I called the office and talked with Jackie. She was very helpful and efficient. In a short phone…read morecall I was able to take care of my business. She is also a very pleasant person to talk to. This office is a wonderful example of how all businesses should be. I appreciate the great experience. Catherine Dier

Wonderful State Farm Agent. Goes above and beyond. If you are looking for car insurance, go to…read morethis agent

When my previous agent would not return my calls to answer some questions I had for a claim, I…read morebegan searching for another. Though I was not a customer of hers, JoAnn answered my email quickly and spent time with me when I called. She helped me move from my old agency to hers, and when the time came, JoAnn helped me move to a new carrier that provided me better coverage with better rates. Thank you JoAnn!

My husband and I have a home and auto policy with Joann Miller. She has been nothing but I headache…read morefor me. We cancelled an insurance policy on a vehicle and she claimed to have taken it off our account only to find out we are still being charged for it. Now she wants proof that we junked it to credit us back the money we overpaid due to her mistake. I recently purchased a 2024 vehicle. We called her to set up the new vehicle under our account, which she then said she would email my husband updated insurance cards. Did she? No! Is the vehicle covered? Who knows!! Probably not!! Also, their customer service line is a joke. They are only open Monday through Friday. When I finally had someone answer me on the phone, they told me that they could not help me because I have a home and auto policy and they only deal with auto. If you are looking for a new insurance company or a new representative, I do not recommend Joann Miller as she is not someone you can rely on.

Dawn was super insightful and helpful. although she didn't receive a penny from me, she still…read moretreated me as if I was a long term client. highly recommend

Just really good people to work with! They place our auto and home insurance and I have been very…read morehappy with the level of service and the quality of coverage!

Signing up for Medicare (A&B) is easy. Shopping for a Medicare supplement and drug coverage plan is…read morenot. I spent hours trying to get answers to simple questions, and still, insurer representatives did not understand what True Out-of-Pocket costs were, that having creditable coverage prior to Medicare affects coverage for preexisting conditions, and more. Fortunately, I found Laura Kogan at The Health Insurance Shoppe who answered my questions, enabling me to get exactly the coverage I needed. Plus, she was a pleasure to work with. My only regret? Not starting with Laura to begin with. Highly recommend!

My husband and I have been coming here for many years. We have been patiently guided through the…read moremany changes in health insurance and Medicare. The team are expert in their knowledge . Highly recommended!

Do not get insurance with this people. They don't know what theyare doing. I been asking them to…read moremake me commercial car policy they don't know how for 6 month telling its ready and it was never done. I call them to cancel my policy a month ago they did not cancel it I was paying for 2 policy. I call them to cancel did not want to cancel. I had to call costumer support to get it done. Scammersssss!!!!!!!

When I initially called for insurance, I was greeted with an auto insurance price that seemed too…read moregood to be true...The coverage seemed great and the staff friendly. My first bill came through with no problem at all. My second month was met with a charge of over double what was quoted to me. When I called to get information, Nora told me that my 6 month premium was a completely different number than what was originally quoted over $200 more than what was quoted. I spoke to Kim who assured me that she would get it taken care of. My Third month and the bill was getting bigger and bigger. When I called again I was told that three months ago I had something on my record that was preventing me from getting the rate promised and it was automatically raised. Some customer service, no call, no email, no info at all. In fact, Kim wouldn't return my calls at all anymore unless I called from a different phone number, at which she would ask to call back and never would. I wouldn't recommend this agency to anyone I know, be aware that they have little to no customer service and will do anything to ensure your experience is as painful as possible. STAY AWAY

I'm sorry the previous posters had such difficulties, however, I have been working with this…read morecompany for a decade and have never, ever had a problem with Jerry or his wife, Rebecca. They have always done their utmost to ensure that I received great service - AND - a fair health insurance policy - not an easy feat in the last several years, given the state of private health insurance options. Most recently, Jerry and Rebecca informed their customers of the possibility of forming a group health insurance plan (I'm in private practice as a therapist). It took a fair amount of time, but they worked with us every step of the way and 5 of us formed a group and have each purchased insurance that is heads and tails above what we were able to purchase individually. I am very grateful to Jerry and Rebecca.

If I could give a zero I would. I completely agree with Steve J. We have been a marketplace buyer…read moreof health insurance since November, 2015. In 2016 - we purchased directly through the marketplace website. For 2017 - we thought we would give a local provider an opportunity to make a fee. What a mistake. No or slow response. His assistant would answer the phone but would never have answers. In short we applied for 2017 coverage before the deadline and ... with 2 weeks left in 2016 - I asked my wife where our new cards were. That began a whirlwind that we discovered that our app was faxed but never followed up on to BCBS. BCBS says that they got a completely black fax from Jerry - maybe this was ours. Then a rush app was made for 1/1/17 - that turned out to have coverage starting on 2/1/17 and backed up with a letter from BCBS stating the same. Then this week we get another letter from BCBS saying that our insurance was indeed backdated to 1/1/16 and we owe January premiums even though they sent us cards with a 2/1/17 date. Pay up or we drop you for the year. We postponed a ski trip out of January because we did not want to take the risk of not being covered. Everytime we called to find out.. the response was the same... "we have hundreds of customers - we are doing the best"... or "I need to call the account rep" or the latest this week... "we are calling the President of BCBS." If you are going to be in a high volume business - best staff for high volume. If you could not service the customer just say in the beginning - "I am not making much money on this.... you should do this yourself." Run - Don't walk - away from this provider.

Great customer service and attention to detail. They do a great job at finding the best rate and…read morecoverage for each situation. Very honest and trustworthy agency! Highly reccomend

Andrew Daly goes out of his way to provide money saving solutions to coverage. He is truly a…read moreprofessional and I have 32 years in the insurance business. What a pro!

Andrew Daly was very knowledgeable and took a great deal of time answering my questions. I needed…read moreto understand my options for Medicare in a new state and he helped me to navigate that process. I would definitely recommend him to anyone who needs help with understanding and choosing the best insurance options.