I've been coming to Drybar for years, both when I lived in Austin and after moving to San Antonio,…read moreand overall my experience has been pretty mixed -- which is why I'm giving it a middle-of-the-road rating. When it's good, it's really good. There are a few stylists here who are absolute gems and consistently do an amazing job. The problem is that because they're so good, they're also very hard to book since everyone tries to reserve them. The bigger issue is consistency. There seems to be a high turnover with stylists, so sometimes you get someone very experienced and other times it feels like you might be with someone who just got their license recently. Because of that, the quality of the blowout can be a bit hit or miss. Timing can also be stressful. They're very strict if a client is late, but in my experience appointments often start late on their end. Many times I've had to wait 5-10 minutes past my appointment time, and occasionally it's been 30-45 minutes, which can be tough if you're getting ready for an event. I also have curly hair (not coarse, just curly), and if a stylist isn't comfortable working with that texture, what should be a normal appointment can turn into a much longer session -- sometimes up to an hour and a half. That said, for the price point it can still be a convenient option, especially since there aren't many direct competitors offering the same type of service. I've had my membership twice over the years and used it frequently. However, after thinking about it, I recently decided to cancel my membership. I've enjoyed many visits here and there are definitely talented stylists, but the inconsistency and timing issues ultimately made it harder to rely on regularly.

I had a very disappointing experience at this Drybar location. I drove 30 minutes to get there, but…read morethe GPS kept taking me to a Pilates studio nearby, making it hard to find. I actually arrived at the mall 15 minutes before my appointment, but I got lost trying to locate the salon and spent that time calling the store repeatedly and no one ever answered the phone. When I finally found the place, the check-in staff was rude and told me that because I was 11 minutes late(1 minute over the grace period), I could only get a dry style instead of the wash and blowout I had booked. I came specifically for the full service, so this was very frustrating. I even suggested removing the scalp massage so there would be time for my wash and blowout, but it was clear the staff hadn't even reviewed my booking or its details. On top of that, I had requested purple shampoo and conditioner since I had just colored my hair, but that was ignored. The person who washed my hair didn't do it properly, my scalp wasn't even fully wet. The stylist was clearly inexperienced and did not deliver the style I wanted. Overall, the experience felt rushed, unprofessional, and poorly handled. I never write negative reviews, but this experience was bad enough that I felt I had to. This location needs better training and customer service if they want to keep clients coming back.

If you ever need an updo, Gabi is your girl! Twice now I have made appointment with her and she's…read morecreated stunning updos for me! I got compliments all night!

I've been coming here to see Alexis for ultrasonic facials for several years. She's always great…read moreand I use several of their skincare products. Kylie at the front desk is super helpful and friendly also! You won't be disappointed at skin rejuvenation.

I really enjoyed getting my hair cut here! I don't get my hair cut often, so it's a treat when I…read morefinally do. Jamie took off over 10 inches of my thick, straight Asian hair and did a fantastic job of it. Jamie was really personable and knowledgeable, kindly advising me on a good length for me/my face (I foolishly went a little shorter but she followed my directive anyways). She helped me pick between layers vs texture (cause I didn't know the difference). I walked out feeling like a million bucks and a pound or two lighter! The salon was beautiful and spacious too. Really nicely kept!

I was referred to Jamie at K Charles by a lady I met while shopping recently…read more Jamie gave me a beautiful, stunning pixie haircut today. Just what I wanted with lots...LOTS of texturizing which I requested (I need it for my thick hair to get that awesome pixie look). Jamie is a fantastic stylist and spent time beforehand discussing what I had in mind. This was my first visit to this salon and I'm so happy I gave it a try. It's a beautiful salon and has an awesome vibe!

Vanessa just gave me the best Curley cut of my life.....Curley girls go with Vanessa, you will not…read morebe disappointed.

I moved to San Antonio 6 months ago and I have not gone to any other salon! Julie is such a great…read morehair stylist!! I've done 3 different colors with her and each time I'm completely blown away by her talent! Bloom salon offers refreshments and snacks if you get hungry! Always a relaxing vibe and calm environment!! Julie is amazing and I can't wait for my next appointment!

russell is the best colorist…read more he really knows how to work with different hair types and can work magic when it comes to color. he is incredibly knowledgeable and he has a very calming personality along with giving you his fullest attention. when i went in with a ruined attempt at platinum blonde, he was able to take my damaged hair and treat it with an honest knowledge of hair care products and chemicals, and he was able to not only fix my hair, but give me the color that i was longing for. definitely five stars because of russell.

Look how fabulous my hair extensions look!! Call Luisa for a consultation today, you won't regret…read moreit. My natural hair has grown exponentially with having these in for the last two years.

I know it is time for my hair to be relaxed (applying a chemical solution to my hair that…read morestraightens it) when I cannot comb straight through my hair from root to tip or I have excruciating headaches every time I try to comb my hair. Yep...it's time! Walking into the hair salon to get my hair relaxed was like preparing for hair warfare. I came prepared with my phone fully charged (in case I need to abort this hair mission), snacks in my handbag, and fully prepared to sit patiently as the process was activated. My stylist, Naana, took one look at my hair, nodded slowly, and said, "Ok...it's time. Exhale! I told Naana I needed a relaxer. She had previously sent me an emoticon stating, "maybe yes or maybe no." I need my kinks gone...quick, fast and in a hurry! At the point where she said yes, I wanted to do a happy dance. The base and then relaxer had been applied. The big guns were out pointed at my head. No burning...good sign. Then like magic my hair goes from super coily, i.e. kinky to relaxed and straight. Naana rinsed out the relaxer solution and applied conditioner. Then I was off to the dryer for a deep conditioner. Then conditioner was rinsed out, my hair dried and flat ironed. There is nothing like having your hair flat ironed. Sleek. Glossy. Wind ready. I walked out of the salon feeling brand new, like a super model. Ok...maybe not a super model...just a grocery store model. Smile. That confidence lasted two seconds until I walked into Texas humidity. The good news was that the kinks were gone. The bad news was that the curls were back, just not kinky this time. Look forward this process in 8 weeks...Naana is actually an amazing stylist and love get my hair done with her.

6/7/25 I've been seeing Danica for at least 18 years-- & the only reason I can say that with…read moreconfidence is because I remember her son being in his carrier as a newborn...& now he's graduated! Every appointment with Danica feels like catching up with an old friend--warm, relaxed & full of great conversation. Danica's suite at Salons by JC at The Quarry #10 is the perfect place to unwind & she always makes you feel right at home. She recently gave me a trim with lots of added beautiful layers to my naturally curly hair & as always, she did an amazing job. If you're a curly girl looking for someone who truly knows how to work with your texture, Danica is the one to see. Also--her husband Michael does color & highlights & I've had mine done by him before. He's fantastic too! Between the two of them, you're in the best hands. Highly Recommend! *Also reviews on Google

I'm surprised at the low star reviews for Pigtail's and Crewcuts because I've never had a bad…read moreexperience over the several times I've come for my kids' haircuts. Each time the hairstylist has been very friendly and attentive to each kid. We're still working out how we want our son's hair cut but that comes with the territory. I've never gone at a busy time but they've always gotten us swiftly taken care of. I recommend making an appointment online because calling isn't the most reliable. Thankfully they have plenty of lollipops for the kids because my kids go through at least two every visit. If you're hesitant because of the other reviews, make an appointment online and make up your own mind. I've not yet been disappointed.

Great work and works well with the kiddos! We had a great…read moreexperience! I would highly recommend if it's your littles first time!

I had an extremely frustrating experience with this location. First of all, it was very difficult…read moreto find--it's tucked away inside a large building on the 5th floor with little to no helpful direction. What made matters worse is that they do not accept walk-ins, which would be fine if they were actually responsive. I called three separate times and not a single call was answered. No callback, no communication, nothing. Because I couldn't get through to anyone, I had no choice but to go there in person just to ask about appointment availability--only to be told they don't take walk-ins. The lack of basic customer service and communication is unacceptable. If you expect people to schedule ahead, the least you can do is answer your phone. Very disappointing experience. I would not recommend unless you have a lot of time and patience to deal with the hassle.

Definitely not worth the $175 for Hair & Makeup service. My curls had all fallen when I got home I…read moreended up having to completely re-curl my hair quickly because it didn't look at all styled or put together. Which totally defeated the purpose of paying to get my hair done. I think the only thing that I liked on my makeup was the eyeshadow, the lashes had lifted at one end of both eyes. My stylist was Lili, I don't think I would return or recommend, especially for the money spent and dissatisfaction of the results. Also, I understood that the salon was located downtown and how I would have to pay for parking because of it, however, I had even asked via text message if they recommended a place to park which they were helpful in sending a picture of one and with it showing their side door for me to enter on the weekend. However, when I got up to the salon, they had asked me for my license plate information to cover or waive the parking expense. Unfortunately, this information wasn't relayed to me in advance that they would be covering the parking expense and the parking lot states you have to pay when you park and when I told her I had already paid for it nobody told me anything even when I asked ahead where to park, Lili's response was "oh well next time." It would have been nice to save the $21.56 that I had spent for 2 hours of parking. Again, super appreciative that they even offer this it's just nice that if it is offered that the information is relayed so I could have appreciated/benefited from it as well.