The line isn't clear so I was standing in line for like 5 minutes on the left and these two other girls made line on the right. The cashier let them cut me there's no way she didn't see me standing there the whole time. I put my stuff back and left. read more

The girl working at the counter at flatirons mall was so impatient with my 14 year old daughter. she was being very impatient and blamed it on my daughter for her card not going through. even though it was her fault that she accidentally didn't put in the $10 cash that we gave her. she kept making annoyed faces. read more

Tried on a bra and needed a size bigger. Was told they only carry up to 38 in store (which I needed a 40, absolute slap in the face because I wasn't able to try on the side I needed) they said they can order it in the color I wanted - then get to the register they say they can't order from their warehouse it and I have to go online. They were doing 40% off in store and online is full price, so I go back to ask if they can order in a different color - then they say that there is a shipping error to ship to my home? Victoria's Secret is no longer my place to buy bras and I have always bought bras there. The 'manager' looked like she was in high school and none of the girls could come up with solutions to problems. Not a good experience and will never be back. read more

The managers lie. I purchased something less than two months ago, and I was told that I had to only exchange it was not allowed to even have a credit put on their card to come back. Two hours, wasted, trying to take care of it only to have people that I called from the receipt issue a refund. So glad that it turned into a refund so now I don't have to go back there ever again. read more

Mandi is the best she was so kind and patient!! Helped me with 2 outfits and she is the bomb! Thomas the man! Helped me sooo much thank you!

the service is bad the workers are everywhere except the registers and the store is not clean they see that you are in line but they don't care they rather go in the back just BAD! read more

I have to be honest - I am used to the Belmar Victoria's Secret, so I always had very low standards. I can walk around that location for 90 minutes looking for a bra before someone asks me if I need help. Today I went into the Cherry Creek location when I saw a sale on bras - I wasn't expecting much, due to it being the weekend before Christmas and it being Victoria's Secret ... But, much to my surprise, in the 10 minutes I was there for, three associates asked me if I needed help. They were all so polite and sweet! The first associate (I forget her name), was in the middle of something and told me the area I would be able to find the bra I needed. Another associate, named Claudia, found me and took me to the exact location. There was a bit of a line to check out, but what can you expect? The woman who rung me up was also very nice. On my way out, the first associate who helped me made sure I found what I needed and sounded very relieved that Claudia helped me - it was very refreshing! I'm not crazy about the pay-to-park rates for this mall, but this is an excellent Victoria Secret! read more

Bought some cute underwear, made sure to specifically ask if the three pairs I was purchasing were part of the 3 for $36 deal and was told yes, but when I got to the register this turned out to be false and I paid $60 something. I didn't say anything because I could afford it and moved on but beware of this. read more

5-star experience from the girls here at Victoria's Secret. They took great care of me from the second I walked through the door until the moment I left. Chelsey was great; she figured out what I needed, took me right in, got me fitted, and provided several bras of my choice for me to try on. Very professional, and extremely attentive. Hilary checked me out at the register, and made sure that I found everything that I was looking for during my visit. Thanks ladies! read more

i weny into the Victoria secret in Carlsbad Ca. while on vacation and my younger daughter needed to be sized for some bras. we spoke to a manager Carmen and she was the best. she took her time explaining the different sizes and styles to my teenage daughter so she felt comfortable and confident. Carmen was very professional and helpful to our needs. read more

I have come back 3x now to get the right bra and have been left disappointed. I am an almost 20 year customer and i'm now done. I brought in a sample of the bra I wanted, knowing that I wouldn't buy the right one if not. I was given a bra in my size that looked right so I bought it and left. When I got home I realized it was not right and I came back again, spending another $2 to park, and the woman told me that they didn't have my size but I could do a push up version. I asked if I needed a bigger cup size, she said no so I exchanged it and I left. When I got home the bra was obviously not the one I had tried on in the dressing room but a different one so I had to go back yet again. I brought my old bra and my new one and explained the dilemma only to find out the bra I liked has been discontinued. I went to return it and because I had used a coupon they couldn't refund my card. Now I am stuck with a gift card for $44 to a company I would not do business with again. So disappointed. And I had to pay $6 to park for the 3x it took to end up buying a bra somewhere else. read more

Kaylee was incredibly helpful and patient when I needed to return bras without a receipt and without my Angels card. She went the extra mile in making sure I was satisfied when I left the store. Andrea was also wonderful in getting me sized properly and helped me choose stylish bras to purchase. read more

I took my daughter to VS yesterday to be fitted properly for a bra. I'm a die-hard VS customer and always see their associates walking around with tape measures around their necks so I figured that was as good a place as any to go. The store was mostly empty and there were two associates stocking the stinky stuff on the shelves by the demi cups so I kept giving them *the* look. You know - the, "Ummm, hi - I'm standing here not moving and staring at you because I need your assistance" look. We must have forgotten to take our cloaks of invisibility off or something... My daughter wanted to just leave but I had a total Fatal Attraction moment ("I will not be ignored, Dan.") and found someone who would help us. We were sent to the dressing rooms where an overly-caffeinated associate proceeded to measure my daughter over her massive sweatshirt. What?!? Also - they're having a big sale right now. As I mentioned before, I shop at VS pretty regularly and the bras and panties they put in their sales bins look nothing like anything they sell on a regular basis. I think they must go to Target or Ross, buy up all of their hideous $4.99 merchandise, bring it back to VS and sell it to unsuspecting customers for $26.99. I'm not kidding. So, I digressed. I ended up taking over the fitting and picking out a bra for her myself so we could get out of there as soon as possible. Why didn't we leave and go somewhere else? Good question. read more

This store in particular is closest to my house, but my review is for the dozen or so stores throughout the chain I have visited, and their online service. Consistency is a great thing. Knowing your size is always the same, no matter what store...this means I can comfortably order bras, panties, swimwear and even dresses online and know I am getting the size I know I wear at this store. This is my favorite thing about V.S. My second favorite thing is if I order something and it doesn't quite look like the photo, I can run it over to this store and exchange it...OR put it in one of the handy envelopes/ return pouches they provide. Whatever suits my fancy. The staff is always welcoming and smiley and they don't have to oversell the product, because it's a good product. Women and men alike are in this store because they want to buy something. Well done V.S. read more

Shopping here is hit or miss. It seems like when you want to just walk around and browse, there are 389275 sales associates asking if you're okay or need help, but when you actually need help, you can't find anyone if your life depended on it. Nice selection of clothes, lingerie, and the beauty/perfume side. read more

Usually when I walk in this store, I'm either ignored or overwhelmed with employees looking for something to do. I was able to hit up the mall in the late afternoon, but before the after work/school madness began, my experience was way better than usual. This store is not a normal small store, it's bigger and better, definitely outfitted to be in the Cherry Creek mall. Not only do the have the usual bras/panties/ and lingerie, they also have workout gear, cosmetics and seasonally swim wear. I always thought this was normal, but then I went to a different store and realized I'm spoiled and have been fortunate to live by bigger stores. Even though I usually just stick to undergarments here, it's nice knowing it's conveniently there if I ever did want it. I was on a mission for a new strapless bra and an associate named Steph was amazingly helpful. Not only did she grab several different styles, she changed out sizes for me and when I still wasn't completely happy she thought of one more casual they had just gotten in. It was great, the right amount of encouragement without the overwhelming pushiness. Yes, VS is overpriced, and I usually try to score stuff during their Semi-Annual sale (which I feel like happens every other week), but in the end it's worth the few extra bucks to be comfortable, and their stuff last longer. In the end Thank you Steph for making my shopping trip to VS enjoyable rather than tedious, I will be sure to keep a look-out for you on my next trip in. read more

After working in one of the smaller Victoria's Secrets across town for a year, my eyes are always glazed over when I come to the Cherry Creek location. It's BIG. Really BIG! And it can be overwhelming, even for a seasoned VS shopper like me. I've found that the store associates here seem to be pulled in many directions, so you may not receive exceptional service, but they do their best with the friendliest of attitudes. What I love most about this store is the selection of items and specific VS lines. Need some awesome new workout gear? It's here. Need that super cute VS Supermodel Essentials hoodie? It's here. Need that extended size in the Very Sexy? It's here. I love to pop into VS whenever I pass by, just to see what's new. And I promise you, there's always something new! You may just get a little overwhelmed at the sheer immensity of this store, so be prepared to navigate several rooms to get to what you're searching for. read more

Right when I first walked in I was greeted by everyone! Mills and Suzanna ( I apologize for not spelling names correctly) and I enjoyed how everyone is insanely friendly! I got the buy three panties for $33 and got some nice lingerie. We were on the edge of walking in while they were ready to close and they still were nice enough to let us in. Thank you so much for that read more

I guess since I am currently the "Duke" of this location I should say a word or two especially since I'm not shall we say... their "target demographic" being a rather lumbering male who harbors a mild aversion to pink. I am however a fan of the lasses and I have to say for the ladies in my life I have never gone wrong in this store. It smells nice and seems to be laid out well as the girls never have trouble finding piles of sexy sultry soft lacy stringy things. I can also say I've never seen a situation where assistance wasn't immediate when requested and competent in execution and the times I have had to venture in alone for surprise gifting I have always been made to feel welcome and again the assistance offered was professional and competent and allowed me to walk out with that perfect bag full of sparkly fluffy things. Although my Wife adores the free panty-a-month program I do have to say the final star isn't lit up because well let's face it being the cat who usually pays whenever I enter the store the prices can be a bit brutal for products that on average takes a month to fall apart. read more

This company shipped my package by mistake (I assume) to a grocery store called Safeway in a town 1 hour away from me. They made a horrible mistake and did not ship to my home address as was noted on my order. I do not have the package and I am unable to get it. I asked them to pick it up and please send to the correct address since this is an extremely unprofessional and horrible error on there part. After multiple calls with multiple people they have done nothing and they are not refunding me. I have lost several hundreds of dollars because of them and will no longer trust them in any regard. They have charged me for merchandise that I will not get. I could care less about the money at this point, however there unethical business practices need to be reported! read more

I've never written a review and they made me do this cuz this is definitely one of the worst customer service I've ever had! Such a shame for a big brand. I wish I could give them less than 1 star. I spent $188 last Sunday afternoon there and thanks to their service Imma return them all. Bought 6 bras and the cashier crammed them all in a tiny bag then handed me without putting any newsprint to cover stuffs inside. Hey! Those are intimacies!!!!! And when I decided coming back to ask for some newsprints cuz I can't carry that bag shopping around, another cashier gave me some with an attitude like I was begging her for something important. OMG! That's enough! Would return and never come back! read more

I must be losing it to write a review about the store I buy underwear at, but yesterday was a good experience. I had 3 coupons in hand. 1 free panty and 2 $10 off a purchase of $10. So essentially I had $28 of free money. I was able to get 6 pairs of underwear, which normally are $8.50 each or 5 for $25, for only $6 with tax. That is a steal for VS. read more

I'm actually astonished by how weird the customer service is. I was shopping with my sister and she wanted to buy the cutest wrapped shirt in a size small (because that's what she is).... and we got to the counter... and the cashier, with a stank face said, "but have you tried this on? You should probably do that..." Mortified, my sister tried it on, and another employee who let her in the dressing room ALSO WITH STANK FACE said, "here let me get you a medium..." my sister tried the shirt, in a size small. LOVED it. But was so shaken up, left it behind and didn't buy anything. Still can't even believe it. read more

Pushy sales specialist. I went in wanting to try a specific bra, but the sales specialist tried to talk me into other styles/sizes that I knew were off (she wouldn't listen to my protests, but I thought perhaps their product line had changed enough and trusted her, bad call); she filled out the dressing room card as such. Indeed the sizes were off. With limited time, I never even got to try on the style I was interested in. I left sans purchase. And made the one-hour parking limit by the skin of my teeth. read more

Victoria's Secret is clearly not going to suffer from lil ol me reviewing them, but I did have such a bad customer service experience today that I will be returning my purchases (*sigh* so cute, favorite panties) tomorrow. I don't need to have eyes rolled at me, purchase shoved at me and no response to my "thank you" when I decline giving my phone number for promotions. read more

This is just a typical Victoria's Secret store. All major chains are the same and generic. But I do enjoy the products that this store has. I always find the staff friendly and willing to help you look for items. read more

I recently went shopping the other day at the VS in the Cherry Creek Mall at their temporary store location until the new one is done being renovated. I used to work in retail for a larger corporation and I must say I had the best customer service I have ever had, not just in VS, but in any store I have ever been to. That is not always the case when shopping at VS stores, but even though there was an unusually large amount of people shopping, all of the salesgirls were extremely friendly and offered extensive assistance to everyone. If one girl was tied up with someone, the other would see from across the store and swoop in to help them. They were extremely knowledgeable about every product, helped every person and offered advice (and compliments!) and were fantastic all the way around. The manager (blonde hair) and the girl helping the dressing rooms (brunette) were especially amazing and I think they delivered amazing guest service. The manager definitely trains her staff well to be genuinely friendly, and it makes a huge difference. Great job- I'll be back! read more

Maria was amazing and patient. Very knowledgable and friendly. She helped find the perfect products and recommendations. We will be back specifically because of her professional approach and exceptional customer service. read more

Coming from out of state and looking to use my coupons an rewards I was pleased! Great customer service. I was asked several times if I needed assistance. I was told the current specials and deals and the sales associate even asked my husband if he'd like a seat while I look around! I loved the service and friendliness of everyone there I went there 3 times total in one week. Nicely done Cherry Creek Mall! read more

Mills helped me out again today! She is THE sweetest and very knowledgeable about her product. The women at the dressing rooms are also sincerely helpful. I go to VS often and leave because of customer service but I NEVER leave this one without purchasing because they're just that good lol! read more

When you shop consistently at a location and you purchase an item then return to buy a second they tried to charge me a different price .... no one even tried to figure out why I paid a different price. Surprised by the lack of customer service. read more

I dread coming to this store. The line is always huge, there are never enough cashiers, and for some reason every transaction takes forever. Recently I got fitted here and was iffy on a particular bra. The employee encouraged me "just try it for a few days, you'll love it." Well, after a week I hate it, but they don't accept returns after the tags are removed. I wish their return policy was designed to stand behind their products more like Nordstrom. Waste of $44 and they've lost a customer. read more

I had a great experience at Victoria Secrets today! Granted, this comes after a horrible experience at another lingerie store, but it was 5:30 on a Saturday! I was greeting upon entering, the wonderful lady took my measurements right there and then sent me back to a fitting room. The ladies in the back were wonderful! They were helpful, supportive, offered intuitive feedback when I requested and were funny! Someone had a sprained finger, so as I tried on the amazing options they brought me, I got to hear them laughing and joking about the finger! These ladies were great! Thank you! read more

This store is absolutely my favorite. I had an online return as I ordered some clearance bras, but the size was incorrect. Normally my cup and band size are difficult to find so I called ahead to be sure it was available in store, not only was my size in store but in multiple styles as well. The ladies went one step above and held the colors I wanted in my size behind the counter for me. As a mom with a sometimes mercurial baby, this extra effort made my night! Thank you ladies so much, I will absolutely be coming back to your store in the future for all of my undergarment purchases! read more

I was so impressed by the entire team at this store! Noelia in the back is a miracle worker. Trust her -- she knows EXACTLY what she's doing and will get you into the right size and style. I will definitely shop there again. Thank you, ladies, for making me feel like a new woman just by finding the right bras! read more

Great product as usual but I was greeted by a rude male employee (why would I want a rude man to help me shop for bras?) who was also rude whilst ringing up my purchase and forgot to remove the security tag from my bag. read more

besides the bras, i say this place is wayyy overrated and way overpriced. sorry vicky.

I am a long time fan of VS but this particular branch is awful. The customer service is awful. A friend of mine was trying to ask about thongs the associate didn't even know what she was talking about she had said "You mean what strippers wear?" Totally inappropriate! The other day I was in there trying to find a little something and this associate with glasses was absolutely short with me; absolutely rude. She knew very little about sports bras and insinuated that I was fat. I am 5'5 and 124! I took a look at her name tag, so make sure to avoid Samantha. I recommend to just go over to the branch on the 16th Street Mall. It's a much more pleasant environment. read more