Had a great experience. Was totally ready to have to pay a fortune and luckily it was a minor…read moreissue. Chris and the team were quick and great to work with.

Here's a polished version that keeps the frustration justified without sounding like a rant--which…read moreusually makes a negative review more credible. I came here for what should have been a simple oil change on a European car. Nearly $150 later, I left with an invoice that was so confusing I had to decipher which numbers were actual charges and which were apparently just numbers printed on the sheet. Expensive, but the service was quick and the guys were friendly enough, so I went home and didn't think much of it. The next morning, there was a large oil stain on my driveway. I drove back and explained that the car was leaking oil. I wasn't angry, didn't complain about the price, and didn't ask for a refund. I genuinely figured it was something simple--a missing gasket or a loose drain plug. While they had the car up, I could literally feel/hear the drain plug being tightened from underneath. The metallic click was pretty hard to miss. Then the manager came over and told me they couldn't find anything showing the car was leaking. He even brought me underneath the car to show me there was supposedly no reason for my concern. Interestingly, the drain plug was now mysteriously clean, although there was still fresh oil along the skid plate. At that point, I still wasn't upset. They tightened it, no harm, no foul. The next morning: another large oil stain. This time I had parked over cardboard, and it was very clear the oil was coming from the drain plug. So I made another 20+ mile round trip and brought it back for a SECOND time. This visit was completely different. The manager seemed visibly irritated that I was back and told the employees to change the oil, change the gasket, and repeatedly emphasized, "Make sure you get the pressure test on VIDEO!" The employees also made sure everyone could hear their frustration about having to change the oil "AGAIN" and the gasket "AGAIN." Apparently, I was inconveniencing them by bringing back a car that was leaking oil after they serviced it. Keep in mind, through all of this I never yelled, demanded a refund, or was disrespectful. I simply wanted the oil leak they caused to be fixed. Instead, the entire second visit felt accusatory, like they were trying to prove I was making up the problem. Nothing was offered for the inconvenience of having to drive back twice, either. And then the next morning? Another large oil stain. At that point I was done. I bought a new drain plug myself, drained the oil, replaced the plug, and refilled it. Crazy thing happened: it stopped leaking. Three visits to this shop--including the original oil change--and they couldn't fix a leaking drain plug. I fixed it myself with a new plug. Mistakes happen. A loose plug or bad gasket after an oil change wouldn't have caused me to leave a bad review by itself. What earned the bad review was making me come back twice, acting like the leak didn't exist, and then treating me like I was the problem when I returned again. I will not be back. Terrible customer service from the manager and an incredibly frustrating experience over what should have been one of the simplest services you can have done to a car. I'd give this 1 or 2 stars. The strongest part is that you make it clear you weren't angry about the original mistake--you're giving the bad review because of how they handled it afterward.