I've been coming to see Dr. Edwin Yau for the past 4 years. This is a very busy place, so be…read moreprepared to spend more time than you expect in the waiting room, even with an appointment. Dr. Yau has a kind, compassionate, and gentle manner and I am always pleasantly surprised when he takes a genuine interest in my life, what I've been up to, etc. answers all my questions, and doesn't rush with anything. (Which explains why nobody gets their appointment on time. :) ) I also appreciate the other staff. One time I had painful 2nd degree burns from an accident; couldn't really go anywhere, and one of the nurse practitioners "held my hand" through text messages, advising me on wound care at home. The same thing happened another time when I had an infected spider bite. My only minor complaint is how busy they are and sometimes phone calls are not returned, or questions take an extra phone call to be addressed.

This office needs serious improvement in how it handles disability paperwork and patient…read morecommunication. My mother (an inpatient RN) was evaluated here for joint issues and was placed on two months of medical leave by her provider. However, when we requested completion of the SDI (DE 2501 Part B) form, the office refused and told us she needed to attend physical therapy first. We followed that instruction, only to have the physical therapy office clarify that they do not complete SDI certification--this must be done by the treating medical provider. When we returned, the front desk then insisted she would not qualify for disability, which is not their role to determine. Eligibility is decided by the California Employment Development Department, not administrative staff. This resulted in unnecessary delays, multiple visits, and completely avoidable confusion during a time-sensitive situation. More concerning is the lack of consistency--placing a patient on medical leave while simultaneously refusing to complete the required documentation does not make sense. Patients should not be sent back and forth or given incorrect information. If the office chooses not to complete disability forms, that policy should be clearly communicated upfront rather than shifting responsibility and providing misleading guidance. Just to be fair, the first NP encounter my mom had was pleasant and professional. But the administrative handling was disorganized and unprofessional. This process needs to be addressed.

0 stars. I had the…read moresame thing happen in my in-person appointment with NP James Miyazaki as "Adri W"'s Yelp review below. The appointment was so unbelievably awful that it was hard to even write about it. Thank you, Adri, for putting it into words. It's sad to see that he is like this with others too. I'm sharing this so other patients are aware. For my appointment, I had actually seen my lab results on my own first, and wanted him to explain what they meant. I asked for simple clarification of one lab result, and he said "I can refer you to a specialist doctor if you want." Confused, I said, "I don't need an entire appointment with a specialist, I'm just trying to understand the basis of how you interpreted this lab result. He said going into that detail is above his pay grade. Then he asked if there was anything else, as if that's all there was to go over. I was surprised because the lab results clearly showed that I had another subpar lab result, so why was he talking like we were done. I said "Yes, my labs show I'm also low in ___, aren't you going to go over that with me?" He said he was about to, but that I was harping on the topic of my the first result... as if my earlier question was preventing him from going over my next result? Like, what? That was rude and really weird. Then he said I need more of a certain medication. I asked how much I should take. He quickly gave me an amount and seemed bothered like he wanted to leave. I had to say, "wait, I already take that amount and my results are still low." He just went, "Okay then take [higher amount]." If I didn't elaborate, he would've just left me with useless information. But he doesn't care. He's bothered if he has to explain anything beyond your lab numbers that are already on paper in front of you. The above took maybe 5 minutes. Then I tried to bring up that I've had a concerning health issue that's been going on for weeks, and as I did, he just got up and said, "I have to go now." I said, "What? No, I need to talk to you about this, I'm concerned." He was in such a hurry that I couldn't tell him any context like my health history (that ended up directly contributing to the issue), so he lazily just threw out, "I can recommend a [specialist]" (that wasn't even appropriate for my issue, which he would've known if he'd taken the time to ask anything about my background). I said, "Do you think I need one?" He shrugged and said, "Up to you." I said, "You're the nurse! How would I know if I need one?" He just shrugged at everything like some child who doesn't want to be held responsible for anything and wants you off his back. I couldn't believe what was happening. Then he just left! That he felt it was appropriate to just leave after 10 minutes total (and it was 45 minutes after my appointment start that he even came in to see me) without any warning of how much time we had left, and walking out the door as I was trying to bring up a concerning issue... I just couldn't comprehend what was happening. I'd never had any NP, PA, doctor, anyone do that before. No caring person in any profession would. I also was supposed to have another service done as part of my appointment, but he'd already walked out. Stunned, I went to the front desk and said, "He knows I still have questions, and I'm also scheduled to have this other service, but he just walked out!" The front desk knocked on his door, and he came back in to do it. What the hell? He didn't have time to address my earlier concern, but now he has time to do the other service? It was the worst medical interaction I've ever had. I had a medical issue concern and felt so abandoned and gaslit, like I was a burden for asking for reasonable clarification vs. just letting him spit useless superficial "advice" at me. I was so upset with everything that I never wanted to think about it again. Dr. Kaneko, you should know that NP James Miyazaki does not care about patients and does not help them in any way. And, like other patients have said, he talks over you and doesn't listen. Just like Adri W, I was getting upset because he was so dismissive from the start, and he can't seem to handle a patient showing any sign of upset. When I spoke in a concerned tone (rightfully so) with perfectly reasonable patient concerns, in response to the shallow, unhelpful information he provided... it's like he just shut down. He should not be practicing if he does not have the capacity nor care to treat patients and their concerns with respect.

I literally never write bad reviews, EVER. I have never felt so unheard and disrespected in my life…read moreby a Healthcare professional. This has nothing to do with Doctor Kaneko, I have never even seen her. And the PA Maria was incredible, she's the one I saw the first time I went to the office. Today I had a telehealth appointment, I thought with Maria, but it was instead with James Miyasaki. Do not ever see this PA if you actually want to feel heard or seen! I've never had a doctor ask me questions about symptoms or whatever it may be, and then I'm answering and while I'm answering, he keeps saying mmhm, mhmm, yea... like I literally could not even finish a sentence or actually express what was going on with me because he clearly wasn't listening, and he kept talking over me. Then he wanted to refer me to a specialist that had nothing to do with what I was talking to him about, and then when I asked why he's recommending that particular kind of specialty, instead of explaining himself, he just brushed it off and said OK never mind I'll give you the other referrals that you asked for. I'm only assuming because he wasn't listening to me and didn't even know what I was talking about, and then realized that that was not the specialist that I needed. Then he didn't even go over my labs, which was the main point of that telehealth appointment. Then I spoke to the front desk which they were very dismissive as well, which is very weird because the first time I went there they were very friendly and very nice. Obviously the doctor did not like me for whatever reason and must've said something to them, because they were not supportive of me when they got back on the line. After talking to them, they put the PA back on the phone to go over my lab results. Mind you I already had my lab reports so I saw all the numbers. I wanted to have the numbers explained to me and what I can do to improve my labs. Instead, he just talked about the numbers and what was out of range, what was in range, and then when I proceeded to ask him if those are things I need to be worried about? Or how do I fix them? He laughed and then said I already explained that ma'am. Then I told him no you didn't, you just told me numbers and I want to understand how to fix them. I did not even get that entire sentence out before He told me to hold on and put me on hold back to the front desk. And yes, I did raise my voice and I said excuse me sir you're not even listening, so yes I did raise my voice, but I didn't know what else to do because he literally was not listening to what I was asking. I cried so hard because that was so incredibly rude, he didn't even care to help me with anything, and then when the staff got back on the line and literally did not help me or care about my feelings at all in the situation I just got his name and hung up and just cried my eyes out. It's Healthcare professionals like this of why people don't go to the doctor because they don't feel seen or heard or feel like they can be helped. This PA needs a Real wake up call into fix his bedside manners. I don't even understand why he would be a healthcare professional if you don't care to help people, or even listen to people. And as for the front staff, woman to woman I thought that she would be more understanding and help me, or at least make me feel understood or heard, but she basically dismissed me and made me feel like I was the problem. I am so incredibly distraught.

Dr. Tseng is my family doctor and we could not have found anyone better for this role! When we…read morefirst went into his practice, Donna greeted us with warm welcome and the whole place was super clean and refurbished. Doctor Tseng is always patient with my health questions. One night when my dad felt extreme sick, I called Doctor at 2am and without any hesitation at all he offered his help and visited my house (we live very close by). This level of dedication and care meant more than the world to us in that moment. Doctor Tseng is the hardest working doctor I know and there is no one I trust more with my family's health.

Incredible experience while being there, not only just a super clean and comfortable place, people…read moreare so nice and helpful especially a very sweet lady called Donna, thanks a lot.

The parking lot is a bit cramped even though it looks big. Easy to get in and out for an…read moreappointment. My grandma goes here for her doctor appointments whenever I've taken her since she can't drive herself, the staff is nice and the appointments are fast, efficient.

I have always had a great experience at this office. The nurses and receptionists are always…read morefriendly, professional, and provide excellent customer service. They make every visit pleasant and welcoming. Dr. William Origil is a wonderful doctor who takes the time to listen, answer questions, and genuinely cares about his patients. I highly recommend this office to anyone looking for quality medical care.

Many years ago, I had a traumatic experience with this doctor. After taking the antibiotics he…read moreprescribed, I broke out in a horrific rash all over my body. It was so bad I was crying from fear. Instead of helping me, the doctor was incredibly hostile and shouted that it wasn't his problem. He refused to provide any medical advice or treatment. I had to go to another doctor to save myself. I will never forget how I was treated--with zero ethics and no compassion. As a Thai person, I expected better. This doctor needs to be ...for how he abandons his patients in their most vulnerable moments. The emotional trauma he caused stays with me to this day."

I have been a patient of Dr. Bhava for more than 10 years. He is a great physician. He spends…read moretime listening to your concerns and provides appropriate care. The staff is very kind and helpful.

They were able to help my son with his dental work. Providing us with sooner appointments when…read moreneeded. Very happy I found this group

This office has two sides, one dental services and the other mental health services. I've been a…read moredental patient for years. From Chinatown location to their old mpk location to this new mpk location. From Dentist Edward to now my favorite Dentist Kelly. Office Receptionist, Elm has been with the group since my changing to mpk old office. He's super welcoming, and efficient. He really makes the office feel like anyone's local office. I've been to other dentist offices, trying to find better deals to services before. It's difficult to find good dentist out there!! And one who cares to educate and better my dental life each time. So I've stuck with this group ever since. Dentist Kelly has empathy and understands the struggle of chronic illnesses of autoimmunity. So I trust she'll be proactive in looking out for my mouth health and such. She's such a great teacher!! She explains a lot, and helps take you through steps. She's verbal and has such a delightful cheery personality. Free parking. Lots of parking with access to new electrical vehicle charging equipment too!

They really do nickel and dime you for everything at this office. I came in for my physical and…read morethey charged me a copay for my visit. However, preventative care is 100% covered. When i inquired about it, the front desk person told me she didn't have me down for physical. I asked what did she have me down for? And it was a physical. So then asked if there was any other medical needs or questions i needed to ask the doctor today? and when i said no, she refunded me my copay. A week later, someone from their office called me and asked me to come in so i can discuss my blood results with a doctor. They also gave me the option to do this over the phone and SURPRISE!!!! THEY WANTED TO CHARGE ME ANOTHER COPAY!!!! At my old PCP, they did not charge me a second copay for discussing my results. if you don't want to be nickeled and dimed for everything, then i suggest you look for another doctor's office. But i would say the doctor's here are actually very nice. They do listen to your concerns and i did not feel rushed during my appointment.

I question the authenticity of the positive reviews that initially drew me to this clinic. In my…read moreexperience, the doctor exhibited a troubling need to exert strong control over others and demonstrated minimal compassion toward a severely ill patient. Upon learning that the patient had sought emergency care at another hospital--while still honoring the scheduled appointment at this clinic--the doctor became visibly upset and subsequently refused to continue providing medical services, despite the patient attending the appointment as planned. This highly unprofessional behavior has led us to consider filing formal complaints through the appropriate channels."

Dr Lee, The nurse practitioners and the nurses are very friendly and patient! If you are patient…read moreand well mannered towards them they will go above and beyond for you! I experienced that myself! Yes the wait can be very long, but that tells you he's a great Dr!! Lots of patients like to see him. You don't like waiting, then I recommend going somewhere else.

The nurses and the front receptionist provided excellent service. However, Dr. Lee's service was…read morevery disappointing. During the visit, Dr. Lee made comments about how "smart" the patients were and whether they were paying attention. Instead of communicating directly with the patient, he spent more time talking with the nurses because the patient did not speak English fluently. His attitude came across as dismissive and perfunctory, and it seemed that he was unwilling to make an effort to communicate with the patient.

I was looking for a new primary care doctor after my long time doctor hired the rudest staff on the…read moreplanet. When I called to make an appointment, the front desk was pleasant and polite (phew!) and quite efficient, asking me to text my insurance information to verify coverage. When I called back 30 min later I was able to get an appointment fairly quickly. The doctor himself is very kind, patient and thorough, addressing all my questions. He recommended a colonoscopy and mammogram, and even referred me to a specialist I can look into. My prescriptions were sent electronically to my pharmacy, so I can just pick up when they're ready. The doctor and his staff speaks English and I confirmed they speak Mandarin too, great for when my parents are in town. There was a patient that came in as an emergency, and I was glad to see they accommodated him politely. Glad to finally find myself a solid primary care physician! P.S. they are moving a block down in Aug. 2024.

Don't come to this doctor worst place to be been waiting for a referral from him for 4 months he…read morenever put the referral in