We had an extremely disappointing experience with this dealership…read more My husband purchased a 2007 Mini Cooper on July 11, 2026. After leaving the dealership, he only made it about 2 miles before smoke started coming from the vehicle and he lost electrical power. He was able to get the vehicle home, but due to the issues that occurred, we had the vehicle transported by car trailer to a Mini dealership in Naperville for a full diagnostic inspection. The vehicle was at the Mini dealership by July 14, 2026, where a full diagnostic report documented extensive issues and estimated repairs that far exceeded the value of the vehicle. When we contacted the dealership, we expected professionalism and a willingness to discuss what had happened. Instead, our concerns were dismissed. The staff showed little interest in hearing about the problems we experienced. During my conversation with the owner, rather than focusing on resolving the issue, the conversation became argumentative. I was accused of being vulgar during the discussion, which I do not believe was an accurate representation of my behavior. The owner ultimately ended the conversation by hanging up instead of working toward a resolution. To make matters worse, one of the dealership's employees publicly posted false and personal statements about me on Facebook after we raised concerns about our experience. Rather than addressing a legitimate customer complaint, an employee chose to publicly attack a customer who was trying to address a serious issue. That behavior was unprofessional and unacceptable. We attempted to resolve this matter directly before filing complaints with the appropriate agencies. Based on our experience, we cannot recommend doing business here. Customers deserve honesty, professionalism, and respect, especially when a serious problem occurs almost immediately after purchasing a vehicle.

UPDATE: After…read moresharing our experience, I was contacted by the owner, Bob Oltean. He called me and asked me to explain what happened. I explained the situation again, my husband test drove the vehicle, purchased it, and within about 2 miles of leaving the lot, the vehicle began smoking. It was later inspected by specialized mechanics who determined the electrical unit had caught fire and melted. I was very clear that I was not making accusations. I simply stated that I do not know what happened between the test drive and when the paperwork was signed and the vehicle left the dealership. I was trying to have a conversation and understand how this situation could happen. Unfortunately, the conversation quickly became disrespectful. I was told I was "making accusations," and the owner ended the call by hanging up on me. The most disappointing part of this experience has been the lack of customer care and willingness to have a respectful conversation. A customer who has just experienced a major issue with a vehicle shortly after purchase deserves to be heard, not dismissed. This has been our personal experience. I encourage anyone considering purchasing from this dealership to do their research and make sure they feel confident before making a decision. Again to each thier own but I wouldn't recommend purchasing from any of his businesses. ~jaqulyn thomas~

I bought a 2019 Chevy Equinox from this dealership. They told me "if anything breaks in 30 days to…read morebring it in and they would fix it". 2 weeks after buying this the check engine light comes on, I call them tell them the engine light came on and I need it looked at. I set up an appointment for today (01-07-26) at 1 pm. Then my husband and I took it to auto zone. They said it was throwing code p1101. Today the car people told me its the throttle body and oh yeah its going to be $667.08.... I HAVEN'T EVEN MADE MY FIRST PAYMENT!!!!!!! DO NOT COME HERE!

They will sell you a broken car, then blame you ,ignore you for almost a month and end up making…read moreyou pay to fix a car you never broke all while making sure you lie to your finance company so they get paid but you get no car for over a month

This car dealership specializes in harassment. I've been in sales throughout my career, and these…read morepeople take their sales tactics to a whole other level. I simply called to see if they still had a van I saw online, and they kept calling me to try to set up appointments to see the van, even even though I clearly said after the first call that I did not know when I would able to come in. But they kept pushing to contact me and set up an appointment. I received multiple automated and personal texts, even though I opted out of the first automated one. Still continued to receive them. And I have received texts, calls, and voicemails from 2 sales representatives for the past 3 days. They do NOT take no for an answer, and they do not get the hint. Even after I called to tell them I was reporting them if they contacted me again, the guy called me right back and texted me to ask when I would be available to see the van. Are you kidding me? Yeah, don't waste your time going to this business, unless you like getting chased.

Don't take you vehicle to this place. I took my 2019 Jeep under 60,000 miles and got home after…read morethey said they fixed was leaking oil and took back they said fixed again then took to another dealership and they said I need new engine. Called Jim Zarns the Manager which is arrogant and rude and stated they did nothing wrong. Beware is all I can say because in the last month after we have told everyone what is going on more and more stories people have told us of Courtesy doing this to people. We have contacted an attorney now that the other dealership is fixing under the warranty that Courtesy should have. I don't want this to happen to anyone else!!!!!

This car dealership specializes in harassment. I've been in sales throughout my career, and these…read morepeople take their sales tactics to a whole other level. I simply called to see if they still had a van I saw online, and they kept calling me to try to set up appointments to see the van, even even though I clearly said after the first call that I did not know when I would able to come in. But they kept pushing to contact me and set up an appointment. I received multiple automated and personal texts, even though I opted out of the first automated one. Still continued to receive them. And I have received texts, calls, and voicemails from 2 sales representatives for the past 3 days. They do NOT take no for an answer, and they do not get the hint. Even after I called to tell them I was reporting them if they contacted me again, the guy called me right back and texted me to ask when I would be available to see the van. Are you kidding me? Yeah, don't waste your time going to this business, unless you like getting chased.

Ford has decided to open up essential employee for a free oil change and tire rotation " the works…read morepackage " Had a great visit with the Service team at Courtesy Ford. Always a pleasure seeing everyone . Thanks as always We Love our Explorer