it was severely lacking here. As a result, I took my business elsewhere and purchased my phones at another location. I will not be returning, nor would I recommend it.

The seating and everything. This is one of the worst stores that I've been into. I've been with…read moreAT&T over 20 years, and I've visited this store four times. And every time I visit this store, same level of very poor service. They don't greet you when you come in the door. They indiscriminately choose who they want to serve. There's no ticketing system. They have a horrible selection of phones. A huge store with, like, 10 phones. The staff is constantly being overturned. The manager of the entire store has got to be one of the worst that I've seen in my two decades plus experience with AT&T. I've got to have been with them at least 15 to 20 years. So I've been to stores up and down the United States, but this is by far the worst. I visited this store over four times, and I tend to be fair about these types of judgments. But by far the worst store in the AT&T chain. Yeah, and the value is just not there. They recommend the wrong programs, they don't know any of the actual programs that AT&T offers. The employees are very poorly trained. Above all, this has got to be a store that's one of the rudest stores that I've seen. We were in a store, they had almost 5-6 reps in there, not a single person greets you when you come through the door. They don't know the programs, and most people leave out of it just very angry and very very upset. So it's a disappointing experience.

Tony was great to work with and was very responsive in his communication with me. I had a broken…read moreapple watch screen and it's Ridiculous the price apple charges you without apple pay. I mean, you might as well buy a new watch..junk. They were able to fix the watch screen for less and even sending it to them via mail was easy. Highly recommend them!

Had an external hard drive that the USB connector had come loose on so could not access the data…read more Had data I needed same day. Tony was able to retrieve all the data and have it back to me the same day to complete the necessary projects. Repairing the hard drive would have taken longer so transferred data to another SSD drive. Kept me informed of everything. Excellent service. Great value!!!

My Phone Was Stolen, Order Canceled Without My Consent -- Dishonest Staff…read more On Sunday, I ordered a phone from this AT&T store (13261 Worth Ave, Woodbridge, VA). Since it wasn't in stock, it was to be shipped to the store. Today, I received confirmation emails from both AT&T and UPS stating the phone was delivered and signed for by someone named Stephanie. I went to the store around 5 PM and spoke with Sabrina, Stephanie, and Edward (the salesperson who originally helped me place the order). When I asked about my phone, they started talking to each other in Spanish. I understood enough to realize that Sabrina sold my phone to someone else. Edward even pointed to the counter and indicated that the phone was there earlier and that Sabrina had sold it. Sabrina and Stephanie then went to the back room. A few seconds later, Stephanie returned and told me there was no order for me, and claimed she didn't see my name in the system. But she never asked for my name or ID. I showed her my confirmation emails -- she dismissed them and claimed UPS didn't really deliver the phone, saying they just scan it as delivered. I told her I would wait to speak to Edward. During that time, Stephanie claimed she is the store manager, which is not true. When I finally spoke to Edward, he repeated the lie that UPS didn't deliver the package. I showed him the email again, and at that point Stephanie admitted she was the one who signed for the delivery, but insisted my phone wasn't among the items. I called AT&T customer service, and the representative was incredibly helpful. She confirmed that: UPS did deliver the phone to the store. Someone at the store sold the phone to a different customer. And most importantly: the salesgirl at the store then canceled my order without my knowledge -- clearly after selling my phone to someone else. Thankfully, AT&T blocked the phone so it can't be activated, because it is now considered stolen. Let me be clear: Stephanie lied about being the manager. They sold my phone to someone else. They canceled my order without permission. They lied to my face and tried to cover it up. These employees -- Sabrina, Stephanie, and Edward -- acted dishonestly and unethically, and should be held accountable. This store does not deserve the trust of any customer until serious action is taken. I'm posting this so others don't fall victim to the same treatment

I had a great experience with customer satisfaction after I went and was able to get my new phone…read more The manager was very kind and helpful and answered my questions I had about my service plan and the phone I purchased.