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    Apple - Potomac Town Center

    2.6 (173 reviews)
    Closed 11:00 am - 6:00 pm
    Updated 2 months ago

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    Dr Jason B.

    Decided to stop in this location since I was visiting friends down in Woodbridge. Upon entering. You're greeted by the security guard. A family member purchased a apple device for me as a gift and I wanted to exchange it for the cellular model. It was less than 14 days old. Despite speaking with Apple HQ via the phone prior to dropping in with them verifying the model and serials. They said everything was fine to do an exchange. But the entire visit turned out to be a massive waste of time. Also the employee that was helping me kept "OPENLY COUGHING" at the table across from me and not even covering his mouth. He was wearing a mask while coughing but still. Heavy cough too. Also this location is still doing appointments only. Despite Apple HQ saying just drop in and they'll take of it. The employees said they don't have time for purchases. But yet two apple employees spent almost 30min trying to research the receipt. Real integrityyyyyyy.... The employees were friendly. But lacking integrity really. They will tell you something which will turn out to be complete fiction. So Apple HQ lied and then the employee says well you can trade it in. Then the other employee says you CAN'T trade it in because it's the newest model. ??????? Which is it? ,lol. The overall environment was clean and they did have good ventilation. The general crowd was normal class really. Mainly adults. Also the noise level was quiet almost. Overall. I think I'll stick with my apple store near me which is Columbia. Had a good experience at the Woodbridge location when I purchased my MacBook with friends. But it seems as time goes on. The level of Customer Service goes down here. Lastly. Since the employee kept "OPENLY COUGHING" even though I'm vaccinated. I now have to waste more time getting tested thanks to the apple store now. Thanks Apple.........

    Keisha L.

    Quick in and out trip, literally!! My daughter needed another pair of headphones and since we were in the area, we stoped in to grab a pair. Tavaris was fantastic and made our transaction so quick and efficient, you forgot how crowded the store was. People were generously scattered around. His customer service was definitely what you have come to expect from Apple. Store was super clean and fully stocked. This location is an Apple in my eyes!

    Apple Store in Woodbridge

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    Page 1 of 5

    Ask the Community - Apple - Potomac Town Center

    Review Highlights - Apple - Potomac Town Center

    I usually go to the Apple location at Pentagon city mall and that location appears to only be about making a profit.

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    AT&T Store

    AT&T Store

    2.5
    (28 reviews)
    0.1 mi
    $$

    I walked into this location intending to purchase two 1TB iPhone 17 Pro Max phones, and not a…read moresingle employee acknowledged me. No "Hello," no "Welcome," no "Someone will be right with you"....nothing. I saw four employees in total. While they were assisting other customers at first, two of them finished and immediately went to their personal phones instead of greeting me. I stayed for about ten minutes to see if anyone would address me, and it never happened. Customer service is extremely important to me, and it was severely lacking here. As a result, I took my business elsewhere and purchased my phones at another location. I will not be returning, nor would I recommend it.

    The seating and everything. This is one of the worst stores that I've been into. I've been with…read moreAT&T over 20 years, and I've visited this store four times. And every time I visit this store, same level of very poor service. They don't greet you when you come in the door. They indiscriminately choose who they want to serve. There's no ticketing system. They have a horrible selection of phones. A huge store with, like, 10 phones. The staff is constantly being overturned. The manager of the entire store has got to be one of the worst that I've seen in my two decades plus experience with AT&T. I've got to have been with them at least 15 to 20 years. So I've been to stores up and down the United States, but this is by far the worst. I visited this store over four times, and I tend to be fair about these types of judgments. But by far the worst store in the AT&T chain. Yeah, and the value is just not there. They recommend the wrong programs, they don't know any of the actual programs that AT&T offers. The employees are very poorly trained. Above all, this has got to be a store that's one of the rudest stores that I've seen. We were in a store, they had almost 5-6 reps in there, not a single person greets you when you come through the door. They don't know the programs, and most people leave out of it just very angry and very very upset. So it's a disappointing experience.

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    Verizon

    Verizon

    3.0
    (4 reviews)
    0.7 mi

    After my husband's phone was lost and we exhausted all other possibilities of retrieving it, we had…read moreto get him a new phone. We were able to get the content transferred easily from his backup, but then it was time to get it set up with Verizon. We wanted to be sure we weren't messing up the cellular switch in the process, especially since we were already exhausted by the all-consuming multi-day quest that brought us to this moment. Since we were just down the street from the Apple Store, we decided to just go directly to Verizon. Upon arriving, we saw many signs inside noting that this Verizon store is a third-party approved carrier under the name Russell Cellular. As long as they could help us with the process, that sounded fine to us. Since all the employees were helping customers when we arrived, we wrote our name on the clipboard list and then took a seat. A couple minutes later, Josue welcomed us and we explained our situation. He made sure that we knew from the beginning that there would be a small fee ($40) to complete the full switchover and testing, but it was worth it to us to put this ordeal behind us. He got everything updated in the system and tested the phone to be sure the number transferred correctly. Josue asked helpful questions along the way and made sure we got everything we needed without trying to upsell us or drag out the process. It was the most pleasant experience I've ever had with Verizon! Since going to the other local location can be a mess, I would definitely want to return to this store if I ever need help with Verizon products in the future.

    Verizon used to be great. Now I can't seem to watch a YouTube video without getting paused and…read morewaiting minutes for the system to resume. Their App sucks as it doesn't provide specific data on what is wrong.

    AT&T Store

    AT&T Store

    2.0
    (3 reviews)
    1.6 mi

    My Phone Was Stolen, Order Canceled Without My Consent -- Dishonest Staff…read more On Sunday, I ordered a phone from this AT&T store (13261 Worth Ave, Woodbridge, VA). Since it wasn't in stock, it was to be shipped to the store. Today, I received confirmation emails from both AT&T and UPS stating the phone was delivered and signed for by someone named Stephanie. I went to the store around 5 PM and spoke with Sabrina, Stephanie, and Edward (the salesperson who originally helped me place the order). When I asked about my phone, they started talking to each other in Spanish. I understood enough to realize that Sabrina sold my phone to someone else. Edward even pointed to the counter and indicated that the phone was there earlier and that Sabrina had sold it. Sabrina and Stephanie then went to the back room. A few seconds later, Stephanie returned and told me there was no order for me, and claimed she didn't see my name in the system. But she never asked for my name or ID. I showed her my confirmation emails -- she dismissed them and claimed UPS didn't really deliver the phone, saying they just scan it as delivered. I told her I would wait to speak to Edward. During that time, Stephanie claimed she is the store manager, which is not true. When I finally spoke to Edward, he repeated the lie that UPS didn't deliver the package. I showed him the email again, and at that point Stephanie admitted she was the one who signed for the delivery, but insisted my phone wasn't among the items. I called AT&T customer service, and the representative was incredibly helpful. She confirmed that: UPS did deliver the phone to the store. Someone at the store sold the phone to a different customer. And most importantly: the salesgirl at the store then canceled my order without my knowledge -- clearly after selling my phone to someone else. Thankfully, AT&T blocked the phone so it can't be activated, because it is now considered stolen. Let me be clear: Stephanie lied about being the manager. They sold my phone to someone else. They canceled my order without permission. They lied to my face and tried to cover it up. These employees -- Sabrina, Stephanie, and Edward -- acted dishonestly and unethically, and should be held accountable. This store does not deserve the trust of any customer until serious action is taken. I'm posting this so others don't fall victim to the same treatment

    I had a great experience with customer satisfaction after I went and was able to get my new phone…read more The manager was very kind and helpful and answered my questions I had about my service plan and the phone I purchased.

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    Apple - Potomac Town Center - mobilephones - Updated July 2026

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