front desk workers dont greet the people walking in, they even chitchat about their personal lives not keeping any sort of professionalism. I had an appointment at 11am and walked in to the front desk to sign in and it took them over 15 minutes to stop their personal conversation read more

The worst, unprofessional place ever :( They never answer the phone or return your call!! Took my business elsewhere...weird ass mfs!

Amazing care I had to quit for an injury will be restarting in a week they were very caring and worked well with you

Saw a great therapist. Second visit she was OUT. Put me with another. That woman put me on a rotating arm machine with no directions or time to stop. She walked off where she stood and talked to another employee. Surgery on my shoulder was painful. I tried to keep going but killing me. I stopped. When that stupid woman came back to me she said " why did you stop,?" I to lk d her I had been doing it long after the pain was killing me, that was 1/2 he ago. " Her responce was Oh . " we are short handed. Vacations etc ." Well she gabbed away with someone with in 50 Ft of me for that entire time. Never checked in gave & me no directions, no time limit, no timer, nothing. Very bad patient care. Will never go back. read more

This place has been nothing but horrible with scheduling!! 1) First of all it took forever to get in for the first appointment!! :((. 2) When I called to make the first appt, they didn't even answer "VibrantCare Rehab". I had NO idea who I was calling!! I had to ask if I was calling VibrantCare!! 3) Then they completely messed up with my appointment time for one of my appts. I went in at 2:12 for my 2:30 appt that they had written down on my appointment sheet, and they said I was late for my 2:00 appt and they wouldn't see me!! Even though they had messed up!! 4) And just now, I went for my 2:30 appt, that was written down on my appt sheet and they said I didn't have an appt, that it had been cancelled on 4/1!!! I DID NOT CANCEL IT AND NO ONE TOLD ME IT WAS CANCELLED!! The PT care I got was OK, but unfortunately, the way the scheduling is handled, WAY outweighs the PT care!! I have made 2 wasted trips and there has never been any apology!! So I definitely DO NOT recommend VibrantCare Rehabilitation!! read more

It is utterly IMPOSSIBLE to get a callback from this business to get an appointment. I have now been calling for the last two weeks at various times of the day to make an appointment as a new patient but no live person ever picks up the phone and you are left to leave a message. Finally someone called me back a day later (answering service) and transferred me to this location to make an appointment. I got excited because I thought I was going to reach the front desk and a person would book me an appointment. Well, I was wrong. It was another auto message telling me to leave a voicemail in which I did. It has now been two days since leaving a message and haven't received a callback. This is just terrible business practice especially when people are in PAIN and looking for help/relief. Read the other one star reviews, same problem. This place is an absolute JOKE and WASTE OF TIME! read more

I'm a returning customer there. I always receive a great care there. Yes, you are not monitored 100% of the time, but that's the point: learn your exercises, so you can do them yourself at home and recover quicker. The staff always listen to the issues I had and they always were able to provide me with care that led to my recovery. I don't think I ever had problems getting an appointment. Once I forgot my wallet and they let me pay next time. If I ever have another issue, I'm confident that I will be treated with best care provided. Only one time my schedule was changed by 30 min, which was fine for me on that day, but it would be nice if someone checked with me first. read more

Horrible customer service. I have been given the wrong information by multiple locations which delayed my care for months. I needed a place with early appointments and was told they don't do early appointments anymore, only to find out months later they still do but not for consults. My referral from my doctor stated sessions twice a week which due to my schedule I can only come once a week. Saw physical therapist and she suggests I come every other week which I was only okay with since my referral is almost up and I had a couple trips planned. Today a girl calls not to confirm but to reschedule my appt due to a "scheduling" error and offered me a time I can't guarantee I can make so I didn't take it. I asked to be put on the next week since they cancelled she says "oh your insurance doesn't cover that" which I know is a lie because I have the same plan I had when I was going to their other location years ago and I have great coverage and know what they cover. She puts me on hold to "confirm" so she basically just made something up. Then tells me she can't cause the physical therapist recommended me to come every other week. I told her but my referral is actually for twice a week I just can't come so a physical therapist overrides my doctor's orders? This ding bat then tells me well "a physical therapist has a doctorate so they are a doctor" and I had to correct her and inform her a physical therapist even with a doctorate is NOT the same a medical doctor. She goes on to tell me they have to go ny what the physical therapist says. So I asked about cross scheduling at another location and she said plan of care would still be up to the physical therapist's plan at that location to determine how often I can be seen. So their error, delaying my care, and don't care what order for treatment my actual doctor prescribed. Needless to say I'm gonna have to find another facility once again cause some of their staff clearly don't have a clue and don't care. And trying to get through the phone lines good luck I've left messages and never got calls back more than once. The therapists have always been great it's the rest of the staff. read more

I have been going to Vibrantcare in Castro Valley for about about 1 year. In short this facility is fantastic! I came from a different physical therapy service roughly 1 mile away down the street in the same city. Having issues with the staff I left that facility and found Vibrantcare. Some points about Vibrantcare Castro Valley: 1) Easy to get to. I live in San Leandro. Vibrantcare is right off the freeway without driving through the high traffic in Castro Valley. 2) Good off-street parking. While the parking lot can get full depending on what time of day it is, as there are multiple businesses around, there's always a spot to find. 3) The Front Desk Staff. The employees running the front desk are amongst the friendliest I have experienced. They are never too tired to help. My appointments range from early morning to afternoon. Their demeanor is just as fresh and bright in the afternoon after a long day as they are in the morning. They always have a smile on their face. Not to sound biased but my favorite is Justin. He's like a favorite buddy that I look forward to talking to when I get there for my appointments. He helps me with my exercises and keeps a friendly conversation going on about sneakers, which is my favorite subject. Talking with him about such things helps to keep me positive and not focus on the pain of my injuries. It really makes a difference. Grace also works at the front desk. She's got the friendliest smile and super helpful and very attentive no matter how busy they get. New front desk staff member Queira recently joined and she's also another friendly face greeting me when I walk in, making me feel welcomed. 4) The Therapists. I have nothing to but praise to offer. They are helping me get better and they are doing an amazing job getting me back to my daily activities and back to work at my job. Dealing with patients of different personalities and different health issues can be a challenge and I get the same great treatment no matter which therapist is taking care of me. Honorable mentions. Shefali. She always asks me how am I feeling upon seeing me. She never pushes me into a pain zone with challenging exercises, but rather she eases me into a threshold to see if I can handle it. She's been rehabbing my broken left foot and it's getting better with each visit. Grace (OT). She is my Occupational Therapist working with my 2 broken elbows. Sadly I had a bad accident and have multiple injuries so I have PT and OT each week. I have never had such an enjoyable time getting rehabilitation on an injury as I have with Grace. She fully explains my exercises, shows me how they should be done by her performing the example and provides me lots of tips to do at home. Grace is always fun to talk with and like Justin she creates a nice conversation about different subjects so I am not just focusing on the pain of my injuries. Facility Cleanliness: It's always clean. The staff is constantly cleaning the pads that the patients lie on and they keep fresh puffed pillows on each pad. The bathroom looks like it's never been used. Imperfections: Of course there is one imperfection and I'm not sure if the blame can go to the staff but rather the company in general. Calling the facility can be challenging. Often the phone isn't picked up initially, but rather a message comes on offering patients to leave a voicemail. The positive thing is the staff will call back. The reason I will not place blame on the staff for this is because I have seen them in action and they are constantly on the phone helping patients and scheduling appointments. Perhaps Vibrantcare (the company) can install a more efficient phone system for when patients call, especially if they have a simple or quick question. I would even say if there was a way for patients to schedule their own appointments online that may reduce the amount of calls coming in and the staff would be available to answer right away. So because of this I will not deduct a star from my review because I think this is more of a company issue rather than dedicated to this facility. Staff Availability: That can be a tricky one. Sometimes this facility is short-handed on both the front desk staff and the Therapists. Here's what's positive about it. I have never once felt neglected or forgotten on busy days with short staff. Yesterday on 06/28/2023 the facility was short staffed. My therapist put me on the bike to start my workout. When the timer buzzer rang Shefali came right to me instantly to take me to the next workout. She was working with multiple patients. There were a great deal of patients there and Justin came from behind the front desk and assisted and prepared patients for the Therapists. All the while he never acted stressed. Conclusion: I would highly recommend Vibrantcare in Castro Valley. I can't speak for the other Vibrantcare facilities in each city but the Castro Valley location has earned a good reputation. read more

Vibrant Care is neither vibrant, nor particularly related to care. Poorly staffed and poorly managed. They didn't read my file to see what my particular problem was before they put me through their usual paces. I have a torn meniscus on both knees in addition to the reason that I was assigned there in the first place (overuse of the hamstring complex). I work out 3-5 times per week with weights anyway so the crappy exercises that they ran me through were like swatting an alligator with a feather. Then they tried to give me knee exercises (one legged squats) that I am unable to do as a result of my knee injuries. Also, no places to stow your belongings so I had to carry my jacket and phone to each "station." The only good thing about this place is that there is parking. Avoid at all costs. read more

I can't say enough about this Hayward branch. Staff is helpful and friendly. Pierre did my fi evaluation. He was so easy to talk to and caring. He let me video him demonstrating my home PT which was so helpful. my arm was a rare break so I knew it was going to be tough especially at my age of 74. PJ has been my routine therapist, she has been awesome her massages have been so good it's helped me reach a better range of motion. Today I saw Pierre he has given me additional home exercises to get back my full range in motion I still can't make a fist but I know I will get there. I highly recommend this branch for your therapy you will not be disappointed. Cheryl read more

Bad experience. Called for initial visit and no one ever called back. Called again 10 times finally Jeanette told me we have to wait 2 months for 1st visits. She told us to call San Leandro office for appointment. After we did we realized it's too far and decided to come to CV office to schedule an appointment since no one answered the phone. We waited 2.5 months and finally 1st visit. When left she said we couldn't schedule more than 1 session although my wife was approved for 12 session. Second appointment was a month later. I put work aside to help my wife translation for evaluation. After we went inside the office she told us no evaluator available that day and we need to reschedule. Today I put things aside to come with my wife . We arrive 10 min early and as soon as we walked to the front desk Joyce told us Jeanette and her were about to call us this morning to reschedule. But We didn't receive the call. We are very upset by these last minute changes after we arrived. I expressed my feeling and finally they arranged the next available PT to do evaluation for us. This whole ordeal has made me think twice about referring or come back after my wife complete her treatment and we will not come back anymore until the service is improved by the management team. Thank you for taking this seriously since we value your service within the Castro Valley community. read more

Update: I have spoken with Sherry Schroyer, the VP of Business Development about the following review. She was able to get me appointments and I did go in on an appointment today with PT Rebecca, who was outstanding. I can see the staff are really trying their best with under staffing problems on top systems issues. Sherry has assured me the systems issues have been addressed. I hope that is the case and that patients (particularly post op) can be seen in a timely manner not have their referrals sent into the void and patients can reach the office easily via phone. I have amended my review from 1 star to four. Original review from 5/8/24: Horribly understaffed and unethical. In the process of reporting to the state. They book patients for initial consultations then don't have any appointments for 3 weeks. For total knee replacement patients and other post op surgeries, this can have serious consequences for patients. I spent over a month trying to get an initial appointment. Their front desk is disorganized and understaffed. NO ONE answers the phone or returns calls. They lose paperwork, then call you the day before your appointment (after waiting weeks) that you are canceled because they didn't receive an authorization. If you value your sanity and your health, avoid at ALL costs. read more

totally bad experience. Got the appointment confirmation by text messages one day before. when I reached there for my appointment , they said that I didn't have appointment and their automated system for scheduling/ appointment/ answering service is wrong. Very disappointed and could not get the service - incompetent staff. read more

I agree with the reviewer who said Vibrant care is not vibrant. This is my second and last attempt at trying to use this company. Two years ago the same thing happened to me. Their schedulers are a hot mess! For some reason when you make an appt and take a day off work the appt miraculously disappears and you get pushed a month back. Our lack of mobility is no joke. So getting to an appt only to find out it doesnt exist is a problem. I scheduled an appt and two weeks later someone calls to schedule an appt and says the first person should not have scheduled me without the paperwork. Please get it together people!! read more

Excellent care. PayPal Shah is working with me and she is patient and thorough. I've been to other Physical Therapist and nothing compares to this place. Thank You! Highly recommended Mary Jane read more

This review is for aquatic therapy. The management here always has an excuse as to why the pool area is consistently dirty which makes the pool equipment dirty and therefore all of it going into the pool. They state that their contract to clean the pool area only happens one time a month. The showers are quite gross and they state it's not their fault it's the cleaning company. They used to have The pool at 94° it is now 92. They state it's because they cannot have the pool that high for the MS patients I call BS. They would keep the room between 68 and 70° even during the winter and when you would bring this to their attention they would state it's just the way the heating system is. Unfortunately I had no choice but to continue to come to this place. If you have another option I highly suggest you go to it. The turnover of their physical therapist is amazing. The only reason I gave this place two stars is because of the staff Brian. He works the front desk. read more

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VibrantCare was a physical rehabilitation center I went to for aqua therapy. I had some really great sessions with Shelafi. The pool was clean and well-maintained. The facility is clean and has modern equipment. I experienced helpful and attentive staff. There is good parking. read more

The Castro Valley location is in a good area and provides plenty of parking with great access to the entrance. I love that they have pool therapy. The cons are to me that they don't answer the phone, there is a lot of rotation of the front desk and you don't see the same PT at every visit which I'm not use to and I feel can cause a slower recovery for the reason you're going to PT! read more

Earlier this year I broke my wrist snowboarding and received occupational therapy (OT) from Grace. I can confidently say that Grace is an expert and has the knowledge, compassion, and dedication required for this job. She takes time to listen to my concerns and learns about my individual needs. Grace was able to tailor each session to continuously improve my strength and assigned exercises to accelerate my improvement. Thanks to her outstanding care I have made significant progress with my wrist. I cannot recommend her enough! read more

This was my first time ever going to PT (shoulder issues) and wow! What a great bunch of PTs and aides. Every session I had was done very professional and I felt greatly benefited from these sessions. Every person I worked with was extremely knowledgeable and patient with me (any anyone else there as well). Big shout outs to Noelle, James, and Gustavo for always being incredibly welcoming and not making physical therapy such a drag to go to! read more

Therapist are working in another assignments. They do not care if the paents is doing the exercise right or if they did the repeons needed. A therapist may oversee several paents at the same me. There is no compassion or concern for the paent's wellbeing. I try to report this situaon to the manager and I also wrote the complaint to the company. Nobody cares to response. It seems that this is the way that they have been operang for a long me. They repeat most of the exercises that you did in other sessions instead teaching new ones. Vibrant Care charges between $232-$374 for each appointment plus the copay of the paent. No insurance should be covering these therapist sessions. No paent should be going there either. I have been in other places and a compassionate therapist carefully work with you. You be)er searching for a soluon to your pain in the internet. read more

When I first started aqua therapy, there was a lot of therapists there and lately it seems like there's been a revolving door. They have been understaffed needing lots of help or what I can say is that if you do need aqua therapy, this is the best place to be they are kind and friendly and very knowledgeable about everything they need to know to help you rehabilitate in my opinion Shefali The aquatic therapist is the one that I would definitely recommend if I could give her a raise I would, but this is the best thing that I can do is by giving her and her team high praise and I definitely know that they need more permanent therapist, so if you're looking for a place to rehabilitate come to Vibrantcare. K read more

I went to VibrantCare in Castro Valley for my shoulder and neck pains. I have Ms. Payal Shah is so helpful and kind. I really enjoyed seeing her. She's helped me a lot with my pain and I love going to see her. Thank you so much for all you do Payal! Lynn Truong. read more

Avoid! I am post ACL repair with graft. and presribed physical therapy for a year post surgery. I came here because the other VibrantCare in San Ramon did not have a therapist as they were all temporary. I came here telling them that I needed more consistency as I was already on my third therapist in San Ramon. The therapist here straight out told me not to expect consistency here either. I asked if they were permanent therapist and she said yes but that I would not be getting the same therapist each time. I said that's OK and what I meant was that the therapist would disappear because they're temporary and I had to wait for another one to come and who knew nothing of my history or therapy sessions. I didn't mind being with one or two therapist as long as they knew my history and there was overlap, in that they could speak with each other. She then told me that this was not the place if I wanted to have consistency in therapy. I was pretty surprised that she said that. She then evaluated me and told me that she only needed to see me for three more sessions. I explaied to her that this was supposed to be ongoing for a year postoperative, but she didn't seem to listen to me nor really have experience and knowledge to take care of my knee. I'm thinking that ACL repair should be something standard that physical therapist know how to work with. On my 4th session there which is the final session, they told me she had a family emergency, and was rescheduling me with another therapist. I left work, and drove 30 minutes to the location. When I got there, they said that the other therapist could not see me because this was a final summary, which can only be done by the initial therapist. I stated that they should have knew that when they rescheduled me and why did they wait until I arrived instead of calling me to let me know I can't be seen and let me waste my time and money, taking off work to drive over and not be seen. Of course they had no answer to that and did not apologize either. Needless to say, I did not reschedule and went elsewhere. I will say that the new place that I found is excellent. The therapist are professional and knowledgeable And I've been mainly with one therapist throughout it all, and occasionally saw a second therapist but both were good. The reason I'm saying this is that to keep looking and you will find a better place. read more

Unfortunately I can't comment on how their therapy services are, because it is impossible to make an appointment. My elderly mother called three different times to try to schedule a new patient appointment, but it only instructed her to leave a call back number. No one ever called back, and despite calling different times of the day, no one would ever answer the phone. read more

This is a review specifically for the business side of this facility. I appreciate the therapy received at the Castro Valley location. However, I had to pay a co-pay and I unfortunately paid twice. I have confirmed and verified with accounts receivable that the bank paid them twice. However, after numerous phone calls with their departments, I have still yet to receive a refund. This has been going on since June of this year. Now they are ignoring my phone calls. I suppose my next step is just to alert the insurance commissioner to find out why there is such disorganization within that establishment. read more

All of the physical therapists are super nice and so are the receptionists! I have had chronic neck/shoulder/back pain for years and physical therapy helps me so much, even though ive had doctors tell me it wouldn't help. read more

They have aqua physical therapy for this who need more than regular physical therapy. The doctor and staff are very knowledgeable and great to work with. They really care and help you do the exercises you need to do inorder to heal. Clean facility and plenty of parking. I would refer them to all. The phone service and answering service could use a touch up. read more

Thank god i got to experience their horrible customer service before i joined this company. Without knowing what happened they assumed this. I can only imagine how they treat their customers. Good luck to whoever gets this job. read more

VibrantCare Rehabilitation - Conversation - Physical Therapy Near Me - Castro Valley, California

I really like the manager Safali and her dedication to the clients and staff. She shows everyone respect and these days that's hard to find. Grace Wu is the hand therapist and I I would highly recommend her also. She is knowledgeable and professional. In Castro Valley, I find this to be the best place to go for physical therapy of all kinds. I also went there for my knee replacements x2. I received excellent care and almost full range of motion in both knees. read more

Do not waste your time here. The PT I had was good don't get me wrong. But they are very busy. Always feel rushed. The front desk staff is sooooo unreliable. They keep screwing up schedules. It is extremely frustrating. That is why when my doctor referred me to go there again...I said NO! I even tried to give this place a second chance and still the same BS. Just go somewhere else. Please. read more

This was my first time going to outpatient occupational therapy. Jamie Lew is very professional and knowledgeable. She's helping me to get my range of motion and strength back in my right wrist. Jamie makes sure that she reviews exercises with me. Thanks Jamie for helping me to get my life back to normal. The staff provided excellent customer service! read more

Great staff. Very friendly. Love the motivation from Brian and Cassie have on my dad with his PT. Thank you for your care!

I have been going to VibrantCare in Castro Valley for physical therapy the last 2 months to address my leg and shoulder pain. The care I have been receiving from this facility has been excellent - great staff and great team of physical therapists. The PT that has been working with me the most is Payal Shah and just wanted to give her a shout-out for the attention and care she has been giving me. I have been having intense pain in my shoulder and experiencing limited range of motion. Payal has been paying particular attention to this area and has been working on my shoulder the last 2 sessions and I have seen tremendous improvement in my range of motion. Thank you Payal!! read more

Thank you Jamie for being one of the most patient and kindest OT! I've been seeing you since November 2021 and today was my last day! and the progress I've made wouldn't have been possible without your care and being a great informant on how to get my strength back! I am very appreciative. Highly recommend this location for your rehabilitation needs! read more

Jamie Lew Is amazing and a good professional at her job;and the staff is very friendly;I suggest give it a try if anyone needs physical therapy! read more

"I am a patient at Castro Valley VibrantCare. Since the day I started receiving therapy treatment from Anisha, I have improved by a large margin. She is a very attentive person, who is also a good listener; considering the language barrier, although I have trouble expressing myself in English, she is always patient and tries her best to understand my needs." -Magdalena read more

All PTs are doing a wonderful job there. I've been going there in the last 5 months, as I had an ACL reconstruction and meniscus surgery. The staff are really knowledgeable and compassionate. I'm receiving the best care ever, and I always have my questions answered. I recommend this place to everyone, and all the therapists and front desk staff are awesome. read more

Excellent staff. Very clean. Quiet and Peaceful for Rehabilitation. Lots of free parking. Close to freeway. Great communication. Jaime was awesome and help me get back to normal and working condition. read more