We have been taking our dog and cat to this clinic since we moved to the area 3+ years ago. It…read morestarted off great, but has gone steadily downhill since. In the last 2 years, they have had a lot of staffing issues, details go overlooked, and questions not given the time they deserve. They are the most expensive clinic in the area and still find a way to nickle and dime pet owners. The staff do not really seem to care about client concerns, you can hear it in someones voice when that person cares. All they want to do is make excuses. I will be moving on, I would encourage others to do the same.

I brought our pets to Franklin Vet during Covid recommended to me by Tufts. We've had our cat & 3…read moredogs there (two have passed). Safe during Covid. Friendly staff & docs. We had our cat there yesterday for teeth cleaning under anesthesia. Great pre op instructions & post op/pick up same day. Nicole called me this afternoon to check in on Frances. Highly recommend. Facilities aren't fancy but they work fine! Staff is wonderful, from front desk to techs and all vets there. Highly recommend. Not inexpensive but they work with you. High prices everywhere, just not here.

We have been taking our cats there since 1978. We and the cats are always well treated.read more

They are pretty good. We've been coming here for several years because we live so close and they…read moreare usually helpful. I have had a couple times where Tufts has told me literally the opposite of the vets at Acorn with was a little concerning (in all examples it turned out Tufts was correct, but they don't offer general vet services so we go back and forth). One big pice of advice here - if you have prescriptions/drugs you have to purchase for your pet, DO NOT buy them from Acorn. I made this mistake for too long. One call to Walmart pharmacy (I'm sure it's similar at others too) and I saved over 75% from what I was paying Acorn for the exact same drugs.

absolutely love this place from layout of space, friendliness, doctors/staff, cleanliness,…read moreefficiency and communications. Plus they always have great freebies!

Since adopting my cat I've been bringing him to the Wrentham Animal Hospital for his vet needs. The…read moreinside of the place is warm and exciting. Also greeted when I walk in with a big smile. The staff is incredibly friendly. My cat had an appointment yesterday and his vet was Megan H. She was so so sweet and good with him. She helped go over the best options for pet insurance which is very much appreciated. Such a good experience every time I go. All their hard work is very much appreciated. Thanks guys for being great and being so good to my little kitten

Dr. Mansfield and her assistants, Danielle and Fallon, always do an outstanding job caring for our…read moredog, Blak. We previously went to another veterinary clinic where Blak would become very anxious during visits. Since coming to Medway Animal Hospital, that anxiety has completely disappeared--he actually loves being there. Dr. Mansfield and her team never rush through appointments. They take the time to address all of our concerns while also showering Blak with attention, affection, and genuine care. Their compassion and dedication truly set them apart. If you're looking for a veterinary team that genuinely loves animals and treats them like family, Medway Animal Hospital is the place to go. Thank you, Dr. Mansfield, Danielle, Fallon, and the entire team for the exceptional care and 100% satisfaction you provide at every visit. Your hard work and kindness are greatly appreciated. -- Ace Knight Owner, King Street Music Studio Franklin, Ma.

Where to start... Took my dog there. "Oh, he needs x-rays. Oh, the x-rays show a foreign object…read morein his belly. He needs an ultrasound. Oh, his heart is slightly enlarged." $700+ Fast-forward a week at specialty doc. "Nothing in his belly." $1.3k "But we recommend an echocardiogram." Scheduled. Another 1k. "He has a MASSIVE tumor on his heart." One week later, he is gone. 1k to put him to sleep. So today I had to bring my senior kitty, 17.5 years old. Needed a thyroid level check and BP check. $500. HUH? Oh, the doctor decided to do an XYZ blahblahblah test. Oh, really? Did anyone come and ASK ME? Nope! Absolutely OUTRAGEOUS. Doc wouldn't come out to speak to me, but sent Miss NonBinary, who proceeded to tell me THEY are the experts and THEY know this, that and the other. But did they consult me? NOPE! Just give us your money because we decided to do these tests and we are the experts. AND we will not give you refills on your pet's medicine anymore. Oh, really... Well, let me apologize to the young woman checking me out, because I am sure she will have nightmares about me tonight. I told them straight up how absolutely disgusting they are for trying to pull that shit. As an aside, while I was waiting, an older gentleman came in trying to return prescription shampoo. Bottle still sealed. "Someone put this in my bag but I don't want it. I want to return it." Oh... you can't do that, sir. They wouldn't take it back. Gave him a hard time. Apparently this is a theme with them. They'll be sending me my records. Good. Doing me a favor. Not only are they absolutely scumbag sneaky thieves, they are grossly incompetent. STAY AWAY.

I love them! I would definitely recommend this veterinary clinic to anyone who truly loves their…read morepet. The doctors and staff are all really kind people. The only recommendations I have is when you unfortunately have to say goodbye to your pet there should be a special room to do it in. Not the regular office visit room, and it would be helpful to have some type of back door exit to the business. So if you have to say your final goodbyes to your pet you do not have to leave walking out through the waiting area in front of other people and their pets. And if you choose to bring your pets remains home with you to give them a proper burial, they are also brought out through the waiting area in front of other customers.

I have taken my digs to Countryside for aprox 20 yrs and they were great until they weren't. Riley…read morehad k/d, liver disease and a mass on her chest. She went in for s dental cleaning that could not be done because her blood pressure dropped to unsafe levels. I was told that her teeth could be treated with antibiotics. I called 3 times and went there twice. Never got a call back so i decided to change vets and was seen the same day. A week later Dr Masuco called but it was a week to late. My dog is towards the end of life and not what i expected from them. Some (not all) of the girls at the desk are rude and dont care about the animals just a paycheck and apparently the vets dont check messages. I really didn't want to change but they left me no choice. If your pet is close to end if life be careful. Very disappointed

"Examination" was not thorough of my sick cat. They missed the fact that she had an intestinal…read moreblockage, and told me that my cat throwing up multiple times a day is normal sometimes and maybe I need to change her food!? I tried to tell them that she must be severely dehydrated because she's not eating or drinking, they gave me a special canned food to try with her, and a medicine to stop nausea. Given they have the degree, I trusted them and followed their instructions, and then ended up having to rush my cat to the emergency animal hospital for surgery . I reached out them to inform them of the situation, then they went out of their way to call my spouse to say I was rude!? Unreal, would never recommend this place. Of course I was upset, because according to the emergency vet- if I didn't bring my cat in when I did she wouldn't have made it, and that's terrifying!

Dr. Acisse Sbvh is an amazing doctor and his staff members are very friendly and gave me and my…read morefamily positive support. I highly recommend you going there with your pet.

Been taking my dogs here for many years. 15 for a Springer and almost 12 for a Boxer. They…read moregenuinely love animals especially Colleen and Cynthia. Dr Connolly is great with the pets. She is accommodating too when they are ill. Thank you for your care!

I understand that yes there is a pandemic going on right now but when I am bringing in my 18 year…read moreold dog that my mother has been bringing her to you for the past 14 years. You tell me that not only are you going to perform an entire exam*,do blood work*, perform unnecessary painful x-rays*, and who knows what else you're doing or NOT doing because I am not there with her, but you will absolutely not allow me to come in to hold her while you euthanize her.....ARE YOU FREAKING KIDDING ME??????!!!!!!! She is my daughter and there is no reason for you to do any thing other than let these poor babies have their last moments in the hands of their loved ones!!! I went directly to Franklin and I had absolutely no issue with going in and holding my baby the entire time and staying with her for I don't know how long. It was so difficult to leave her. You are supposed to UNDERSTAND that they are our FAMILY MEMBERS!! Where the heck is the compassion and empathy for the loss of a family member? Dr. Sandler is rude and extremely mean towards the animals and I have on several occasions heard her screaming at the dogs in the kennels to "shut up" like that's going to make a difference. Then she will go in and kick the cages. She is rough with the animals. Dr. Susan Adams-Conley, I'm afraid that you're going to lose your business if you don't replace that nasty woman!!! I can not recommend anyone who is looking for a veterinarian to go to you for the reasons I mentioned above. Your facility also is in desperate need of a major makeover. I have always had a really great experience with Dr. Adams-Conley. I also have to say that your prices are actually really high compared to what the other veterinarians are charging. *All you want is MONEY!!

My 16 year old cat had several chronic conditions and had been throwing up every seventy two hours…read morefor 9 months. My vet was not cooperative and I seemed to have to justify the decision to put my cat down to her when she could not give me options for treatment or even a diagnosis. Frustrated, I called Lap of Love. They were such a relief. The first time I called the woman who answered was very kind and compassionate. But I chickened out and didn't actually make an appointment. My cat then had a scary incident that made me convinced that I had to do this and I called back. The man who answered was great and got me an appointment within 3 days. I didn't have to justify the decision. I didn't have to get records and PROVE I had a basis for the decision. They did ask for the cat's vet but I am unsure if they called them. I am a little different and I did not want to be around during the procedure. My cat is not the type to be comforted by me. I worried that might be a problem. But it wasn't. The doctor called me before the appointment and told me she was coming and she was on time (very important when you have spent three days just trying to keep your nerve) and kind. I was allowed to step out of my home (I had worried she might tell me I couldn't do that due to liability issues of leaving her alone in the house) and she came and got me when done. She left me a paw print cast of my cat and a locke of hair. Thank god for this service. No one wants to do this but it was a relief not to have to fight for the service when you are using all your strength and backbone to make the decision in the first place.

After researching vets in this area, we decided to try Dewitt. During our initial visit for a…read morecheckup and vaccines we found all of the staff to be lovely. Today we had to do a follow up visit and had another great experience. The vet tech, Francesca, is amazing. She asked great questions and took detailed notes about Peanut's condition. She patiently taught us how to administer the medication and answer our final questions.

Dr. McNulty has been all my cats doctor. She shows patience with our questions and always takes…read morethe time to answer them. She was exceptionally great about seeing my very sick cat on such short notices. We were thankful for her helping my kitty during that time. She is also very patient and gentle with my cats and that's most important.

Take both our cats here and they are always extremely helpful and go above and beyond. Our Dr also…read morewould email to keep updated and give helpful tips/ warning signs. I always recommend them as the go-to Vet in the area

My puppy started going here for his first visit through his 1 yr birthday. During most of that time…read moreit was during the pandemic and I hadn't met office staff or the vets. However, the first in-person visit led me to worry about the treatment he might've received while I wasn't there with him. Dr. Aartz was definitely condescending, aggressive, rude (as other reviews have referenced). His mannerisms, his tone and energy made me worry 'if this is how he is with puppy owner in the room as witness....' Maybe other vets there have better "bedside manner" with pet and their humans, but I won't be returning. Office staff gets mixed review. Vet tech was very nice.