Resident for 2 months. The staff is absolutely fabulous. Director, sales manager, facilities…read morecoordinator, receptionist, a.k.a. director of first impressions, kitchen, staff, maids, all very caring and focused on getting things done. The residents are very nice and have made me feel welcome. The kitchen is improving since a complete makeover last month. Gated parking for those who need it. Just a feel good communal atmosphere. Also close to downtown and the weekly farmers market and concerts.

Honestly, this place is on another level. The staff is super genuine, always smiling, and you can…read moretell they actually enjoy what they do. The whole community feels warm, clean, and welcoming. Its not cold or clinical like some other places. My family and I feel completely confident having our loved one here, and that peace of mind is priceless!

My husband and I have been pleased with the professional and warm interactions we've had with the…read morestaff at The Glen--from our first talks with the Residency Counselor and visit to a sister community, to the follow-up meetings to reserve a specific unit. We look forward to the next chapter in our lives! DLK

After living in the same house for over forty years, the idea of moving to a planned retirement…read morecommunity was daunting. However, doing this at this stage of our lives feels like the right thing to do. We feel lucky to have found The Glen at Heather Farm, and after learning all the details of the Glen's plans and what a CCRC provides, our decision to move there was confirmed. The Glen will provide us a new and full community of friends and neighbors. The services and long-term health coverages will be reassuring to have as time rolls on. Our sales counselor and other staff with whom we've met have been outstanding--patiently answering all of our questions with no hard-sell whatsoever. Between the website and informative presentations--both group and one-on-one--we have been given a complete picture of our future home. The Glen's attention to environmental responsibility is important to us and impressive. Additionally, we look forward to becoming a part of the greater neighborhood and community.

My mom moved into Oakmont of Montecito nearly a year ago while recovering from spinal surgery, and…read moreit turned out to be exactly the place she needed during that stage of her life. From the moment she arrived, the staff made her feel welcomed, cared for, and supported. One of the biggest benefits was having Amy and physical therapy services onsite. During her recovery, it was incredibly convenient and comforting for my mom to simply go downstairs to the gym and attend her routine therapy appointments without having to travel elsewhere. Amy was truly exceptional. She challenged and encouraged my mom every day, pushing her to work hard while always believing in her ability to recover. Her dedication, expertise, and unwavering support played a huge role in helping my mom regain her strength, confidence, and independence. I also want to recognize Lucy, who provided my mom with so much love, encouragement, and support throughout her stay. Lucy's kindness, patience, and genuine care meant the world to our family. She treated my mom with dignity and compassion and was always there with a smile, a helping hand, or words of encouragement when they were needed most. Another standout aspect of Oakmont of Montecito was the incredible activities program. Gianna does an amazing job creating opportunities for residents to stay active, engaged, and connected. From social events and outings to creative and wellness-focused activities, there was always something fun and meaningful happening. These activities not only kept my mom busy but also helped her build friendships and truly feel part of the community. The dining experience was another highlight. Lisa and the entire dining staff were wonderful, always providing exceptional service with kindness and genuine care. The food was consistently delicious, and the beautiful dining atmosphere made every meal feel special. Beyond the amenities and services, what truly makes Oakmont of Montecito stand out is the people. The residents quickly became friends, and those friendships brought so much joy and companionship to my mom. The warm, welcoming environment lifted her spirits, gave her a sense of belonging, and helped her thrive during her recovery. I would also like to recognize Arianna and Molly who helped me find an apartment for my mom in a time crunch.  The apartment was so lovely and clean - it helped my mom feel at home during her stay. Oakmont of Montecito was truly a blessing for our family. Not only did my mom receive the care she needed during a challenging recovery, but she also found a vibrant community, renewed confidence, and lifelong friendships. Thanks to the incredible staff and residents who surrounded her with support and encouragement, she is in a much better place today. We will always be grateful for the positive impact Oakmont of Montecito had on her life and our family. I would also like to extend my heartfelt thanks to the many other staff members whose names I may not have mentioned. Please know that your kindness, compassion, encouragement, and care did not go unnoticed. Every smile, conversation, helping hand, and act of support played a role in helping my mom heal, regain her confidence, and get to where she is today. While I may not remember everyone's name, I will never forget the impact you had on her life and on our family. For that, we will always be grateful.

Our stepfather Gene has stayed at Oakmont Montecito since 2021. He has left this month, April…read more2026. He has enjoyed his stay tremendously. The staff is gracious and caring. The housekeeping and laundry care is exceptionally great. We would recommend Oakmont Montecito to everyone who is looking for a great home for seniors. Denise and Richard Blakewell

We had a family member living at Tiffany Court for seven years, and we truly could not have been…read morehappier with the care she received. Tiffany Court is a wonderful place, and it gave our family great peace of mind knowing she was so well cared for. What makes Tiffany Court special is how genuinely the residents are treated like family. Patti does an incredible job staying closely involved with every resident and keeping family members informed and updated. Her dedication and compassion are remarkable. The staff is outstanding. Enrique always went out of his way to accommodate our family member's many special food requests with kindness and patience. Marie, although she works in the business office, consistently went above and beyond to help and support our family member as well. We are deeply grateful to the entire Tiffany Court team for the care, compassion, and support they provided over the years.

Nope, nope and NOPE. Walking in and was hit with a stong, pungent and definitely not easily…read moretolerated stench of something foul. Even with the covid mask and doing my best to breathe in thru my mouth, it finally got to me and I had to walk out. I was going to gag into my mask. I couldn't imagine putting my loved one in here and coming to visit. I couldn't conscience the thought. Just nope.

My mom was at Ariane's care home for just over a year. The staff are the most loving, caring,…read moresupportive, people I have ever met. The home was immaculate any time of the day. The food always smelled delicious and my mom was alway excited to eat. In the last days of her life, the staff was just like extended family and was with us and helped us with out hesitation and it made her transition so peaceful. I will forever be thankful to the staff. Highly recommend.. oh and their Christmas party is just AMAZING!!

I can't thank everyone enough at Ariane's Residential Care Home for everything they did for my…read morefather. We recently lost my father and the support and care my father was given along with the family was priceless. My father lived there for two years and from day one he was treated like family. Thank you, Annalisa

Over the past two years, I've had the opportunity to work closely with San Sor and his team at…read moreOakmont of Concord. I spend time in many communities, and this one stands out. San is an exceptional leader -- steady, approachable, and clearly invested in both residents and staff. What always strikes me is the consistency. The community is clean and welcoming, and I'm greeted by team members every time I walk in. We've partnered on dementia education and discussions around senior isolation, and the staff's professionalism and willingness to engage really impressed me. I don't say this lightly -- if my own mother ever needed this type of support, I would feel confident placing her here.

We were looking at moving my dad and his wife into Oakmont's memory care community as a couple in…read morewhich one spouse required the memory care services while the other did not. We worked closely with Marci to find a way to make that happen. She and her staff were amazing. They were warm, caring, responsive, and went out of their way to help us with logistics. In the end, we could not make it work due to other health issues, but we are sincerely grateful for Marci and would highly recommend Oakmont for the care of their loved ones.

We had a very negative experience at Carlton with my father, who had dementia. There was not…read moreenough supervision and his health significantly diminished once he arrived, ultimately leading to his death after just 4 months. Carlton's solutions to my father's limited mobility and need for some assistance in eating was to overmedicate him so that he was unable to eat. He lost 27 pounds in 2 months which landed him in the hospital. Carlton could not explain how this happened or how they "missed" the weight loss. He never recovered and died a week later. Carlton made many promises to our family, none of which were kept. Carlton is incapable of providing adequate memory care to its residents.

We moved my mom into Carlton Downtown six months ago and it has been a wonderful relief. She did…read morenot initially want to move but the staff were super supportive and mom has acclimated amazingly well. She likes the routine, eating with others and there is often someone popping into her room to check on her or invite her to meals. The staff are super friendly and get to know each resident by name. They have fun activities and something for everyone. It feels like a family with genuine care. I'm grateful mom has so much more social interaction than living alone in her too quiet house. They also recently updated the decor in the dining and activities rooms and they are beautiful and modern.

Choosing a memory care home is never easy, and after visiting several places, I felt that Concord…read moreRoyale was the right choice. I was looking for something smaller, more personal, and as close to a home-like environment as possible. What stood out to me right away was the ratio of caregivers to residents; 3 caregivers for about 12 residents, which creates a level of attention and care that is hard to find. From the moment we walked in, the atmosphere felt warm and welcoming. Connie, the executive director, is attentive, kind, and truly cares. We immediately felt comfortable there. I visited frequently, about five times a week, at different times of day, and consistently experienced the same level of care. The staff was attentive, supportive, and genuinely present. I always felt at ease knowing he was in good hands. The food was also very good, which mattered a lot, as he really enjoyed his meals. I would especially like to recognize Miguel from the memory care unit. His care and presence are truly exceptional. He has a natural gift for what he does: compassionate, professional, and deeply attentive. He truly stands out because he genuinely cares, and you can feel that in the way he shows up every day. I always felt I could rely on him completely, and his support made a meaningful difference. I'm truly grateful for the care and environment provided here.

Not sure why Connie emailed Grace to tell her to look at my review and Grace text me telling me…read morewhile you were on the phone with her. I actually left a good review for your place and was just saying what we have been dealing with. You told her i shouldn't have put what she has etc but this is not some hippa violation this is saying what we went through as a family with her. So I'm not sure what you were trying to do with emailing So far this place seems nice and the staff there seem nice too! My ex partners mother moved into the memory care unit here and was told they got her to shower! Which is amazing because she would get physical and argue with her daughter and I to not shower. She has a room by herself right now and they have her get up in the AM to sit in the living room with is great so she's around everyone and not isolated in the room. She never wanted to do anything we would try to get her to come out but she just wanted to sleep all day. So far she's played bingo, they got her to shower and change her clothes. She would get mad at us for having her change but I'm glad they got her to. She would pretend with us when she didn't want to do anything that she can't walk or she's weak but she's really strong she's climbed over a metal baby gate, pounded on windows and has left the house, police involved so it became harder for everyone to take care of her because she was always trying to leave the house and she has dementia. Here they said she was full of energy and danckg to music which is great because we could not get her to do anything! Right now she does not have a roommate, kinda afraid when she does get one how she will treat them but the staff there I'm sure is well trained to handle that. She speaks English but pretends to only speak Tagalog and they have Filipino caregivers there which is good because they speak Tagalog! She's made comments that she will run away but it's locked with a code so she's safe and can not leave. So far this place seems great. When she went to visit the brother in Texas he said the first week she did great and showered, ate etc with no issues and then it went downhill after that. Hopefully she continues to thrive here and I think the routine and activities are helping keep her busy. Her son Glen brought up some alarming stuff to Grace he said he found out from a while back but I'm sure they have fixed whatever issues and the staff seem caring and attentive. When we moved her in the staff were friendly and caring. Much better than the place in Castro valley that Eden hospital sent my mom to for rehabilitation. ( they almost killed my mom) To the staff here just becareful because she has been violent and is smarter than what she makes herself seem and we've seen here watching when they put the code in the door! She's mentioned she's going to run away too. It's a good thing Gloria is there because Grace looses patience fast with her mother and the people there are better trained to handle her Just be careful too because she will say she's being abused and scream for help. She did that and thankfully neighbors saw but staff should be aware I couldn't say anything when Connie came because her daughter told me they will deal with it if it happens there but that's something you guys should know too!

My parents moved to Merrill Gardens shortly after it opened. My mom was independent, my dad needed…read morea lot of assistance, and they wanted to share an apartment, which they were able to do easily with the flexible levels of care. When my dad passed, my mom moved to another beautiful apartment and continued to thrive. She loves to play daily games (bingo and rummikub) and share meals and social gatherings with her close friends. In the rare cases that she needed extra assistance medically, the staff was attentive, kind and caring and they communicated well with me. The activity directors have been wonderful and creative, making everyday life fun and active for the residents. We've also enjoyed and developed relationships with many of the staff members.

Our family decided to put my mother into residency at Merrill Gardens when she was 85 years of age…read more She was a resident there until her death last November at the age of 96. Throughout her time at Merrill Gardens, she experienced nothing but amazing care and attention, wonderful relationships with other residents and staff, and a comfortable apartment and vibrant lifestyle. I cannot recommend this facility more highly. Merrill Gardens is a nurturing, safe and incredible living community!

Date: 8/2/2025 Time: 11:10 AM 71° Sunny…read more Rossmoor is a gated community in Walnut Creek. It is my first time here. Purpose of my visit: Celebration of Life of my high school PE teacher in the Fireside Room. It was a nice gathering of former students from Oakland Tech and Oakland High, friends and family of Marvelous Marva Nielsen aka Mrs. E. Although I did not take a tour of this gated community, and it is well-maintained, the area seems to be a peaceful one. Marva was the "longest serving golf marshall, serving about 14 years" in that capacity. She took care of the golfers and the golf courses. I know she will be missed by the people who live in this community.

They won't stop sending us statements. They were paid at least 2 extra statements ago. Reporting to…read moreBBB.