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    Victoria M Payne, MD

    5.0 (1 review)
    Open 8:00 am - 6:00 pm

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    7 years ago

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    West Cary Psychiatry

    West Cary Psychiatry

    2.7
    (18 reviews)
    45.3 mi

    I want to start by saying that my experience with my provider, Susie, was excellent. She was…read morepatient, informative, and very helpful in assisting me with what I needed. My concerns are with the administrative and billing side of the practice. When I initially became a client of WCP, I initially received needed testing. Later, I needed documentation completed and was informed that I would need to schedule a meeting with my provider to complete the required form. Upon entering that appointment, I was informed about a newer, more updated assessment that the office now uses. I was highly encouraged and offered the option to take that additional test at a discounted rate, since I had already completed the prior version. I agreed and completed the assessment that day and paid the amount, which meant the original purpose of the appointment (completing the form) was not addressed. The following day, I had a second appointment to complete the form via telehealth, during which we went through it together and I answered the necessary questions. After the form was ready for pickup, I was informed of additional charges for both visits, each, that had not been communicated beforehand. While I understand the charge for the appointment where the form was completed, I was surprised by the additional charge for the first visit, where the only activity was being offered and completing another assessment. When I sought clarification, the interaction became unprofessional and dismissive, which was disappointing. Julie then got extremely unprofessional with me in a heated back and forth discussion and asked me "Aren't you about to become an attorney?" Very Unprofessional. Since I am CURRENTLY a lawyer, I will be fighting against this charge. Julie, you need to do better as a professional and as a person. Overall, my concern is with the lack of transparency around billing and the professionalism in handling the discussion around it. I hope the office can improve clarity and communication going forward.

    I had an excellent nurse practitioner, Susan Schleith. I followed her from another practice to…read moremaintain our wonderful relationship. Unfortunately, I too had a negative experience with Julie in billing. She overcharged me for a visit, and tried to under-refund me twice. Very unpleasant person to deal with. Based on the financial issue, I was locked out of my patient portal and was not allowed closure with my therapist. A very unhealthy atmosphere in a practice where mental health should be the primary concern.

    Mindpath Health

    Mindpath Health

    4.2
    (5 reviews)
    48.3 mi

    My region has no psychiatrists or therapists with available spaces, who also take my insurance. A…read morelocal business recommended them. It's easy to register online, fill out forms (even on mobile.) I called first to ask for practitioners licensed in my state, with openings, who took my insurance. They found 2 who ticked all the boxes, and found them quickly. Since coronavirus2019 has required physical distancing, telehealth appts are more accepted by insurance. This is so helpful for regions where mental health care has been decimated by Republican cutbacks. The two practitioners are terrific, helpful, empathic, kind. Meds management and therapy, thank goodness.

    It's not surprising that there are only 3 reviews for this business. Let me add my input. The…read morereceptionist was nice. The facts regarding the credentials of the person I was scheduled to meet with was misleading at best. I scheduled an appointment with a doctor...MD or even PhD. Unfortunately, that is not what happened. I was trying to establish care with a provider after the sudden death of trusted doctor. Don't go to this place unless you want to be treated as a 'churn & burn' client. Their goal is not to help a patient seeking equivalent care, but instead to maximize billing codes and $$$$dollars. I left feeling insulted and GREATLY misunderstood. Yes, my previous doctor's skills outshine the so-called professionals at the MindPath Wilson NC Office. This world lost a caring, a knowledgeable, a committed professional and is the worse for his loss. Don't go here. Find a real professional. Respectfully.

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    Mindpath Health

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    Caleb Whitenack, MD - Animo Sano Psychiatry

    Caleb Whitenack, MD - Animo Sano Psychiatry

    5.0
    (13 reviews)
    37.8 mi

    i have been working with dr. whitenack for over 7 years. i'm in my 60's, married 40+ years, raised…read more2 children and have an mba with a 4.0 gpa. i've worked in finance my entire career and been around the block a few times in my life. i find dr. caleb whitenack the best psychiatrist i have ever worked with. my son began seeing a psychiatrist in 2nd grade, diagnosed with ocd that was a huge alteration to daily life, even challenging today in his 30s. the physician was very good with degrees from duke and yale. this was my first time working with a psychiatric. since this time, i have worked with numerous psychiatrists for my son, my daughter with add and my own personal challenges. what i find outstanding of dr. whitenack, in addition to his clear expertise in the field, is his ability to actively listen, clearly connect with his patients, articulate clearly, be professional and is blessed with great intuitiion. this by itself makes an amazing psychiatrist. although, he additionally goes out of his way to seek and quickly provide the most cost effective ways for patients to acquire and afford their medications. even knowing local discounts for specific meds and rx cards that work best. this is critical to many patients. i personally know individuals who have stopped taking medications because of cost, which has been detrimental to their health. in summary, he is an expert, has the full package of personal skills to successfully connect with his patients and be knowledge of medication avenues for patients to successfully acquire them. everything that gives his patients every possible opportunity for success. amazing caring expert!! cynthia w.

    Seeing Dr Whitenack has been life-changing for me. He is an excellent listener, thorough and…read moreknowledgeable. In a few visits we had a plan that is working so well, I fell like I am living my life again. The office is friendly and comfortable, and he is so kind and easy-going, the whole experience is a positive one. Dr Whitenack is a great asset to our community!

    Victoria M Payne, MD - c_and_mh - Updated June 2026

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