This place was formerly Saint Ann Furniture and has changed its name. I am SO disappointed in their…read morecustomer service! I was a prior customer of theirs and several of my family members because of my recommendation. I needed a little living room set for my front living space as I have two one of which already furnished. I also needed bunk beds for my children. I went into the store made my selections, was already financed. Was set to pick up the furniture the next day. I did so on a flatbed trailer with NOTHING on it but the sofas and a bunk beds. The sofas were pre wrapped by them somthere was no way to see the damage until unwrapped. Got the furniture home, began to unwrap the items and in the love seat there was a tear and deep hole in the bottom of the sofa and what looked to be an ink mark on the arm. I immediately stopped unwrapping called the store and advised of the damaged sofa. Gentleman answered and the main woman who sold it to me was not there. He advised to take photos and provided an email. I did and sent them immediately! After no response we called a few days later, at this time I have not opened my childrens bunk beds nor have I touched the damged furniture still has the remaining wrapping on it. Spoke with the lady owner she stated and began to speak really fast in that she woild reorder the furniture give her a week however she said they would NOT pay for delivery because they are paying for it to be delivered to the store??? What does that have to do with a paying customer whose furniture was damaged? I did nothing wrong and she stated she didnt either...I didnt say that she did, I wasnt beligerant speaking loud or anything to that effect Im pretty patient...So I told her if she was not going to deliver the new sofa who would pick hers up? And I advised if this was the way they do business then so be it I will never be a customer again. She stated she would throw in a rug for the trouble. A week and 3 days pass, no call from her we call her back she says the sofa is not there give another week. We call back a week later she stated it was in stock and she will call us back that night or the next day about possible delivery.Heard nothing back..Gave her a few more days then went up to the store...She was not there we left a message with the gentleman. She finally calls back this is almost week 3 later and says they will deliver Wednesday...I asked if she will still provide the rug for ALL the inconvinence? She stated no she is paying for delivery but in essence she would need to come to my house anyhow to pick up her damaged item right!? Finanace company did not like how it was being handled and explained if I had any issue to call them back as they had to push my first payment back because I had not received all my product. I skipped several places that would except the financing I had but I came here because I had good experience in the past. NEVER AGAIN...Once they sale you something they have no consideration of customer service or customer retention. I can hope that my furniture will be here wednesday and it is NOT the showroom floor set that she offered me. I dont want to pay for furniture that people had sat on etc. I was ok.with patiently waiting for the other furniture to come in...In three weeks we had NO communication from the store.on status we had to continue calling and FINALLY going up there because of the lack of them communicating to us, their customers. Finally after visiting the store the next day we got a call. I will update review if anything miraculous changes otherwise I would NOT recommed anylonger on the fact that customer service is big with me and showing empathy toward the situation, and COMMUNICATING WHERE MY FURNITURE WAS AT. ..None of which were shown. I thought they were good people obviously not. ..Money is first and foremost with this place. ***Update*** Sofa was delivered in a beat up minivan by her family members. They were nice and set up the sofa, however, took photos of the larger couch stating and I quote "You could not have damaged this sofa, because you got the bigger sofa in without damage. Can I take a photo of the non damaged sofa?" I guess they really thought we damaged the sofa.. Needless to say she did NOT pay professional movers, and of course I did NOT get the rug she said she would throw in. Never again!

I love the service and delivery. I had a way better experience with them than I did Ashley…read morefurniture. This will forever be my furniture go to!

We got a recliner. It's okay. It seems that most of the service technicians don't have a clue…read more Except for the last one. Trying to resolve a problem for over two months. The technician for today never showed up, but lied to his supervisor that he left here a half hour ago. No missed calls, texts, emails, and nothing on my ring camera. So now we have to wait a couple of weeks for the next available appointment. It took me over an hour between chatting and phone calls to accomplish this. When I called, I had two hangups. Had to call a third time. I now have a headache from all of this nonsense. The sales department is great, but the service dept. is as bad as it can possibly be. I don't know if I would ever purchase anything from Bob's again.

I regularly purchase furniture for rental properties and have never had such a frustrating delivery…read moreexperience as I did with Bob's in St. Ann, MO. On the second attempt to deliver, I clearly requested an hour's notice since I don't live at the property. Instead, I received a text less than 15 minutes before their arrival at 8:30 a.m. -- no consideration or proactive communication. They knew the day before that I was the second stop and could have easily notified me sooner. There was zero mention that someone had to be physically present at the property -- not in the store, not in the confirmation email, and not in any of the text messages. I even had a door code ready and was available by phone, but that wasn't acceptable to them either. The communication failures at every stage -- in-store, via text, and during delivery coordination -- were unacceptable. This will be the last time I purchase from Bob's. If you value clear communication and reliable delivery, I'd recommend looking elsewhere.

When you move from a 990 square foot house to a 2100 square foot house, you need a lot of new…read morefurniture. To fill all of this extra space, it was a no-brainer for me to come back to NFHF. Especially now, since I had moved to the Alton area, it was a logical choice. I'll be honest, I did shop some of the local chains, but they could not match the quality and prices I found here at NFHF. When I moved to Godfrey, I gained a great room, formal dining room, breakfast nook and a second bedroom. So you can see why I needed lots of furniture. The entire staff knew me by the time I was done with all my selections. I'd get dimensions and go home to measure, making sure it would fit. Then I'd take pictures to text to friends and family, to help when I could not decide between two items. All the staff was so patient and helpful with me. I could not have asked for any better customer service. Here's a breakdown on what I purchased: Dinning Room - A bar cabinet and Sideboard Great Room - Sofa, Coffee Table and Comfy Chair Breakfast Nook - Drop-leaf Table and Two Chairs My Bedroom - Nightstand to Match my Bedroom Set I bought 10 years ago. Second Bedroom - Wood & Iron Bed-frame - Queen Size Front Porch - Unfinished Chair to paint orange Having a larger bedroom in the master suite, I was excited to see that they still offered the same set that I purchased 10 years ago. I was able to finally purchase the nightstand. It was a wise move to select a traditional style that stays in fashion in home furnishings. All my guest who have visited my new home, love my new Bar Cabinet. They all comment how unique and different it is from the regular bars you see at other major retailers. What has blown most of my guest away the most is the upholstered items I purchased. My friends and family from the Alton area had no idea, that NFHF had upholstered items, they just knew them for their quality wood furniture. One of them has gone in and purchased a sofa for themselves. My personal favorite items that I purchased are the drop-leaf table and chairs for the breakfast nook and the chair I bought for the front porch. I love relaxing in my breakfast nook and the orange chair on the front porch, is a great eye-catcher for people to find my new home. If you are in need of quality solid wood furniture or some upholstered items, I recommend checking this place out. New Frontier Home Furnishings has made my new house a home.

Was looking for a floor lamp. Visited a cpl local furniture stores only to be told they don't sell…read morelamps. Walked in to this store, and immediately I liked it. Was able to find a floor lamp in no time. They offer a lot of beautiful furniture and furnishings. Service was great, their store layout was nice. Shop local.

Mark was very friendly and helpful. We loved his engaging personality and how comfortable he made…read morethe furniture shopping process for us.

Great service, great prices, overall great experience, they have a wide selection of Ashley…read moreFurniture, usually arrives quicker than Ashley Homestore because it comes from a different Ashley warehouse

If I could leave ZERO STARS, I would. This company is a scam…read more I ordered nearly $11,000.00 worth of cabinets from them. Months later, I inspect them and find nearly 75% of them to be damaged or defective in quality, fit, and craftsmanship. Cabinets were split, cracked, leaning of kilter, separated, uneven, scratched, dinged, missing paint, and everything else you could imagine. It looked like a drunk sailor assembled these. They tried to deny my warranty claim and said it was the shipping company's fault for the damage. They also tried to deny my claim because I didn't let them know within 30 days, even though this was a lifetime warranty issue. We argued back and forth and they finally sent me a shipment of replacement parts. Yes, PARTS. Not new cabinets, just bits and pieces of cabinets that I would have to swap myself. The new order came with tons of boxes. I inspected the new shipment and found nearly every item to be defective. Scratches, dents, dings, missing paint, corners not properly rounded, edges not straight. You name it. We went rounds again and they sent a new shipment. This time they claimed they would be inspected thoroughly before being shipped out. I waited months again until the replacements came. Again, they were in miserable condition. I found multiple flaws on every single piece. Dust and contaminants under the paint, scratches, missing paint, dings, uneven coating. The quality of these cabinets is a joke. I said I wanted a refund and to give their cabinets back. They refused and offered me $400.00 to keep them and not send replacements parts. I'm furious at this point. I refused that offer and they offered me $2000.00 to keep them and not ship replacements. I refused that too. I am now in the process of retaining an attorney and filing suit against them for my warranty issues! Please do not give your money to this company. I sacrificed to pay cash for these cabinets that were advertised as beautiful quality, but they are a scam. I have pictures documented to prove all of this and will take them to court. Save your money. Go to a reputable company other than the Home Depot.

We bought a cage ceiling fan that I loved in 2020. The fan blades portion is like a pedestal fan,…read morenot like the typical ceiling fan blades. It wasn't cheap and I would have expected it to last. While it does have a lifetime motor warranty, the components are only covered for 2 years. Fast forward to earlier this week, the fan blades split in half, turned a bulb to shards and damaged the wall. Don't bother calling the company, the blade isn't offered as a replacement part, I was told to go buy a new fan. I did notice newer versions are caged in on the sides now. They warranty the motor for life but you can't replace the $12 blade? Go buy a new one? Plus the possibility for potential injury. I did figure out a blade from a pedestal fan will fit and will be installing chicken wire around the sides, which will fit in fine with my old farmhouse.

Will never order anything off of a Crate & Barrel wedding registry again! Since it's an hour round…read moretrip drive to the store I paid an extra $9 for delivery. It arrived broken. So I had to drive there anyway only to find that the item wasn't in stock and had to be re-ordered. But then the manager told me that there was a pretty good chance it would arrive broken again since they've had a lot of trouble with deliveries. So why does Crate & Barrel continue to offer delivery service to their customers if they know there's a good chance that items will arrive broken? Until they work out their shopping issues or find another provider, I feel like they should just note on their site that shipping isn't available on fragile items. So now I have to drive 2 hours to pick up an item that I paid to be delivered. I understand this is not the fault of the staff at the store but it's pretty disingenuous of Crate & Barrel to offer a service to customers KNOWING there's a good chance it will be unsatisfactory. Just saying . . . UPDATE--Crate & Barrel did later refund my shipping costs, which I appreciate, but other customers should beware when ordering fragile items to be shipped!