Well with my first little 16 year old pupper, I unfortunately had to put him down. I Cried…read moreforever. The vet was so sweet. It looked like everyone in the office was cryinHe was such a good boy. So a couple years ago later we adopted Lucy. We went back to forever vets and still feel they have the best interest in the health of Lucy

On December 7, 2025, I visited Forever Vets Hospital after my dog ate less than one grape, and my…read moreexperience left me extremely disappointed. Before gathering all the necessary information--such as exactly how much grapes my dog has eaten, they administered medication to induce vomiting and put him on an IV. They decided to ask after preforming the induction. As a result, I was charged $325, despite feeling that the procedures were excessive given the situation and the lack of proper communication. Only after expressing my dissatisfaction did they refund the office visit fee of $71, but that still doesn't make up for the fact that the majority of the cost remained, even though they acted without fully understanding the circumstances. I am in a state of confusion, feeling unheard, overcharged, and frustrated. Based on what happened, My strong belief is the refund should have been more substantial. Pet owners deserve transparency, communication, and careful evaluation before any treatments is done, none of which I experienced here. I will not be returning, and I hope others approach this facility with skepticism and caution.

St Bernard's is a wonderful place for your pet care…read more We were blessed to have our two pets for 18 years, and they took great care of them with regular checkups. But where they shine for us was in there compassionate care toward the end of their lives. If you love your pet and have them as long as we did, you know they become part of the family and their loss is greatly missed. Saint Bernards was so wonderful at the end of both the pets lives, and then we were really touched that they sent a condolences card After they passed. Thank you, Saint Bernards for your compassion.

Had to take our Border Collie, Harper, who has a history of seizures, to St Bernard's during our…read morefamily vacation in July due to him having 3 seizures in under 2 days. The doctors and techs were amazing. Treated us and our dog with the upmost respect. They did a thorough check on Harper and explained everything to us as they were doing it. They gave harper a few tranquilizers so we could get him back home comfortably in Pittsburgh as well as upping his dosage for the medication he's currently taking. HIGHLY recommend these guys if you live in or are visiting the Jacksonville area and need a Vet.

Dr. Hugh & his staff are amazing. My dog got in a fight with another dog and I needed a vet in an…read moreemergency! Dr. Hugh was able to see us and treated my dog with the greatest of care. I had just moved to the area but had planned on keeping the vet we had across town. After the incident, I instantly decided to transfer vets permanently! Had a second incident that needed quick care when I stopped to help someone who had had a car accident. She was taken to a hospital herself and I offered to take her bunny to the vet as she was worried the bunny may be hurt. Dr. Hugh to the rescue again! Turns out the bunny was just fine! So glad to have a veterinarian with a true passion for animals!!!

The doctor and whole vet staff were so amazing! Me and my boyfriend moved here and were recommended…read moreto Durbin Creek animal hospital by a neighbor. Our dog has super bad vet anxiety and LOVED the doctor. He took his time to really make our dog feel comfortable and gave him time to approach him on his own. He was able to squeeze us in his schedule and get the surgery done so quickly and amazing. Vet staff and doctor always made us feel so welcome to come in or call and ask questions as well! We will recommend everyone here and happy to found our new vet!

Dr Bissell is the very best and this office is so nice and clean with a fantastic staff!read more

I was referred to Dr. Bissell as I was new to area and have a cat with a chronic illness. I went…read moreto him when my cat had a flare up and needed more of my medication for him. He took the time to read through all of the past reports, tests, labs etc and listened to my concerns. I told him that we had insurance on the cat and that in about a month and half I would be starting over with deductibles and any tests he wanted to do could we do them this month. Dr. Bissell set up tests to be done so we can compare to last tests from 8 months ago to see the progression. He was so thorough and he consulted with Cardiologist and internist for best plans rather than just his own knowledge. He is a very smart vet, but I love when a Dr will work with other specialist to verify right path of treatment. I feel with Dr. Bissell as my vet I will have many more years with my cat. I have 2 other animals as well that are healthy and will be bringing them here once they are in need of their physicals etc. So happy I found them.

I have been taking my pets there for years. They are very good with my fur babies*****read more

There are several really nice people who work there. But make no mistake, this is a corporation…read morethat cares only about their bottom line . They don't truly care about finding out what's wrong with your pet-just how much money they can make on the way there. Take your time and look for a vet that truly cares about your animal(s) and understands that your vet bill should not be more than your mortgage payment.

I always have to wait, very expensive and the older lady at the front desk is very rude!read more

A friend and I go every week and pet the animals who are in need of comforting (post-surgery, cage…read moreanxiety, etc.). The venue looks clean and tidy, the staff is caring, and they do board. The staff welcomes us and seems glad that we come. I think they may specialize in larger dogs, but that may just be my impression.

Easy to get a same day appointment. The place was very clean and quiet, and with having a cat, I…read moreappreciate. They let us go right into a room when we got there, so I liked that as well. Our tech was understanding and knowledgeable. The doctor was great too. Both were patient with us and our questions and they happily answered everything. We felt heard during our appointment and not like another number. They were very forthcoming with pricing. And you could pay right in the room. They have a very fluid and private work flow and I REALLY liked it. Would not recommend, only because I don't want it to get busy. LOL! Ugh, but yes, I highly recommend this place:)

The staff and doctor were very friendly and cordial. They were able to see my dog right away and…read moregave him proper treatment. I would highly recommend their services.

What can we say about the staff here. Amazing, but none so amazing as McKenzie who was with us when…read morewe gave our Merlin his peace this evening. She was so great to have explain the process and was with us when we needed her and gave us privacy when we needed it. Thank you McKenzie and Pets R Family.

Took both of my dogs to get their nails trimmed and the front desk staff is nothing short of…read moreamazing! One of my dogs is so nervous, they immediately gave her pets and talked in a calming voice. They also offered to assist me getting to the car because with 2, 55lbs dogs is not easy. I highly recommend them!

A Lifesaving Encounter with Dr. Rod Winchester My…read morerelationship with Dr. Rod and his clinic began many years ago under very difficult circumstances. A stray cat, likely hit by a car, showed up at our house with a severely broken paw. We rushed him to a nearby veterinary clinic, where the initial doctor promised a solution. Instead, they performed expensive diagnostics, ultimately declared the situation hopeless, and urged us to euthanize him. It was devastating. Seeking a second opinion, we found Dr. Rod. The difference was immediate and profound. We could see Dr. Rod's deep commitment and genuine care for the cat. He offered a ray of hope, explaining that because the cat was young, an amputation would allow him many more years of happy life. This was exactly the positive, life-affirming news we desperately needed. The surgery was a complete success. Not only did Dr. Rod save our cat, but he also demonstrated incredible understanding by working with our budget and ensuring the cat received full, comprehensive post-operative care. Since that day, Dr. Rod's clinic has become the only place we trust with our pets. What you will immediately notice is that everyone in the office--from the staff to the doctor--shares this deep love and commitment to animal welfare. They are always incredibly accommodating with scheduling, and Dr. Rod ensures thorough follow-up calls after any procedure. This isn't just a business for them; it's a true vocation. They provide the best possible care driven by genuine compassion. Lucy

This team of vets and vet techs are amazing! We've gone here for about 10yrs and they are always so…read morecaring and very flexible with one of our dogs that's a senior. She's 16yrs old and she could barely walk. Most clinics would push you to put them down just bc of her age but the dr rod said she's in great shape she just threw her back out. We got meds and off we went. And the prices are very fair considering the excellent care you receive. Will forever be grateful for them