This is one of the few brick and mortar locations left in Indianapolis of Victoria Secret. They are located inside Castleton Square Mall. We arrived at morning opening. Parking was easy during this time and the mall was empty. The manager waited us us and the return was easy. She was efficient, no nonsense and professional. She helped me find what I was looking for and determine sizes. She opened the dressing room for me multiple times. Several staff also offered assistance throughout our visit. I as able to make several purchases and left with nicely wrapped bag. It was a great experience. read more

Came in to get my little sister her first bra and she was very nervous but Mona was so sweet and helpful my sister wouldn't stop talking about how much fun she had and said Mona was really helpful and made her feel so comfortable read more

After all this time Victoria still won't tell me her Secret. We purchased a thong here and it's pretty sexy. It was on sale otherwise I probably wouldn't have suggested getting it. That's why it loses a star, because even though they have lovely service and really sexy products, their prices are outlandish. You can usually get better prices online. But not always. I wouldn't recommend shopping here when there isn't a sale read more

Victoria's Secret & PINK - I told her the breakup was permanent and now she keeps leaving me these love notes in shop windows. - Women's Clothing Near Me - Indianapolis, Indiana

Went in yesterday and they were very busy but still took the time to help me with an exchange. Instead of trying to find the items in a store where I am clueless, they did the work for me. Couldn't have been more impressed with their kindness and efficiency. read more

Dear Vicky, By the time you read this letter, I'll have moved on to Frederick's of Hollywood. The allure of your store was we all knew that you had a special secret, but you kept it under wraps. Your advertising was abstract enough to be obscure, but suggestive enough that it carried a mythical appeal all the way to your product lines other than lingerie. Well somewhere along the line, you let the cat out of the bag. I started to notice that fact before I had a daughter. You had started becoming more bold about your liberties, but now your practically selling your secret on the street. You used to be classy, now you're trashy. I have to shield my daughter's eyes from your "displays" which are just pictures of women in a bra (if they are wearing one) in more of a porn pose than an alluring one. I might as well go to Frederick's because at least I know they are not trying to be something they are not. And their stuff looks better on real women with curves! Their catalog is hotter anyway. When it comes to lingerie for my lady, I need to be sold the allure, not your body. When it comes to this break up, it's your fault, not mine. No really. Sincerely not yours, A typical male who happens to have taste read more

Girly girl that I am, I used to love Victoria's Secret. Because, you see, once upon a time, this was a grownup store, intended for adult women. It was a wonderland of corsets, garters, stockings, lingerie, nightgowns and other such gauzy delights with which to boost your own ego and make your man happy. Sadly, those days are well behind us, as Victoria's Secret is now apparently marketed for pedophiles. Seriously, 9-year-old girls do not need to be wearing pants or underwear with "Juicy" written archly across the butt. What the hell? If you're bigger than an elementary school girl, you won't be able to fit into half the stuff in here, and I say that as a relatively petite woman. I don't mean that they don't have stuff in larger sizes; I mean that their sizes, and styles (bubblegum colors, cutesy sayings, etc.) are more appropriate for children than adults. Not cool. In addition to that nuisance, I hate how much space is devoted to their bath stuff. I like some of the fragrances, particularly the pear glace, but I would rather see more of the floor occupied by merchandise in the original spirt of VS. Much as I'm annoyed by the marketing shift, I'm still giving it two stars because, well, sometimes you *do* still find a midnight blue corset with black lace that just radiates "look at me! I'm a pretty girl!" vibes. And that's worth a lot! read more

I've always received kind and helpful customer service as soon as I walk into this store. I was there today desperately trying to find the perfect razor back bra and I had two sales ladies on the hunt for the perfect one. Low and behold, they found it! I even had an incident in the dressing room where I literally got stuck in my dress (darn that zipper) and I was helped through that ridiculous process. I always see the staff cleaning things up and refolding unruly messes after customers scavenge through every panty and bra. AND - they really do have good deals if you take the time to look for them. You better believe I sign up for those free panties and totally take advantage of any other coupon that comes my way. Hey, it's worth it. The underwear I get here last and are cute. And that's important, friends. read more

I love this store! Really pretty yet comfortable bras. They have quite a few freebies. U even get more freebies and deals if u pay for everything with ur Victoria's Secret credit card. I also love their clothes. Very soft, cute, and comfortable. read more

I'm not sure what the issue is with this location but the management team needs a training on customer service and racial profiling. Specifically, the manager Brandy! As a teenager, I worked retail and I was always taught to go above and beyond for the customer. Furthermore, I was taught to treat every customer with the same amount of respect. It's the Holiday season, as the oldest of seven, I try to do as much as I can for my siblings, so I added my teenage sister to my VS credit card, as an authorized buyer. Prior to informing my sister that she was free to use my account, I contact VS account services and inquired about what information my sister would need, because she would not have the card physically with her. I was informed that she would need her i.d. and my ssn. Shortly after, I contacted my sister and informed her of the aforementioned. My sister visited the Castleton Square location and attempted to make a purchase. A manager by the name of Lexi, told her she was unable to located the account and I needed to be present. I sent my sister my DLN and asked to speak with the manager. I informed the manager that my account could be located with my ssn and my dln. I also informed her that if she looked at the account or called card services, she would see that my sister was an authorized buyer. My sister hung up and I assumed that matter was resolved. To my surprise, my sister called me back. This time she was requesting my account number. I had to stop driving and pull the information up on my phone. In addition to my statement, I made a screen shot of my authorized buyers and the correspondence between myself and VS account services. I sent the screen shots to my sister and, again, I assumed the matter would be resolved. Once again, I learned that she was unable to make her purchases. Additionally, I learned that the store manager Brandy got involved and proceeded to tell my 18 year old sister, as a VS employee should know better and that she can't use the card. Moreover, she told my sister that it looked like a fraudulent made changes to my screen shots of the authorized users (I can not make this up guys). My sister told her that as a VS employee she should have better customer service. After learning about the foregoing, I contacted VS services again and asked who was listed as my authorized buyers. When they read my sister name, I asked why she could use the card. They informed me that the store could have verified by phone and found my account information with all my PERSONAL information that I forwarded with no problem. I called the store back and asked to speak with Brandy. I told her that her behavior was unacceptable and had my sister been a different hue, she would have done her job. I also asked for her supervisor's contact information and she refused to provide it. In result, I contacted customer service and filed a complaint. This type of behavior is unacceptable. My sister spent one hr trying to make a purchase with a valid method of payment. The store treated her like she was a common criminal trying to steal my identity. Rather than go the extra mile or even pick up the phone, they embarrassed her. To add insult to injury they did this in front of my 7 year old sister. The manager, Brandy, was unprofessional, rude, and offensive. I find her behavior to be racial motivated and vile. Be mindful when shopping at this location! read more

I went there with one thing in mind that I had seen in the add, and when I asked about it, the staff were far from helpful. I wondered around the store trying to find something that would work, and I had to ask two different staff to try to get help, each giving me completely different advice. I left feeling rather neglected and upset. And for the price, the quality was not that nice. Furthermore, I never like giving my money to stores that put huge posters of half naked women on their windows for the whole world to see. We know what you sell in there and it's just not necessary. Keep it inside the stores. read more

Overall there is not anything spectacular about this location. The staff is nice grated but the stock is rarely satisfactory. They hardly ever have a good selection of sizes and what few sizes they do keep in stock are often those that are more "fun" oriented rather than practical. Also, even when they do have a somewhat decent selection of sizes it is normally at peak shopping times (such as right before Christmas) and you can hardly ever get a sales persons attention there at a time like that. So be prepared to track down a sales associate if you need any help. read more

I'm not a huge fan of the brand but decided to pop in here for some holiday shopping. There was a special on PJs, which would be a perfect gift for a few on my list. When a sales associate asked me if I wanted a shopping bag, I declined but asked about details on the special. She had no idea. Sigh. This is my problem with VS-- there is always plenty of staff but they are never helpful. Once I picked out my goods, I waited in a massive line. Granted it was Black Friday, but couldn't you have some of the people on the floor behind the register? read more

The clerks were so busy having their own conversation they could have cared less about focusing on me. The customer. It's just freaking rude and unprofessional. How about have your conversation about driving to Chicago for the weekend another time..... read more