I want to start by saying that my experience with my provider, Susie, was excellent. She was patient, informative, and very helpful in assisting me with what I needed. My concerns are with the administrative and billing side of the practice. When I initially became a client of WCP, I initially received needed testing. Later, I needed documentation completed and was informed that I would need to schedule a meeting with my provider to complete the required form. Upon entering that appointment, I was informed about a newer, more updated assessment that the office now uses. I was highly encouraged and offered the option to take that additional test at a discounted rate, since I had already completed the prior version. I agreed and completed the assessment that day and paid the amount, which meant the original purpose of the appointment (completing the form) was not addressed. The following day, I had a second appointment to complete the form via telehealth, during which we went through it together and I answered the necessary questions. After the form was ready for pickup, I was informed of additional charges for both visits, each, that had not been communicated beforehand. While I understand the charge for the appointment where the form was completed, I was surprised by the additional charge for the first visit, where the only activity was being offered and completing another assessment. When I sought clarification, the interaction became unprofessional and dismissive, which was disappointing. Julie then got extremely unprofessional with me in a heated back and forth discussion and asked me "Aren't you about to become an attorney?" Very Unprofessional. Since I am CURRENTLY a lawyer, I will be fighting against this charge. Julie, you need to do better as a professional and as a person. Overall, my concern is with the lack of transparency around billing and the professionalism in handling the discussion around it. I hope the office can improve clarity and communication going forward. read more

I had an excellent nurse practitioner, Susan Schleith. I followed her from another practice to maintain our wonderful relationship. Unfortunately, I too had a negative experience with Julie in billing. She overcharged me for a visit, and tried to under-refund me twice. Very unpleasant person to deal with. Based on the financial issue, I was locked out of my patient portal and was not allowed closure with my therapist. A very unhealthy atmosphere in a practice where mental health should be the primary concern. read more

I had to cancel an appointment and they wouldn't refill my meds in between them. i take a mood stabilizer that also treats seizures so they've endangered my life. susan also started pushing a med on me that i believe they had a partnership with because she had "free samples". it was supposed to help me sleep but gave me horrible nightmares and sleep paralysis but she didn't want to take me off of it because i'm assuming she made money off of prescribing it to people. they have no ethics read more

If I could give zero stars I would. This practice cares little about the mental health needs of patients. First let me say that I absolutely love Susan Dumire but unfortunately insurance issues drove me away. My payments have always been $25. Nothing changed with my insurance. All of a sudden in January my payments were supposedly $75. I spoke with Julie and she informed me that nothing has changed on the office billing side and advised me to call my insurance. I called my insurance and they said it's being billed differently. I call Julie back and all she said was the same thing except her tone was now a bit rude as if I was bothering her. I was jumping through hoops trying to figure this out. Then they wanted something in writing showing psychiatric care from my insurance is $25. She suggested a conference call with them I finally get a conference call and she was snarky and rude. It just really got to the point that I didn't want to deal with Julie and how she comes off as unapproachable and nasty. Our conference call ended when she informed me that I was terminated from the practice, with no chance of reinstatement . Guess she didn't like this review. Never have I ever been treated so poorly as a patient. It's a shame that I found someone that I love who fits my mental health needs and now because of this, I'm loosing her. I'm so upset over something so trivial. I want to come back and see Susan but I can't. Fantastic job on putting the patients health needs first. Not once was I rude to Julie. Just trying to figure out why my payment went from $25 to $75. All of my and my families mental health appointments are $25 read more

They do not allow you to get a different provider if you are unhappy with your current one.

I read the one and only other review of West Cary Psychiatry and I had to speak out. In speaking out, I am putting myself out there and showing that I am not perfect and use an office such as theirs. They had their share of growing pains. They are simply a group of people that are terrific in their respective fields. They were not business people. They have learned from their hard first few months and have grown into a much smarter and more professional practice. The ladies up front that handle the appointments and billing are great. They make a great team and work well with the patients. Personally, I can easily deal with simple office/business issues if I have a connection to a Doctor or therapist, and I do there. I suffer from adult ADHD to a severe degree. Well, for the first time in my life I have found a Psychiatrist that I trust and respect. Dr. Stephen Vas is not your typical ancient Freudian psychiatrist. He honestly listens to you, he wants to understand what you are feeling. He takes the time to teach you about your own mind and why it does what it does. He also wanted me to see a therapist. He pointed me in the direction of Amy Kline. Amy is the older sister that I wanted but didn't have. She tells me the truth, I feel comfortable with her. I don't feel judged and I feel myself opening up more than I ever have. She doesn't sugar coat it with me - she's honest and real, which is exactly what I appreciate. Thank you so much West Cary Psychiatry. read more

West Cary Psychiatry - Inside there waiting area. - Counseling & Mental Health Near Me - Cary, North Carolina

fuck this place especially the office manage. they schedule you in person when you request virtual and charge you when you miss the appt

I looked for about half of my life to find a psychiatrist with the knowledge, intellectual and emotional capacity that Dr. Vas possesses. He listens to me and sees me as a person instead of just a list of symptoms to be medicated away. Amy Kline provides an outstanding compliment to Dr. Vas. If you could describe someone as loving and professional, that would be Amy Kline. I've been going to this practice for about three years now, and I feel lucky to have found it. Also, the administration/office issues have been resolved for a long time. read more

I highly recommend this practice for your needs . Everyone from the time you walk in till the time you leave, you get the feeling that they care and want what is best for you . read more

I wanted to write an update to my review written immediately after Dr. Vas refused to see me any longer. I attempted several times to speak to him as did many other very close friends and family who knew how important he was to me....for about 6 years he had been the only stable and constant thing in my life....whether that is transference or not....I don't know. I'm guessing sure. Dr. Vas replied several times with "I know this is hard"...... After having some time since this all happened...no. No I don't think Dr. Vas understood that "it was gong to be hard" nor did he understand that "hard" is NOT an effective euphemism for DEVASTATING!!!!! No it was not hard...but it IS still devastating. Even Dr. Vas' colleagues understood how important he was to me stating "he has been there thru thick and thin". So I want to tell all the potential patients out there.... I am STILL receiving therapy over a psychiatrist who abandoned me in the middle of being abandoned by a husband of 27 years, and 2 children. I was abandoned by my family (ie mom and dad). Almost everyone in my life has abandoned me....and now he has as well. You would think that such a smart doctor would understand what he did and how he contributed to all of the feelings of abandonment. He knew of every single one. So yes, I am STILL dealing with Dr. Vas' abandonment. No. It was not "hard"...it was devastating and detrimental to my mental health. I still am dealing with it in therapy with my 4th clinician because I refuse to EVER get close with anyone like this again. EVER! I hope Dr. Vas actually reads this and knows how awful, detrimental and painful this has been for me. Yes, I have borderline which will assist him in throwing whatever I am saying out..... AND I hope any current or future patients take what I am saying very seriously. I have had an awful and extremely extremely extremely hard time with all of this. read more

I followed Dr. Vas from his previous practice, he has always been very patient, understanding, and informative. If you just want a doctor to say take this and see you in a month, he isn't the one for you. We discuss the possible medicines, their side effects, and the benefits and I decide what I'm willing to try. We have discussed at length alternative therapies and off label uses of medications. My only negative would be that he is usually running late (not necessarily a bad thing, since he is with a patient and he's never tried to hustle me out of there) and sometimes he can be distracted by looking at my notes. There were some issues with the staff and billing when they first opened but everything seems to be running smoothly now. read more

I was a patient and saw Dr Brett Maher for several months. When she decided to move her practice it all fell apart. My appointments were canceled an hour before I was due to arrive on two occasions. One appt I showed up to and was told she was running 30 minutes late. I figured it was all moving pains but then in her new office her receptionist is so inept that I was lied to and showed up for appts that weren't correctly scheduled. I did ask for a phone call and needless to say I was never called. If you are looking for a professional therapist.. look somewhere else read more

Megan at the front desk is extremely rude and unprofessional. I was 3 - 4 mins late for an appointment, and she required me reschedule, and charged me a missed appointment. She does not need to be in her position. read more

I have had the pleasure of using West Cary Psychiatry and have recommended them to other family members and friends. They are highly professional and go out of their way to provide assistance. The front desk staff is very attentive and extremely responsible. I particularly recommend Dr. Brett Maher. She is an excellent psychologist. read more

The two ladies at the front desk are very helpful. I am a regular patient and glad to see things are finally settling down for the office staff. read more

West Cary Psychiatry has a very professional staff of Doctors. I highly recommend the practice. I have been a patient of Dr. Vas for a few years now and like his professional and caring attitude. He takes the time to actually "talk" to you and explains treatment agenda and medications in a simple honest manner. read more

I highly recommend this practice. Everyone here has been professional and helpful at every turn. Dr. Brett Maher is a wonderful, caring therapist who truly listens and who offers insight and practical suggestions that work. She is fantastic and I would recommend her to anyone. read more

15 minutes late, I was not seen and was charged $100. Seems like every doctor's office has a policy to discourage missed appointments but these folks were very eager to burn me for the cash, which leads me to question their ethics. It was not a trend, I just ran into a snag getting off work. Do they really care about their patients or is the their primary concern money? If they are this aggressive about money, then they will likely prescribe medication that returns the highest profit regardless of the which medication may be the best fit, regardless of your health, and regardless of any harm it may do to you. Perhaps the practice is overwhelmed with debt and they have to be aggressive to an extreme. At least that is what my gut feeling is about this place. I sensed an unprofessional vibe and the customer service I received shocked me into realization that my suspicions were accurate. They will only burn me once, I won't be going back. read more