Two of our dogs had gotten into a fight. Our young dog was trying to beat up and take over the dog…read morepack from our other dog. She had ripped open our oldest dog neck and other areas of her body. We rushed her into the vet, and they talk, calmed down our dog, and held her up with care, and cleaned her up very well. They held her overnight and kept us updated on her very consistently. Overall, even when we bring all of our dogs in for regular checkups they are always smiling and talking to us and giving the dogs lots of love and attention. I love the lady upfront with the long brown hair she is always amazing. Not with just us but the wellbeing of our animals. Would definitely recommend coming here. 100%

Checked in at 4:15 with our traumatized cat for a 4:20 appointment…read more We then sat in the lobby for 25 minutes...hello did you forgot about us...until we were asked by one of the front desk staff if we were ready to check out. Oh man...We should have left right then instead of waiting; forgotten for another 20 minutes in an exam room, before making our displeasure known while walking out the door. Communication skill building and customer service training is needed stat!

I love Claws and Paws! They've been great with all of our pets that have gone there!read more

Do not go here! They don't care about animals. I was called and told they were refilling my cats…read moreprescription and they did not. He is on a daily medication and after calling for days they said it was a mistake and they would not call it in. Now he will be without because of their negligence. I was then hung up on for no reason by the receptionist. If I had known they would be so rude I could've made an appointment somewhere else and he would not have to go without. Don't go to these people. They are awful. The owner is terrible as well. She had the nerve to send me a rude email without even speaking to me. She defended her rude receptionists awful unprofessional behavior. My cat had a prescription left from another vet in another state so i didn't need the refill right away. I didn't know this they only just sent it through the mail. We paid $340.00 to establish our cat at a new vet in a new state we moved to, and when a I tried to get my prescription from them for my cat that they called in they turned it down! They wouldn't let him have it since I had a refill from our Ohio vet, who by the way called in two extra refills when we moved, which is how any reputable place that cares about animals would do until they are established at a different veterinarian. I've been to many doctors for myself and my animals and I have never had a prescription not be good just because I didn't pick it up for a few weeks. I think they were upset because they just want to make sure that you come back more often so they can make more money and I put that out a few l weeks. That's all I can think because it makes no sense whatsoever. It's unbelievable. Not to mention a charge of that amount to just establish a pet is ridiculous. But I was willing to spend anything for my cat because he is my world. I'm glad they showed their true colors before I wasted too much time at this vet. This is the message I was left at the beginning of the week, I called several times throughout the week with no answer or call back. This is very unprofessional behavior from a veterinary clinic!

I don't think I will ever have enough words to express how grateful I am to this veterinary team…read more They saved my baby Ónyx's life. Ónyx was only 9 weeks old when he accidentally swallowed a piece of a treat that became lodged in his airway. We brought him in because his breathing sounded strange, but we could have never imagined how quickly everything would change. The director immediately performed X-rays, and within less than 30 minutes, Ónyx went into respiratory shock. From that moment, I watched the entire team move with an urgency, coordination, and dedication that I will never forget. Everyone ran to help my puppy. Dr. Timberlake had to perform an emergency endoscopy to remove the foreign object from his airway a procedure that carried significant risk for such a tiny, 9-week-old puppy. It was one of the most terrifying moments of my life. Dr. Timberlake successfully removed the object and saved Ónyx's life. Afterward, he remained under constant observation and oxygen support for hours. Dr. Peña was absolutely wonderful as well, and every single assistant treated Ónyx with so much love, gentleness, and respect. They did not leave him alone for even one second. There was always someone watching him, caring for him, and making sure he was safe. As a pet mom standing there terrified and feeling completely helpless, seeing the way this team cared for my baby meant more than I can explain. They didn't treat Ónyx like "just another patient." They treated him like his life mattered. They treated him like the deeply loved baby that he is to us. Because of their knowledge, their quick response, their teamwork, and their dedication, I have my baby home with me today. I can watch him eat, sleep, play, and be his happy little self again. There is no review and no amount of stars that could ever truly represent the gratitude I feel. Dr. Timberlake, Dr. Peña, and the entire team: thank you from the deepest part of my heart. Thank you for running for my puppy. Thank you for not giving up on him. Thank you for caring for him every single second. Thank you for saving Ónyx. I will be eternally grateful to all of you. Because of you, I still have my baby with me.

Delayed c section on dog, waited too long for surgery lost litter and dog had to be spayed…read moreunnecessarily- truly sad could have been avoided if the surgery was done properly and when requested by me too many patients not enough drs on call that night

Let me start out by saying I don't make this post to be mean, but simply to inform other pet owners…read moreof my experience. That being said, I have had a lot of cats and dogs in my life. I currently foster and rescue with animal care and protective services, meaning I have nine dogs of my own who are various special needs or seniors, and I also have nine cats. I have a registered vet that I usually use however, due to the nature of my visit today, I was unable to get my cat there, so I chose somewhere closer to home and I regret my decision. My 16-year-old cat needed to be put to sleep. She had been going downhill for a while, but the last 48 hours we have noticed swelling in her paws as well as her throat area, which could've been anything from fluid retention to an allergic reaction. Either way, we knew it was gonna be her time and we were hoping she would pass on her own, but she did not My husband made the appointment for 330 this afternoon for me and him to go bring her to be put to sleep. As I said, I've had a lot of dogs and cats, so this is not the first time that I've had to put an animal to sleep. Most of the dogs that I rescue our seniors, so this has happened before where I've had to help them along. I've never gone to a vet that did not want to do an initial exam before putting the animal to sleep. I had to ask them to please make sure there was nothing that we could do in order to have her live longer, within reason. I still don't think they even looked at her much just to say that she was anemic and it was her time. I was OK with that as I expected that was going to be the situation, but I did want to make sure that I was doing the right thing, and as I said, I've never met a vet who does not do an exam before euthanasia. In fact, I'm pretty sure we paid for an office visit and they didn't even examine my cat. The vet themselves, without me sounding rude, should not have been practicing medicine. She was older, much older than I have ever seen still working, and she could barely stand up on her own. Because my cat's legs were swollen, they were having a hard time finding a vein. I think it was maybe 20 minutes of them trying to stick my cat, over and over. Thankfully, she was mostly sedated by then, but still. The vet did have an assistant who was trying her best, but I realized once my cat was sedated that I brought her to the wrong place. Unfortunately, at that point, she was already sedated and I was not sure what else I could do. Neither vet informed me when they were going to do anything, I kept having to ask what was going on because I just kept seeing them trying to stick her over and over again. The main vet, kept saying that they were gonna have to gas her and then the assistant that would remind her that they couldn't do that because the gas thing was in surgery I guess. That must've transpired at least four times in the 20 minutes that we were doing this. I also felt like the vet was not very sympathetic to my loss, she was making comments about my cat, as if I wasn't there. The assistant vet was slightly more empathetic. I felt bad for her because she was trying her best and it was not working. I'm not fully blaming them, as I understand that my cat was obviously not in the best of shape, but I do feel like I've never had an experience like this in all the animals that I've had to put the sleep in my 35 years of being on this earth. The whole process took about an hour, and I had to make sure multiple times that she had actually passed because I really didn't even trust them at that point. I almost had a panic attack quite a few times because I just did not understand what was going on, and nobody was talking to me and telling me what was going on. If there's another vet there, I would suggest asking for them, however, I was there last minute, and I think I was the last appointment of the day. I just hope my cat was not suffering during those minutes. It took for her to get sedated and then put to sleep.

The staff at Alta bluff is amazing. I would especially like to thank Ashley and Rachel for the…read moreextra care and advice they have given me since my dogs ACL surgery. They have gone above and beyond. Thank you

I've been a client at Baywood for 12 years. Donna and Dr Cromer are a little eccentric (which I…read morerespect) because their knowledge and experience is incomparable. They have provided phenomenal care for our dogs and cats over these years. They have a non-evasive, conservative yet common sense approach to pet care, allowing for manageable costs and some OTC or low cost solutions. Dr Cromer has successfully treated several of our dogs with laser treatment for pain/arthritis as well conducted minor surgeries in the office and his annual exams and vax prices are spot on. I'm so grateful for their care and can overlook some of cosmetic nuances of the office because their care is amazing and that's why I'm there.

Donna is always helpful and straight forward. Dr Cromer (my fam affectionately calls Dr C ) always…read moretakes exceptional care of cats I have brought in after finding them in various states . Fair pricing , even on spay and neuter .

Beltway's vets are the absolute best! The family of vets are very knowledgeable and highly…read moreexperienced. They network to provide the best care possible for your pet. I have French bulldogs who are not known to be the healthiest pets in the world, so unfortunately, I spend quite a bit of time at the vet. They have always taken great care of the dog's needs and have never made recommendations that were not in the best interest of the pet in our family. They are thorough yet affordable and will never recommend expensive solutions that are not necessary. The front desk is friendly and welcoming, and the vet techs are top-notch. I cannot recommend Beltway enough.!

They always seem to be in a hurry and are kinda rude. They are close to us but we have taken…read moremultiple cats to this location and at first we were happy but not anymore. The staff can be rude and ignore you. We have taken about 4 of our cat's here including our families cats and we are starting to be very disappointed. We have yet to meet the twins that own the place??????? One time we talked to one of the sisters and they just threw our babies under the bus because we brought them so they said too late to take care of them?????? We thought this place was going to be a save place for our babies but it is turning out to be not,,????????!!!! When we first went there it was supposed to be with sister, very disappointed and felt lied to.

I brought my dog in urgently after she suddenly had difficulty standing just hours before we were…read moreleaving out of state. I truly appreciated that they were able to get us in within 30 minutes -- that meant a lot during a stressful situation. However, once inside, I was disappointed. The clinic did not appear very clean, and the exam room grout was visibly black in areas, which was concerning. My dog was taken to the back for a weight check and was gone 10-15 minutes. When she returned,I was told her physical exam had already been completed. I would have preferred to be present during the exam so I could better understand the veterinarian's findings in real time. Given that they had squeezed us in, I tried to be understanding. The vet suspected knee and pelvic pain and presented an estimate of just over $700. When I explained I couldn't afford that, I asked about reducing the number of radiographs -- I was told no. I then asked if we could proceed with just pain medication and was told bloodwork was required before any medication could be given. I absolutely understand that checking kidney and liver function is important, especially in an older dog. Those values can matter. However, I questioned whether the results would actually change her treatment plan. If her values were elevated, would they choose a different medication? If there was a safer alternative available, why couldn't that option be offered from the start to accommodate our financial situation? I was essentially told that without bloodwork, my dog would not receive pain medication. Feeling like I had no other option and knowing my dog was clearly in pain, I called my husband and we agreed to proceed with the bloodwork. What upset me most was being told medication could not be given without bloodwork -- only to then be informed their in-house machines were down and results would take 24-48 hours, yet they would still prescribe the medication before having those results. That inconsistency was frustrating. I was eventually offered the option to sign a waiver declining bloodwork and receive five days of medication, which could have been presented earlier. To add to my concern, I was told I would receive five days of pain medication, but when I got home I realized they had actually dispensed 15 days. That discrepancy shows a lack of attention to detail, which is troubling when it comes to medical care. Lastly, I requested her chart notes to follow up with our regular vet, and nearly five business days later, I called to follow up and they still have not been completed.

All the staff were so amazing! The doctor was so sweet to our hyper/anxious boy. Wish we would've…read morechosen this vet sooner! Also scheduled on Tuesday and was able to get in for Saturday and we were in and out within an hour!

We have used this vet for over a year. We had a care plan. Yet every time we go in there's more to…read morepay. They won't do anything without blood tests. My cat had blood tests 2 months ago and they put him on a medicine for his congestive heart failure. We have moved an hour and 15 minutes away and they now will not give me six pills to get him through until we can get him to a new vet on Tuesday. And while I was on the phone, Megan, asked me if I wanted to pay our past due care plan. No. Because I canceled that care plan because of this kind of nonsense. All I was asking for was 6 days of pills and we will be lucky if our cat makes it through the weekend. Thank you. I have never met a more heartless veterinarian's office. If you care about your pet staying alive, do not take them there because if you ever have an emergency they don't care.

We went in with an emergency on a Sunday and were told we would just have to sit and wait for an…read moreappointment. Not pleased with their concern for a pet.