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    Vial Properties

    5.0 (6 reviews)
    Closed 9:00 am - 6:00 pm

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    Water's Edge

    Water's Edge

    (61 reviews)

    I lived at Water's Edge Apartments for about two years (February 2024-February 2026) in a…read moreone-bedroom apartment and recently moved out. Overall, the apartments are a decent size and noticeably larger than the average one-bedroom apartments in the area. The appliances are good and the units have been renovated, although the building itself is older. The building does not have A/C, but it was not a major issue since the weather is only warm for about a month during the year. My experience with signing the lease, moving in, and maintenance during my time there was generally good. I especially want to thank the maintenance technician, Riccardo. He is one of the best maintenance professionals I have ever dealt with, very helpful, prompt, and professional whenever something needed attention. During the two years I lived there, the property management changed several times (around 3-4 different teams), which made communication and policies somewhat inconsistent. The biggest issue occurred during my final renewal period. The rent was increased by $200, and the notice was given at 5 PM on the last day before the holidays. When I tried to discuss or negotiate the increase, I was told the office would not be able to respond until January 5th, which was already within the window for giving my 30-day notice. Additionally, the lease renewal letter stated that there was no option for a month-to-month tenancy. This was in contrast to what was written in my lease agreement, which indicated that the lease would automatically convert to a month-to-month arrangement if a new lease was not signed on time. Unfortunately, my experience with the new property manager, Arnetta, was very negative. I found her to be rude, dismissive, and unresponsive. I went to the office twice to try to discuss the situation. The second time, even though the office door indicated they were open, she asked me to leave and come back 45 minutes later because she was in a class. Overall, I felt I was not treated with respect during these interactions. Other staff members in the office, including Paul and Alyssa (Mika), were respectful and helpful, but my experience with Arnetta was extremely disappointing. Eventually I was told there was no possibility of negotiating the rent increase, so I gave my notice. Shortly after, I noticed that my same apartment was listed online for $100 less than what I had been offered, along with a promotion of two weeks of free rent. If that price had been offered to me and the interaction had been more respectful, I likely would have stayed because I truly liked the apartment and the view was very nice. Another issue occurred after move-out when I received a bill of about $1,200 that included charges for carpet replacement in the living room and stain removal and shampooing of the bedroom carpet. The bedroom carpet was extremely clean and almost like new. After I raised concerns and referenced the photos they provided, the stain removal charge was removed, but the shampoo charge remained. There were many emails back and forth regarding the carpet replacement charge. I asked for documentation, move-in inspection reports, and photos, and also referenced California law regarding normal wear and tear. There were also inconsistencies in the explanations I received, for example, one email said the stain removal was for the bedroom, while another email said it was for the living room, which I found unusual. Eventually, after further review, they stated that the reason for the carpet replacement was "severe buckling." This was an issue that had existed since I moved in and appeared to be related to installation rather than damage. That charge was ultimately removed, leaving only the carpet shampoo charge. Overall, I genuinely liked the apartment and the location, and it is unfortunate that my experience ended this way. The apartment itself was comfortable and the view was great. However, the way the lease renewal process was handled and the way I was treated during that time ultimately led me to move out. I hope the ownership takes tenant experience into consideration when selecting future management.

    Updating review about more than halfway into one year of living. Still love the view next to the…read morewater. Parking is okay. Sometimes there is poop in the hallway and street sweeping wakes me up at night. There's lots and lots of shutdowns for maintenance, and the elevator has been broken since early April, good for steps though, but would be inconvenient for moving in/out in the future.

    Ray DiFruscio Associates - We get it done from start to finish.

    Ray DiFruscio Associates

    (11 reviews)

    It's probably not worth listing the particulars of our rental experience; ultimately we had a…read moremiscommunication/misunderstanding and Ray made it right by releasing us from the holding agreement. My advice, if you are looking to rent a home with Ray is to make sure you fully understand and inquire about the terms around the holding deposit, as well as the expectations of when you will need to sign a lease and provide a security deposit / first month's rent. In our experience in roughly 18 years of renting various homes/apartments/condos, his policies are a little different than other property managers. If you are comfortable with the policies (ask about the move out notice), I think that Ray's thorough service would make him an attentive property manager. I'd list him at 2.5 stars if yelp allowed it. To his defense, he was professional and quick to respond to our questions and inquiries.

    For a little over three years, I leased a waterfront home in Foster City from Ray…read more As you'll find if you read the many "not recommended" reviews here on Yelp (please ALWAYS do this when you're checking out any business on Yelp!), Ray has many satisfied customers -- property owners and tenants alike. Count me in that group. When I first viewed the property, repairs and updates were underway. Ray communicated very clearly what was being done and what I could expect upon move-in, and when I occupied the house things were exactly as Ray had indicated. Ray's lease agreements include a detailed list of guidelines and requirements involving approved and disallowed cleaning products/chemicals inside the house, use of certain appliances (dishwasher, washing machine, etc.) while no one is in the house, etc. While this list can be off-putting, it's important to recognize that the list represents Ray's practical wisdom and insight Ray has collected over more than three decades in property management. As with any lease agreement, a tenant is welcome to ignore any of the particular conditions -- and, it's possible I veered slightly away from "the letter of the law" in one or two particulars...at my own peril. ;-) Over the course of my lease, I found Ray to be very engaged and attentive each time I had issues to be resolved. Most frequently he answered his phone immediately when I called, and on the few occasions when I left a voicemail I heard back from Ray within minutes. Ray respected my time and my needs while also being a very effective property manager with respect to the needs and expectations of the property manager. I would enthusiastically recommend Ray to any friends or colleagues looking to lease or purchase a property in the area, and I wouldn't hesitate to recommend him and/or to use him as a property manager. Five stars, well-deserved.

    Mid-Peninsula Housing

    Mid-Peninsula Housing

    (5 reviews)

    Bad maintenance and housing is deteriorating because it's not maintained properly. I lived at one…read morelocation for 13 years and moved in 2022. I will never reside in any mid-penisula housing again. They do not abide by their contracts or fix major problems in the units. They are unsafe for families of young children and laundry facilities were never sanitary or up to code. High turn over of management and did not get back full deposit after wear and tear.

    Mid Pen has residents that are living at the Tyrella Garden Apts and many other locations that are…read moresupposed to be strictly for low income families that should not be using this housing assistance. However the property manager at this location overlooks documentation often times skips the waitlist. This is supposed to be affordable housing. However you have residents living there currently who do not report all of their income you have a family that runs a business such as Borage catering in just one month made over $25,000 from just one vendor alone, you do the math. What is going on with Mid Peninsula's compliance team? Are they really looking at the documents during recertification or turning a blind eye? Same thing with the South San Francisco Willow Greenridge Apts who are also reporting that they live in one of the units and then rent out the unit to family members then when recertification time comes around they just pretend to live there, as long as they receive mail there they have proof. This is terrible and sad for families who really need low income housing. This is exactly why the wait lists are years long or even closed.

    Julie Baumann - Compass - Stonepine Road, Hillsborough

    Julie Baumann - Compass

    (64 reviews)

    Working with Julie and Taylor to sell my condo made me feel like I had found the best possible…read moreteam. I had picked Julie from a list of top agents on the peninsula by total sales volume. Her years of experience really showed. Julie and Taylor brought market knowledge and strategic skills to the table that really set them apart. They were also incredibly easy to communicate with, reached out with regular updates, and responded to my messages immediately. Additionally, they are very well-connected. To get my condo market-ready, they coordinated everything from painting and repairs to staging, and they even connected me with a wonderful professional packer. I am deeply grateful for everything they did, and they were truly amazing to work with!

    If I could, I would gladly give 6 stars for the stellar service provided by Julie and Peter…read moreBaumann. They have a wealth of 20+ years of experience in the challenging Peninsula housing market and have a vast network to connections to help you be successful. Even though they have a lot of clients to juggle, What makes them stand out is they get to know you and make the extra effort to show they care: they always respond in a timely manner, bringing positivity to hard situations, and provide spot on advice and insight. They supported us buyers agents for over a year until we purchased our first dream single family home in San Carlos. We would NOT have been able to achieve it without them. Choose Peter and Julie, you will not regret it!!

    Vial Properties - realestatesvcs - Updated September 2026

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