This place is so busy and fhere are only 2 counter. Very bad service . It took me forevef to line up. If you plan to come here prepare to wait. For me thats it! Find a better place. Its a wsste of time read more

Victoria's Secret & Pink - No workers and slow service - Lingerie Near Me - Palmdale, California

While getting my steps, I passed by and saw that they are having their Semi - Annual sale. Yay!!! I stopped by and looked around. They do have good deals. What caught my attention was the 5 for $19.99 underwear. It wasn't for me but it is a good idea for gifting. I scoured the bins and found a few sizes. They're almost gone. Some items were mixed up too. I have to come back from the register and look for a similar item that is included on the sale. What a delay!! Good thing it was not busy. All in all It was a good shopping trip!!! read more

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I stopped in to do an exchange but I had Pink products and they couldn't do an even exchange. The girl helping me was very nice. She told me to have them do a return on a GC if I didn't like what they had and I can spend it in this store. Saw lots of great promotions, I will be back. read more

Girls working were so worried about who was calling in sick and why they were calling in sick on 10/15/2022 that they ordered the wrong bra that was just delivered to my house yesterday. I handed them the bra my daughter was purchasing and asked them to please order the same size in white as the store did not have it in stock. The cashier couldn't figure it out so Julie came over to help her. Between two employees, they couldn't get the right bra ordered. I don't understand why people get so involved in business that isn't even their business. It causes mistakes. Very unprofessional to say the least. This group of girls lacks common sense and BASIC customer service skills. Upper leadership should be embarrassed to have the crew they had on 10/15/2022 working in their store. read more

After my shopping experience today, I NEEDED to write a review. I went in to return/exchange a sweater for a pair of leggings I saw online...Unfortunately the leggings were sold out online :( and Laura (I believe that's her name, beautiful brunette) confirmed it as well. Well, she walked me over to the PINK side to double check... Low and behold, I saw sitting right there the LAST PAIR in my size!! Laura and I did a full on happy dance together, I grabbed a shirt to match and went to checkout. We chitchatted for a few minutes about the new remodel going on, and how lucky I was to score exactly what I wanted! I want to say how amazing she was. From the minute my boyfriend and I waked in, she started giggling and joking with us. She had such an amazing, bubbly personality. Helped with EVERY question that I had, plus MORE! I usually have a good experience, but she went above and beyond. I love my local VS! Not only for their great selection (for the room they have during remodel and before grand opening), but for their employees wonderful attitudes everytime that I walk in. 5 stars to you all, you will be seeing me soon. The world would be a better place if we had more Laura's!!! read more

I was visiting my mom for the weekend so we stopped by Victoria's Secret to get some new undies. Originally was in line to buy 5 for $30 but there was a promotion if you spend $100 you get a VS tote bag. So, I said ill be back let me buy more... I added another buy 5 for $30 undies, my mom added 5 for $30 undies for herself and purchased the buy 2 get 1 free rollerball fragrances which all totaled $150+ There was a line to begin with, which I waited patiently as well, I come to pay (Jackie, I believe her name was) I asked her kindly to separate me and my moms purchases in a separate bag so we don't mix up our undies, she goes yeah ill just give you an extra bag on the side because there's a long line.....? I paused right there!!! I was like what? I almost canceled my purchases right there but since my mom also shopped I didn't... I also waited in line and purchased $$ to get that kind of customer service?! I commented, you DON'T HAVE TO BAG my mom's purchase separately then ill do it myself...she didn't say anything after! She then continued to ring me up and said since you spent over $100 you'll be getting a free tote bag... Never am I going to come shop in PALMDALE VS again because of her customer service! Im a manager at a retail store and never in my retail world have I comment a customer like that? I waited in line just like everyone else! The point was not to get our stuff mixed up....charge me extra for a bag or wrap up her undies in a tissue paper or something i don't care but she did not come up with a solution instead commenting that because there was a line? Like rushing me because of the line! So upsetting! I don't know if she was a sales associate or manager but please train your employees to give excellent customer service when it comes to customers who come to shop and spends money because I could of done it online or elsewhere....so disappointing this happened at my own hometown read more

I hate how they continue to have someone grill you at the door in an unfriendly way about why you are coming in. Then they radio the other staff about why you are coming in which is pointless since no one offers help or greets you once inside . At least at PINK they have sweet, upbeat people working there so it doesn't feel like they are giving you the third degree. And why are they still reducing capacity now that Los Angeles county is in a low tier. This store is small, dark, with mostly unfriendly staff. And I love Victoria's Secret. I love shopping at the one in Valencia, Topanga, Northridge, etc. Please improve the customer service at this location. read more

I'll go in there if Andrea is working because she's the perfect example of customer service. The lady named Kat on the other hand is the opposite. Didn't like her tone, don't like her attitude. You can tell when someone doesn't like their job because they take it out on their customers. Other than that, I go to PINK because they're way nicer (: read more

Just walked out of this shit hole of a store at 11:30 am on Saturday May 22nd and the staff was completely rude. What killed it the most, for my husband and I, was the red head with a braid at the entrance. She was extremely rude and mumbled a speech about their sales before "allowing" us to enter in the store. This place lost our business for good because of the awful staff they like to hire. Their covid restrictions are absolute bullshit; makes zero sense how they stop you from entering their store just to ask you questions about why you're there and what sales they have. At least hire someone who is thankful to have a job during these times and not someone rude and hating life. All the other negative reviews on there are 100% true. Don't bother giving them your business. read more

Beth was extremely helpful! She made our shopping experience easy and exceptionally pleasant. She asked questions about what we were looking for and seemed to have all the right answers! She was able to multitask and help other customers while still keeping track of me & my mom and whatever we needed. It's rare to meet people with such amazing customer service skills - Beth definitely exceeded all expectations! read more

I went in the other day and really needed bra help. Andrea was so amazing, she helped me finally find something that worked for me. She had great product knowledge and was helping so many people. She multitasked her responsibilities and made me and all the other customers feel welcome. Thank you Andrea read more

Customer service is great all the staff is friendly and helpful. Mostly everything is in stock. Definitely will come back and recommend this place. read more

Friendly staff when your buying and they want to be nice to you... once your up to pay with a e-gift card that is the same as a gift card and the difference is that you pay with your phone... they say that they don't accept that and is the store policy and that you can only used it only online the manager was rude and didn't take the time to even call there company to see if they can accept them... I call and they do specially because is from American Express as a manager she should know how to give service and take a couple minutes to find out what a e-gift card is ... just beware... read more

Week nights are the perfect time to go shopping at the AV mall. It's not overly crowded and the stores employees have had time to keep the clothes organized and not thrown all over the place. Since pink has moved down the mall a ways, Victoria's Secret is soooo much nicer to shop at. Got to shop for some new bras tonight in peace without being bumped into by other shoppers or kids running around. Sarah was so helpful and sweet and made sure I knew about the sales and promotions. Plus we were close to the same size so she knew exactly what I was looking for. read more

I came here last weekend and I was pretty disappointed by the service I received from the cashier. I think she may have been a manager actually, but I had 3 Angel Rewards that expired the very next day and she refused to use them. I was on vacation and couldn't remember my social for her to look up my Angel Card, which I didn't even need because my purchase was mostly covered by my rewards. There was a free tote with a $75 purchase going on, which she said I couldn't get because I'd have to spend $75 AFTER my coupons, despite several other stores doing it for me in the past. Not a big deal since I didnt want the tote anyway. But then, since my purchase was going to be free, she kept making me run back to get more stuff because apparently I had to put some amount on my card. On the back of the Angel Reward coupons, which I EARNED by spending a ton of money, none of what she told me was on the fine print. Now, I can't use my expired rewards, and I'm pretty sour about the fact that I spent so much money, was rewarded for it, and she refused to use them. I left without getting anything and she didn't even apologize for the trouble. The store was also a HUGE mess and the atmosphere far less intimate and welcoming than any other store I've been to. I spend a lot of money on Victoria's Secret and Pink. I won't be shopping here again though. Make the extra trip to Valencia. Better mall, bigger, better and neater Pink and Victoria's Secret store, better service and more product. read more

If I could give 0 stars, I would. If you're not a xs, s or m size, don't bother even walking in here! I've not been able to shop in VS for many years, but now that I've lost 40 lbs, I was looking forward to it. I went in the Saturday before Valentine's day and there were several customers, but it wasn't packed. I had associate after associate walk past me and after 10-12 minutes of browsing and kind of walking aimlessly, I went to the fitting room to see if she had what I was looking for so I could try it on. She was so nice, but being ignored by everyone else sucks and it's rude and I'll never go back. I've got a letter on the way to corporate because sadly this isn't the first time it's happen in a VS store. Ps - this is from a while back, but the service hasn't changed :-/ read more

Brandy assisted me, let me start off by saying I work in retail. So I understand the holiday rush and I understand the stress and pressure... i ESPECIALLY understand rude customers... Brandy was amazing.... I can honestly say I've never had an issue at this Victoria Secret... Today a week before Christmas, store is packed, Brandy assisted me into purchase , you'd swear she was a personal shopping assistant... when she spent at least 20 min assisting me... she left with a smile... I just want to say her one on one, her customer service, her professionalism was amazing, above and beyond... this doesn't normally happen during the holidays... BEST experience ever!! read more

Had a great experience today at the Victoria Secret in the Antelope Valley Mall. I had the pleasure of getting help from Andrea who helped me find the perfect bras! She was super nice and professional and knew what she was talking about. I'll definitely come back to this store now! read more

I will NEVER shop at this store again! I waited 10 minutes in the fragrance room while 3 assistants walked around me and did not ask me if I needed help BUT they asked a Hispanic man twice. When I told a staff member what had happened and added that I bet I make more money than the gentleman being helped she proceeded to talk over me, and lecture me about my statement about possibly making more than him EVEN THOUGH HE DIDN'T HEAR ME. WTF! Since when did VS teach workers to give customers lectures about having an opinion EVEN WHEN IT'S A STUPID ONE. Did I not have a right to be pissed by how I was treated, and say something meaningless out of anger? Who did I harm or offend? Her?! She'd better thank her maker that I restrained myself from verbally checking her ass like every sinful fiber in my body wanted to. NOTE TO STORE MANAGER: * Crew 12/24/14 9:00 AM * Teach your staff that Black people purchase products, and would like some help finding store products. * Teach your staff not to talk over customers that aren't being disruptive. * Teach your staff not to give customers lectures about their harmless anger driven expressions. * Send a Black man in your store wearing jeans and a beanie cap along with non-Blacks, and see if they are attended to. * If you have any class you will do something to make this right. No I don't want a discount or free products. read more

I am so disappointed in Victoria secret. As a long time customer I expected better service and assistance. I contacted their customer service via live chat and got no assistance! I had recently made an online purchase with a gift card and the remainder on my credit card but with NO WARNING the whole thing was charged to my credit card! And now they say nothing can be done because the purchase was "already processed". I am outraged that they used my credit card for the whole purchase without my consent! I do not recommend purchasing online from them or buying/gifting their gift cards when you cannot even use them when you try! read more

I went in to pay my CC bill. The girls at the registers were talking to each other the whole time. I said thank you to the girl, she didn't even acknowledge me or look at me and just kept talking. It's a shame I really like VS. They need to work on Customer Service Skills. read more

well best pink store ever. i have been to plenty even out of state . this store is the best customer service ever . i go at least two or three time a month. special thanks to associate 3434931wosh i had her name to most awesome shopping experience. extremely kind and high patience. she didn't judge was extremely helpful courteous she was friendly and knowledgeable best experience coming here. i went to pink in northridge mall and was so disappointed they should have antelope valley associates go down teach rhem customer service and how to treat a customer. the associates an the entire store thank you so much for your awesome customer service. its always a great shopping experience extremely clean , well stocked tidey store you will shop st. the atmosphere is so awesome i would shop and work here it would be a positive place to work at . thanks so much read more

This review is actually for KeKe that works in the Pink store. She was very friendly, kind and helpful. She was able to check me and my daughter out fast and had great customer service. Thanks again KeKe !! read more

The new pink store is disappointing! It's always a hot mess and customer service is below average. If I want to shop at a Pink I refuse to go in here. I make the time to drive to Valencia! read more

If you're looking for 36 DDD good luck don't waste your time here, for underwear most definitely a lot of. Lotions and body spray also plenty of as well. Not to much lingerie it's pretty basic... read more

Loved it !! The girls are always helpful , funny , sweet and pleasant . They don't get enough credit I don't like how we can't take surveys to tell about the wonderful service(my only complaint ) lol. Anyways 5/5 for me I love shopping here ! read more

We came in to pay our CC bill, and they had one girl doing check out. We waited in line for over 20 minutes. What really made us upset is the manager came over once, saw the line and continued to just walk around. They also had two other just walking around! I don't understand how no one else came to do check outs. And they just sat there and let the line get bigger. It's a Tuesday morning. I should not have spent 30 min in line. read more

Valerie from PINK was sooooo sweet and helped me and my cousin find exactly what we were looking, it was super busy yet she still went out of her way to help us and we appreciated it so much! Definitely coming back cause of her read more

I love Pink! Today I received the best customer service from Jesus. He was really patient with me. I had an exchange and a few different coupons he took the time out to see what options were best for me. I definitely recommend visiting this store!! read more

Julie and Vanessa at the pink store are great!!! I took my preteen daughter yesterday to get her first bra. The girls were so sweet and excited as my daughter was to be trying on her first bra! They measured her and found us a ton of options to make her feel comfortable. I will definitely be back and hope that at least one of them will be there to help again! Thank you Julie and Vanessa you two rock! read more

If you come to this location I can guarantee a wait. The 3 stars is for the employees because they are nice and kind but they seriously need to hire a person or two because it's ridiculous. I feel like every time I come in There's a long wait. One girl came over helped one customer, and left for additional 15-20 minutes. The only reason she came back is because everyone in the line was getting restless. read more

I went in to exchange a 20 dollar off coupon I was given for signing up for a credit card when I tried to get a bra the cashier was very rude and told me I couldn't use it because it had a different date when the person who gave me it clearly wrote that I could use it on ANY OTHER DAY BESIDES THE DAY SHE WROTE ON IT and when I pointed that out she kept coming up with excuses why I wouldn't be able to use it so I told her to forget it and walked away because I was frustrated that I had already been waiting in line for about 30 minutes read more

This review is for Victoria Secret PINK in the AV Mall. I love this store! Especially the girls that work there. Josie, Christina, Jessica and all of the other ladies there. They are all very helpful, friendly and fun to talk too. I know they are supposed to be friendly for customer service reasons, but they are very genuine. Thank you ladies for being there and ready to help! You're all awesome!!! read more

Brandi and Elvia are amazing. Hands down the best customer service I've had at any location. They both were very attentive. They took the time to ensure that what I was purchasing fit perfect. They even took the time to help me pick out some stuff because I couldn't make up my mind on what I wanted. They helped me match up my things which is amazing. If you ever need help I suggest you look for either Brandi or Elvia you will be in great hands with them. read more

Biggest Pet Peeve! When a store does not have enough staff for a 30% off pre Christmas sale!! Must be 40 people in line....

In my years of coming to this mall, I've always avoided this place because the first time I ever went in the lady looked at my boobs and said they'd have a better selection at Lane Bryant (I've also heard from friends DD+ they aren't treated very well here). She was right lol but to say it so rudely and not even entertain the idea of me as a customer due to my cup size was just not okay. I'm only giving it 2 stars because I went in today and a lovely brown-skinned black woman named Aleshia helped me in the dressing room. One and only positive. read more

Courtney was amazing!!! Very professional! This was my first bra fitting she was so gentle and patient. She helped me find bras stayed with me until I was finished. Thank you Courtney for a great experience!! read more

The employees at this location are rude, lazy, and incompetent. The customer service is non-existent. Oh and unless you're an XS or XL good luck finding anything here...they have no stock, whoever does their ordering sucks. Drive to Valencia or shop online. Hell, you'd have a better experience at WalMart! read more

employees here are very helpful always, love this store...!! they definitly deserve the 5 stars!! read more

Very nice and friendly second time at this store since I moved to AV. I really love it.