Prodesse took over managing the complex I live in a few years ago and I give these folks a LOT of credit for dealing with the copious nonsense that goes on. Renters are hard. Maintaining properties when you're understaffed is hard and not having an onsite Manager is hard for both the tenants and the employees. David, Robert, Juanita and Brianna have all been great. If I need something fixed, I hop on the online portal and fill out the request. If I don't hear back, I reach out and always get a response. Things don't always get fixed right away but again, they're short staffed for the number of properties they manage. Is the property I live in perfect? No. Could it use some extra love an attention? Certainly. But overall they have been incredibly responsive and gracious. I noticed some of the pictures other Yelpers posted are of trash enclosures and the garbage all over the ground. This happens at my complex every week however it's not the fault of the Prodesse staff. This is from TENANTS who over load the cans or don't bother to even open the lids before tossing their bags. The garbage man comes, pulls the dumpsters out and whatever falls ... falls and is left behind. Tenants are just lazy. However by the time I get home in the evenings, everything is cleaned up. So there is a little Prodessee angel who comes and does this. I've lived in plenty of rentals and I honestly feel that Prodesse does a pretty good job considering how stretched thin they are. read more

The WORST Apartments you can rent. Rented in Santa Clara/San Jose They will raise the rent over time. The quality of the walls are terrible flooring is terrible everything is so cheap and breaks easily. Leaf cleaning wakes me up every Thursday at 8 am with their gas blowers no regard to people that work from home and need time to sleep especially with the cheap walls it's like hell sleeping. read more

My advise to all tenants of any persons renting any property. Document everything regardless of how small or insignificant you might think it is.. some management companies are Bullies and some will make a personality conflict into grounds for eviction regardless of how long you have been a good tenant with zero infractions. I will say no more at this time but beware and document everything in writing and with video. It could save you from a long stressful lawsuit.. read more

This property management company is horrible. My apartment hasn't been updated in 10 years other than what I've done myself. I ask for updates. They continuously reject my requests. My mother came to visit and wondered why it hasn't been painted. I'm like, mom, they won't replace a kitchen countertop. I don't know if it's because of my race or that the unit is rent controlled. My rent is on auto-pay and hasn't been late since 2015. Either way, they have shown an obvious bias towards me compared to the care they show to other tenants. If they are managing a property you're interested in, look somewhere else. read more

The company was hired last year to manage a home my daughter is renting near her college in Santa Clara. The rent was raised hundreds of dollars when she moved in last year from the previous year and when Proesse. took over they raised the rent this year an additional $500.00! The 3 bedroom, 1 bathroom old house is renting now for $6500/month. This is obscene but my daughter did not have the energy to move again her senior year. This company is awful. P.S. I work as a realtor in CT and no landlords gauge students to this degree. read more

Im not sure how the rest of the properties are managed, but here at hillsdale with Sara, apparently she cannot send an email to communicate the drain being fixed but she could go up and tell me about my car not being parked up to her standards (the front sticks out 1-3 inches) . read more

The most unethical and traumatizing place I have ever worked for. Not only do they treat their employees like crap, they also do the residents the same way. Very unprofessional....I ended up resigning as I could not work with Chris O'Connor anymore. One of the most manipulative people I've ever encountered in the work force. Even my resignation process was a nightmare. I was promised back my full deposit for the apartment I stayed at...it was in writing and then another colleague said that they will have to take a portion out and then HR came back on the email thread and countered what their other team member had said and said that I will be receiving my full deposit. I got my deposit back like 3 weeks after resigning and they took a portion out. VERY UNETHICAL and UNPROFESSIONAL COMPANY read more

I had a great experience in renting an office in downtown Willow Glen from Prodesse. Our main contact was Dean. When we first moved in, he was accommodating and fast with the paperwork. Our rent rates were very reasonable. Our office was always well maintained and any issues were addressed quickly. One minor quirk was the heating and air were sometimes hard to control. That seemed to be more of a function of the building system than anything else. We were in that office for around 3 years. There was one broken window incident caused by a vandal/thief in our neighbors office. Dean and his team were on the repair right away. The office has security cameras and the team does pay attention to the safety of the tenants and our property. We cleared out our office in advance of our lease expiration and notified Dean that if he found a tenant and could let us out of our lease early, that of course we would be interested. Dean worked with us and got a tenant in one month before our lease expired! No issues with a refund of deposit and rent due. Dean is a class act. read more

Rented an apartment unit in Ivy Hall, downtown San Jose. Not only is the management completely hard to reach (because no one ever picks up the phone), the manager Marco A. my landlord, completely didn't know his stuff. All I heard was a bunch of "I don't know"s. He wasn't even aware of our deposit amount nor did he know what the charges were for on our move out statement. He kept going back and forth on his word. Moving out was a complete nightmare as they are charged us for carpet cleaning and "one-day" rent which we weren't aware of until Marco showed up on the day we moved out. We were also told a lie when he said we didn't have to pay that one-day rent. Lots of lies and confused on the managements part, nor do they even bother to reach out and communicate property with their tenants. The rooms were in sub-par shape before moving in, and they tried to charge us $300 for paint "touch-ups" as well as $85 for carpet cleaning, none of which were stated in our contract as we aren't accountable for that. The management is extremely unknowledgeable about their tenants contracts and the state of their rooms. Even with photo evidence, they deny, deny, and deny. Is their management company so broke that they feel like they can charge college students a hundred dollars plus to remodel a room that was basically in it's original state? Cheap people, poor higher management, and unprofessional landlord at Ivy Hall. Stay away from this company. read more

A+++ to Troy Wikstrom and Prodesse Property Group. I recently moved from a rental home in Morgan Hill to a rental home in the Cambrian area of San Jose. Within the first few days at my new place, I became aware of several serious problems with the home; including one that made the home legally uninhabitable. The rent was steep (average for the area, I guess, but OUCH), and I was very unhappy. Right away, I documented my major concerns in great detail, cited what was applicable from a legal standpoint ("warranty of habitability"), and sent this information to Troy in an email. Troy contacted me immediately, and for about a month, we went back and forth discussing various possibilities. Troy suggested that Prodesse could immediately begin to show the home to other prospective renters, and if someone rented the home, I'd be let out of my lease. Yeah...great...except I where would I go?! It's incredibly difficult to find a house for rent that allows dogs. Even if I found another home right away, I wouldn't be let out of my lease until my current home was rented to someone else, and there was no possible way that I could pay exorbitant San Jose move-in costs (first, last, deposit) while continuing to pay rent indefinitely at the Prodesse-managed home. After a lot of thought and ongoing frustration, I asked Troy if I could transfer my lease to another home managed by Prodesse in this area. I was fully expecting him to say NO, but to my surprise, he said that he would contact me as soon as there was a vacancy within this group of homes (this group = all owned by the same people). Troy didn't have to consider my request. He could have simply stuck me with the awful task of dealing with multiple outside vendors visiting to "fix" the problems (as I said, some of them are really serious and awful). I checked in with Troy a couple of times, and I was starting to give up hope of ever moving when suddenly, he called and gave me two addresses (both within a mile of my current place). I completely fell in love with one of the places, and lo and behold, Troy and the owners allowed me to transfer my lease to this new place. I am incredibly grateful, to put it mildly. If you are looking for an amazing property management company, contact Prodesse! I imagine that all of Prodesse's property managers are great. If they are anything like Troy, they're the cream of the crop. Seriously. It doesn't get much better than this. read more

I have been living at a residence for about 16 years now. Five years ago prodesse property took over managment and it continues to be a big mess. The property manager Sara is unprofessional and racist. She came to do an inspection on Friday at my property and entered with a attitude as I was telling her about the 100 things that need to be prepared at my residence. She hasn't done a single repair on my residence since she's been with the company. As she was talking to me she said that they do all their inspections on an app for repairs and cannot reference back to paper repairs. She does not like to do her job. She thought for some reason that I was uneducated. Since the property I live at is a little bit on the rougher side. I let her know that she will not speak to me in the manner that she pleases. She then tried to shape up quickly. What is very sad about this property group is that they truly do not care. The managers suck. They never care about you or if your toilet flushes or not. read more

We moved back to the area from SF and had a frustrating time finding a great place until we found Cormorant Court apartments through Prodesse Property Group. They worked with us one on one, meaning we didn't have to compete with 20 other people also searching for places! The apartments we're Very clean, well kept, we could have our indoor cat! Once we moved in, if we had any maintenance problems management was prompt with fixing a problem and working with our schedule. They are wonderful at keeping the grounds clean and kept up, landscape and pool at tip top shape! We couldn't be more pleased with what an amazing job they do! Jessica Singley read more

I do not believe any reviews that are positive about Prodesse. They are unethical. Lie in the ads seeking tenants. I think the employees are paid so little that they just do not care. I have been lied to time after t Ime. It must start at the top. Greedy Greedy Greedy!! read more

Prodesse Property group "manages" their properties in a shameful manner. They continually try to raise the rent after you have moved in until you cannot take it anymore and are forced to move out so they can run the same scheme on the next unwitting tenant. Work orders sometimes take months to fix and sometimes they will simply refuse to fix the problems! It is unlikely you will manage to get your security deposit back because they will claim the place was in pristine condition when you moved in even though the place is 30+ years old. Overall I would not recommend renting from these polecats. read more

This company is so shady...there is nothing positive to share, exce DIRTY. The Fire Dept said Prodesse gets written up every year due the laundry rooms being a fire hazard. This disregard created a negitivnd hl0 experience. I din:t like moving but I'm so glad I did! I found a much nicer apartment with beautiful landscaping and positive surroundings ( : read more

I've been living at the same address in downtown San Jose for about Six and half years. When I first moved in, back in 2011 the building was managed by BT Properties, which was vastly superior in every way, then in 2013 Prodesse acquired it. In the beginning they weren't bad, however each time they raised the rent, their commitment to us dwindled and their list of unreasonable standards grew. They could never do inspections on my schedule, but would leave passive aggressive notes on my door when I didn't pass; did not enforce curfew and the laundry room was always flooded. I had to get on them like shit on Velcro to address unit related maintenance such as: plumbing or pest control, there were occasions when their response time was so slow that I had to handle these matters myself and pay out of pocket to have it done right. Thank, God they relinquished responsibility to another company earlier this year! read more

In my 25 years of being a tenant, I have never had the care by such a property group. The care for my studio is that of what I would expect of my home. Urgent work-orders are addressed immediately, and non-urgent work orders completed in a timely matter. Roxanne, bless her heart, is able to organize and delegate all of the work-orders with the hundred of apartments and homes that they oversee. read more

I'm desperatly searching for affordable and BMR housing in South Bay - peninsula areas With all my efforts I answer several post for rent and always something seems to not mash out or complete waste of time by scams and unanswered call backs I'm concidered homeless living at a motel 6 that will drain everything in no time and the depression and dispair is heavy living like this EXCEPT one person!! Made a Hugh difference this Monday morning Roxanne Carpenter took the time and just listened and gave a care and effort to my requests , her words and questions where professional and passionate She had no apt for us but took extra measures to call around for me and on her own With people as her around the world would have more charm and positive goid environments she has great integrety in her work and sure dose give a warm welcome It's emotional still not finding a place locally but even by not providing anything too us I feel she needs to be announced and Thanked I've been rejected and unanswered so much I'm loosing patience and emotion. And being acknowledged by her extra efforts made me a stronger surviver. I have a lil more courage and hope again Wish I had better out come than this though but 2 bds @ 1200-1350 is unheard of here and its just a crime by having no RENT CONTROL or more LOW INCOME HOUSING SO 5 stars to a wonderful property manager that went above and beyond on her own just to try for me THANK ROXANNE I give you 10 if you got me in somewhere. Keep the great work and positive attitude read more

A property manager from the Prodesse Property Group, headquartered in Foster City, has demanded that tenants sign a 26 page rental agreement with contains misinformation about rent control ordinances in San Jose and falsely states that No Cause Eviction existed in San Jose. When I pointed this out to her, she insisted that she tried to remove that page from the electronic document, but was unable. Besides, she insisted that it really did not make a difference anyway. In fact, pressuring tenants to sign and return a document within three days, and knowing that it contained false information is FRAUD. Landlords should beware of who they hire as managers, because it is the landlord, not the manager who will be held liable in a court of law. Since Prodesse also is a real estate company, it appears that they are attracting investors to buy properties in San Jose with largely immigrant tenants, and leading investors to believe that they can make a lot of money on these properties. The assumption is that the tenants will just disappear, leaving management and the landlord to charge market rate, when in fact the buildings are under rent control and Just Cause Eviction rules. Before you buy rental property in any city, make sure that you know the ordinances in that city regarding residential rental property and also state ordinances. Do not believe what the sales agent and manager tell you. Otherwise, YOU as landlord could be held liable in court for misinformation given you by the sales agent/manager. read more

Overall: Prodesse is poor at communicating with neighbors. I am not their tenant. This is my perspective living next door to a house managed by Prodesse. In the past year, two things happened that bugged me. Prodesse mistakenly posted a notice to pay rent on MY door. I left a message telling them nicely about the mistake, and that they should serve it themselves to the right address. I never got a response. Whether the tenant ever received that notice I don't know. When I sent a proposal to replace a termite damaged fence between our properties, Prodesse said they would get back to me after consulting with fence contractors. I never heard from them again. I would have been just fine if they told me, "the owner is not willing to pay for a new fence" but I didn't even get that. I think of myself as a reasonable neighbor. Their failure to get back to me deserves 1 star. Side note: Mike B.'s review is useless and I don't know why it's not filtered yet. read more

The only reason I give a star to this property management group is because there are one or two employees there that are decent. Unfortunately, they don't manage your property as they're the accounting staff. The property managers are horrible. They act friendly to you at first when you are looking for a place to rent. Once you sign the lease, the friendliness and responsiveness will be gone with the wind. You can be making numerous phone calls and sending multiple emails them, but you're not getting any response! read more

Horrible. Awful. Disgusting. Avoid apartments managed by these people at all cost. They recently purchased the apartment building I have lived in for almost 3 years. Within the first three months, one third of tenants have left. Their staff is rude. One tenant reported her kitchen plug stopped working and that it wasn't the breaker. She was told, "Just plug your microwave in a different plug." Are you kidding? How about, "We'll send someone right away." because it's your job!!! Another tenant reported that someone was parked in their spot. They were told just to park somewhere else until morning. I tried to pick up a package on a Saturday that had been delivered earlier in the week and the office was closed, even though the posted hours say it should have been open. The manager told me, "Yeah.... Sorry I was busy." Ridiculous. I'm moving as soon as I can find another place. read more

Blech! I have been living here for a long time because it is rent controlled and when we originally moved in, there were no restaurants near by with bars (now two on two corners next to property). They take forever to fix anything. There is an online maintenace request but either no one monitors it, PPG is strapped for cash or extremely cheap. Jury is out. Put in request stating I have no heat. Part of my rent includes use of a furnace when it gets cold. Husband awakes at 4am for work. They took two weeks to reach out to us and captain genius uses my old email address to schedule an appt (have been using new email for six months which he replies to and it was updated on my user profile on maint website as contact info). He never called/texted me. After 3 weeks of having no heat we had someone come out and replace a bad gas valve. PPG offered a "sorry for the confusion" fauxpology rather than taking responsibility for not following up on maintenance requests and overall poor communication. Online auto pay screwed up and captain genius left me a message asking if we forgot to pay our rent rather than say inquire with HQ before calling me. He had no idea that I called HQ and receivables apologized for the mix up. I call this guy (our onsite "manager") captain genius because he makes decisions/communicates in the most short sited way possible and it turns out poorly every time so he never learns. For example he has the painters schedule an appointment but they bring no supplies (paint, brushes, ladder, tarp) so you have to wait for them to go to home depot and come back over an hour later. Then only one painter stays so it takes 3 times as long to get the job done. Everytime PPG has an appointment it is always some sort of saga (a "wait, they did what??" every time) and it makes them look unprofessional. read more

The only redeaming quality about Prodesse is they have an online payment/repair request website. How a property management conducts repairs is a good way to measure professionalism. Sadly, Prodesse fails to meet even the most basic of expectations. Repairs process is as follows: *Submit request online, receive response maybe within a week (if you actually get one) *Told that you will recieve a call to schedule a repair (either from "handyman" or outside contractor), no follow up from PPG *No one calls for at least a couple of days, 90% of the time, YOU have to contact "on site property manager" to get someone to call and schedule a repair date/time *Sometimes repair person does not show up, late, or shows up unannounced. PPG does not seem to grasp or care that tenants have to rearrange their schedule to meet someone at their unit. They assume eveyone works bank hours so therefore they shouldnt have to arrange anything and tenants should allow landlord entry during the day anytime to make repairs. I work unusual hours/different shifts so imagine someone just coming in to your apartment when you are home. Yikes! *When the repair person does not show up or call, YOU have to nag the onsite person to get the ball rolling. *Basic repairs take a month to get done, anything remotely difficult takes on average three months. *On site manager does the following; show empty units, does the bare minimum in scheduling repairs and sweeps the laundry room. That is assuming you can find them. At my building, maybe once a month is the only opportunity to speak with a person face to face. Even then, YOU have to remind THEM what needs to happen despite numerous emails (with confirmation of delivery/read status). Either they have an attention span of a gnat or are severely disorganized. Why do repairs take so long? A few reasons. They dont have a regular network of contractors. One handyman for 16 units and the lowest estimate wins. Cheaper is not always better so often times, work is left uncompleted for later or poorly done. Then you have to nag THEM to complete the job. Clearly this is acceptable as it continues to happen. Complaining to them does nothing. It is actually worse than nothing as you will get excuse after excuse, be flat out lied to, or be given a starbucks giftcard for your frustration! Seriously??? I cannot wait to save enough for a house down payment and leave PPG in the dust (bldg is rent controlled). Glad to see that a few tenants have positive experiences but at my bldg, this is not the case. read more

Started out okay, was starting to feel good then my opinion of them declined quickly. They use RENTCafe which made it easy since they automatically pulled rent from the bank account I entered and I could submit maintenance requests or view documents online. Big plus. I moved into my apartment in December. Property manager was nice. I couldn't get a hold of her to get maintenance done though and I assumed it was because of holidays and she was on vacation. I had a horrible plumbing problem where a high pitched squeal was coming from the toilet refill valve. I thought it was air in the pipes initially but after doing some quick fixes to keep myself from going deaf I figured it out. I finally got the repair done, and well, by the plumbing contractors replacing the toilet. Things went well then out of the blue we get left notices the building is being put up for sale. No real communication. I work and am gone most of the day so I just kept coming home to envelopes left on my door. I would get notices of them entering the premise to show people around. Came home to one claimed to be 48 hours notice saying someone would be coming to look but it definitely wasn't on my door when I left in the morning or day before. I put in a maintenance request in early February to fix my dripping bath faucet. No response. I guess the building was in the final process of being sold so they didn't bother. Tried to log into RENTCafe in March and was locked out. Account closed, property sold, no communication, no warning. Luckily, I saved a copy of my lease documents that were scanned onto the site because I was never provided a hard copy. It's not like it's Section 8 or low income housing situation either. I lived in my previous building for 8 years and the landlords tried to get me to stay so I'm not a "trouble" tenant or high maintenance. The building is in Santa Clara, my income is six figures and every payment from deposit to the final rent they got from me was prompt and on time. I'd probably avoid any of their properties in the future based on seeing how they treat you when they don't need your rent. read more

I am well taken care of by this company. Lisa Dixon, my property manager has helped me out. My housemate loved living here in their home in Palo Alto. The home we have is very nice, clean and comfortable. read more

My girlfriend and I moved in to the Park Taylor property (manager: Eru) a month ago. Everything went pretty smoothly. There were slight issues with the room that all got resolved quickly. In particular, Eru replaced our fridge, which was making quite a bit of noise during the cooling cycles, within a day of us complaining. We are very happy with everything so far. read more

I recently visited and still considering in submitting a rental agreement at your Tanglewood apartments. I also like to mention that I did a search of the property group of this location and saw other properties operated by Prodesse property group. I also spent some time visiting some of your properties and noticed that your management team take pride in the cleanliness of each sites they totally look well maintained and and after speaking with some of your tenants they expressed their satisfaction with your management. I'm still deciding where to rent. read more

This management company is very ethical and technologically savvy. They actually care about their residents and make them feel valued. We all know the market is tough in the Bay Area! For the past three years, I've been a renter looking for a place that is affordable without compromising quality, I finally found a place that I can finally call home. Thanks Prodesse. read more

Worst property management firm I have ever encountered. Kiss your deposit goodbye, good luck with mould issues and careful of what they dump in your trash from their refurbishments at other properties. read more

My husband & I rented a 2 bedroom at the Los Gatos location for many years. Our time here will always be recalled on fondly. The property was always well maintained. The few issues we needed attended to by maintenance crew were promptly attended to all due to the manager on site, Roxanne Carpenter. She went out of her way to make our time there pleasent & over the years we formed a nice friendship as I know she has with many of the tenants. I can't say enough about how her presence made living there better. Thank you Roxanne! read more

The worst property management I have ever worked with. Landlord chose them and we didn't have much choice, but they started pretty well. They did the visit, asked us whether there are any issues. We thought we got a good property management. But everything was in a shambles when they stopped responding to our emails/phone calls/maintenance requests. We had some laundry appliances issue, they haven't responded for a week. I called them, no one picked up and I had to leave a voicemail with all details & contact information. No response. I did this exercise for a week as I was trying to reach the property manager. Finally I called on their front desk number. Lady who picked up the call, fortunately understood the urgency of the issue and connected me to the property manager's cell number. She took my number and promised a call back. That didn't happen. I called them again, same thing... voicemail. After 2 days she responded to the emails I sent may be 2 weeks back, apologizing. She wanted to know what the problem going on. I asked her to call me. She did that next day. I demanded a better service as they are our designated property management. She had so many excuses, none of them made sense to me. She asked me to contact her assistant for the follow up and gave her direct number & email. Finally after 3 weeks, they sent a technician but he went back without fixing it. I called the assistant, it was nothing different. No one picked up, voicemail and no call back. After a few days of effort, finally they sent another technician. He couldn't fix the problem, but he was smart enough to make it work temporarily. I opened a follow up maintenance request to get it replaced, which they discarded until they were removed. I felt that they are so powerless to demand/negotiate the basic right of a tenant with the landlord. I don't want to disclose the names of the people who have completely ignored us for more than a month. But I want to warn anyone who's gonna work with Prodesse. You are in trouble if your apartment/house is not near by their office. They might even forget that you guys exists, unless you pay your rent on time. read more

The apartments are nice, and I haven't had any problems with the management here. Eru, the current property manager, has been exceptionally attentive - always answers the phone, and promptly replies to email enquiries. Thankfully I've not had any maintenance issues, so have not dealt with that side of the management, but I am impressed they are renovating all the apartments as tenants move on. The location and the surrounding area of the 630 Taylor Court apartments is beautiful - right next to Stevens Creek Trail (great for running, walking, cycling), and backed onto a beautiful park - it's so nice to relax out on the grass, or have a BBQ on the patio and watch the dogs run around the park and play with the kids! read more

I was called by Mike @ Cormorant and told that I was denied because I had bankruptcies and evictions, it wasn't true, he obviously didn't believe (understandably I suppose) and I hung up in tears and called all 3 bureau's and onsite who had administered the report and said that I had none of the described but was denied because of a credit delinquency (fyi my score is 650 on average so I was suprised) then things got so much worst when I called his superior Lori who was rude and not caring and hesitant to believe a word I said. She was almost the worst part of all of this, it took 1.5 hours to find out my credit wasnt hacked all to have Lori treat me so poorly, she was so cruel and unapologetic. Please beware of Lori, she abruptly hung up on me as well when I told her that I would outline my experience in Yelp. Awful, just awful. read more

FUTURE RENTERS & CURRENT RENTERS BEWARE Lisa Dixon, the property manager inspected my place before I vacated. She said no matter how clean I keep the place, they will still have to clean the place and it will cost me about $150-$200. However, I was deducted $573!!! Secondly, they deducted water/sewer fees despite the fact that it was already auto deducted via auto debit. I am trying to resolve this issue with them amicably. If I do, kudos to Prodesse & I will alter my ratings to reflect that. Otherwise - every reasonable person will agree that this rating is warranted. read more

Unprofessional at property management, as I got a "3 day" eviction notice on a mailed but not delivered rent check, without the pro. courtesy of a phone call. Unreliable, as Michael said all the apt. garage clutter from previous manager "would be cleared out in a month" and it was months instead. Incompetent, in that they have a receptionist, but 30-50% of the time the Foster City office does not answer the phone at 11am. Too expensive, in that they painted the halls ,,, then raised rents Over 10% !! And asked for leases, natch !! Still only one washer and dryer for over 20 apartments !! Their on site manager will no longer accept rent checks, so they must be mailed or delivered !! No new gas stoves for ones that are over 40 Years old. No new small or large refrigerators for old ancient ones that are Rusting on the outside. Oh, and no cleaning service of the dusty outside Windows each season on a multi-story building!! read more

Fefi F., Shooter M., and Stephan K. give a correct picture of what Prodesse is about: Poor communication with a focus on increasing rent as often as possible. Prodesse treats tenants as an expendible, fungible commodity. Our building was, for the first several years we lived here, very well managed by someone who was genuinely helpful, who went way beyond what I would expect from a building manager in being helpful - with all sorts of things, not just related to the apartment. Rent was increased in that time (about a 7 year period) once, by only $10.00 (ten dollars)! Which seems hard to believe now in retrospect. But, since Prodesse has taken over the building (almost 2 years ago), it's a different story: our rent has been raised twice, $100+ increase each time [Update- most recently a $200+ increase! So, about $500 in rent increases in about 3 yrs]; management is usually unavailable and often unresponsive (doesn't return phone calls). I also noticed on the new lease agreement (which thankfully could not be applied to us) that they have added various utility/usage fees for newer tenants to pay - things not charged for under the prior managment. Like Fefi F, I also received a 3 day eviction notice (no courtesy call) after I had mailed a rent check to them at the beginning of the month - that seems unprofessional to me. And as soon as Prodesse took over, they re-painted the building's interior in ugly, dark colors. Why? I don't know. If you are considering renting at a Prodesse managed property, I would recommend that you explore your other options first. If you rent from Prodesse - you will probably find yourself in a situation where you will feel taken advantage of (financially) because of the frequent rent increases, and because the rent increases (in my experience at least) are always the maximum legally permitted. Prodesse will increase and keep increasing the rent to the maximum extent legally permitted (in other words, high and frequent rent increases). They do not treat long-term, good tenants like customers they wish to keep, for example, by going a little more slowly with rent increases or trying to have good communication. I would think a property renting business would be interested in treating good, long term tenants more considerately in order to maintain those good tenants. The sense I get is that they do not care about this, and would actually prefer new tenants - to raise the rent several hundred dollars and charge the new utility fees to. I'm not sure why my review's been "filtered" by Yelp. [Update: my review's apparently no longer filtered.] I'm a real tenant at a Prodesse managed building, and provide the above information based on actual experience, hopefully so that others can spare themselves the trouble of dealing with a company like this. read more

Prodesse Property Group is no good. They just want as much of your money as they can get. They will treat you like they don't care, because they don't. If you can help it, I would recommend you rent from some other place. Try to find a building that is run by normal people (maybe family owned), not a "property management" company who are only interested in relentlessly raising your rent as fast as they can. It's really pretty depressing working full time and having over 50% of your your income just eaten up more and more by rent - and then Prodesse just keeps up with big increases every year. They don't need to do it. But they can, and they just don't care about how it affects you. If you're a really high earner and can keep up with the ridiculous rent increases - more power to you, that's great. But if you're a regular person, save yourself the hassle. Rent elsewhere. Ideally, try to rent from human beings, not Prodesse. read more

We have lived in our apartment for 4 years and have had allot of wear and tear on the apartment. I moved in when I was pregnant, we have watched or daughter take her first steps in our living room. Over the 4 years we have switched managers about 5 times. INES property manager in San Jose has been THE BEST!!! She follows through with lease protocol and agreements she has also been able to maintain a beautiful living community for us and our nehibors. In addition to that Armando our maintenance guy is freakin amazing. Always happy to help! He is so knowledgeable in his field and gets the job done in a timely manner and even building relationships with residents!! Prodesse property group has always been a good company to live by but now that we have this manager is even more enjoyable. Ines had turned or apartment into our home. We don't plan on moving any time soon. One more thing...Ines is so by the book and always gets back to us in a timely manner she is always available for us if there is an emergency. Come check her out on San Jose!!!!! We love where we live!!!! read more

We just moved here about 4 months ago, and I absolutely love it. Whenever we need something maintenance will be there the next day, if not the day of. Everyone here is very professional and friendly. The property is kept very clean, and the manager is very up to date and informative about everything going on. There was even a gathering once the pool opened up. I like that this complex does stuff like that. I definitely recommend renting here! read more