Great service from asking if the vehicle was available to walking out the door with the key. Derek, Bryan, and Katelyn go above and beyond!

Great car buying experience. Made a phone call and got my car deliverered to my front door

Excellent, I like Stephen Ybarra for his effort to find me a lowest rates lender. I really appreciate it.. Great Job.

These people are worthless wreck a 2025 platinum plus x tremor when all was needed was an oil change and tire rotation

it started out great. all the information they sent me about the 2025 3500 gas dually should $62,000 and the 2026 was $67,000 everything was done remotely. Keep asking for a copy of the paperwork and was told would be sent to me. Never received them. Text the salesman and he emailed me a copy and when I looked over it the increase the price to $70,000. a course all the links they sent me with the cost of the truck are no longer available. I can tell you I would have NERVER paid $70,000 for this 2025 truck. They are not trustworthy and IDO NOT recommend them to anyone. Everyone I told they were great I have corrected that misstate. I am completely lost for words that there is no longer any integrity / trust left in this once great country. So in my book the stole $8000 from him. Hope they enjoyed it. read more

I have purchased numerous vehicles from this dealership. Last year there was a discrepancy of $2000 dollars on a trade in value. I was told it would be made up to me on next purchase. I ordered a 2024 King Ranch. At which time I gave them a deposit. The truck came in and the numbers that were presented were unacceptable. The salesperson said my deposit will not be refunded. After numerous attempts to speak with a manager my calls have yet to be returned. Very unprofessional behavior Will tell everyone to avoid doing business with them. read more

Buyer beware. 20k markup on a vehicle. Horrible GM who refused to provide me his supervisors name. Horrible business practices.

Steve Ybarra was great to work with. thanks for all the help and great conversation! great to do business with.

I got a low tire warning on all 4 of my tires on my Lincoln suddenly while driving down 287. Couldn't locate a working air station so I went to Vernon Ford on a Saturday afternoon- the service manager had someone fill all of my tires right away and would not accept any payment. Great service and everyone who helped me was super nice. Highly recommended! read more

My wife and myself were looking for a car we found one at Vernon Auto Group that we liked. We contacted Deiter Brannon a salesperson at the dealership and told him what car we were interested in. The car was at a sister dealership and he contacted them and was informed it was available. He told us we were good to go. And that he had a driver heading to pick it up. About 40 minutes later I received a call that the car had been sold. I was not happy with that but they started looking for another car that fit our needs . With not much luck. There was a car at their lot that was a Little expensive but worked a deal with us that we could not turn down. Thank you Deiter Brannon and Vernon Auto Group. read more

This is the WORST place to buy a vehicle from. They have terrible customer service and are very rude. We bought a dodge 2020 pickup and it has broke down on us 4 times! We bought this truck two months ago and have had the worst time with it we paid a lot of money for this truck and they don't want to help pay for anything. Ryan your business is awful! read more

Chris Dunson, of Vernon Auto Group cancels 2023 Raptor R (VIN 1FTFW1RJ7PFA96839) the day that the vehicle arrives at his dealership after I placed a deposit and waited over one year for the vehicle to arrive. Chris cancels the sale by e-mail! Chris will not respond to me, I have not received my deposit back and he already sold the vehicle. Below are email interactions: From: Chris Dunson U23967836@app.autoraptor.com Sent: Wednesday, August 30, 2023 3:37 PM To: Mr. Fry Subject: Re: Bryan with Vernon Auto Group. Mr. Fry, This address is to a My Montana LLC Vehicle registration. I am not able to do this. The deposit given will be refunded and I we will not be able to continue this sale. Chris Dunson General Manager Vernon Auto Group 940-225-2605 www.vernonautogroup.com bryan.dunson@sonicautomotive.com MY REPLY: From: Mr. Fry Sent: Wednesday, August 30, 2023 3:51 PM To: Chris Dunson U23967836@app.autoraptor.com Subject: Re: Bryan with Vernon Auto Group. Chris Dunson, I placed a deposit and ordered the 2023 Raptor R VIN 1FTFW1RJ7PFA96839 in July of 2022. Waiting over one year for the vehicle to arrive to Vernon Auto Group 3701 US-287, Vernon, TX 76384. On Wednesday, August 30, 2023, the vehicle arrived at Vernon Auto Group, and I was told Vernon Auto Group is refusing to sell me the vehicle, even though I was paying all cash. I was in contact over 30 times with Vernon Auto Group from when I placed the deposit and ordered the vehicle. I completed the build sheet with your sales personnel, I made a deposit, and sent all of my personal information for the order only to have Vernon Auto Group back out on the sale the day the 2023 Raptor R arrived at your dealership, Vernon Auto Group! I would not be upset if this was just a normal vehicle. However, I spent days trying to find an allocation for the Raptor R and waited over a year for the vehicle to arrive at Vernon Auto Group. The purchase was always going to be through an LLC in Montana and there was full disclosure from the beginning. This is bad business. How is Vernon Auto Group going to make this right? Mr. Fry MY REPLY AFTER CHRIS DUNSON DID NOT RESPOND AND HAS MY $$$ From: Mr. Fry Sent: Friday, September 1, 2023 12:00 PM To: Chris Dunson U23967836@app.autoraptor.com Subject: Re: Bryan with Vernon Auto Group. Chris Dunson, I am completely shocked about the unscrupulous business practices of Vernon Auto Group (3701 US-287, Vernon, TX 76384 Phone 940 552-2555). Your "team" at Vernon Auto Group helped me build the 2023 Ford Raptor R VIN 1FTFW1RJ7PFA96839, took my deposit, I waited over 1 year for the vehicle to arrive at your dealership, and then you personally, cancel the sale the same day that the truck arrives! To make matters worse, Chris, you don't call me to cancel the sale; you simply send an email saying that the sale is cancelled. Chris, you have not replied to my email, you have not called me, you already sold the 2023 Raptor R 1FTFW1RJ7PFA96839 to someone else, and have not even refunded my deposit placed over a year ago! I'm completely shocked that Ford Motor Corp. lets Vernon Auto Group represent the Ford name. Chris how are you going to correct your and Vernon Auto Group's unethical business practices and make this right? Mr. Fry read more

Super deal and easy transaction! I'm sure glad we stumbled onto Vernon Auto Group while searching for just the right RAM truck. We do not live in TX so I was reluctant about an out of state purchase. The deal was super easy to negotiate and the truck was delivered to our door! I highly recommend Jr Cavillo as a salesman. read more

I bought a Ford Fiesta for work traveling. David Foster was a huge help . Traveling from Dallas ; he got all my info over the phone & processed my application before arrival . It was fast , efficient & extremely friendly service from their entire team . Will be back for my next vehicle need. read more

Vernon Auto Group - 2019 Ford Fiesta Hatchback - Car Dealers Near Me - Vernon, Texas

I had to bring my truck here because I needed a key programmed to get it to start. Being the closest dealership to me. I called and they said they could do it Monday and have it ready. I had it towed it there. Well 3 weeks later they said they hadn't even looked at it. Waiting another week I called and they still hadn't looked at it. When I told the service lady that was more than enough time to even look at it she hung up on me. I wound up have it towed 45 miles away and had it done in less than a week. read more

We took our car here thinking we could get the service completed faster that the ford in our town of Wichita Falls. Here we are into month 3 and we still have no fixed car and they don't even call to let you know what's going on ... you have to call or they will not make you a priority read more

Brandon was very patient, courteous, and friendly. The best experience buying a new car ever! I let Brandon know what I wanted and my price range. He brought it, and out I drove in my new Colorado! Thank you Brandon!! read more

Vernon Auto Group - Proud owner of a 2016 Colorado - Car Dealers Near Me - Vernon, Texas

Worst experience working with a dealership. Inept would be an understatement. While finishing financing, they sold the vehicle out from under me because my salesperson Rodney Moore failed to handle things properly. And of course, I had to learn on my own when my salesperson and sales managers ghosted me after they found out this had occurred. A bunch of cowards in Vernon Texas. Offered no apologies for this occurring, made it out to be my fault for not securing it with a deposit before I started the purchase process. So remember folks, if you choose to buy here, you have to be the first person to put down $500 before you even start the purchase process at Vernon Auto Group... They use timestamps. Avoid using Rodney Moore unless you like half-assed. I was a repeat customer, never again will they get my business. They don't care, and the general sales manager Kyle even told me so. read more

Not only once but twice within 5 years I was so fooled as a consumer by this company and their so called outstanding customer service. Had to beg someone to come out to talk to us. Then we were promised a call back on Monday to follow up on questions etc and have not heard one thing. They will not answer the phone or return emails. Apparently, they prefer to do everything online. Don't you dare show up and expect to purchase a vehicle while you're there. I went the following week to a traditional dealership and was helped with follow up and actual customer service. I will pay $500 bucks more for a pleasant experience with communication. read more

I wouldn't go so far as to say I wouldn't recommend them, but you do need to be careful when dealing with Vernon Auto Group. I was given a quote including rebates and 0% financing on a new truck last week. I was assured that the price was correct pending my trade-in value. They ran my credit to see if I qualified for the zero percent and only after they made a hard inquiry on my credit report did I receive a call telling me that the salesman was informed that he could not give me the rebates AND the 0% financing as I was quoted. As you can imagine, losing a $5,000 rebate is a dealbreaker. So, be careful. I relied on their honesty and up front pricing that they advertise so hard and a quote when I gave them permission to run my credit, only to be screwed over by an inexperienced salesman. read more

Service on my Ram was horrible. I have new ram squeaky belts they said they fixed it with a new pulley . Wrong it's worse they can't hear it the mechanic said . The lady that wrote ticket can . Took it back twice no repair . Reported it to owner he said he would coach them on customer service . I guess he did because when u tried to make an appointment they said the managers says you can't bring your truck back till you get a second opinion . I reported this to the owner no response. I will not be buying any product from Vernon Auto Group you sales was fine but a bad experience too , service in Ram was Bad . read more

These guys and ladies are All-Stars in their field! You tell them what you need and want, they deliver!! Jr Cavillo & Kay Lynn Rodriquez were awesome to work with & got us everything deal possible on our new 3500 Ram! We've bought multiple vehicles from Vernon Auto Group and we will buy many more Tell Jr. that the Dickerson's sent you. read more

Amazing customer service! No BS car dealership. JR included as many rebates towards the bottom line. I did not even have to ask him to add them. He arranged a driver to deliver our new Ram 1500 Eco diesel (3 hours away) directly from the dealership and pick up our trade in. I highly recommend this dealership. After dealing with so many sleazy car salesman I truly appreciated the straightforward no nonsense approach it was extremely refreshing. Everything from the financial aspect, sales, customer service and trade-in was smooth and easy. read more

The "Warranty Forever" (www.mywarrantyforever.com) Is basically worthless. The insurance company requires pre authorization even for an oil change at any ford dealer. The contract is designed so that most users will fail to meet the written obligations at some point which will void the warranty. This is how they make their money - finding a way not to cover your vehicle. Do not let the offer of this warranty be the deciding factor in your purchase. read more

Dane at Vernon Auto Group made buying my new vehicle as easy and painless and a purchase on Amazon. There was no pressure to purchase the vehicle, no harassing call backs but when i needed his help he was always there. I tell everyone that is interested in purchasing a new vehicle about my experience. I will never buy a new vehicle from another dealership again. read more

We have been loyal customers and bought two cars from them several years ago. However, when you try to call the Ford service department, they never answer, ever. One of our cars had a recall and we finally had to show up there and drop the car off to get it replaced. I have tried calling the main number and you leave a number and they never call back. I don't know what has happened to them. They used to be top notch. Very disappointing. read more

A++++. Had to drive an hour and a half to find a dealer who would dk as advertised. I had been looking for two weeks for a new vehicle. Within 3 hours of contacting them, I was sitting in my new jeep. Vehicle was everything as advertised and more. Jr was great. Worked with me over the phone as I was driving to the dealership. Spent about an hour actually at the dealership. You need a vehicle, see Jr Cavillo read more

Pro:Jr was very helpful. He set up all the paperwork and quote over email . He made it easy for me to drive down and get it . Since the truck was dirty he got me check for 75.00 to get it cleaned where I live. Pro: can't beat the price Con: when I got to the dealership the truck I wanted was at the other lot and when he brought it over it was scratched up and inside had a stain so I had to pick another vehicle. He knew a week in advance I was coming down so you with think he would of had the truck checked out and detailed . I had a better buying experience with the first truck I bought from them . This time was a little weak in their part . read more

Tried to pick up a new Dodge truck this morning only to find out that the internet price was wrong...... I was under the impression this was one of the largest internet dealerships in the nation...... Either way very disappointed with what I found on the internet and what they told me this morning for breakfast. Apparently they wanted $40,000 for this, but the internet price says 28,000...I'd be more than happy to buy one if they would advertise the actual price. I understand this is a mess up but you might honor what you advertise? What do I know I'm just a customer ? I guess the dealership could always call me and make this right and honor their advertisement? read more

Vernon Auto Group - They told me the internet price was wrong.. good thing y'all post these on the internet... FYI call before you waste your time like I did!! - Car Dealers Near Me - Vernon, Texas

These guys make car buying a smooth process from start to finish. Most people dread shopping for cars, including me. When I found these guys it almost seemed to good to be true. Great price, great service and the lifetime powertrain warranty is awesome too. Drove three hours from Dallas to make a deal with these guys and it was worth it. Also, they were able to value and appraise my trade over the phone, at higher values than KBB and two other Dallas dealers. Scott Young was my salesman, and he was very helpful. He and the finance team stayed late to finish the deal. Finance process so easy, no last minute games, no pressure to buy other options and packages like ive experienced so many times before. I couldn't recommend them more highly. Wish they would bring some of their business practices to DFW, they would crush the entrenched guys there. Thanks vernon auto group, love my new F150 Lariat!! read more

We went to buy a truck here. Called ahead and took a pre-approval letter from bank. After 5 hours, we finally signed all the paperwork. Gave them our trade in title but told them we were not planning to give a good review because of all the wasted time. They sent us outside to wait for truck. The sales mgr, Ralph Arteaga then comes out and says they don't do deals if the person is not going to give a good review and says he cancelled the transaction and is giving us our keys back. We were shocked and tried to talk but they refused to give us our keys. I've contacted Ford. read more

I purchased a new Ram truck from Junior in June of 2020. I don't enjoy the car buying process, but this was a no-hassle experience. Junior and everyone at Vernon jumped through hoops to make sure everything went smooth. Good people. I'll be back. read more

Found a new truck I liked on their website. After a few short calls (less than 5 minutes each) with Jr. we had a deal. They made a good offer for my trade and got the price where I needed it for my budget. They had the bed liner sprayed that day and delivered the next (173 miles to Fort Worth). I can't stress enough how easy they made this purchase and I feel like I got the best deal possible. read more

The Next Evolution in Vehicle Buying, absolutely worst experience. I responded to there online ad, for a 2020 REBEL. I ask for a copy of the monrony/window sticker and pictures, I received multiple pictures, (no monrony). It was the vehicle that I wanted so I proceeded with the purchase process. Clearly not "The Next Evolution in Buying" but it was the vehicle I wanted so I continued through the nightmare of negotiations. When it came time for the delivery, It Was Not the Vehicle in the pictures sent to me. Was told if I wanted the vehicle in the pictures, would cost additional $3000.00. Very deceptive sales, sales manager and finance department. I asked to talk with the GM, Dan Gomillion but was refused. "The Next Evolution In Vehicle Buying", I hope Not. read more

Vernon Auto Group has great customer service, and will work out anything you need to leave with the vehicle that day. Great options for delivery, etc. (Whatever fits your situation). See Dane Townson, he was very helpful when I purchased my new vehicle. Also this dealer offers a lifetime powertrain warranty, as long as you keep up with the recommended service with any Ford service location. This is a great plus. Thanks read more

watch out for that warranty they offer. That was the selling point with me. Everything was fine until I didn't drive my vehicle much for 7 months (second car). I finally hit the 3,000 miles for the oil change. I called in to obtain the preapproval code from the warranty company. Oh sorry, your warranty has been voided because it's longer than 6 months from your last oil change. I never heard that kicker and only focused on the every 3,000 mile service. I'm the type of person that documents everything never misses my 3,000 mile service and has a very detailed records because I plan to keep the vehicle forever. I like to get my dollars worth from a warranty like this. If the warranty is the selling point for you then I would look elsewhere. If you read around the internet you will also see that the warranty company has a bad history of paying on warranty issues. They love to turn down the claims because of one reason or another. If you don't believe me then type in warranty forever and the truth will be told. read more

Dealer doesnt stand behind what they sell. They would rather pass the buck saying the vehicle was like that when they got it and they cant do anything about it. You can always do somethong about it! read more

I just recently traded in my car and bought a new vehicle through Vernon Auto Group and it was the most pleasant experience I could have hoped for! Darien Williams (my salesman) was EXTREMELY helpful and, since I lived out of town, kept me updated throughout the buying process where I stood. I have WAY less than perfect credit but despite that, still was able to get me in the vehicle I wanted at a price I could afford. I have bought many cars throughout the years and this was hands down the best experience I've ever had. The finance manager was very pleasant as well and even let my 7 year old son play with a car he had on his desk when I went in to sign paperwork. If you're in the market for another vehicle, this is the place to go! read more

1/13/14- We made contact with Vernon Auto Group about the purchase of a new vehicle. We received a reply back the same day. 1/13/14- Again same day we were told that the vehicles sold on the lot were not California emissions certified. So we inquired about placing a special order for California emissions (no extra charge) on the vehicle. *You see we got the auto groups name from a gentleman in California who had picked up his truck from there and had nothing but great things to say.* 1/14/14- We were informed that we could go online thru "Build my Ford" and build the vehicle to the exact specifics we wanted and that Vernon could price order units aggressively. 1/15/14 - We received verification again that once we built the vehicle to our specs we would be given an invoice price. 1/16/14 - Eager to earn our business Vernon contacted us to ask if there was any questions we had and to follow up on our build sheet status. 1/16/14- we replied with some follow on questions to which they answered. 1/16/14- We SUPPLIED our build sheet to Vernon Ford as well as sent an email to confirm and address our time line of when we would take delivery of said vehicle. 1/16/14- Vernon CONFIRMED receipt of the build sheet and turned into the inventory manager. 1/18/14- We received an email to confirm if what was on the build sheet was correct. 1/18/14- We confirmed. 1/20/14 - We were NOW told we need to put down a deposit and fill out an application in order to place the order. 1/20/14 - We replied with "We are financing thru our credit union and have no issue with the deposit." 1/21/14- We received an email saying the vehicle will be able to be ordered they are just waiting for the inventory manager, as well as told they were going to send a copy of the build sheet on the 22nd for us to sign. 1/21/14- Vernon asked for a copy of our pre-approval letter from the credit union. 1/22/14 - We confirmed our pre-approval letter from Credit union and faxed a copy to Vernon Auto Group. (letting them know that it is good for 45 days. Vernon had let us know in a prior email that is the time line for the vehicle to be built as well). So now we are on a time crunch. 1/23/14- We had to contact Vernon Auto group to confirm they received our fax of the pre-approved credit union letter and as to whether the inventory manager had returned. 1/23/14- They replied with yes they did receive it, but inventory manager was still out so the owner was going to be working on getting the vehicle built 1/24/14- We received an email stating that now the PRESIDENT of VERNON AUTO GROUP was working the build of our Ford. Orders are accepted on Tuesday and we should know something by Monday. 1/27/14- Late Monday afternoon we contact Vernon to see how things were shaping up as the next day is TUESDAY which we know is the supposed "ORDER DATE". 1/27/14 - We were told there is a call into "Colin" to see where he is on the build. As soon as he lets them know where he is on the build we will be contacted. 1/28/14- LATE TUESDAY AFTERNOON - SUPPOSED ORDER DATE- we receive email stating: "Colin has put in a call to our representative at Ford to verify we can place your order. He is looking into it and will let us know as soon as he knows anything." SO our order by Tuesday date has come and gone. We're on a time line of 45 days which now looks like we're not going to make. And our question is "Why did it take 7 days from the initial reply of "we can order your vehicle to now, we need to call our rep and make sure"????!?!?!? " We are highly DISAPPOINTED and FRUSTRATED to say the least! Especially when they state they provide the easiest, most efficient and enjoyable buying and ownership experience ANYWHERE! A reputable business would NOT treat customers like this EVER! We will update if any corrections are made to this dispairing discrepancy. read more

I was misled about my warranty during the buying process and did not realize it until I spoke to a friend who had also purchased his vehicle from Vernon Auto Group. The warranty is the reason that I purchased from Vernon in the first place! I contacted several people at Vernon hoping to get the situation remedied. After a few e-mails and calls and promises to 'get this taken care of', all involved parties stopped replying to emails, answering phone calls, or returning messages. I realize now that I made a horrible decision by purchasing at Vernon Auto Group. I would not recommend anyone else make the same poor choice. read more