Hey assholes - pick up the phone. You were supposed to pick me up 30 min ago...

The cab Im currently in the back seat of, driven by cab driver 70029 (no name on the placard) has the fasten seat belt bell going off for the duration of our trip...it has something to do with the driver not wearing his seat belt. When I asked him to fasten his belt, he shrugged and said it will go off. Then he turned off the radio and we just listened to that beeping. read more

2am on a Friday night, and Yellow Cab just rang and rang without a response for what felt like an eternity. When I dialed Veterans' cab, the phone rang a few times, then clicked over to a human dispatcher who was quick to locate a cab only blocks away after asking for the location. Only 13 minutes for the call, pick up and drive to the final destination on a Friday night for my friend ... not bad at all! read more

There are times you just cannot get through on the phone (rainy days, holidays) and I'm sure they've ditched me up a time or two. But there are those nights, it's 1:40 am you walk out of Thee Parkside knowing your chances are slim, yet somehow a yellow coach is coming your way. Guess it's like Ol Blue Eyes said 'it can happen to you, if you're young at heart' or if Veterans are feeling generous! read more

One of their drivers was driving at least 85 mph and weaving in and out of traffic. He almost hit my car by swerving into my lane. I called the company to report it & the guy hangs up on me. Horrible driving & customer service. read more

After 15 years of reliable airport service, we got let down last night. A dropped reservation and then a last-minute driver who parked half a block away then didn't get out of the cab to open the trunk or help with bags. Airport runs were always their specialty. What's the scoop now? New owners? read more

I did not ride in a cab. I was Threatened by a driver. I was driving up Sutter street and a cab was triple parked and blocking the middle lane sideways so no one could pass, I honked and his finally moved over and I was able to drive up the street. I stopped at a red light and the driver pulled up next to me, yelled at me then swung his fist at me. threating to get out and hit me. I called the office to register a compliant and never heard back from them. Apparently they do not care what happens out on the streets. I can tell you I will never use a Veterans cab in the future. read more

HORRIBLE experience yesterday with Veteran's (not to be confused with Veteran's Cab of the East Bay). Called for a pick up at 11:30am on 20th and South Van Ness. Waited on the curb for 30 minutes, called back to ask for an ETA (seemed like a reasonable request). The dick of a dispatcher told me to hold on while he check and proceeded to hang up on me. I called back 15 times, it would ring once, then hang up. Asshole. If you can't make the pick up, just tell me. I called Yellow and they picked up in less than 10 minutes. I will never use Veteran's again and encourage all my friends to do the same. read more

I originally called YELLOW CAB COMPANY at 8 a.m. to schedule a pick up at 2 p.m. so I could get to the airport by 3. At 2:10 I called to say the driver was late and they told me they still don't have a cab to assign to me and to call back in 10 minutes. I called back at 2:20 and they still didn't have a driver. I started getting nervous because I didn't want to miss my flight. I called NATIONAL/VETERANS CAB and they said not to worry and they had a driver pick me up within 10 minutes. I was so grateful I couldn't stop thanking the dispatcher and the driver. The dispatcher and driver were both very friendly too! Next time I'm in San Francisco I'm definitely calling this company FIRST!! read more

I have to say the cab driver who took us home after a night of dancing in the Castro was awesome. We thought we would try them again. This was a mistake. We waited 30 minutes before calling to find out where our taxi was that was suppossed to be only a 1-20 minute wait only to be informed by a very rude and disrespectful dispatcher that he had no control over how long it took to get a driver there and the wait time could be as much as another 25 minutes. Needless to say we called another cab company. read more

my husband and i used a veterans' cab to go from san francisco pier 39 to the bart station downtown. my husband left his cell phone in the back of the cab. as soon as the cab departed we discovered the phone was missing so i called the missing cell from my phone immediately. the cab driver picked up the phone and said he would return with it. we were going to give him $40 for his trouble and within minutes he returned and demanded $120 to give the phone back. i negoiated it down to $60 claiming we did not have that amount on us. the driver agreed but gave me his personal address to mail "any more money we could." he stated he was from the urkraine and that he would lose his job for returning the phone even though the charge on the meter read $5.64! when we retuned home from our vacation i called the cab company to report the driver as i had his name and an address. a man with a thick accent called me back the next day and stated after talking with the driver the driver said "he wouldn't do it again". the supervisor also would stated the driver would not return any part of the money. i was furious! imagine if he had swindled us out of $120 as he held our cell phone hostage! pass on veterans cab friends...bad business!!! read more

Like all the other cab companies they don't come out to the Sunset or Richmond area. Unless they are dropping someone they picked up in another part of the city you won't see one around. The further out out you live the more scarce they are. They shouldn't hate on the illegal cab drivers for doing their job that they don't do read more

I fly to work every week and always choose Veterans for the trip to SFO (and anywhere else). I can call a day before or 15 minutes before I need them and they always come. They're usually a few minutes early and have only been late once or twice (which was during Outside Lands Music Fest). I like how they know my name and address from my phone number. read more

I've lived in San Francisco for 9 years. And I've tried every cab company. I got lucky and was rescued one rainy late night by Veteran's...and I will never use any other cab company! First...you talk to a person when you call! Second, the dispatchers are awesome, and they care, and they do a fantastic job!! Third, Veteran's follows up, they have never let me down, and they are available by phone if you need to check on your wait time, or if you have a question!!! Fourth, Veteran's has some totally interesting drivers, real people, great conversationalists!!!! Fifth, this is an honest company, they are there when you need them, they never give excuses as they don't need to, and further, they just returned to SFO to drop of a wallet left in a cab tonight!!!! Take our advice and don't waste your time elsewhere, Veteran's is the only cab company you should patronize in San Francisco. read more

The streets of Presidio Heights are generally not the place you'd plan on encountering a foul-mouthed, NYC-style taxi driver (are they still that way in the Bloomberg era?). I'm generally pretty polite in traffic, so I was happy to be waved through by an oncoming car to get around a delivery truck. Veteran's 233 (medallion 51707?) whipped around the courteous SUV, blocking traffic while gesticulating out the window. As I backed up and drove by, the heavyset, Eastern-European accented driver called me an f-ing idiot. When I asked him to stop shouting obscenities in front of my five year old (who has NEVER, ever heard anything like that...) he went off, threatening to get out and hit me. Nice! Certainly won't be a company I'll use... After caling in to speak to a supervisor, they went from no stars to one star, since the supervisor's patient response gets something. No promised follow-up, but the apology was nice enough. read more

Quick and fast from the few times I have used them. They are the top of my list at the moment.

Just called to find out to find out how long the wait for a cab would be and the dispatcher hung up on me!

My wife booked a stay at The Opal hotel (a nice hotel all things considered) for a 3 day tradeshow she was attending not knowing the nature of the Tenderloin district where the hotel is situated. After attempting to walk to her event on the first day it quickly became clear that cab travel would be a necessity going forward. The next morning she then discovered the nightmare of trying to get a cab to simply pick her up from the hotel and drive her to the Moscone. So on the third and last morning as she checked out I was determined to get her a safe ride from the hotel and Veteran's/National totally stepped up to the challenge when every other cab company I called refused to take the service (I called all of them, Yellow, etc...). The dispatcher was polite and courteous and sympathetic to our situation. The driver called me and alerted me he was on the way within minutes of the request. He arrived promptly, was courteous and efficient in getting my wife to her destination in short order. On this experience alone Veteran's/National will be the cab company I look to use whenever I am in San Francisco in the future. THANKS!!!! read more

These guys were great. I called them with a rush order after a Yellow Cab refused to take my aunt across town. They got right over and took care of it. read more

I have used Veteran's Cab ever since I moved to the city. It's a great cab company. They are fast and reliable. I always use them for early morning airport pick ups and they are always on time and friendly. I have had really bad experiences with other cab companies. Pick Veterans! read more

These guys are always on time. The dispatcher could be considered curt, but I just think that he is picking up more calls in less time - he's efficient, which means he answers my call more quickly when I'm on hold. I've been using National/Veteran for 3 years and counting. read more

I've tried many of the different cab companies in town. Veteran's is the only one that actually shows up, talks to you (as if you're a human) and gets you there quickly without fearing for your life. I've since moved away, but when I visit, I always call them! Yellow cab will say they're coming, and then they stop and pick up someone on the street instead, leaving you standing out in the cold until you give up. I tried calling Yellow Cab once to order a cab ahead of time, and they said one would be available then, and then they never showed up. When we called they said "well it's busy right now." "Yeah, that's why I called ahead of time!" Fog City never has any cabs available. read more

Veteran's Cab is the finest cab company I have ever dealt with. They treat you like a valued customer. The drivers are all very nice and comfortable to deal with. Veteran's is simply the best in San Francisco Leslie S. Cole Valley. read more

Ok, I've been a faithful Veterans girl for many many years in this great city, and I'm just now getting around to letting everyone else know! These guys are not only reliable, but they are soooo nice to boot!! Both dispatchers and drivers alike. I lived in the city and worked in Oakland, and so had to cab it over on Sundays when the BART left too late. It was almost like I had my own private cab co., ready and waiting every other Sunday! Byron, the dispatcher, became a friend, as did my regulars who took me over the bay time and time again. So, don't even think about another cab company, cuz these guys are the best! Timely, personable, respectful, and professional. There is a reason that I have never called any other cab company for over 10 years!!! Thanks, guys!! Jen on Hancock St. read more

Last night, I tried to ask the cab driver make lane change before started our trip as I witnessed a ped/car accident instigated by a Veteran's Cab driver.... he told me to get out. I called the manager but he never returned my call. Having said that...I am happy to say thank you Veteran's Cab. You made me want to take the bus and/or walk more! read more

I don't know who is the guy during morning shift but he is terrible to deal with. He doesn't know what to talk, how to talk with customers. It was my second call to them today morning and this guy picked up the phone. I gave him my destination address and before i could complete my request for pick up he hung up saying that call up when u r ready..!! Hello...don't u need a pick up address and of course, i m ready thats why i called up dude?? This Guy sounds like sleepy/drunk ( i can say that since it was me second horrible experience with same guy and same company) who doesn't even take the calls properly and extremely rude and annoying!! I just thought to give them a 2nd chance but they don't deserve it!!! But at the same time few months back,when i was in downtown, i called them up for the pick up( during day time) and they were very prompt and friendly! So my conclusion is day time staff is really good and prompt but same thing i can't say abt the morning satff !! Only Advice: Please cahnge the morning staff to save ur clientele !! This guy really spoiled my day !! Stay away from this company!! read more

Veteran Cab dinged my debit card for $2.10 more than fare, plus pocketed the cash tip. My fare was $7.90 but driver scanned in $10.00 for fare which I discovered when charge cleared bank. Driver refused to give me printed receipt when I asked for one for business purposes instead gave me a business card. Because I keep the fare and tip separate the driver dinged me on my debit card and then pocketed the cash tip. This driver is a thief. They will never get my business again, and if they do it will be cash, no tip. read more

So far so good (knock on wood)... Take Veteran's to the airport and always on time to pick me up. I call at least a day in advance. For me being on time when I need to be somewhere is one of the most important things. The drivers have been professional and courteous but again just being on time and getting me from point a to point b safely each time, I do recommend their service, at least for airport trips (going to SFO). I pay cash, I don't know if that helps? read more

Spent 2 hours trying to get a cab thru 2 other companies calling them every 15 minutes for a couple of 80 year old ladies and getting nothing. I call veterans and the dispatcher stays on the phone with me as he gets a cab in under 5 minutes! He's a hero to those ladies read more

I love this cab company. I refuse to use any other cab company. They are all sooo nice and the cabs are clean. The dispatchers are all very nice. My favorite is Cary. He is hilarious, nice, polite & gives good phone. I never have to wait long for a cab no matter where I am. They are fabulous. read more

Great cab company. They've been purchased by National and now they have a fleet of 140 cabs. I prefer talking to a human being when I call, and not an automated system like some companies have. Friendly courteous drivers. Dog Friendly. read more

National/Veterans is my first call when I need cab and I agree with Jessica F., the dispatchers with their witty repartee are great. They always make me smile. And they never get mad at me if I have to cancel my cab. read more

I think it's obvious by the number of terrible reviews of this cab company how bad they are. I don't even need to go into detail about the slew of incidents I've had with their drivers. They are dangerous, inefficient, and have zero knowledge of SF streets. If you need a cab, let these go by. read more

I like that Veterans Dispatchers are always nice. I am always calling cabs for people going to and from airport, and it's nice to have a nice voice on the other line. And, thus far, everyone's gotten to their destination on time. Keep up the good work. read more

The worst cab service, can't get one to your house that's for sure, they're all sitting in a line infront of the hotels downtown. I once called the night before to reserve a cab to take me to the airport the next day which they said they do, no cab ever came that morning, I had to call and still no cab came. read more

I use National-Veterans Cab company frequently in my job when associates and visitors need a cab and I LOVE them!!!!! They are by far the most reliable cab company in SF, are always prompt and always extremely curteous! Oh, and the dispatchers are AWESOME!!!! read more

I've always had a good experience with Veteran's Cab. They know my name and I think I've become a regular. They are awesome and reliable. The most reliable. Love it. read more

We called at 4:30 am for a quick pick up and the driver got us in 10 min. Thank you!

Guess I can't really properly review this cab company as I never actually used them. However, I did call them prior to visiting SF, to ask if I could reserve a cab for the next day outside Pier 1. I was told that I need not reserve a cab, but to just show up outside Pier 1, where there would be plenty of cabs waiting by the curb. Well ... this turned out to be not the case! I needed to be at Pier 39 within twenty minutes after arriving at Pier 1 and seeing that a cab was not available, I started walking in the direction of Pier 39, all the time trying desperately to flag down a cab. I tried at least 20 cabs, I failed at least 20 times. When I finally arrived at Pier 39, by foot unfortunately, the ferry I had intended to catch (to Angel Island, to spend time with my visiting family) had just pulled away from the dock. Needless to say, I was pretty pis..d off with SF's cab drivers. Pretty damn bad advice from Veteran's/National Cab Company if you ask me!!! (Probably should have given them one star!) read more

I called Veteran's Cab Company yesterday afternoon for a pickup. After 45 minutes of waiting, I called back asking where the cab was. The dispatcher was extremely obnoxious, and when I said that it was unreasonable to have to wait 45 minutes for a cab, he told me in a very angry tone that if I didn't like it, I could call another cab company. I found his attitude so offensive that I did call another company, and will never use Veteran's again. They have definitely lost my business forever. read more