I walked in not knowing my bra size or what I wanted and Libby immediately approached me, got me measured and brought me all the options with what I wanted. It was such a seamless experience. Thank you so much Libby! Customer service was 10/10. You deserve a raise queen read more

So, I took majorly took advantage of VS's annual sale and ordered some bras and a couple bikini tops online, and when they arrived 3 out of the 4 were too small. I searched the website to try to exchange for the right size, and unless I missed something they only do returns. So instead of dealing with that I decided I'd jump in the car and drive the 10 mins to the store. When I walked in, they were moderately busy n about to close, but I explained to the two women behind the counter my issue, and how I always have trouble finding MY exact bra size, and the younger girl came from behind the register and promptly gently measured me, told me my size and offered me a dressing room to try on said new size. I was let into the dressing room and was still having a bit of trouble, so I stopped an employee who was walking to the drawing rooms to ask if this new bra size actually fit me, and AGAIN she promptly stopped what she was doing, put the products she was carrying gently down and came in and adjusted my straps and helped me out. Idk how your company pics who they hire but you guys picked a winning team for SURE. The girls were super nice and incredibly helpful, even tho I came in late and they were busy. I have never walked out of a bra store happier and more confident about knowing my actual size. A HUGE thank you ladies-you guys absolutely made my night. If I could rate more than 5 stars I ABSOLUTELY would! Thank you so much again ladies, y'all rock!! (Unfortunately I didn't catch names, but the kinda tall, older black lady with the pretty long braids was the one to drop what she was doing and physically help me adjust and make sure it fit correctly I wanna make sure she is recognized for her AMAZINGLY KIND and professional customer service!!) Again though-all the ladies were great ! read more

I came to the Victoria Secret Pink location a while ago. The sales associates there are incompetent and they don't know what they are doing. I had a coupon and they refused to honor it. read more

Full on two customer service associates ignoring me and my man and not helping ring us up, too busy talking and flirting with an older man who was in the store, delaying service unnecessarily on a time crunch. If it was a little chit chat as one person helped and the other helped him, sure, but it was full on standing for an obscene amount of time as both women entirely just flirted with some guy in the line and I politely said "Sorry I'm in a bit of a rush" and she had a massive attitude with me, scoffing and tossing her hands my way like "Uhhh, okay HUN!" And its like, the girl who works there is already standing next to him and talking to him and could be talking to him and helping him, but no, both were just standing around chatting and joking with him as if the mall wasnt near closing time. And the nerve to be mad at me over it? And they both pretty much huffed and stared daggers at me for the rest of the interaction. Very strange people. Not to mention the seemingly Desi girl there, who acted like I was an alien from outer space for asking if some panties were in stock. "Its just like this", I said, holding up a VS thong, "but it has little gold medallions on it that say 'VS' on them on the sides right here, and it's not a thong, but full coverage on the butt. Looks otherwise exactly like this." She stared at me hella long with her mouth open, before eventually, after like 6 seconds of silence, rolling her eyes and drudging over to the section that had the panties I wanted. Unbelievably rude stuff. Also stared me down a ton. Like? An empty store and this really awful service and acting like I was either a ghost or an insane asylum escapee was weird. read more

Attitude issues. A little gaslighting thought I was going crazy, but I could clearly see on the receipt. I was not. I also had to return some items on a mail in order. My order was around $400 and I returned about $100 worth of that order and the girl told me I had to give back the free tote, I just gave it back with no argument because I just didn't wanna deal with that but after I got home, I realize that I had still spent about $300 so it was only $100 and you get a free tote so I'm not sure why she made me surrender it. she did not put it on the receipt either that I had returned it it was still fully packaged so I'm just wondering what they did with that? read more

The service is great with a rep named Leslie. However she had to her go backs and she left another person to cover for her and the other person did not want to help because she was also covering the register. Make it make sense to be under staffed and have minimal selection is limited to small figure and small boobs. The value is definitely read more

After working I wanted to treat myself and remembered I had a vs coupon, went ​into this Victoria's secret to use a free panty coupon that came in the mail and was going to expired that day. It was around 7:50 when I parked, not knowing the mall stores close at 8pm. I want to add prior to getting into the mall they closed down a portion of the parking lot that I normally park in, so when I get out someone's alerts me telling me I can't park there so I drive around and find another spot. ​Making my way into Macy's they close their doors down to enter the mall so you're trapped inside. After hastily making my escape out of the Macy's store I going through 2 elevator to get back up to the level I was already on to get into the Vicky's store. Granted at this time I maybe had 3 minutes to get inside and get these panties and I was stopped at the door by it looked like the manager saying "​sorry we're closed, we are wrapping up our last customer at the front" I asked her if the registers had been counted and specifically told her the reason why I came down here to use the coupon and that was the only reason why I was there. She still turned me away when they were ​helping a ​costumer at the register, I understand i only had literally a few minutes, ​ just very frustrating when the parking lot being closed off and also Macy's not allowing entrance into the mall really held up my time and I could have gotten my item. Also though the woman guarding the door could have thrown me a bone giving that I wasn't going to shop around. read more

Terrible customer service. Second time I come this week where the ladies at the front are just talking to each other and don't greet anyone. I had to chase someone for help today that wasn't talking and the lady (I think her name was Kelly) refused to move a small opened box so I can see the other sizes on the bottom (I was gonna move it myself but felt rude doing so). When I called the store the lady that answered was super apologetic and nice about the situation I wish she was the one that helped me earlier today. read more

This reviews is for the Customer Service Representative Yvette at the CALL CENTER 1-800-411-5116 that think she can talk to a person any kind of way. I call about my balance on my credit card and my report and I was frustrated because of an Issue with my balance and that didn't seem correct. I told that tone of voice that she using to me is unacceptable and she must think she back in the 1960's. I hung up the phone because she made me so mad. She definitely needs to check her attiude. read more

This review is for their Pink store at Sunvalley Mall. I would like to complement Mahlaya when she helped me while I was shopping... Even though she knew that I just wanted to use the coupon I had she helped me choose what I really needed and wanted. She was very helpful and knowledgeable of the different products they offer. From time to time I was also assisted by Cristal. Because of their awesome customer service, I ended up buying more than I planned to spend on:) read more

Service is terrible. Didn't get a hi when going into the store or a welcome or anything which isn't too big of a deal. I also did not get asked if I was finding everything ok or if I needed help finding something. I only seen 2 associates walking around. As I waited outside the fitting room, the 2 associates were walking by and one asked if I wanted a bag to put my stuff in while I look around so I said no and asked for the dressing room. The second time I went and asked if I can use the dressing room again and she had an attitude about it. My husband was with me and I needed a bra in a different size so he asked one of the ladies and told her the size, but she brought me a complete different size than what was asked for. After that I just left. I won't return to this one and will stick to sand creek VS where the customer service has always been good. read more

Great customer service; however my main reason for writing this review is because the store when I shopped this morning (03/10/23) was super organized, usually at VS I see bundled up panties, and sometimes the bras are disorganized, everything had its place, lined up and can easily find what your looking for, anyways had a really pleasant shopping experience. Definitely will be back! Thank you store management and team !!!! You guys are great . read more

When I walked into the store, I was greeted and helped, but when I went up to the cashier, nobody was in line and she had a customer she was finishing with at the desk. It is 7:17 PM and hardly anybody was in the store... She told me to get in line in the middle and so I'm looking on the floor trying to figure out where the middle is... Within seconds she was finished with her customer comes around the Cashier table and goes I'll show you her body language was not appropriate (as if she had something better to do than help a customer)) And walks me to the cashier that's in the middle of the store with no line basically points and says right there in my opinion that is a lazy employee an employee that doesn't consider a customer first she wasn't pleasant. She wasn't polite, Her body language was rude. I left what I was going to buy at the store. I will go to another Victoria's Secret where I am appreciated read more

Upon entering the store, I wasn't greeted. While shopping, not one employee asked me if I needed help, but instead followed me around the store as if I was going to steal something. So disappointing! read more

I would like to start off my review by reciting a line from the movie Steel Magnolias. From the character played by Julia Roberts. Shelby Eatenton Latcherie: "Pink is my signature color." Pink is my signature scent. I only wear two perfumes one of which is the original Pink by Victoria Secret. I started wearing it when my husband and I were dating and he would hug me and tell me how good I smell. To this day that is one of my favorite compliments. I was walking in Safeway and a woman stopped, turned around and came over to ask me what perfume I was wearing. That is my epitome of good complements. Now they have variations of the scent but I always go to the original slim bottle and of course the lotion. I do like this VS a lot since the staff does not hassle you. They are kind of rude at the counter. And on this trip I wasn't bombarded with trying to sign up for a VS store credit card. I actually like answering back with a dissertation on how store cards are bad for your credit score. Not that those vapid workers would care. When I splurge on panties I come here. I do not buy bras from here though. Fredrick's only for bras. Panties on the other hand are some of the best around. read more

Victoria's Secret & PINK - Lingerie Near Me - Concord, California

Darn you Victoria!! Why did you have to give out your Secrets?! I have to confess; I have an addiction and need help. Lingerie Anonymous (LA) please help!! Many people believe that Victoria secret is expensive. Truth be told if you want good quality and longer lasting product, you have to pay the price. Comfort is a big part as well. Victoria Secrets offers many types of undergarments; for the "teens" the PINK collection, mostly basic bra style with variety of choices of cotton underwear with several writings on the butt area. It's also the most affordable line they carry. If you were given the curse of no boobs, but want to look like you have some then go with the BOMBSHELL ($52-$72) bra. It can give you two cup sizes. Just be careful, when you give false advertisement, be prepared to explain yourself when the two of you are getting it on. Dream Angel ($48-$62) is the lacey line of VS it comes in full coverage or demi bra. No lift, no added padding. Body by Victoria ($42.50-$48.50) this is your full coverage bra. Comes in variety of prints from lace, animal print and basic. My favorite VERY SEXY PUSH-UP BRA ($48-62), this bra has a sexy design on the cup. The plunge design gives your boobs an added lift without looking fake. It's the bra that your man will look at you and say "HELLO...come to daddy"... There is a variety of panties available from V-Strings, Thongs, Bikini, Brief, Lace, Boy Shorts, Cheekini, Cotton and etc. VS has moved up in the world is no longer just selling bras and panties. They now offer sexy lingerie. Not a raunchy but classy/sexy look. It is very pricey. So be prepared. Just a 411 guys...every woman loves to get the pink box. Valentine's Day is slowly approaching and what better way to give her a gift from VS. She will love it and you will too!! Ladies just a 411 if you get the bra, garter belt, panties and stocking set to surprise your man. My QT-Put on the garter belt and attach to the thigh high stocking and then slip on the panties. Why, you may ask? When you start "foreplay" or getting it on, all he has to do is slip off the panties. The garter and stockings stay on. You can do this same technique when you go out. It makes using the bathroom much easier. read more

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During some day after Christmas shopping, I popped in here to check out their buy one bra, get one half off sale. I opted for a quick measure and it turns out I have been wearing the wrong size for at least a couple years. This revelation was followed by trying on a variety of styles and then the salesperson gathered up my favorites for purchase. At purchase I also received a free gift -- a cute, large cosmetic bag filled with lotion, lip gloss, etc. ...and I can breathe so much better now! read more

I do all of my undergarment shopping at V.S. - I don't mind paying a little extra for comfort and quality. Plus, it's usually good service, once you get an employee to help you. I prefer the Walnut Creek store, but parking is a nightmare so I often come to Sun Valley Mall. Service here can be a little slower and hard to find. Last night I wasn't acknowledged at all until check-out, but the girl on the register was very nice and apologized for that. I found everything I needed and was really happy with the sale price for the "cheeky, low-rise" style. The cashier joked that I "must really like that style" :) perhaps I bought a lot?! :) That's okay with me... and with hubby! It's pretty much the only store my husband or myself could spend a lot of money in, and the other person would definitely never complain about it. Be sure to sign up for their rewards program and get the VS card for even better offers and deals in the mail! read more

I agree with Rhubarb C. You don't have to worry about going into this particular VS's and getting knocked over by 1,000 different scents. I love the lingerie, I love the layout (different rooms for various types of products) - HATE digging through drawers to find my size panties. There has to be a better way.... They are good about not hounding you when they ask if you need assistance and you say, "No thank you". If you do like that sort of thing, I've seen a few of the workers trailing behind customers through the store giving them recommendations. read more

I shop here a Lot but everytime they are offering free tote and I'm overspending my dollars, they always run out! Never ever did I got a free tote on this store! and they just say sorry but we ran out! they should have more tote to give to the customer because sometimes that's the reason why people like me wants to spend over A 100$! come on! On Black Friday unbelievable I was there early and still! that Tote is gone! and I paid over 140$ on my stuff! Shout out to Diana she was very nice and accomodati get to me. read more

Victoria's Secret & PINK - Lingerie Near Me - Concord, California

I love their new brand, PINK! My hubby bought me every single color of their short shorts, capri leggings and matching t-shirts! I can always find my size and the staff are pleasant. I know what the reviewer is talking about (Angel Card). The cashier talked so fast, I couldn't understand what she was saying and I felt pressured to sign up. I told her about 3 times I was not interested and she just kept rambling on and on about the savings and what not. She should just ask once and leave it at that! Anyway, it's a great store overall! read more

We took a peek into the store and we were immediately drawn in. Time for new undergarments for school. The staff is always so attentive with great attitudes. You get such great service. Although their prices are quite high the quality is very good. I also like that every time I go there I get a free gift. This time I tried their Rose Gold Lip Glass and it is beautiful. I have bought a few of their lip glosses and have had good luck with them. Great store to shop in. read more

As soon as I entered this Victoria's Secret location, I was promptly and politely greeted by a couple of the employees who were working on the clothing side. I walked around and looked at a few items on the clothing side while I was making my way over to the fragrance area. One of the employees approached me and asked me if I needed any help. I reached in my purse and showed her the empty roller-ball fragrance I wanted to replace. She lead me directly to the wall of perfumes and to the location of the fragrance I was hoping to purchase. She explained to me what deals were going on and asked if I needed help with anything else. I showed her the coupon I received in the mail for a free pair of underwear (up to a $10.50 value, no purchase necessary!) and asked her were those specific underwear were located. She pointed me in the right direction. I picked out the pair I wanted and checked out. The cashier who processed my transaction was very sweet and he asked me who had helped me today, stupidly I had forgotten her name (sorry!). As I was leaving, every employee I passed said goodbye to me and wished me a nice day. Every employee I came in contact with in this store was oh so friendly and seemed genuinely happy that I was shopping in their store. I will definitely be coming back to this location. Thank you for such wonderful customer service! read more

To avoid driving in traffic after a long day of work, I decided to go shopping at the mall. Since I saw Victoria's Secret is having their semi-annual sale, I made sure to stop by. First off, if you wear a DD or DDD cup and want to take advantage of their semi-annual sale, GO WHEN THE SALE FIRST STARTS! It was definitely slim pickins when I went the other day. I had to go deep sea diving into all the bins only to find 2 bras that were in my size. It was definitely disappointing, but the woman that helped me at the cash register told me that the sale will be over in a couple of days. Anyway, I'm VERY satisfied with the customer service I received during this recent visit. Although it was busy, all of the staff members were very friendly and helpful. Darlene saw me rummaging through the bins and helped me find what I was looking for. Since I've lost weight and have been toning up, she sized me and had me try on several bras until I found the perfect, comfortable fitting bra (which of course was in the Body collection, my all time fav). After that, she walked me back onto the floor and showed me where the bras were located (since I wanted to look at all the colors they came in and also get matching panties). 4 out of 5 stars. read more

Nice new storefront at the mall! They moved Pink across the walkway to the other side of the mall (gave it its own entire store), and now this one is solely VS (and they moved beauty to the back and cut down the size). The store is really big now and has a lot of products, I'm actually really impressed. I learned that you can return online purchases at a store, and also make exchanges in-store. What I DIDN'T know, though, is that you can order products from the catalog in the store, and they'll ship to you FOR FREE. Considering VS rarely has free shipping (unless you order $50 or $100 and up), this is great! read more

Susie was really great! I went to look for a lite push up bra and also to get sized up. She measured me and brought a variety of bras in the category I was looking for. She answered a ton of questions I had about bra fitting and how to adjust them properly. She was very polite and knowledgeable and had many tips. I would like to take her with me shopping in all other categories- shoes, clothing etc! Thanks Susie! Let's be real, $60 for an everyday bra seems a little steep for me but that apparently won't stop me from grabbing at least 3... Minus 1 star for breaking my wallet. And I'll be going back to spend my secret rewards... read more

Not one to leave reviews especially about Victoria secret where I've shopped for over 15 years consistently. My experiences has not been the best with costumer service but I'm there for the product not them. Anyways!!!! This time around it was different, this time I was on my way out when NORMA! Stopped me and inquired about my experience. I told her what was going on at the moment. She was very kind and guided me to a bra that fit my needs at the moment. Her grace and patience really stood up and impress me with such professionalism yet very gentle. If you are there look for NORMA! I have no doubt she will help you in the same kind matter she helped me. read more

I just went into Victoria's Secret and tried to return something from Christmas when the employee couldn't help, I asked to speak to the manager who went out of their way to help us make things right and I truly appreciate the effort that Norma put into keeping us satisfied shoppers read more

This is the Victoria's Secret store that sparked my obsession with their lingerie. I had a friend who worked here who got me incredibly huge discounts so I really stocked up. Cool store, cool staff, love this spot. Lots of sales. Just like any other VS store. Not as big as the one on Powell St. in SF, but they have most everything you would want. read more

Witnessed the rudest, most unprofessional "manager" (Jen) dealing with a customer. She didn't want to exchange a mismatched set that was purchased at another store although they had the size she needed. Customer was with her son and was so frustrated and Jen wasn't apologetic or offered any alternative or help. I've dealt with rude workers but this manager JEN NEEDS TO GO ASAP!!!! read more

Went today to get fitted for a bra and met Bianca she was so sweet and helps so much we felt very comfortable with her and felt great about our purchase I hope they keep hiring people as capable as Bianca and appreciate all she does for their customers. read more

I came in looking for a bra and was luckily matched with Larae as my bra expert! She helped me from measuring all the way to actually picking my bra off the floor. Larae took nearly an hour with me to find a bra that I would like and leave happy with. We tried on several bras that she took the time to learn what I liked and disliked about each. I felt like I had all of her attention even though she had other people to help too. She was a great help and I left with 2 bras completely my style. read more

The manager of this store said to my sister that she can't do price adjustments because it's been over 14 days already since the purchase was made. So my sister said okay then she will return the items and repurchase it again,,, (she've done it before and it's not against their policy),,, but the manager told my sister that she's not comfortable doing that. Basically she said she is not comfortable doing her JOB! My sister was surprised and tried to explain it's not against their policy or she is not asking for something that is impossible to do just to get the same response again! SHE WON'T HELP HER! So my sister she asked her for her name and she said "I won't give you my name". I think the manager removed her name tag because she knew she was wrong. My sister had to go to VS store located in Walnut Creek to do the transactions. She had her 2 young children waiting for her with their grandmother to come home feed them one is breastfeeding and other one is 2 years old and somehow only eats what my sister cooks. And she desperately explained it to the manager hoping that she would somehow understand but of course the manager didn't and she don't give a damn because she's not COMFORTABLE. Hope the manager of the store will read this review. From Asian to Asian you're a disgrace. read more

The sales people have bad attitudes! Ever since they remodeled the store it is attitude Central. Nothing like being ignored or having them talk crap to you when you're spending money on their product. The sales associates talk more to themselves and ignore the customers. When you ask for help they look at you like you're from Mars. I tried to strike up a conversation and you would think I was asking the sales associate to borrow money. Really I don't need this rudeness when I'm spending my hard earned money. The only reason to go to the store is for the sales. read more

Typical mall store experience. Sales people all over you UNTIL you need them to get a changing room or check out. Super-scented with whatever that piped-in artificial saccharine stripper potion they're currently pushing. Loud music that is intended to push you to BUY MORE BUY FASTER CONSUME, CONSUME, CONSUME!!!! I was also saddened to see their variety of bikinis seems to have dipped in quality, they used to be super supportive and -ahem- uplifting, even without the underwires, but their new batch seems sad and left The Girls a bit . . . down. Sad, they used to be my sole provider of bikini awesomeness. I'll say this, though, the employees during the panty-sale (doesn't reading that make you feel a little naughty?) did a superb job of keeping things organized and tidy. Well done there. On the whole I'll try to do my shopping online. read more

2 stars because I do love the content of the store. My issue is I actually shop here all the time. I used to spend a lot of money here. Obviously the more money you spend, the more you might need to exchange/return something. I'm a very busy person so a lot of times I don't have time to try things on. (Especially since the store moves pretty slow as far as waiting in line goes). Usually In the past I have exchanged items because they didn't fit. If I did need to exchange I would always bring it back with all the tags & brand new condition. I have maybe done that 3 times in one year. (One of the times it being their fault for not ringing it up correctly & having to re-ring). Last time I was there I was infuriated when the girl told me that I'm not allowed to return anything else because my return amount was at a limit. Are you serious? First of all if your going to have a rule like that it should be in prospective of how much one is spending, so what are you basing that off of? (Obviously not the 3K I spent in there last year). Second of all the last $300 "return" I made was not even a return. It was a mistake of one of your employees for forgetting my coupon. 3rd of all I have never heard of a rule like that in my life. I was insulted. I have worked in retail for many years. Never heard of that rule in my life. Bye Felicia! I am never shopping there again. I'll go to LuLu. read more

Wish I could give five stars, but the store was just a tad disorganized compared to what we are used to. And while some disorganization is to be expected in a lingerie and undergarment store, it wasn't just the undies table, it was things like nowhere to hang items when leaving the fitting rooms with no one working the area that we could hand the items to and then a few things in the wrong area which made a significant price difference. My daughter does love VS, and I'm pretty sure she always will, but this location based on these few items just isn't my favorite. Now for some good news....... The young lady that helped us as we checked out was WONDERFUL. I had purchased a few items for my oldest daughters that wasn't with us so she bagged them separately in the normal bag (not the SALE bag). She made sure not the put the receipt in the bag and pointed a few things out that allowed us to purchase the items in a smarter way, which was an upsell for them, but not in a pushy way at all. In fact, I appreciated her advice. I have no idea what her name is, but she was there last night at about 7:30 and she's a petite little thing. She can't be more than 4'10" and is as sweet as can be. And it doesn't seem fake. She was working the register at about 7:30 last night. I hope management can figure out who she is. If this were about service only and based on this young lady, FIVE stars all the way. But taking a ton of small items into the fitting rooms for my daughter and then having to try and figure out where they all came from so we could put them away since the fitting room wasn't being staffed and there wasn't a rack or table at the exit of the fitting room, it just wouldn't be right to give a five star review. read more

Why is it 99% of the bras in this store are push up, add a size, padded like a pillow, oddly shaped messes. They have pretty bras, the sports bras are killer. But I being a D to DD don't need the pads and add a size bras. The selection of bras with out adding a size to three is limited. I know a good bra is hard to find. I like the t-shirt bra they have, slightly molding, nipple coverage, with no pads. They must not be heavy sellers, because they never to seem to have more than two colors. The incredible 7 way adjustable would be nice if it didn't make my breast look huge. I like the way the adjustable straps worked, but really, I am not trying to have a "Dolly Pardon". The lip gloss is wonderful, the lotions are good. read more

Alicia was super helpful while I was looking for a new bra. She was very accommodating in the fitting room and continously tried to match me with the right bra. I am very picky and meticulous about my intimates so I am glad Alicia put up with me. Alicia was energetic and informative :) read more

I usually come here just to pay my mom's VS bill haha. I don't come to this one often because since it's in the mall, the products sell faster than a Victoria's Secret in a non-mall-ish area (like a small plaza). Customer service has never failed to keep me happy and satisfied. Staff is helpful and willing to help you out. Of course they have their 5 for $25 deal which I always get. This VS has, I would say 3 sections: 1st section for the PINK items, 2nd section for make up and fragrances, and the 3rd section is for the expensive underwear and bras (the Hello Bombshell bra, lace panties, push up bras and in the summer time: swimsuits.) read more