I'm ready to put a review on BluePearl Pet Hospital. On February 11, 2024 my beautiful Napoleon was…read moredying as we were heading to the Emergency Vet. Napoleon didn't make it to the vet. Napoleon passed away on my husband's lap. All the staffs were so wonderful and felt my pain. I got to grieve and say my final "goodbye" the staff told me to take my time. A box with a heart came out and I was able to take my Napoleon home. I have taken my other pets to this Animal Emergency Vet before and I've never had any issues whatsoever. I am forever thankful for the staffs.... Thank you for everything

Several times with our aging dog, we've had a few scares and had to whisk him down for immediate…read morecare when our vet wouldn't take an after hours call. Extremely grateful for the care they provide and attentiveness at all hours of the day, not just 9-5. Also had surgery scheduled here before and it went smoothly and without complications. Would def. Recommend.

We had an unexpected emergency last night at 10 o'clock on Thanksgiving. I was cleaning my pugs…read moreears, and when I pulled the Q-tip out, the top was gone! I didn't know if it was just cotton or if part of the stick was lodged in her ear as well. I took her over to Blue Pearl and everyone was absolutely fantastic. I was in and out in less than an hour. The Vet successfully removed it in just a few minutes & thankfully, it was only cotton, no stick. I was afraid it was going to be hundreds of dollars for an emergency room visit on Thanksgiving but they were kind enough to only charge me for a tech visit, less than a hundred bucks! Awesome place, awesome people, and I can't recommend them enough. Thank you, blue pearl for helping me and my little girl!

I gave them a five star review on google a year ago and I want to do so again today. I even called…read morethem today to let them know how thankful I am. I found two kittens in a parking lot a year ago and unfortunately it was a Saturday but they were in critical condition. The team at BluePearl was amazing. The receptionist that answered my panicked call was so sweet and understanding and constantly checked on me while I was waiting. The nurses answered my many questions I had and of course, if it wasn't for Dr.Russell having a clinic open 24/7, I wouldn't have two new additions to the family. The kittens went from barely having energy to move, having an URI, ringworm, and covered in fleas to living a happy and healthy (very spoiled) life. They gave them a bath and sent us home with lots of medication and care instructions. They even gave us a baby blanket lol. Anyways, thank you Dr.Russell and the amazing team for changing my life for the better!

The level of sheer ignorance at this pet hospital cost me $5,000+. I went to Dr Green WELL in…read moreadvance of moving out of the country. She told me my dog did not need shots until ten days prior to the flight (after asking me to come in and get shots 21 days in advance...like every website says). Then, out of the blue, 3 days later AFTER flights had been ordered and the 21 day window had passed by 3 days...someone else calls me and says I need to come in. But I never even see her again. All of Banfield acted like...bummer for you. SO i guess it is competence and indifference...just what you look for in a vet. I could go on and on, but just telling you to use these guys at your OWN risk. I would NEVER use them again.

My kitten Warrior is my baby... I'm uneasy when it comes to taking him to the vet but the techs and…read moreDr. Greene have made me so comfortable by communicating and being thorough in exams and treatments, reviewing all avenues to get the desired outcome for your fur baby (within your budget) I will say the insurance is well worth it and handles most of the cost of care...

when I tell you I'm RELIEVED. Went to the vet crying because I was so scared for my cats, left…read moresmiling. These people are amazing at their job. with many changes happening in my home, my cats are extremely stressed to the point where they werent acting like themselves at all. I explained my situation to the vet, and she told me it doesn't sound as bad as I thought it was. I was there for max an hour and everyone was so incredibly sweet and helpful. if I have another emergency I'm definitely coming back here. top notch care. thank you again guys!!

Wishing I did not have to write this review, but I do want to share my honest experience of our…read morerecent visit to Capital Vet Specialists. I called the clinic at 1:30am after we found our sweet girl so sick. It is a 24/7 ER and the first one that picked up their lines. They were upfront on costs from the start letting us know they it is 188 for the vet to evaluate here. We rushed to the hospital and as soon as we arrived they jumped into action. The nurse came charging out and carried my baby girl back. They immediately started doing what they could to help. Throughout the 18 hours my girl was in their care they exhibited clear, honest, and transparent communication. From the start, the gave us an estimate on what we could expect cost wise. I appreciated how they gave us the highest range, so we could get the worry of cost out of the way. They do this so that they don't need to keep calling asking if they can do x,y,z. Anything they don't need, they refund to you. When health tragedy is at hand, no one wants to be worried about cost and I think they have a great system for maintaining a clear process on payments. I want to give special thank you to the night Vet Dr. Izeman or Eisman ( i dont know the proper spelling). He showed us great empathy and compassion and treated my girl with the utmost care. I am heartbroken to share that we lost my bestfriend, but I do want to acknowledge that Dr. Izeman and his nurses gave us the the space we needed and helped us each step of the way. Although I hope you never need to, I would certainly recommend brining your fur babies here for any overnight emergency.

I've been to this location a few times for purchases and just recently started using grooming…read moreservices here. I have to say that we will keep returning for grooming because of our experience with Priscilla. She has been so wonderful in working with a very nervous and reactive dog. Her patience and warmth has allowed him to get much needed services and feel better and look so handsome. She deserves a raise! All of this is in addition to her general kind demeanor, courteous phone communication, and just overall welcoming attitude. The other staff I've encountered in the grooming area, and at the checkout registers have also been wonderful. This is a retail location we will keep coming back to. See how Priscilla transformed his look below. (We have not had experience here with veterinary services.)y

PetSmart grooming always does a wonderful job on my pups! Brittany is amazing and everyone who…read moreworks here is extremely experienced and kind to animals!

I've supported JHS for over a decade but finally had my first experience as an adopter with them,…read moreand it went wonderfully. My spouse and I decided we were ready to bring a cat into our home a couple years after our senior cat passed away, and we headed to JHS to start seeing if any cat felt like a match. The facility is beautiful and clearly designed to minimize stress as much as possible for the animals. The front desk employees were friendly and told us to look around, so we did. We wanted an adult cat, and we found that -- at least on this visit -- they were all in a special "citrus suite" that required accompaniment by a counselor since cats can be a bit spicy. It was about 30 minutes before closing at this point, but we were assured that we wouldn't be rushed out with closing and to take as much time with the cats and counselor as we wanted. Once our lovely counselor Charly was ready, she took us into the suite and started talking to us about the cats. She had detailed information about each and talked to us about what we were looking for, what our home was like, whether we had children or pets, and whether we had experience with cats. It felt very friendly but also like a good two-way evacuation (us of the cats and JHS of us), which I appreciated. One cat ended up showing interest in us pretty quickly, and we spent about 20 minutes with her. Spoiler alert: she's sitting on the couch with me now at home. Back to that day: we said we wanted to adopt her, and Charly got her into a travel box and had us wait for a few minutes at the front while she got paperwork together. She brought us our new family member and a big folder with important dates for follow-up vaccines, medical information, and even some coupons. Once we got home, they even sent us some more photos that had taken of our new cat during her time at the shelter, and the online tool they partner with was useful, too. It was definitely a great experience, and it reaffirmed my belief that the work of JHS is one of the best things about this city.

Do not come here. I…read moreadopted a 2 month old kitten from here. The day I met him, he was fearful but otherwise seemed healthy. The one thing that stood out was how visibly dirty he was. His fur was matted with grime and dirt. He was a stray, so I assumed he would be cleaned before being sent home with an adopter. I was told to come back in two days because he needed to be neutered. Two days later, I returned to pick him up. While waiting, I sat in front of his cage and watched him throw up. He looked extremely sick. I informed the front desk and decided to come back later. The shelter was closed the next day, so I returned the following morning. He looked even weaker and visibly ill. I assumed he was simply recovering from surgery. I have cared for cats after surgery before and know what normal recovery looks like. What I could not understand was why he was still filthy. He looked exactly as dirty as the day I first met him. He also had a known flea problem, yet he looked like he had gone through the entire process without ever being properly prepared for adoption. Seeing him in that condition did not make me feel confident that he was receiving the care I was told he was getting. I was assured the fleas were not a concern and that he was a perfectly healthy kitten who had received all necessary vaccinations and care. I was sent home with him that day. The next morning, my house was infested with fleas. Not a few fleas. They were everywhere. He was constantly itching and being bitten. I found fleas in my kitchen, bathrooms, bedroom, and even my car. I had to treat my entire home while caring for a recently neutered kitten who could not be bathed normally. He suffered because of a problem I was told was not an issue. Within two days of bringing him home, everything went downhill. He stopped eating. Then he stopped drinking. Then he stopped moving. He would stand unsteadily, lower his head toward the ground, and remain there completely unresponsive. I remembered being told to bring him back if anything went wrong after surgery, so I did exactly that. Instead of receiving help, I was told these issues were not pre-existing conditions and that I needed to take him to a veterinarian. So I did. The veterinarian was appalled that he had been allowed to go home. The exam revealed a 104 degree fever, severe dehydration, infection, mild anemia, and neurological symptoms, including seizures. Seizures. In a 2 month old kitten I had adopted less than a week earlier. I spent $255 on the exam and bloodwork alone, and he needed even more treatment than I could provide. That not including the 30 dollar flea treatment for my home and the Capstar medication worth 43 that I bought. This should never have happened. When I brought the veterinary records back to the shelter, I expected concern, accountability, or at least an explanation. Instead, I got excuses. The person assigned to speak with me repeatedly explained that she was not a veterinarian and could not answer many of the medical questions I was asking. That left me wondering why she was handling a complaint involving a critically ill kitten who had just been adopted out. The final conversation left me disgusted. I was told I could either pay for treatment myself or surrender him. I chose to surrender him because he clearly needed more medical care than I could provide. Almost immediately after signing the paperwork, I was told, "Just so you know, if we can't help him, we're going to euthanize him." I had spent the previous week trying to save this kitten, paying veterinary bills and treating my home for fleas, only to be told that surrendering him might mean he dies. When I asked why he had been sent home with me in the first place, I was told they did not have the neurological resources necessary to identify conditions they could not immediately see. I could have been told he needed additional monitoring before being adopted out. Instead, he was sent home while suffering from anemia, infection, dehydration, fleas, and seizures. I was also told it was better for him to be in my home because the shelter had too many animals to closely monitor them all. That statement alone says everything. He was adopted out before anyone knew or bothered to find out how serious his condition was. Anemia. Fleas. Dehydration. Infection. Seizures. What a memorable adoption experience. Instead of focusing on moving as many animals through the system as possible, make sure the animals being adopted are healthy enough to survive the process. The lack of concern shown throughout this entire situation was shocking. Disgusting disregard and recklessness of the wellbeing of a helpless animal. I have attached photos from the day I brought him home and videos from my final day with him. Yes they're unnecessary and should be private, but words alone do not show what me and the poor guy had to go through. My boy deserved better. "Humane society." How ironic.

IF I COULD GIVE -100 STARS I WOULD! I went there with my cat…read moreLeo. after a very traumatized procedure they returned him to me soaking wet in alcohol and pee. he was shaking all day when we left. Unfortunately Leo ran away recently when we had construction. When i went to cancel my "wellness subscription plan" (what a joke) for him, these corporate scam artists tell me that it isn't a subscription just a overpriced traumatic payment plan. I WAS NEVER TOLD THIS INSTEAD I WAS TOLD IT WAS A SUBSCRIPTION. I offered these a**holes a deal, you rename the pet on the plan to my other cat and ill keep paying to end it amicably or i pay you nothing, cancel the card and, you can stick your "remaining balance" and the collection where the sun don't shine. They were unwilling, didn't care that their office traumatized my cat, and didn't care that the local clinic lied about what the "plan" really entailed. I didn't even receive a copy of the so called contract. So here i am. these people are SCAM ARTISTS AND ILL BE LEAVING THIS REVIEW EVERYWHERE. BANFIELD YOU HAVE MET YOUR MATCH because unlike everyone else you've scammed i don't go away quietly.

Would give a No Star if possible. Checked in 10 mins early, 45 mins later still waiting with no…read moreword on when the "Doctor " would be ready. Several others in waiting area complaining about wait times and updates on their pets. Final straw was customer coming in with 2 aggressive pits on a double leash. She had ZERO physical control of the dogs and very little command control. Have been to several other Banfield's before all over this country. Never seen this lack of service before. I will not darken this particular Banfield's threshold ever again.

My experience with Forever Vets was overall acceptable, but I want to highlight an important…read moreconcern about their Wellness Care Plan. When I tried to cancel my plan because I was moving out of the city, I was immediately charged the full remaining balance for the entire year. This was never clearly explained at the time of enrollment, nor was it presented in an obvious or transparent way in the contract. The staff was polite enough, but the lack of clarity around this policy was disappointing. I want to warn other pet owners that the Wellness Care Plan can become unexpectedly expensive if you ever need to cancel before the year is completed. For these reasons, I do not recommend enrolling in the Wellness Care Plan, unless you are absolutely certain you will keep it for the full year.

The staff is always welcoming and they follow up with me after all appointments. Seeing I was a new…read morepuppy parent they explained diet plans and medicines to me.

My dog loves going to camp here. They pay special attention to his needs, make sure he's in the…read moreright play group and send him home happy and worn out. Love their outdoor area and pool. It's clean, doesn't smell like cleaners, staff is terrific.

This company mistreated my dog during a grooming appointment yesterday and he has been limping…read moresince. The vet refused to see my dog after. Trash people.