The dealership has changed hands. It is now Spartanburg Honda and under new management I have had many car buying experiences over the years. I've had good ones, bad ones, up to ones that were total nightmares, like showing up and having the dealership tell me, after a 30-minute delay, that the vehicle we had agreed that I was to test drive had been destroyed in a fire. Certainly a creative twist on the bait and switch sales tactic. That being said,. Let's talk about Spartanburg Honda. I don't think I've ever had a delightful car buying experience in my life (and I was born in the 1960s). That's exactly the kind of experience I had at Spartanburg Honda. A delightful one! I arrived at the appointed time and the vehicle that I wanted to test drive was ready to go. Tommy McGaha was my sales consultant. Things went smoothly from test drive, to negotiating, to writing up the contract. There were no high pressure sales tactics or tricks or traps In the process. They disclosed everything about the vehicle and gave me a copy of the Carfax report. They even let me take the (used) vehicle offsite to get a third-party inspection. (The Carfax report showed that the vehicle had been in a rear-end accident requiring it to be towed which is why I wanted the third-party inspection. The car checked out fine and the third-party inspection gave me peace of mind I needed to close the deal.) Thomas Hawkins then wrote up the loan and finalized the deal. He offered me optional protection packages that provided real value. Again, no BS, no phony dealer installed options or made up fees. Tommy and Thomas were knowledgeable, professional, courteous, and kind. I couldn't have asked for anything more. I would add that I got a fair price on a good vehicle, and they worked with me on my trade. read more

Amazing service and great people that are helpful and they work really hard to make it work for their customers!

I took my wife's Accord to get an oil and filter change today. While I waited for an hour or so I decided to walk the parking lot and see what they had to offer. Granted there were some nice new and certified used cars there. A very unpleasant encounter with a salesman was about to occur! The guy asked me what I was doing and I politely replied looking over your cars. I specifically asked about one in particular. He gave me the price and I asked if it was negotiable. He said no! It's take it or leave it! Who trained this guy! Adolph Hitler! I told him that people like to negotiate when buying a car. Again he rudely told me no! I even asked if they would replace the floor mats with new ones. Again he said it's take it or leave it and turned his back to me and walked away. As he walked away I said it loud enough for him to hear: You're willing to lose a car sale over a one hundred dollar set of floor mats? He continued to walk further away. That's not the way customers like to be treated when considering a major purchase! Back in the day car dealerships went out of their way to make customers feel welcome! Perhaps this salesman was having a bad day! Everyone has them. My recommendation is that he possibly should have stayed home today. You can kiss my business bye-bye! read more

Bought 08 Honda Accord for my daughter for Christmas , had a problem with computer, took to Honda dealership where they said they could fix before Christmas. Took car home went to give to my daughter on Saturday so she could drive to grand parents on sunday but car would not start. Called Honda they say bring it down there they will look at it. Hurried up changed plans to get car there in morning around 9 dropped of the car and reiterated that this is a Christmas present and I need to know whats wrong so I can figure out what to do. After calling many times I was told that they are looking at it and they will call me back , they never called me back so I called again about 1 30 and they had closed. No one told me they were closing that early the whole time I was trying to get an answer. Now remember they told me they could fix it charged me $ 3500.00 and get no customer service , just a phone call is all I asked for instead they left me with no answers for my daughter I had no other present for her and all this was explained when I dropped off car. I am requesting a full refund for the work that didnt fix anything the car is worse off now than before . You can reach me at 266 8935 , I will also be there tuesaday morning for my refund read more

Tommy was beyond helpful and made my car hunting experience beyond stress free. Highly recommend working with this dealership and him if you want good prices and guidance! read more

Took my 2010 Honda CR-V to them with what seemed to be a bad AC compressor. Had reviewed a few online forums about the issue and had found out that Honda America knew of the issue and had extended the warranty for the compressor. Our CR-V was 3000 miles over this warranty! But that wasn't the real issue. I took it to Vic Bailey for diagnosis at the cost of $78 for them to tell me the exact same thing I told them in the beginning. Which was that the compressor itself fails and contaminated the whole system. The kicker came when the price of the replacement estimate was given to me. $4500! Yes you read that correctly $4500, to replace the whole AC system, compressor, evaporated, condenser and piping. So I said NO WAY I'll take to my local mechanic in New Hampshire for a second estimate. Upon returning to New Hampshire the local mechanic spent 10 minutes put his hand on the compressor clutch and told me it was the clutch that had gone bad not the compressor! He also said you have to buy the whole compressor and can't replace the clutch on it own. He gave me an estimate of $850 to replace the compressor. After the Job was complete the AC runs cold and I will never set foot in another Honda dealership, I'm so unhappy with Honda my next car will be a Subaru! read more

Worst Honda dealership ever. Made a 3pm appt for an oil change and had to wait 3 hours to get everything done. My service advisor did not come check on me at all while I was waiting in the lobby nor did he come to me to tell me what all my car needed maintenance on. I had to get up myself and go ask him if my car was ready every hour. Terrible terrible service. Will not be coming here anymore. read more

Every time I go for a service, as soon as I leave my "low tire pressure " light comes on. It's such a headache to have to find an air pump when I just left the Vic Bailey service center. read more

We just moved from California and needed a place to service my lady's 2007 Honda Accord for regular oil filters / maintenance, tire rotations etc. Vic Bailey was able to book us a same day appt. The staff was friendly, professional and efficient. They were also able to get us a recalled air bag fixed that we didn't know about. The car was finished when they said it would be and the price was fair. We will be back. read more

Nick was a salesperson who seemed to not care if he sold a car or not! My 23yr old daughter went by herself to check out a used car. She had a total loss comprehension "pending" on her last car, she had asked Nick several times to send the information to our credit union, and he simply refused! They wanted $1500 ABOVE KBB, and would not budge! She left almost in tears! She went on to a couple mire dealerships who treated her with the upmost respect, she even test drove one overnight, and today she purchased a 2015 Toyota with less miles than the accord she was looking at here at Vic Bailey, and fair pricing with KBB!!! BOTTOMLINE steer clear of Vic Bailey, just a snooty Honda Dealership! read more

I went to Vic Bailey Honda last week feeling a little nervous. I had a car that I needed to trade in that had negative equity and not the best credit score so I had no idea if they would even be able to do anything for me. Before I went I filled out the online form and was contacted first thing Monday morning by John Carter. We exchanged a few emails in all of which he was courteous and so helpful. That led to me making an appointment for Tuesday morning. I got there at 10:30 and drove out of the lot with a brand new car and a deal that I was beyond satisfied with at around 2:30. I had never gone into the car buying experience without having financing lined up through my bank or cash so I really had no idea what to expect. John explained to me the logistics of my situation and never once made me feel talked down to or pushed into something I didn't want and couldn't handle. He just provided the information and let me make the decision that was best for me. My kind of salesman!!!!! After that of course there was a bit of waiting around but nothing to bad. Then I went to the financial services guy who explained some of my options in regard to warranties and extra coverage's and once again did not get pushy with anything. He just explained my options and when I told him some of the specifics of what I use my car for he even came up with a totally different option than what had originally been offered but that fit my situation perfectly. I can't even begin to stress how painless and lovely this experience was. Maybe it's because I was dreading it so much but I really feel like I just had my best car buying experience ever. Thanks John and Vic Bailey Honda ... I will be bringing my Mom back soon for her new car! read more

Searching for new car. Stumbled on car on website. Great car at great hassle free price. Nick Richardson was internet salesperson and took fantastic car of us. Drove there filled out papers, got great financing no games. Next car will be here as well. Worth the drive Thelma the receptionist was awesome. read more

First and foremost some of the staff here didn't have masks on . I counted 5 so far. I had a appointment and so far I been here for a hour. I came into the service department and waited around for maybe 8 minutes until I found someone to help me.. It was 2 guys across from me that worked there never said hey can I help you or nothing. All they did was just looked at me. But anyway the guy I was talking to seemed to have a attitude, and I had ask abt any recalls on my car but before I could finished talking he said no. And then I told him that the car was making a weird noise and while I was trying to explain then he interrupted me again told me the price for a diagnostic test. So I'm like ok I don't care how much it cost just see what's going on. I was thinking that I didn't say that cus they are working on your car so don't.So I'm like ok I will definitely not be back.. These are some rude ass no masks wearing Honda employees. read more

Marcellus at Vic Bailey was awesome to work with. He's professional, fun to work with, and honest. He's very knowledgeable about Hondas as he worked in the service department for years prior to sales, so he really knows the cars inside and out. I live in Asheville NC but felt I wasn't getting what I needed at the local Honda dealership here so I reached out to all of the dealerships in the area and Marcellus was by far the easiest to work with and offered me the best deal. He was attentive and kept me in the loop the whole time as he worked to get me the exact car I wanted. I highly recommend him and Vic Bailey! read more

Bought a 2016 Silverado in July 2019. Thought it had a trailer brake because it had the 6 pin connector and integrated brake controller on the dash. Also paper work said it had "trailer package" after weeks of trying to figure out why trailer brake wasn't working room to Bradshaw Chevrolet. Was told truck didn't have trailer brake option from factory. ( after it cost me $100) called Vic bailey pre owned many several times left several messages, no response. Then got an email asking me to bring truck in for service as it's been several months since I bought it. I respond no and gave the reason above. Then I get a call about issue. After another week of going back and forth I'm told they have no way of knowing if the trailer brake was suppose to be there or not since they bought the vehicle used and that if I want I trailer brake I'll have to pay for it myself. I paid over $20,000 for this truck and one of the main things I wanted was a trailer brake. I have no way of checking the trailer brake before buying without bringing my trailer to test it on. It cost less then $200 to have a trailer brake installed aftermarket (even cheaper with dealership discount) and yes I called and check. And Vic Bailey general manager says I'm responsible for it. They made more money then that on the deal. Poor customer service. Once they get your money they only want you to come back to get more. read more

we were looking for a used car for our daughter and found one here on the website. Our experience was perfect. We came in and test drove the car and found it to be exactly as it was advertised on the website. Then the process of purchasing the car from start to finish took about 1 hour. The guys here were great! We will be back when we are ready to buy another car. read more

I actually had planned to go back to Breakaway but had to travel to Spartanburg for my end-of-lease inspection, and a salesperson suggested I just take care of all of it while I was there. By 1 pm I had my inspection, appraisal of the old lease, credit check, test drove two cars, and was on the road in my new car. Very knowledgeable, honest about pros/cons of different models, and continually checked in with us so we knew where they were on the process. Happy to be a convert. read more

My wife and I had an issue with our current car on a road trip and stopped in here to have it checked out. While it was being checked out we walked the lot and came across a newer certified car that looked really nice. After pulling up similar cars listed for 500 miles I thought that their price was very fair. We had met Justin Rogers in sales earlier so we asked him to take us for a test drive. After the test drive, service notified us that our car was ready so we had Justin appraise it. We then sat down with Justin and Mac Miller and worked out the details. They gave us a fair price for our trade and a great interest rate so the whole process was fairly simple. I'm in the car business and work for another large automotive group so I know the industry well and these guys were top notch! read more

Vic Bailey Honda is a great dealer to buy a new Honda. I have purchased from this dealer many times over the past 25 years and they have always been very professional and took care of any concerns I had with my purchase of a new Honda. Please give my thanks to Mark Dowling, John Carter and General Manager Chip Foster. They are great people to buy from. Thanks Again, Ricky Cash read more

i'll never buy another honda from vic bailey. rear quarter panel popped out after purchase and they told me the car had been bumped (it had not!) had to spend $20 for a new clip to be put on at the body shop (and i purchased the extended warranty!!) then they said my wifes car had a boot seal leaking and it needed to be fixed. the car was still under warranty. i scheduled a time to bring the car in for repair. they took the car apart and had not ordered the part to fix it. amazing stupidity!! then they gave me the run around about getting a courtesy car to get my wife home from work. did i mention it was snowing that day?/ hope the have better management now... read more

Called about a used car for sale that appeared within the last day on auto trader. Sales said they couldn't find that car for sale but would I be interested in a new car of the same make and model- throwing out a price that sounded almost too good to be true. I told them I'd come take a look. When I arrived, the salesman I had spoken to on the phone said oh he thought I was talking about a different car, but would I sit down and see what he could do. I did. There on his desk sat my information I'd given him along with the EXACT make and model car I said I was looking for. He apologized and said he must not have been thinking. And then he offered me a new car for it's advertised price. I left, driving the 40 miles back home without having seen a single car. I do not use this word lightly when I say this is a scam. I assume nothing would be wasted if you are already here, but do not waste your time or mileage chasing down a car you've found online or over the phone with this dealership. read more

John did a tremendous job helping us with our purchase. We did everything by phone and email and then traveled from out of town to make the purchase. He even valued our trade by phone and made it easy for us to trade our old Van for the new one. We couldn't have asked for a better experience and a more competitive price. Our local dealer couldn't even match the deal. Thanks John for tremendous service and for making a big decision so easy for us. read more