Stopped in today with my husband and had a wonderful time. The two sales associates were both very…read morehelpful and friendly. The store was much larger than I anticipated and it was laid out really well. I love that almost all the different toys were able to be held and turned on. We found a couple new toys, outfit and panties. Prices were comparable to other adult stores but this one was my favorite that I have been to. As a woman I felt very comfortable inside to be able to shop and ask questions. Will be back again!

This place has it all, provides the best service, and has best prices. As a male customer with…read morefemale employees usually I'd be hesitant. Kassandra immediately made me felt welcomed as usual. After asking a few questions Leanna comes out ready to answer my questions with her expertise on men products. I mean, my girl answered all my concerns on various product options. I went in for a ring and left with a new pump and stroker. Can't leave without the cleaner and lube. I got hooked up, stop by and visit these girls including Margarita. Tell them Primo sent you!

This place sucks. I bought an item that had a sticker price of $90 but when I got home, I realized…read morethat my receipt said I'd been charged $100 + tax. I called the store, and the associate said they didn't have the ability to issue a refund (???) so they'd have a manager call me back. Fine. A manager called me back a week later and said they would not only issue a $10 refund to the card I used, but also that they'd have a $20 gift card waiting for me the next time I came in as an apology for the inconvenience. This was a really nice gesture! However, when I went into the store and asked the associate about the gift card, she just stared at me slack-jawed and said she "wouldn't know anything about that." End of discussion. Didn't say she'd check the back office, didn't offer to call her manager, nothing. Absolutely abysmal customer service. Going to these types of stores can already be uncomfortable, and Groove makes it worse. Go to Castle instead, where the associates genuinely care about ensuring you have a positive experience.

Excellent customer service. Many gifts and items ti choose From. Value is great, I am very happy…read morewith my purchase as it was a gag gift for my cousins wedding.

Awesome selection! Great service! I had fun picking out my purchases! I'll definitely be back again!read more

This place is wayy too strict. I came in with my 19 year old gf and I figured a picture of my I'd…read morewould work but they wouldn't accept it. They said they needed a physical copy. Even though the picture I showed was very clear and obviously real. They are more strict than your average smoke shops and liquor store. Acting like they the feds.

This place is a hidden gem, the service is impeccable. I am told that most of the staff has worked…read morefor the owner more than a few years. That says a lot, and the place is no joke. Great selection, prices, sales, layout. The best part is the staff. First, they make you feel comfortable talking about the products, which is amazing. It's so much easier to pick out items when you feel at ease. Let's face it, sometimes a person can feel a bit apprehensive visiting an adult shop, and being set at ease is brilliant. You leave having enjoyed the experience. So kudos to the owner of the Toy Spot, your business model is perfect, and designed with your customers in mind. Thank you so much for being a smart business owner!

Service is great! Each experience with one of these girls Maggie Dora Kammi has always been all on…read morepoint with help knowledge and listening vs upselling to something I did not ask for or want to begin with!

Loved visiting this store for many reasons. Truly felt like a boutique. Already pre-planning for…read moreHalloween. My sales associate was so helpful and inspirational. So nice to connect with someone on so many different levels. Store is well stocked and has a lot of variety. I was shocked about all the sales they had going on as well. I did purchase one fun item and am excited to play a unique version of this classic board game. Thank you!!

Mick was wonderful! They were super informed about all of the toys and very eager to help us out!!…read moreThey went above and beyond explaining everything. Thank you so much for your assistance!!

Cute options, great quality but definitely a little pricey. I do love this spot thoughread more

I'm a bartender and I love going to AZ lingerie for my outfit!! I always get complemented and make…read morethe best tips when I get my outfits here!! The staff is also always so helpful especially since I'm very indecisive!! Lol

I popped into story essentials to grab a few panties since I forgot to pack them on my most recent…read moretrip to phoenix. The owner (Jen I believe) was there and helped me grab exactly what I needed. I even bought a bathing suit without trying it on because I trusted her so much! I quickly followed the Story instagram to get frequent updates! You have a fan from NYC thats for sure!!

I stopped into this store hoping to be fitted for two new bras. The store was completely empty, yet…read morethe owner told me I would need to come back on Tuesday to be fitted. The interaction felt dismissive and quite rude. Given that this is a high-end boutique selling very expensive bras, I expected a higher level of customer service and professionalism. Unfortunately, I did not feel valued as a potential customer and will not be returning. I would not recommend this store based on my experience. Thank you for taking the time to respond. I'd like to clarify that my concern was never about your appointment policy. If fittings require appointments, I completely respect that. What I did not appreciate was the manner in which I was spoken to when I walked in. The tone felt dismissive and unwelcoming, which is why I left feeling disappointed. After leaving, we sat outside at La La Land for quite some time and did not see a 3:00 appointment arrive at or shortly thereafter. Regardless, whether a client was scheduled or not, professionalism and courtesy are what I value most in a retail experience -- especially in a high-end boutique setting. We all have challenging days, and I genuinely understand running a business solo. However, it's never okay for a customer to feel spoken down to or unwelcome. I stand by my experience and wish you well.

I LOVE THIS STORE! Hidden gem!! Tia is so accommodating and knows what you want right away! If…read moreyou're ever in Phoenix, check this place out!

Tia is amazing. so sweet and so helpful and willing to work with you to get whatever you need, even…read moreif it has to be ordered! don't let the shady outside scare you off- so worth it. i bought a bikini here and will be ordering stage shoes soon!

The ladies here are always sweet and helpful! Also I have…read morezero complaints about their recommendations

First off, had no help whatsoever which isn't that big of a deal since we were just looking around,…read morethe problem came when we needed to checkout. When we were at the register whoever the cashier was had the audacity to ask my fiancee if she was pregnant KNOWING that we were buying gummies, what pregnant lady would take gummies. First it's unprofessional and second it's just not a question you ask anybody, btw i know they're supposed to ID and didn't ask for our when we walked in.

Had what I needed at a reasonable price. Also they offered a military discount and had a rewards…read moreprogram for return customers. Staff was friendly and the location was clean and well organized. Not A Sleazy Hole. Lots to choose from. Thanks for the assist.

Rude white ginger lady with messed up teeth needs a attitude check. Today I was trying to purchase…read morea pair of $70 pleasures and had asked if I can get a pair without marks on them/ a pair that people clearly haven't been trying on , she then asked me what marks and I showed her and she walked away to have her employee tell us they don't have any other pairs in the back just rude