Diana was really helpful. she helped me find the best deal for my car insurance and on top of that…read moreshe was super friendly, and helpful and transparent. will be recommending her to my friends and family.

Coming to this insurance place was amazing I got help right away and the agent Alma was amazing she…read morehelped me right away went out of her way to make sure I was Thank You Adriana insurance

Lorena is a gem! My husband used Preferred for years and when we got married, I had the pleasure of…read moretaking over the insurance stuff in our family, but luckily, I got to meet (virtually) and work with Lorena. She is so prompt at returning calls and emails, which I find rare in this day and age. Lorena keeps everything organized (not sure how she does it). This is very important because my husband has way too many vehicles! ;) She finds the best rates and works hard for us. We are very happy and plan to be with Preferred for a very long time :) Thank you Lorena!

Was looking around for insurance and inquired with this team. It doesn't matter what you need to…read moreinsure just make sure it's Lorena! Great customer service, attentive, communicative, responsive, polite, and truly humble specialist. Any question, she had the answer, any customization she has you covered. Extremely quick on her feet gets you your quotes papers and everything ready. From talking to her to having my policy ready was less than 20 mins and all over the phone. Good job Lorena!

Some of the best customer service I've ever had the privilege of experiencing! Lana was so…read morepersonable and friendly, and got me a much better rate than others. She's very genuine and got me through the process quickly and easily. The most outstanding lart, though, was the fact that they offer on-the-spot DMV services. I had a late car registration renewal to get sorted as well, and it was beyond convenient that I could kill two birds with one stone during the same time (as a working college student, my schedule is crazy and the last thing I want to do is stand in line at the DMV). This place is a hidden gem in the area!

They're supposed to close at 7pm. I drove to the van buren location because they close at 7pm and…read morethe other employee said they're closing early. I call to this location to make sure someone's there and they say they're there. I show up...no one is here. Unbelievable. Honor people's time and change your hours. What a waste of gas and time.

Big shout out to Cheyne, got me a good rate and knocked everything out within 15 minutes. Will be…read morerecommending!

Worst insurance ever. Will not return calls. Will not cancel policies. I have been trying to cancel…read moremy policy for MONTHS with no call back and now they are trying to bill me for a vehicle I do not have. ​

Anica is a one of a kind insurance broker, she is very personable and easy to talk with. She talks…read moreto you like she's known you forever, she returns your calls and text in a timely manner and she explains things to you clearly. She helped me out when my mortgage company would not accept my current insurance company because they lost their California "A" rating. I called many companies and was turned down, this left me puzzled because we only had 1 water damage claim. Anica while looking over my claim found that California Casualty had mistakenly listed my claim cost at 128k.. when it was only 28k. Anica advised me to Contact Lexus Nexus to file a complaint against California Casualty which I did and they straightened the claim cost amount out. Turns out California Casualty voided a check for 128k for some reason even though the cost was 28k but still listed the 128k on my account, when insurer's saw that 128k they wouldn't give me a policy. If it wasn't for Anica and her due diligence I would have never known what the problem was. Thank you Anica for all your help.

Working with Anica has been amazing. I first met her last year in the first days of February 2023…read moreright before I contracted Long Covid and didn't get to see her for awhile. She impressed me so much with her calm 17+ years of Insurance acumen and warm and gracious professionalism. I immediately liked her. Fast forward to 2024 and what a mess and nightmare it is in insurance in California. I see SM posts all the time from neighbors having policies cancelled and other nightmares. Anica has remained the calm ship in this storm with her years of expertise and being a longtime insurance professional. She made getting a quote so comfortable. Her recommendations really helped. Now I'm poised to move my auto insurance with her at my next policy renewal. Thank you Anica! Highly Recommend.

If you want everything done quick and clean.. DMV, Insurance, Go see Yasmin and Tony.read more

I've been a client there for years and I've had my fair share of good customers service but my guy…read moreFernando S. Is THE guy!! Got my monthly lower than the years I've had it at before and I couldn't be happier, thank you once again!! Never been unsatisfied by these guys. Ask for Fernando S. !!

I can not say enough good things about the amazing service I received here. They were helpful on…read morethe phone and in person. The locations super convenient and the parking is great. The prices were extremely reasonable and it beat missing a day of work to be at the DMV. Thank you again we will definitely be back.

Excelente servicio, rápido y con claridad por parte de Wendy, muchas gracias. Definitivamente…read moreregreso.

Joana From the Riverside Office was helpful and got my rates lower thanks again will recommend her…read moreto friends and family

Joana Lopez was very helpful. She found the right policy for me and explained everything it covered.read more

I'm a returning policyholder through AIS, and I would just like to say that Renie in Riverside (she…read moreworks for AIS), in Riverside, really handled my situation that appeared to not be able to be resolvable until she took charge. she did a workaround and in order to handle my situation, she did a work around that was very creative, and it worked, and in a split second I got results, so I really want to thank Renie in Riverside for her professionalism, creative approach, and her personable personality! Thank you so much; this is why I go to AIS, people like Renie!!

Stay away from this place! They will never cal you back and you will be calling them and escalating…read moreup to a supervisor with no success or resolution. They are only nice when they sell you insurance plans but after that you are on your own! Opened commercial insurance and Rodrigo never called back to fix the errors as we had told them to write the name and amounts. Then when we moved and needed to be reimbursed Jose Formoso did not help with giving us back our reimbursement since March 2022. Spoke to Fatima and no resolution and spoke to Karina the supposed supervisor and no resolution. I contacted the commercial agent they get their commercial insurance and was told they had already reimbursed them. I still haven't received it! They will tell you they will call you back nothing. Jose Formoso is very unprofessional and does not complete the tasks he promises he will do. Biggest mistake to have bought the new commercial insurance I needed which happened way before this! This is upsetting because if they can't help you with the most easiest and now how to get help with something more difficult. They will not answer your phone calls and will not call you back! Stay away!