What can we say about the staff here. Amazing, but none so amazing as McKenzie who was with us when…read morewe gave our Merlin his peace this evening. She was so great to have explain the process and was with us when we needed her and gave us privacy when we needed it. Thank you McKenzie and Pets R Family.

Took both of my dogs to get their nails trimmed and the front desk staff is nothing short of…read moreamazing! One of my dogs is so nervous, they immediately gave her pets and talked in a calming voice. They also offered to assist me getting to the car because with 2, 55lbs dogs is not easy. I highly recommend them!

The doctor and whole vet staff were so amazing! Me and my boyfriend moved here and were recommended…read moreto Durbin Creek animal hospital by a neighbor. Our dog has super bad vet anxiety and LOVED the doctor. He took his time to really make our dog feel comfortable and gave him time to approach him on his own. He was able to squeeze us in his schedule and get the surgery done so quickly and amazing. Vet staff and doctor always made us feel so welcome to come in or call and ask questions as well! We will recommend everyone here and happy to found our new vet!

Dr. Hugh & his staff are amazing. My dog got in a fight with another dog and I needed a vet in an…read moreemergency! Dr. Hugh was able to see us and treated my dog with the greatest of care. I had just moved to the area but had planned on keeping the vet we had across town. After the incident, I instantly decided to transfer vets permanently! Had a second incident that needed quick care when I stopped to help someone who had had a car accident. She was taken to a hospital herself and I offered to take her bunny to the vet as she was worried the bunny may be hurt. Dr. Hugh to the rescue again! Turns out the bunny was just fine! So glad to have a veterinarian with a true passion for animals!!!

Had to bring my pup in for his annual appointment and vaccines. Now we used to have a dog when I…read morewas little who hated going to the vet, but not our current dog. This dog smiles for the vet and the techs. Dr. Gavron is who Dash sees. He gets so excited. I love how she gets on the floor with him and gives him lots of love. She took her time explaining some of the concerns we had, offered some cheaper alternatives, and was just so sweet to our pup. I'm not exactly sure how their prices compare to other vets, but they go through the estimate, what each vaccine, the exam, fecal test, etc costs and you sign that you agree. He was taken back, given his vaccines, we paid and were on our way. He also received what seemed like 10 treats from the Dr. maybe that's why he gets so excited to come here

Wildly unprofessional, rude, and unable to handle a justified complaint. Customer service is…read morelacking any shred of basic human decency. Response to a complaint is "we'll send you your records so you can find a new vet". Seems like they are incapable of acknowledging how poorly they handle situations and instead respond with aggressive attitude. Julie was the rudest most unprofessional person I have ever dealt with. I would not recommend this vet for any service.

have known dr bissell for many years, he worked at a previous vet …read more his staff and new facilities are amazing. you will not be disappointed! give them a try...

Dr Bissell is the very best and this office is so nice and clean with a fantastic staff!read more

I have delayed writing but I must give an explanation in terminating my association with this…read morefacility, since we have been coming to St. John's Animal Clinic since 2002. First let me begin with the positive, - [ ] Dr. Dawn Stewart- So sweet, compassionate and caring. Most of all professional and knowledgeable. What a loss for this practice! - [ ] Dr. Ashley- Assisted with transitioning my Hank across the rainbow bridge. Patient, kind and caring. She is the reason I stayed a little longer with this clinic. - [ ] Brandi- Assistant that always helped me and I could tell her true love for my pets by her enthusiasm when she saw us. Now for the negative events that have led me to my decision that it is time for a change. On September 14, 2024, I requested a refill on my dog's Heartgard. The office told me I would have to bring her in for a blood test prior to the refill. I explained my financial considerations and wanted to keep my dog protected. I first requested to set up the appointment on my next payday in 2 weeks and refill the prescription and that was declined. I then asked could they waive the $80 office visit to help me get her in sooner since I would be paying for bloodwork and an exam. They told me they would speak to Dr. Hill and call me back. There was never a callback. This facility has gone corporate. This veterinarian does not care about a lifelong client. I should have left long ago but stayed.  I absolutely cannot return to this practice.   After 22 years of being a client, with multiple pets, I have literally spent thousands of dollars at your clinic. But I get treated so poorly. No customer loyalty or compassion for my situation. Therefore, it is well past time I move on. I understand a big corporation has acquired the practice and only is interested in money, I can certainly see that with just the increase of the price of an office visit.  I will give this advice, people want a constant perception of caring and consideration. It is good public relations. This notice will also be posted on the reviews of your clinic. Like other reviews, it's about $$$$ not customer service. I was told there would be a callback after speaking to Dr. Hill concerning my requests but nothing. Due to No response from your office concerning considerations and requests- at least call me back when you say you will. I hope you and your corporation are happy together.

Dr Hill & the entire staff (Gail, Lauren, Carmen & Miranda) were outstanding & made our dog very…read morecalm & comfortable. We would highly recommend AMC at St. Johns to anyone who truly loves their pet. Jim & Deb E

Best vet I recommend you come here with your pet the place very organized and clean and friendly…read moreand kind and caring and helpful and honest! When I used have pet i took him there all the time they answer all my questions! Seriously come here bring your pets here they are so awesome! Happy president's day everyone! From Lauren

Highly recommend Nease AH! We have a couple dogs & a couple…read morecats, and we'll never go anywhere else for their needs. From the friendly front office staff to the caring and knowledgeable veterinarians, and from well visits to last-minute halfway-panicked requests to drop in, we've always gotten stellar care for all of our animals. I love that they follow up to check how they're doing afterwards too! They care, and it shows.

Easy to get a same day appointment. The place was very clean and quiet, and with having a cat, I…read moreappreciate. They let us go right into a room when we got there, so I liked that as well. Our tech was understanding and knowledgeable. The doctor was great too. Both were patient with us and our questions and they happily answered everything. We felt heard during our appointment and not like another number. They were very forthcoming with pricing. And you could pay right in the room. They have a very fluid and private work flow and I REALLY liked it. Would not recommend, only because I don't want it to get busy. LOL! Ugh, but yes, I highly recommend this place:)

The staff and doctor were very friendly and cordial. They were able to see my dog right away and…read moregave him proper treatment. I would highly recommend their services.

I really appreciate this clinic. They practice with integrity. I value that very much as it conveys…read moreto me their priority is not to make a profit but to really care for the pet client. Highly recommended!

My dog has had allergy and skin issues for over 6 months. He has hot spot blisters all over his…read morebody. We have brought him to vet after vet. No one can seem to help him. This establishment gave us a variety of medicinal treatment options and charged us $800. Meanwhile a week later my dog is significantly worse. Not only has my dog not improved but his skin irritation has drastically increased. The amount of his scabs and blisters has doubled. He is itching more than last week and now bleeding. Last week he didn't have any on his face and now he has scabs around his eye and on his face. I am very frustrated and feel I was robbed of $800 to have my dog in worse shape than when I brought him in. AVOID THIS PLACE LIKE THE PLAEG. Their homeopathic remedies do not work and they rip you off.

Dr Russell is amazing! He is not only a animal person but a people person too. When I took my 13…read moreyear old dog in thinking I'd have to put him down, he was able to find the issue and calm me down at the same time.

Dr. Russell is, by far, the best Veterinarian I've ever known. We refer to him as "Dr. House for…read morepets". My parents used him when I was growing up; and we started using him when we moved to St. John's County... We've moved; and still drive the hour to bring our Mastiff to him. You won't find better care or treatment for your pet. The staff here has gone so above and beyond, it's hard to put into words. They have shown so much compassion in our toughest times that it's hard to not consider them as family to us. We've since moved away, but still make the commute all the way out to see them, because it's worth it! I wouldn't trust our 4 legged children with anyone else...

There are not enough words to express how grateful my family is for Dr. Lockwood and the entire…read morestaff at Crosswinds Veterinary Hospital. We recently had to say goodbye to our beloved Golden Retriever, Mav, and from the moment we walked through their doors, we were met with kindness, compassion, and genuine care. Dr. Lockwood treated Mav with such dignity and took the time to explain everything to us without ever making us feel rushed. She answered our questions honestly while still showing so much empathy during one of the hardest moments of our lives. The entire staff was incredible. Every technician and receptionist we encountered was patient, gentle, and truly cared about both Mav and our family. They made an unbearable day just a little easier with their kindness and compassion. Losing a pet is one of the hardest things a family can go through, but I will always be thankful that Mav's final moments were surrounded by people who treated him like he mattered. That kind of compassion can never be taught--it comes from people who truly love what they do. Thank you, Dr. Lockwood and everyone at Crosswinds, for loving Mav as much as we did and for helping us say goodbye with peace and dignity. We will never forget your kindness. The Austad's

I really am glad that I came here with my puppy Rose. She's needing to get spayed and they were…read morevery thorough with her consultation and it gave me peace of mind knowing she's in very good hands. It was very clean and they even had a welcome sign in the room for Rose and they gave her dog cookies and a cute little cup. The entire staff was friendly and efficient.