First I'm not sure if the sale person works on commission but if they do, I get that they are trying to get as many customers as possible but I'm old school, please focus on one person at a time. The young man helping me yesterday was also trying to help another couple, we both had questions and his attention was everywhere. The other lady even asked "should we get somebody else ". His lack of attention was the reason why I didn't buy what I came for. Where has the customer service gone? read more

This store is awful. The service is abysmal! The "customer service people" are extremely rude and lazy. There is absolutely no initiative to help anyone and rectify problems. Maybe they should talk to customers instead of each other. The managers also are no help. This location is a waste of time and space. Someone please look into this subpar store! read more

I came in because my friends phone had died in the rain and he needed a new one. We first ran a diagnostic and was able to tell us went wrong and gave us all options without pressuring to buy. We then went to another cellphone provider store that just recommended to go to Apple because they were cheaper, not only that they provided activation discount and affordable payments for him. The trainer was really nice to the new employee as well. read more

I am very surprised to see a pretty low average rating for this store. I have been in this store a few dozen times the past 6-7 years and for different reasons: shopping, exchange, Genius Bar appointments, battery replacement and always had a great experience. read more

Decided to stop in this location since I was visiting friends down in Woodbridge. Upon entering. You're greeted by the security guard. A family member purchased a apple device for me as a gift and I wanted to exchange it for the cellular model. It was less than 14 days old. Despite speaking with Apple HQ via the phone prior to dropping in with them verifying the model and serials. They said everything was fine to do an exchange. But the entire visit turned out to be a massive waste of time. Also the employee that was helping me kept "OPENLY COUGHING" at the table across from me and not even covering his mouth. He was wearing a mask while coughing but still. Heavy cough too. Also this location is still doing appointments only. Despite Apple HQ saying just drop in and they'll take of it. The employees said they don't have time for purchases. But yet two apple employees spent almost 30min trying to research the receipt. Real integrityyyyyyy.... The employees were friendly. But lacking integrity really. They will tell you something which will turn out to be complete fiction. So Apple HQ lied and then the employee says well you can trade it in. Then the other employee says you CAN'T trade it in because it's the newest model. ??????? Which is it? ,lol. The overall environment was clean and they did have good ventilation. The general crowd was normal class really. Mainly adults. Also the noise level was quiet almost. Overall. I think I'll stick with my apple store near me which is Columbia. Had a good experience at the Woodbridge location when I purchased my MacBook with friends. But it seems as time goes on. The level of Customer Service goes down here. Lastly. Since the employee kept "OPENLY COUGHING" even though I'm vaccinated. I now have to waste more time getting tested thanks to the apple store now. Thanks Apple......... read more

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Pretty good experience over all. I had went to get a phone 13 repaired and ended up trading in my daughter's iPhone 13 for a 15+ and got a really good trade-in deal. The sales rep Kat was really helpful. She was knowledgeable and patient with us. I am old school and really don't know much about all the features iPhone has. We also had an iPhone 13 repaired for a reasonable charge. I definitely feel like if you upgrade your phone go here instead of dealing directly with your service provider. read more

Quick in and out trip, literally!! My daughter needed another pair of headphones and since we were in the area, we stoped in to grab a pair. Tavaris was fantastic and made our transaction so quick and efficient, you forgot how crowded the store was. People were generously scattered around. His customer service was definitely what you have come to expect from Apple. Store was super clean and fully stocked. This location is an Apple in my eyes! read more

Apple - Potomac Town Center - Mobile Phones Near Me - Woodbridge, Virginia

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When I purchase my iPhone 11 (at the APPLE STORE) they offer me AppleCare+, I took his word and add Apple care, so apparently if u don't link AppleCare+ to your Apple ID it does not count as if your device has Coverage for AppleCare+ , Very disappointing that They offer this products (AppleCare+) but they make it your responsibility to link it to your account when it should have been linked to my iPhone 11 because I bought them and the same time from the same store, I called costumer service they said there is nothing they can't do just because the AppleCare+ was not linked to my Apple ID. Be careful when you buy this products because they would make YOU responsible when things go down. Such a Big company like Apple with a lot of reputation and nothing they can't do about it. read more

My Apple experience was outstanding. I was promptly greeted by a specialist and was assisted shortly thereafter. I was extremely frustrated with a phone problem that I was trying to fix all week via T-MOBILE and Apple. I am grateful that I was assigned to Alex who was extremely knowledgeable, patient and supportive. I felt like a VIP from everyone I interacted with in the store. Keep up the great customer service! read more

Great customer service. Efficient and friendly. Had my order ready for pickup when I arrived. Parking may be an issue in the front but there's lot of parking space behind the shopping center. read more

The Apple team brought my Apple laptop back to life without having to erase my 7 years worth of data. Julio (hope I'm spelling his name right) was very patient and made the two and a half hour process seem easy. Very thankful for him and his team. read more

So, I did come back here but not because I wanted to but because my laptop was not fixed the last time I brought it in for warranty repair. I purchased my laptop in October 2020 and I started having issues with it almost immediately: track pads rarely works, doesn't like to connect to WiFi, shuts down unexpectedly, terminal errors (I captured these and showed them when I took it in for repair), the video and camera doesn't work consistently- forget about virtual meetings, audio is terrible during video, the ports for external drives doesn't register most of the time.... All of these issues were communicated when I finally got an appointment in Jan 2021. Apple had my laptop for over a week and when I got it back, nothing was fixed. I dropped it back off on Thursday and it's so frustrating that I have to do this again, the laptop is obviously a lemon and should've been replaced, I'm going to lose all my software that's downloaded, my older laptop (2011) is extremely slow and no Longer updates and I have work that I need to use my laptop for. What's waste. I have an appt for 145pm, I show up at 140pm, they can't get to me til 2pm but I have an appt and there's this technology that Apple is a part of where you can notify people via there phone and let people know what's going on but I guess their technology is down because of COVID! Not just This location but everyone is so frustrating, they want you to wear a mask outside- nope not doing that! And when you get inside it was so freaking hot & You're waiting for your appt after the appt time and they keep bringing people in even when they can't get to people and then they have you playing musical squares and move you around to stand in certain squares, it's the dumbest nonsense!! Just let people wait outside until they can be seen where they aren't overheating. It's not difficult to manage this...stupidity is going to kill people, not Covid! When I finally got seen, the person that took my laptop in Jan met me to take it in and he looked over the reports and what I understood was they didn't replace the hard drive and another component and the certain diagnostics weren't ran to mitigate the issue of my laptop not being fixed. And my laptop will probably not be fixed when I get it back. read more

Not very wide but it is a deep store and it does have all the usual things that every Apple Store tends to have. A sales floor with the latest iPads and iPhones and whatnot. A couple of cases of very expensive accessories. And a Genius Bar loaded with people that can probably fix your Apple hardware. A neat spot to browse and get some free wifi. Better because there's a Starbucks next door. read more

Apple - Potomac Town Center - Apple Store in Woodbridge - Mobile Phones Near Me - Woodbridge, Virginia

RUDEST workers ever!! too bad I didn't get her name, I bought my macbook pro two weeks ago the employee didn't ask for my ID it was great but I still showed her proof that I'm a student, this time I went to get an ipad, I had an appointment they didn't say anything until 20 mins after my appointment time, this lady asked me if I need help so I was happy then this other lady said 'THAT'S NOT IT' and didn't even apologize I was just there, then when they finally helped me the lady said have to show my actual student ID. and of course I don't have that with me since they didn'even ask that when I bought my MAC! ridiculous. Never shopping on this location, if ever I will just pick up something because this is the closest one. They are not professional and ghetto demeanor. They are even wearing flipflops like they're in the beach. If you think you got the person wrong, Apologize. Make your rules consistent because you're wastibg other people's time. CHANGE YOUR EMPLOYEES , APPLE. Or at least give them a proper customer service TRAINING. read more

I bought an Iphone 15 Promax yesterday and was dealing with an employee named Brian at this store. I told him over 10 times that I did not want the Apple Care service. He kept insisting and pushing for me to get it. He was not rude or anything but did not listen. Please train your employees to respect customer's needs and decision. I don't know if a commission is involved but seems that way. read more

Excellent service and truly a wonderful team, I walked in as they opened and was immediately help and directed to Merari was FANTASTIC, she juggles multiples customers and knew when to ask for help, was patient with those she was serving and overall did a fabulous job in a high paced environment. 10 out of 10 would recommend! read more

I've been here on several occasions over the years and always had a positive experience. Today I stopped in without an appointment in late morning during the week and was seen within 10 minutes. The staff are very competent. Chris helped us with Voice Over and resolved our issue. He is very nice and very patient. I highly recommend this location! It is much less busy than other locations in Northern Virginia. read more

I made an appointment on Friday, December 1st, for my laptop - battery issue. Julio, Muhammed, and Davey were outstanding service representatives from diagnosing the problem to giving me very clear options and outcomes, and assisting in purchasing a much-needed new laptop computer. I have always had great service when I visit this location. read more

I arrived 15 minutes early for my appointment. I checked in and was instructed to go "sit at the long table in the back and someone would be right with me." I sat patiently for 67 minutes! During that time not one associate spoke to me nor made eye contact. Let me also say, I have no problem making myself look like a fool by causing a scene due to poor service. Alas, I had my children with me and wanted to set a good example by maintaining my decorum. So after waiting for over an hour I went back to the person that checked me in and asked him what the holdup was. He apologized and made sure I was taken care of promptly. I was helped rather quickly from that point on. I did ask to speak to a manager to explain my frustrations. A gentleman came over, apologized blah blah. I asked him why this happened to me. Not why does this happen in general but what specifically happened to me and why was I overlooked in this instance. He could not answer that question. He assured me it should not have happened and he would do what he could to prevent it from happening to someone else. I say all that to say, I'm not switching to Android and any crap like that. I'm simply describing my experience. Do with it what you will. I'll never go back to this store, that's for sure. read more

I spent just under 3 hours at this store today. The previously simple work of updating the OS of my new iPhone (a 14 Pro this time) and restoring data and apps from the cloud, was, for reasons unclear, an exhausting, bug- filled experiment. They blamed their WiFi, having too many customers in the store, and the size of the OS update file. The staff did their best. They were clearly uncomfortable with the "process" I was put through. The manager was unapologetic, and seemed to wonder why I was troubled about being there for three hours. I am a long term user of all things Apple, and I will continue to be, but I will never buy from this store again. Spending $1500 doesn't have to be this painful. read more

I was a little nervous about going to the store because the yelp rating was 2 1/2 stars. However within a minute of walking in the person that greeted me and checking in had resolved my first problem. The second problem required sitting down and talking with the technician at the back of the store. The store was clean and well lit and there were a lot of staff to help people. I also noticed at least one security person. After meeting with a technician he quickly acknowledged that he was unable to resolve my problem because I would need my laptop and could not use their laptops for what I needed to do. He made an online appointment for me and helped me as much as he could. He was polite and professional and I appreciated his candor. read more

Courtney and James were super helpful because Courtney saw me floundering and James swooped in to finish me off, so to speak. Both navigated their machines well and I was in and out in an acceptable amount of time. I came in without an appointment and I was seen in less than 10 mins. read more

A clown operation. I came by at lunchtime with an apple phone needing repair (boots only to Apple logo, and I tried the internet-based solutions). I was told I needed an appointment (instead of just dropping it off, like normal repair shops do... though I supposed this is for the benefit of "the Apple experience"). So, ok, fine, they take my cell phone number and tell me I have to wait about an hour for my appointment, and I'll receive a text from them just ahead of when they are ready. So 90 minutes later, and I still hear nothing. I go by, and they act all surprised asking who I am... and then they tell me, oh, you've been rescheduled for 3 pm. This is after I already killed 75 minutes away from my job, hanging around in the nearby shops. Simply infuriating. Especially combined with the intake empoyee's lackadaisical attitude throughout: "oh, that's just too bad" (sarcasm intended). Just poor, arrogant "customer service". Well, non-existent service, but delivered with a poor, arrogant attitude. read more

This is solidly the worst Apple Store I have ever been in. Customer service is non existent and the employees are rude and unable to answer questions. I am not sure how many Apple products I have purchased over the years but Apple no longer stands by their products or customer service so why should I continue to support them in anyway. read more

Had the iPhone ordered through my brother who works for Apple. It was for a friend who is trying to switch from Samsung phone. Store staff said they couldn't set up her phone bc she didn't buy it there and go through the sales and financing process. What?? My brother said this was nonsense, his store does it all the time. Worst service I've ever experienced at this store. 4 ppl standing around the Pickup table without acknowledging us. I told one woman we were there to pick up and she told us to go over to the iPhone table and wait. We waited and again were ignored. I went back over to the pickup table and I showed her the order in my wallet and she said, "Ohhhh... I didn't know you were here to pickup." That's when she said "oh we dont do the sim setup or data transfer from Android. It never works. But you can do it at home." It never works but we can do it at home?!! She sent us to the Verizon store. read more

I went to the store today expecting a line of people and I walked right in. Was greeted by Danesha (hope I spelled that correctly) and within 2 minutes I was approached by Gerard who was so nice, patient and professional! He was so nice.....I made my purchase and was in and out the store within 30/40 minutes!! Great experience!!! Signed: Sweet P 3/26/2022 1035 am read more

Very slow customer service, even when they're not busy. I've been basically chasing them down to fix a key on my laptop. First they tell me to come back in two weeks, second time made me wait 30 minutes after saying it'll take a couple minutes (so I left), and now won't answer my calls (as if no one knows how to pick up a phone). Going to another location read more

I came here a few weeks ago to get my iPhone 7 screen fixed. I was there when the store first opened up. I was greeted immediately and asked what I needed help with. I thought I was going to have to pay the $150 for a screen repair but I was told I had the apple insurance or replacement plan or whatever it's called. I ended up paying $30!!! They took 45 minutes to fix my phone and have it back to me. While I was there, I asked about other products and the people there made sure they have me their undivided attention. One of the guys even helped me look for a web cam that was cheap for my Mac mini. I can't complain. I had great service when I was there. It made my drive from FXBG worth it. read more

Horrible employees and made the experience so bad. First of all the phone number on their website isn't for the store, it's for apply customer service, and after being stuck on the phone for over half an hour, of them putting me on hold to call the location, the line cut out. I got here and although there are over 4 employees standing around doing nothing, they won't help me cause I didn't get an appointment. I explained that I tried but couldn't get through and I knew what I wanted, so they can grab the box from the back, no help needed. They refused!! They literally said "you can order it online then" unbelievable read more

Poor customer service lack of unprofessional employee. I have been to few other Apple Stores and have been apple customer for over 8 years but this store seems not Apple store at all, as they have no 100% customer sanctification at all. Manager was upset and can not handle 2 people at same time and asking to pay replacement money for new phone even though same store Tech told us that if anything happen in 90 days they will replace the phone. I was told they have no record of our last visit. Holding my wife Iphone 8s for over 2 weeks to replace to new one and still no phone. Manager were kind enough to give her replacement phone for time being is iphone 6 which battery dies after few hours and have small screen. Avoid going this place . read more

Simply stated; Kelvin the store leader and Lamia are the pinnacle of customer service. As a customer, Apple fanboy, and least important a shareholder they epitomized dedication, attention to detail and customer service. Kelvin had his team went above and beyond the typical consumer product support to rectify my issues, I really cannot attest more to their outstanding service today. Products come and go, companies and trend as well. However, when the human element to customer satisfaction is as on point as Kelvin and Lamia were on today Apple will be here long after me. You rocks rock, Thanks again for helping me out today and getting me back on track before vacation. read more

What a joke. iPhone X battery needed replacement. Used battery app on phone to make an appointment a week away. Wait to get in store, and then 20 minutes while tech determines I need a new battery. Then I'm told they have to order a battery and I'll have to come back. Really? Isn't that why I went through all these hoops? Spoke with Manager (Charles) who couldn't care less, and made no attempt to make it right. They don't deserve my business or yours. Apple should be ashamed of Charles and his refusal to take ownership of a problem. read more

Very quick and easy process for pickup orders so you do not need to enter the store. Staff is friendly and the inside is maintaining covid precaution measures very well. They take your temperature before entering the store, have ample hand sanitizer on hand for customers to use, have marked the floor every six feet so you can be aware of your distance from others, and they have a designated staff member to clean the electronics and tables. The staff is friendly and knowledgeable about their products so I am very happy to have visited this location. read more

Normally it wouldn't even occur to me to "review" the Apple Store. It's not like you have a choice in where you buy your Apple devices. But then I had an "aha" moment and realized you probably DO have a choice in how/where you buy Apple products since most cell carriers provide phones and you can visit any number of Apple stores in different geographic vicinities, as well as online, of course. On 2 occasions within 2017, I visited the Apple store at Potomac Town Center and both times I was literally in the store for less than 15 minutes. I should caveat by saying I wasn't there to browse... I had already done the research on which products I was going to purchase and in what color, storage capacity, size, etc. So I am usually the kind of buyer who would buy online, except my husband gets a corporate discount with Apple that can only be used in-store (to my knowledge). On both occasions, I was greeted within moments (literally... moments) of walking into the store. On the first occasion, I only had to wait about 4 minutes for a sales associate to help me, and on the 2nd visit, there was a sales associate available immediately. On both occasions, the associates were friendly, helpful, knowledgeable, and very efficient. Normally I am NOT ABOUT that brick-and-mortar-shopping life, but the Apple store is maybe the SINGLE exception to this rule (occasionally I will visit Ulta or Sephora in-person but that is rare these days... only for new products). If you are on the fence about whether to order online or visit an actual Apple store, I recommend visiting this Apple store in particular if you are in the general area. I have been pleasantly surprised by every interaction with them so far this year. read more

After conducting research on my own concerning my MBP's issue I consulted the Apple Genius Bar and made an appt to bring the MBP to the Woodbridge store. I was a little fearful due to the negative reviews. I scheduled the appt received email confirmation and a phone call to ensure the MBP was in hand-off condition. I did have to change the reservation by a day using their url link sent via cell sms but it exceedingly smooth. I arrived 30 minutes early with an appt time of 1145 and got myself checked in. They take the COVID health preparations seriously and that was a big plus for me. The check-in concierge honestly informed me that because I was early the technician would likely not get to me before my time. I acknowledged that I understood that and was led to the door to enter the building. I was asked if I could have my temperature taken and I gave my permission. I was then directed to the right and to stand on the fist horizontal line and a technician will be with me shortly. It is now 1120 and I'm standing first in line and two others are 6' respectively behind me and each other. They got called before me. I didn't take issue with that because as I had an 1145 appt so they, too, had an appt. An inside concierge member led me to the Genius Bar table where the technician would be with me shortly; he was working with another college student right next to me. He came to me at 1148. That was extremely close to my 1145 appt and I was happy. My technician was Patrick and although he new why I was there asked me in my own words. I understood this and we took care of the Apple program free repair of special identified MBP's with keyboard issues. Absolutely friendly, informative, and managed my expectations plus will ship the MBP to my door in 5-6 with a 90 day warranty. This would have have cost over $600. I have the receipt from Apple. Good communications, great service, knowledgeable staff, outstanding product. I'm very pleased. Patrick was my technician and I told him point blank the Woodbridge store does do well on Yelp. I informed him that today he and his team have earned 5 stars because they took care of me in the full sense of customer service. Yes, I would go back to them and yes, I heartily recommend them. Patrick's manager: Patrick deserves a Bravo Zulu as does the team waiting in the cold taking care of the COVID preventions. read more

ATTENTION!! :: this is The worst customer service by far, I never thought a company this big would be a scam and unprofessional by having a iPhone over heat less than a year. Then having to pay for the repair that was a manufacture fault. I went to the Apple store 2-3 times and got treated like a second class citizen and felt discriminated. None of the supervisors nor employed wanted to talk to me and when they did they seemed like they hated they do for a living. They wanted to ignore and leave The conversation without me even finishing my sentence which is very very disrespectful and unprofessional behavior. IF i could give them -10 star rating they would be -10000. I DO NOT RECOMMEND APPLE AT ALL. And we will be switching my family members and I to android now that they have better rates and good customer service. STAY AWAY FROM DAVID LAWSON. read more

Uncaring support people. Very slow Wi-Fi. A very bad purchase experience for a great product. The people at Apple who design and build iPhones (and their customers) deserve far better than what this store offers. read more

The worst manager and Apple store in History! This is my 5th issue at this store! Don't come!! Today I stop by the Apple Store to drop off an iPhone on Friday, February 23. When I showed up to the Apple Store I dropped off the phone they told me they'll call me once the phone is ready. I never got a notification that the phone was ready to be picked up. I returned. The same night at 6:30 PM the front door to the Apple Store was unlocked I was able to enter inside the store. And then as it has some I'm here to pick up an iPhone they told me the stores close. I'm very angry and I'm pissed off and extremely upset with Apple by the fact that the store was an up with the front doors were open in the store it was actually close I don't think it's at the cool at all to have the front doors to the store to be unlocked and the stores actually close. It's a source the front doors are open! Nobody texted me that the phone was ready! read more

Went in with two issues and had to make two separate appointments. My iPad was not charging and my apple watch was frozen and not accepting the new software updates. The technicians could not resolve either issue. They were very polite and acted like they knew what they were doing but they did not. I was told the iPad could not be fixed. Their solution was to replace the old iPad for $250 or just buy a new one. I was also told the apple watch needed to be shipped out for repairs to the tune of $330+. I came home and typed the issues into YouTube and found solution for both. iPad just needed a hard reset and now works perfectly. The apple watch was also resolved by doing a hard reset, unpairing and pairing. Now my apple watch works perfectly too. Glad I didn't listen to the technicians at the Genius Bar. read more

I was ready for a fight right from the start. Didn't happen here. Staff was over the top helpful and friendly. The showroom was clean, and all measures were in place to stop the spread of germs. Call for an appointment. Walk-ins just piss them off. read more