Date: 8/2/2025 Time: 11:10 AM 71° Sunny…read more Rossmoor is a gated community in Walnut Creek. It is my first time here. Purpose of my visit: Celebration of Life of my high school PE teacher in the Fireside Room. It was a nice gathering of former students from Oakland Tech and Oakland High, friends and family of Marvelous Marva Nielsen aka Mrs. E. Although I did not take a tour of this gated community, and it is well-maintained, the area seems to be a peaceful one. Marva was the "longest serving golf marshall, serving about 14 years" in that capacity. She took care of the golfers and the golf courses. I know she will be missed by the people who live in this community.

They won't stop sending us statements. They were paid at least 2 extra statements ago. Reporting to…read moreBBB.

We had a family member living at Tiffany Court for seven years, and we truly could not have been…read morehappier with the care she received. Tiffany Court is a wonderful place, and it gave our family great peace of mind knowing she was so well cared for. What makes Tiffany Court special is how genuinely the residents are treated like family. Patti does an incredible job staying closely involved with every resident and keeping family members informed and updated. Her dedication and compassion are remarkable. The staff is outstanding. Enrique always went out of his way to accommodate our family member's many special food requests with kindness and patience. Marie, although she works in the business office, consistently went above and beyond to help and support our family member as well. We are deeply grateful to the entire Tiffany Court team for the care, compassion, and support they provided over the years.

Nope, nope and NOPE. Walking in and was hit with a stong, pungent and definitely not easily…read moretolerated stench of something foul. Even with the covid mask and doing my best to breathe in thru my mouth, it finally got to me and I had to walk out. I was going to gag into my mask. I couldn't imagine putting my loved one in here and coming to visit. I couldn't conscience the thought. Just nope.

My grandmother has been living here for about seven years and we all love it! My kids and I visit…read moreoften. The staff all know us by name and are incredibly friendly and helpful. They take such great care of my grandma! The food here is great! We love visiting for meals. And they just held a family carnival that we all enjoyed. My kids call Byron Park "Oma's Castle." Its always clean and comfortable here. But what makes this place extra special is the amazing staff. They're the best!

I am very unhappy about the lack of security my husband and I experienced when we were in assisted…read moreliving at Byron Park. All of my jewelry was stolen. If a small safe had been provided this could have been prevented. The nursing care was adequate, although I had to get my disabled husband to the bathroom at night. I did like the food and dining experience, as well as the entertainment. The staff were kind.

We joined the list for prospective residents at The Glen at Heather Farms a couple of years ago…read more Since that time I've called their office on a few occasions and have always received prompt, courteous and straightforward answers to my questions. I attended a tour of the Pleasanton facility and besides being impressed with the facility itself, the presentation was excellent. My husband and I attended our "informational brunch" in November and again had a very positive experience. Lots of information, presented concisely and any and all questions were answered in a straightforward manner. There's nothing hard sell/ pushy about these presentations. Following that brunch we met with our residency counselor to figure out what next steps would best suit our situation. She has been excellent! Very patient in answering our questions, showing us the various unit floor plans and discussing our options. She's very knowledgeable about the entire process, of course, but she also understands that making the decision to move into this type of residence represents a significant change for most people and is both empathetic and encouraging. To summarize, our experience to date with The Glen at Heather Farms has been very positive.

We have been "on the list" for three years. In the past several months, construction has begun and…read moreactivity with prospective residents has picked up. Although occupancy is still two years away, the meetings and TLC provided by staff have been great. The highest anxiety aspect so far was the point at which, when your number comes up, you actually select your initial unit and designate other units of interest in case they become available between now and occupancy. So many things to consider: position within the community, views, what floor, what direction are the windows and patio, how far to an elevator, etc. Here is where the staff has been outstanding. Special mention to Marizah who calmly guided us through the various choices and let us know about special circumstances pertaining to specific units. For example, "That unit faces the area where deliveries will be made every day." Clearly this recommendation is based only on "So Far..." But if the same high level of care and build quality come to fruition at move-in time, we will be very happy living there.

I live at the Waterford, and love it so much. Everyone, including the residents are so nice…read more Those food reviews were written years ago when there was a different chef. Our chef now is terrific! He is always available to talk with you. He publishes suggestions and questions, and responses. Then all these are posted for all to read. If you don't like a something you can send it back. There are cards on every table for complaints and suggestions. We all love the food. Our grounds are lovely - there are multiple windows in every public room. There are many models to choose from - all well equipped, with a wide range of prices. We are part of the Rossmoor senior living community, so there are over 200 clubs, golf courses, movies, and top notch entertainment. Walnut Creek is one of the top shopping venues in the Bay Area, and known for culture and top restaurants!

I am so happy my parents moved to the Waterford at Rossmoor. I miss them, but they are enjoying…read morelife more than they would have if they had stayed on the East Coast. They are socially engaged in activities, parties, and thrilled with the dining options. They have neighbors and staff and family closely supporting them. I have peace of mind. Thank you T and Susan.

My parents moved to Merrill Gardens shortly after it opened. My mom was independent, my dad needed…read morea lot of assistance, and they wanted to share an apartment, which they were able to do easily with the flexible levels of care. When my dad passed, my mom moved to another beautiful apartment and continued to thrive. She loves to play daily games (bingo and rummikub) and share meals and social gatherings with her close friends. In the rare cases that she needed extra assistance medically, the staff was attentive, kind and caring and they communicated well with me. The activity directors have been wonderful and creative, making everyday life fun and active for the residents. We've also enjoyed and developed relationships with many of the staff members.

Our family decided to put my mother into residency at Merrill Gardens when she was 85 years of age…read more She was a resident there until her death last November at the age of 96. Throughout her time at Merrill Gardens, she experienced nothing but amazing care and attention, wonderful relationships with other residents and staff, and a comfortable apartment and vibrant lifestyle. I cannot recommend this facility more highly. Merrill Gardens is a nurturing, safe and incredible living community!

I can't say enough great things about The Heritage Downtown. I helped my aunt move there nearly six…read moreyears ago and she really could not be happier. The entire staff is super friendly and attentive, and as others on Yelp! have noted, the facility and grounds are beautiful and meticulously cared for. My aunt has a sunny top-floor apartment that is large and has mountain views. Other apartments we toured had patios with lovely garden views or other amenities. When we toured independent living communities what struck us most is how institutional so many feel. Not The Heritage. All of the common areas are beautifully furnished/carpeted or landscaped and, as my aunt loves that the restaurant uses real tablecloths and cloth napkins (she also really appreciates that Newton's, the restaurant, has set dining hours, which means there are always lots of people sit with and talk to). Lastly, as the relative who lives closest and helps manage her affairs, the front desk staff have been excellent at letting me know when my aunt has required medical assistance or if there's a matter they think I might be able to assist her with. She's recently begun to need some regular in-home assistance and the management team has a home care provider they contract with and have been very helpful getting the right level of assistance set up. Bottom line: The Heritage has consistently offered five-star service and accommodation for the six years my aunt has lived there.

The Heritage Downtown is a wonderful active senior living community. My mother has lived there for…read morethree years and truly enjoys it. The staff is so friendly and welcoming and offers any support you may need. The activities they offer are excellent from their exercise programs to their off site excursions. Her apartment is good sized and has a wonderful view. I would hghly recommend the Heritage Downtown for any one looking for an active senior living for their parents.

This facility really stands apart from other retirement communities. The apartments are beautiful,…read morethe staff is amazing and I love visiting clients in this building because it is nice to see how well they are treated. Christine and Kate are amazing! Hats off to all of the staff at Via monte!

My mother has stayed there for a health respite stay, and she says the food was way better than any…read moreof the rehab facilities she has stayed at. She also enjoyed the variety of activities there.

Abhorrent experience at Sunrise! What a complete bait and switch experience, be CAREFUL if you are…read morelooking to send a loved one here, their pricing will change despite promises to the contrary, just beyond thankful we made another choice for our parent. Tai'ra the acting manager was very dishonest with pricing despite my asking many times about the care we needed. And the other review I just saw about a broken elevator is 100 accurate, and should be reported to the state as they have poor stranded residents stuck upstairs both times we visited (literally stuck as they can't walk down the flight of stairs to the dining room and main first floor),

My mom has been at Carnelian for over a year. We have been very happy with her care. Don't let the…read moreAL name fool you. Most of the 30 residents have severe dementia. Technically a board and care, but more on the level of a memory care with great staff, excellent food, almost daily live music and tons of activities. Priced accordingly on the high end of MC...and worth it if you can swing it. Carnelian is 3 houses with a big combined yard. It's been family run since the 70s. We're so grateful for Carnelian staff. My stress level has come down a lot knowing my mom is so well taken care of. My aunts have all been amazed at the care and atmosphere. No MC I toured even came close.

In my opinion, the family run Carnelian is the best assisted living facility in Contra Costa County…read moreif not in all of California! After experiencing seven other local care homes with less than adequate care over a four year period of time for my elderly mother, discovering The Carnelian was a blessing. My only regret is that we did not begin our care home quest at their doors. The facility is a bit of a unicorn in that they are larger than the usual board and care facility, having around 30 beds, and have three distinct tiers of care. One tier is for residents who do not need much assistance with the tasks of daily living. An intermediate tier provides care for residents who need more help and a third tier provides total care. The staff is extremely capable and can handle and provide this wide range of care. For example, care is provided for those who may only need medication reminders to those who are immobile and need help with all aspects of daily life: feeding, bathing, dressing and transferring. Not only is the large staff capable, they are friendly, kind, gentle, patient, loving and caring. Unlike many of the local board and care facilities we experienced, you will never hear an angry word, see an impatient gesture or experience an unprofessional or sloppy approach to patient care at The Carnelian. My mother was previously a resident and had very poor experiences at Diablo Assisted Living (15 Glen Creek Lane, Walnut Creek), The Concord Royale, Abraham Rest Home, Immaculate Home and Paradise Villa Sr. Care II. The administrator and manager of The Carnelian does a very careful analysis and intake of information on the prospective resident and this results in a spot-on care plan for the individual's needs, usually before move-in. The staff are very respectful and caring toward the resident families and work as a team with them and with outside medical providers to achieve the best care for the residents. The pricing is higher than most board and care facilities, but their care is superior and they are never understaffed which is the case with so many smaller board and care homes. Smaller facilities usually have the bare minimum of employees required by the State of California. At previous facilities, I often worried that the staff would not have the physical strength and capability to transfer my mother when she was weak, ill or injured. This will never be a consideration at The Carnelian. There is usually a waiting list at The Carnelian, so I would advise securing your place on the list with a deposit as soon as you tour the facility. It might take a few months or longer because the residents don't want to leave their comfortable accommodations and loving staff at The Carnelian.